Dick's Sporting Goods Inc

Review: Dicks Sporting Goods 2015 Baseball/Softball Catalog with Prices valid 2/2/15 Through 3/8/15 lists a "SKLZ Pro X Triple Tee" ( page 67- letter C.) for 99.99

After visiting 3 different stores in my region, Ist store said that their particular store did not have item in stock, second store I did not speak to employee( I just verified item not on shelves), and the third store I was speaking with two different employees that tried to order item on in tier store. I was told it was not in their "system" and recommend that I call someone to inquire about the product. At that time I was offered a different -more expensive similar product.

I called Dicks Sporting Goods and spoke with a supervisor about the SKLZ Pro X Triple Tee advertised for 99.99 and the intent to use the coupon sent to me in the catalog (which expires 3/8/15). I was told by the employee that sometimes Dicks Sporting Goods advertises things that they never will get in stores or online. He also told me that he couldn't look up the product because the item did not have a corresponding item number that is used internally. He too offered me a similar -more expensive item to order. He also admitted that he didn't think it was right that the store does this on a regular basis and had no answer as to why this practice is done. This follows the "Bait and Switch" routine consumers sometimes hear about. Dicks Sporting Goods has numerous SKLZ brand items they sell, so its not a matter of a contractDesired Settlement: This Bait and Switch tactic that was done by Dicks Sporting Goods not only deceived me, but also sent me on a dead end search for the specific product I am looking to purchase. I waisted my time and money researching and driving from store to store (sores included in item search are Frederick, MD, Harrisburg, PA, and Gaithersburg, MD which is approx 200 mile round trip). I also have waisted time filing this complaint. I would like to order this product at the advertised price and to be able to use my 15.00 coupon that was mailed to me. It would also be nice to be reimbursed for my wild goose chase for the item that I was told they just don't have on the shelves at this store (gas costs 200 miles @ 2.25 per gallon). If that can't happen I would like to mail in my receipt for the SKLZ Pro X Tee that I plan on purchasing and have Dicks Sporting Goods reimburse me for the cost. This tactic Dicks Sporting Goods is using puts not only deceives the consumer, it causes a waste of time and also creates a distrust between them and the company making you feel like they are pulling some scam on you.

Business

Response:

Dear Revdex.com,We apologize that Mr. XXXX was having a difficult time finding the SKLZ Pro X Triple Tee advertised in our Baseball/Softball catalog. We realize this makes for an inconvenient and frustrating customer experience.On 3/4/2015 a Dick's Sporting Goods Customer Service Representative spoke directy with Mr. XXXX detailing our action to resolve his complaint. We have located the SKLZ Pro X Triple Tee in one of our stores that will ship it directly to Mr. XXXX's local store for purchase. It should take approximately one week to arrive at Mr. xXXX's local store. Mr. XXXX was concerned that he would not be able to use an expired coupon towards this purchase however, we have agreed to honor it due to the product not being available to purchase when the coupon was valid. We also assisted with adding Bonus points to his ScoreCard account for this purchase. We thank Mr. XXXX fo his continued patience while we worked toward an agreed upon resolution.Sincerely, Dick's Sporting Goods

Review: I received a defective pool table and have followed all the protocall the company has set for me. I have talked to (4) supervisors and I am still waiting for 1 month on my credit of $857.32 to my account.Desired Settlement: My full refund and a $1000 for my time and mental anguish.

Business

Response:

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customers' satisfaction. It is important to express that DICK’S Sporting Goods regrets any frustration regarding Mr. [redacted]’s recent online order. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we certainly understand the needs of a customer to have a timely refund and consistent follow up to an issue. In reviewing this order information, our office was able to determine that Mr. [redacted]’s refund has been issued in full. The credit was processed in two parts over 1/18/16 and 1/19/16 and will post to his bank account in approximately 5 business days from these dates. He also received confirmation of these refunds via the email address on file which provided him a reference number and contact information should he have anymore questions.Again, we regret any inconvenience regarding the online order and refund. Thank you and best regards,DICK'S Sporting GoodsCustomer ServiceTell us why here...

Review: I have been doing business with Dicks sporting goods for years now spending thousands of dollars on my son and myself. Over the last few visits I have been overcharged at the register compared to the price at check out. I normally wouldn't notice because I would by a lot of stuff at once. However the last few trips in I have bought only 2 or 3 items. Each time I have been over charged at the register compadres to the on shelf price. It hasn't been hundreds of dollars but it makes me think that because the last 3 times in a row I have been over charged then I probably have been overcharged many more times. This is not good business practice. I work in retail so I know the best thing is to take care of the customer with as little effort from the customer possible. This is the first time I have filed. I did a survey and told them about my situation. I only have the receipt and proof for the last transaction so it's hard to prove. However in the respect of good customer service I would like this handled.Desired Settlement: DesiredSettlementID: Other (requires explanation) I would be satisfied with a $200 gift card and an additional apology from the corporation.

Business

Response:

Dear Revdex.com,

Reference: ID # [redacted]

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

In researching Mr. [redacted]’s complaint, our office was not able to find a loyalty membership account in which we can view his purchases in our stores or locate sales transactions. We share Mr. [redacted]’s concerns that all transactions are prompting correctly at point of sale. However, our office is unable to further research his concerns without having some specifics.

We recommend that Mr. [redacted] contact our office at [redacted] with any sales information that he may have so we can further investigate. In addition, Mr. [redacted] may feel free to sign up for our free loyalty program which would provide him with access to his purchasing history and reward him for his sales through free reward certificates, promotional and coupon offers to our members.

Without specifics noted in this complaint, DICK’S Sporting Goods has no actionable information other than to invite Mr. [redacted] to speak with any manager on duty in our stores if a cashier is unable to assist him as our cashiers are empowered to identify any issues and assist our customers with pricing concerns or questions in addition to contacting us at the toll free number provided.

It is our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased a Goaliath 60 In-Ground Basketball Hoop from Dicks Sporting Goods plus installation and assembly. Total cost was $1154.59 and a Christmas present for my son. Dicks Sporting Goods subcontracts the stores installation and assembly of sporting goods (treadmills, exercise bikes, in-ground basketball hoops, etc.) with Go Configure. Go Configure charged me $362.00 for this installation and assembly.The installation process required that I sign two agreements. In the first document provided to me by Dicks Sporting Goods on behalf of Go Configure states, If you have an existing unit that needs to be ripped out before the installation of your new unit, the cost for that service is $35. The document goes on to state our standard install in digging into grass that exist next to or within 3 feet of the playing surface. The second agreement Dicks Sporting Goods had me sign on behalf of Go Configure concerns specific preparations and responsibilities the homeowner must complete. This agreement reiterates and specifies, If any additional services (i.e., concrete cut, asphalt cut, removal of existing system) are needed, the homeowner must notify Go Configure 7 business days prior to the contractors 1st visit.Go Configure contractors arrived at my home and started the job. The installation site was identified and the digging commenced. Gaoliath requires a 30 hole to anchor its basketball hoop in concrete. Approximately one foot into the hole being dug the installers found rocks. Nevertheless, the installers continued to dig an additional 6 inches. Then the installers decided that the job would progress much faster if additional tools were used, however they would have to return the following day. The concern was that this way the installers could continue on the subsequent installations remaining for the rest of the day in a timely fashion. Co Configure installers then left to return the following day to complete the last 12 inches remaining to be dug. That same day I was contacted by [redacted], a Go Configure employee, telling me that I would have to pay an additional $250 plus tax for the installation to be completed because special tools were needed due to the rocks in the ground. I pointed out to [redacted] that the tools were not needed necessarily since the most of the job was completed. I said that the installation man was able to dig through at least 6 of rock. The digging is labor intensive, nevertheless the digging could be done with the tools he had at the time. The only reason the digging didnt continue was because the installation man cited subsequent installation and that he would be more efficient if he returned with other tools. Thus, Go Configure has breached the agreement in that Go Configure wants to charge me an additional $250 to complete the job that they started and is almost complete citing specialty tools are needed. My rebuttal is that specialty tools are not needed since the installer was successful in digging though rock and even completing the majority of the dig. About 12 of 30 remain to be dug. Secondly, technically speaking yet very important, the language in the agreement spells out where the homeowner would have to pay for specialty services (cutting concrete, cutting asphalt, or removing and existing system). My dig site is as stated in agreement one, our standard install in digging into grass that exist next to or within 3 feet of the playing surface.I have been in touch with Go Configure customer service for several days now. Ive and exchanged emails with numerous customer service representatives about this matter. Ive also resorted to speaking to the manager of Dicks Sporting Goods store at the location where I made my purchase, all to no avail. Go Configure has stated that they would not complete the installation job unless I pay the additional $250. Dicks Sporting Goods store manager hasnt had any success with Go Configure either. The store manager contacted Go Configure and Go Configure told her the same thing; Go Configure would not complete the installation job unless I paid an additional $250.Desired Settlement: I paid Dick's Sporting Goods $1154.59 for a 60" Goaliath in-ground basketball hoop, installation and assembly. I would like to get what I paid for.

Business

Response:

Dear Revdex.com,

Revdex.com # [redacted] Mr. [redacted]

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding his in-ground basketball system and professional delivery and installation services.

It is important to express the following details regarding DICK’S Sporting Goods delivery and assembly program and our third party professional service provider, Go Configure:

· Both Dick’s Sporting Goods and Go Configure shares the values of providing excellent customer service, timely response and valued added professional services that enhance the customer’s product or sporting activity

· Dick’s Sporting Goods provides their valued customers with the Homeowner Instructions and requirements in an effort to fully disclose the terms and conditions of what the professional services are and what the paid fees cover and excludes

· Our valued customers have the opportunity to review these terms and conditions and accept the agreement with their signature. Customers do have the options to find alternative contractors or transport and install on their own. Customers are not obligated at any time to pay for professional services at the time of purchase if the consumer is in disagreement of the terms and conditions.

· Customers may ask for a full refund of fees prior to any professional delivery or assembly/installation work commences.

· The basic fees of $362.00 for the professional services of delivery and installation of an in-ground basketball system covers the following: 1. pick up from the store, 2. transportation to the residence, 3. concrete and concrete mixing, 4. digging at the site selected by the customer (consistent to grass and dirt), 5. Pouring of the concrete, 6. Assembly and installation of the anchor/pole system 7. Return trip on a second date (typically within 72 hours later depending on weather) to complete the assembly of the pole, backboard and other components to complete the install.

· Removing an existing system, cutting into concrete or blacktop, cutting into rock, tree roots or other underground obstructions are not covered under this basic $362.00 professional fee as additional labor, time and tools are required at and are to be paid to a contractor of the customer’s choice or can be paid to Go Configure. It is important to note: Customers are not obligated to pay additional fees for this service to Go Configure as the homeowner may elect to clear the obstruction independently so the contractor can complete the work or select a second site within their property to place the in-ground system.

· If a homeowner determines to clear the site of any underground obstructions such as rock, roots, etc. it is critical that the site dimensions of the hole not be too large as the in-ground system must be to hole dimension specs per the manufacturer instructions for installation. When clearing the site of the rock and if the hole is too big- the integrity of concrete pour and installation of the unit can be compromised.

· The attached picture (separate file) of Mr. [redacted]’s site clearly shows a solid rock bed that cannot be removed by hand and will require additional tools, labor and time unless another site is selected or the homeowner hires another contractor to complete this work.

It is sincere desire to ensure Mr. [redacted] receives the professional services in which he paid for and that he is completely satisfied. Regrettably removing the rock at no additional cost is not included in the $362.00 fee paid by Mr. [redacted]. Mr. [redacted] may feel free to request a partial refund for services by contacting the store or Customer Service at ###-###-#### and work with an independent contractor to complete the work or select another site without any underground obstructions. Our office will work with Mr. [redacted] to provide some alternative suggestions should he contact our office.

Again, we regret any misunderstanding or inconvenience regarding the professional installation services.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

###-###-####

Consumer

Response:

Dick's Sporting Goods' responds is an attempt to convolute the matter with extraneous information in an effort to distort the truth. Dick's Sporting Goods' response wrongly adds language to the original contract that does not appear in the signed and agreed upon contract. Dick's Sporting Goods' response adds language that is much more encompassing than the original contract to which I signed and consented to, concerning the installation and assembly of the Goaliath Basketball Hoop. "Cutting into rock" is not part of original contract's language. Amending the language of the contract after the fact to fit Dick's Sporting Goods and or Go Configure is self-serving and runs a foul to the stated contract. This is unethical, dishonest, and in-line with bait-and-switch selling practices. Finally, I do not want a refund. I want what the bill of sale Dick's Sporting Goods sold me and that which is paid for.

It it only fair and proper to rely on the agreed upon language of the signed contract. This is the essence all contracts. Any argument against this generally accepted principle is futile. Additional padded language, implied or otherwise after the fact, both on Dick's Sporting Goods and or Go Configure is misleading, dishonest, and untrustworthy.

Regards,

Business

Response:

Barriers that written correspondences can occasionally prevent the intent of sincerity, tone and ultimately the human aspect of an actual customer interaction. That noted, it is difficult to put in text and express or communicate the level of inherent desire to provide our valued customers with regret, information, and assistance that is intended to help provide a solution- which seems to be the case with the initial response and for which our office apologizes.

The content of the initial response was not intended to distort, add language or mislead Mr. [redacted] or any third parties. Given this complaint was filed through the Revdex.com agency, the intent of the explanation in the original response was to be as informative as possible as was not intended to depict any actual ‘contract or contractual language’.

To that end, our office has provided the physical document copies (see attached) in which our customers receive the information and instruction for professional services. These documents are in addition to the information provided by the sales associate at the time of sale and the service technician or technicians while at the homeowner’s site or prior to going to the residence in some cases.

In summary, our goal is to provide our customers with a greater level of service for both their product and professional services purchases. If our customers are in disagreement with the value or terms of the professional service of delivery and/or assembly and installation, our stores and office can work with our customers to provide guidance for a refund or direction on next steps for payment of additional services if the customer elects to keep the professional services with our third party contractor, Go Configure.

I hope this response brings some clarity around the first response. If not, Mr. [redacted] may free to contact the Customer Service Manager, Jean at ###-###-#### for further discussion regarding this matter to ensure a timely response and action.

Review: I purchased approx $7000.00 in clothing from April 2013 - May 2013. I called Dicks Sporting Goods to complain about 2 dozen shirts that were received with security tag holes or stains on them. The representative said let me she would contact corporate to see what we can do for you. The rep called back to say we can send you return envelopes to send the items back for refunds , we will not discount in anyway , and went on to say Dicks does not condone reselling its merchandise (an accusation) and you will no longer be able to purchase from Dicks Sporting Goods. My new order was canceled by them. An order placed by a member of my family was canceled by them. An order I placed using their Dicks Bucks ($ back earned on purchases) was canceled by them. So basically any order at all I place with Dicks is being canceled INCLUDING the free Dicks Bucks that I earned. Is this fair??? For complaining about damaged shirts. I spent a ton of money in an 8 week period of time. I even open their credit card and paid it in full. I'm upset , very upset. This is how they treat paying customers. The last order canceled was a pair of sneakers for myself with the Dicks Bucks I earned on purchases! Is this even Legal??Desired Settlement: I think that I should be able to make a purchase from a retail company in the United States of America and it not be canceled. I think I should be able to use the Rewards Money I earned on purchases and for it not to be taken away or orders canceled.

Business

Response:

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to her online orders.

We understand the importance and integrity of having a customer's online order processed without issue.

Through further researching Ms. [redacted]' concern, it appears that she was given multiple discounts for the damaged merchandise she received. We extended these discounts as a courtesy without seeing any of the defects that Ms. [redacted] claims she was experiencing. Furthermore, we discovered that the exact items she purchased from our site and received courtesy price adjustments on were being sold on EBay for twice their retail value. We then informed Ms. [redacted] that the items sold through our stores and online are for personal use only and are not intended for resale.

Given the significant amount of correspondence with Ms. [redacted], multiple discounts extended on a good faith basis and the thorough explanation of our resale policy we believe that we have extended exceptional service to meet her requests.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Purchased elliptical on 9-6-11. Dick's employee assembled item. Was told box damaged product, received 20% off product. Was told it did not affect working of elliptical. Picked up Elliptical 9-7-11. The elliptical does not work. called store spoke with Store Manager [redacted]. He and [redacted] came to house to see nonworking elliptical on 9-9-11. They replaced console. Still didn't work. I've been in an endless cycle of passing the buck on the elliptical between Dick's, Proform Customer Service, Treadmarx repair company service tech thru proform. In the meantime, Dick's essentially stole my money by giving me a product which they know doesn't work. They keep telling me Proform is handling the matter, wait for repairman. I did. He skipped out on appt. Reschedule fora nother date. Finally comes out on September 30th to repair. Says he can't repair, needs new console. They ordered console. Received Console finally on October 12th. Console hooked up. Machine still doesn't work. Called technician. He says he'll order another console. Called Dick's spoke with J[redacted], who was less than helpful stating he's sorry. He'll refer to [redacted]. I am utterly disgusted at Dick's. I told him I want them to pick it up. I want to be compensated for my troubles of having a machine that everyone admits doesn't work and they have my money. [redacted] calls and says you have appt for October 14th. Wait and see what they say. If elliptical unrepairable, then proform will replace. As far as I'm concerned. I paid for an item, that has not worked from the beginning. I'm storing this lemon in my basement, unable to use it. Dick's has my money. In the whole month of September, I have spoken with Proform 8 times, Dick's 9 times, between [redacted], [redacted], [redacted], [redacted], [redacted] and noone resolves the issue. I've talk to [redacted] in Corporate Customer Service, which was of no help at all. It's a joke at this point. I want Dick's to come to my home and pick it up. I want to be compensated extra for my troubles and I want my Money back ASAP!!!!! I don't want the machine at this point. It's been 1 Month and 9 days and I haven't been able to use the machine.Desired Settlement: See above comments. I want to be reimbursed for the elliptical, the charger, and be compensated for my time. I have had a machine that is broken and never worked in my home for one month and 9 days. I want them to pick up the machine asap!!!! I want my money back ASAP!!!! I want to be compensated by DICK's For my troubles, times, and loss of work wages. I had to take a day off of work for this repair technician to come out and he never came. Dick's the general manager at Dick's says he's tr

Business

Response:

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced with her purchase of an elliptical.

We understand the importance and integrity of meeting every customer's quality expectations for the items sold in our stores.

Through further researching Ms. [redacted]'s concerns, it appears that while there were problems with her Elliptical, our store and office went above and beyond to ensure the customer's satisfaction and to get her a working system. The customer did not purchase professional assembly or delivery and the assembly was extended as a courtesy at the store. The store managers even made a trip to her home with a replacement console and offered their time and services gratis. Additional resolutions were offered including a refund, but none were to her liking. We then ordered the customer a brand new unit with confirmed delivery on 11/9/2011, which was accepted.

Additionally, it was discovered that the customer’s husband called and cancelled their service appointment and never rescheduled. Once we were aware, the customers were proactively contacted in order to find an amenable time for service.

Given the significant effort and complimentary services extended to the customer as well as the generous offer a replacement system, we believe that we have taken every step possible to ensure the customers satisfaction.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Purchased a Easy Rider Kayak Cart at Dicks in SAN DIEGO at SPORTS ARENA SQUARE [redacted]Used it once and found it be a piece of junk. Took it back to Dick's in 30 days and was told I could not return it because it was not new. They say they have a 90 day satisfaction return policy. How can you be satisfied if you haven't had a chance to use it? Manager could care less.Desired Settlement: Full refund.

Business

Response:

FDear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his Easy Rider Universal Boat Cart purchased on June 24, 2013. We understand the importance of a customer’s product selection meeting their wants and needs.

For the purpose of clarification, Mr. Hutchin’s contacted our office on August 9, 2013 and we advised him that we were able to work with his local store to accommodate his return. Mr. [redacted] received a full refund for the referenced merchandise on August 14, 2013.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased a product through this store 11/21/2012. I paid part in cash and part with a credit card. I was later notified that the item I purchased was no longer available. My credit card was refunded but I never got my cash back that I put down. I have gone into the store multiple times and have spoken to the manager as well as assistant managers and staff about the cash refund and was told to call the corporate offices. I was told by the corporate offices that this was a store issue. My information and documents were even given to the manager at the store and I was told that I would get a call back about this. I have gotten nothing as of yet. I have yet to receive my cash refund and it is now July 2013. Product_Or_Service: troy carbin rifle Order_Number: [redacted]Desired Settlement: Refund I just want my money back.

Business

Response:

Dear Revdex.com,

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced with his refund for the out of stock item.

We understand the importance and integrity of meeting every customer's expectations for any transaction made in our store.

Through further investigating Mr. [redacted]' complaint, we discovered that he was in fact refunded in full for the item that became unavailable. Customers who may have paid in cash for this item in-store were refunded via a check sent directly to their home address. We kept records of each customer who purchased this item and the method of their refund. We were able to verify that his check was mailed to the same address he supplied on his Revdex.com complaint.

Additionally, customers who had their order for this item cancelled were given a $100 gift card for the inconvenience.

Our records show that we quickly notified the customers of their cancelled order, refunded each customer in full and extended a generous gift card offer. We believe this matter successfully resolved.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Consumer

Response:

I moved the week after the gun was ordered. My refund was sent to my old address and the new resident refused the package. Package was then forwarded to Tucson AZ for some reason according to UPS. What happened to it after that I have no idea. I explained this to 3 mangers at Dicks including the store manager. If the check was cashed it was not by me I can show you my bank statements if you like. I still live in Parker CO. Dicks has stolen my money and treated me like garbage. It is amazing there doors stay open with customer service like this. Show me the cancelled refund check. The claims I received my refund are fabricate and unproven.

Business

Response:

At a high level our office has on record that the customer received the cash refund via check and a gift card as previously stated. However, in receiving the customer's most recent response, we have updated our records that the customer never received it as they had since moved. Prior to this recent update, we were never notified of the address change. Given this new information we have researched this matter further with our sales audit team. They have updated us in the fact that the customer's mailings did come back to them as "undeliverable." They documented that they attempted to reach the customer, but with no success.

We have now contacted this customer and he provided an updated address. The gift card and the refund check have been regenerated and sent out

Review: Business takes extremely long to refund the costumer! 7 business days after the item arrives? That's almost half a month without the funds. This is extremely unacceptable, and this is when they're at fault. They should be more like Amazon.Desired Settlement: I want my money back as soon as possible. I need the funds for Christmas.

Business

Response:

Dear Revdex.com,Dick's Sporting Goods would like to address Mr. XXXXX's complaint regarding his return and refund for an online order.We have tried to reach out directly to the customer by phone and email on 12/4/2014. We have confirmed receipt of Mr. XXXX's returned purchase on 12/1/2014. The return was then credited in the amount of $26.16 on 12/4/2014 to the original form of payment. If the customer has not received the funds at this time, we suggest speaking with his financial institution. Typically, it takes 3-5 days to post back to the customer's account. In some cases, dependent on the financial institute, it could take a whole billing cycle and should be addressed directly with them.We would be happy to provide any further reference numbers of our processed credit if requested by the customer. We are also extending a final follow up call today (12/8/2014) to confirm our action and ensure customer satisfaction.We appreciate the opportunity to investigate this complaint.Sincerely, Dick's Sporting Goods

Review: To whom it may concern;I am writing regarding an order which was placed on 11-30-14. Promptly the next morning I received a notice that the order was cancelled. The item was an under armour turtleneck, the cost $27.96. There was no indication why this order was cancelled and I had to contact Dicks in order to find out why it was cancelled. Apparently it was due to a pricing error on Dicks part. Approximately three days later I went to check and see what the shirt price was, it was 32.96. However, all the turtlenecks in black size small were sold out. I am thoroughly disappointed in the transaction which has occurred. I find your customer service terrible. I also wanted to let you know that the charges to my credit card have not been refunded either. This entire situation has been a complete waste of my time! And all of it so your company could save $5. You saved the 5 and have shown me how poorly you treat customers.Desired Settlement: I would like an under armour turtleneck in size small Black for $32.96. Since the fly by turtleneck that I orderd is sold out, I'd like the cozy neck style.

Business

Response:

Dear Revdex.com, It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mrs. [redacted] may have experienced.For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site iscomplete, accurate and up to date. Despite our efforts, the information on theSite may occasionally be inaccurate, incomplete or out-of-date. We make norepresentation as to the completeness, accuracy or currency of any informationon the Site. For example, products or services included on the Site may beunavailable, may have different attributes than those listed, or may carry adifferent price than what is stated on the Site. In addition, we may makechanges in information about price and/or availability without notice. In theevent of a pricing error or discrepancy on the Site, we reserve the right tocancel any such orders.”Lastly, when you attempt to place your online order, a temporary authorization may be placed on your credit or debit card. Please be assured, this is not a charge and this authorization will be removed. With Mrs. [redacted]’s cancelled order, the authorization hold will expire in accordance with the terms of her bank or financial institution, typically within 3 to 5 business days.Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods

Review: First , I would like to say I was a loyal shopper at Dick's Sporting Goods. I shopped mainly at the Niles, IL location at least once a week. I originally purchased a North Face jacket online as a gift. Unfortunately I had to return the jacket because it did not fit. I decided to visit the Glenview store - worst mistake EVER! I paid $217.41 for the jacket. The store refunded $211.44. I told the associate the refund price is incorrect. His response "taxes are different online." Wow! I was totally dumbfounded by that comment. The manager came and said the difference is $3 I will give it to you in a gift card. No, the difference is $5.97. I should have left at that moment. I decided to shop anyway to purchase a jacket since time is crunching for Christmas. This is when everything went downhill and the Glenview associated made an easy decision for me to NEVER return to any Dick's.The jacket that I wanted was not in the size I needed. The Dicks associate that was working in the jacket area told me to go down to the golf area and someone would assist. I went to the golf area and the associates were extremely rude. One gentleman seemed overwhelmed but tried to help order the item. The associate charged two of my credit cards multiple times because there was an system issue. I also did not receive my refund from the original online purchase that I returned. The manager tried to assist and kept saying "It's that time of year and there wasn't anything she can do." I contacted customer service and unfortunately they were not helpful neither. The Customer Service Rep stated give it 5 business days. Having $700 pending on one credit card and $200 on another credit card during the holiday season is extremely unacceptable. Dick's Sporting Goods lost a loyal customer. Losing one customer won't hurt their business but it is more about principal and treating people properly.Desired Settlement: Refund

I want a full refund for the item returned. I want all of the charges the Glenview store placed on my card removed immediatley.

Business

Response:

Dear Revdex.com,We truly apologize for the frustrating experience reported by C.XXXXXXXX.Currently, our records indicate we currently have $217.41 authorized and settled. When the store was having initial issues with placing the transaction, the customer's financial institute may have been putting an authorization hold to secure the funds. The payment amount is authorized and held by your financial institution at the time the order is placed to confirm the card is valid. You will be charged for the purchase when the item has been shipped. Authorized and held amounts will not be available for other purchases. In the event the order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution, typically within 3 to 5 business days."We ask that the customer contact our Corporate Customer Service Team at ###-###-#### if the amount disputed has not been released from hold. We also want to sincerely apologize for the inconvenience associated with the return of the initial jacket. The store should have worked with the customer to get the complete amount refunded. We would be happy to issue a $10.00 gift card to the mailing address C. XXXXX left on this complaint to cover the complete refund. We will work with our store to ensure this does not happen in the future. C. XXXXX can expect the gift card in 5-7 business days to the mailing address provided. Sincerely,Dick's Sporting Goods

Review: PURCHASED A PRODUCT FROM THE COMPANY ONLINE (RUGBY BALL AS PART OF SON'S CHRISTMAS PRESENT). SAID THAT THEY WERE IN STOCK ON THE WEBSITE, AND A DAY OR SO BEFORE CHRISTMAS WAS SENT AN EMAIL THAT MY ORDER WAS CANCELLED DUE TO THE ITEM NOT BEING IN STOCK, WHEN I SENT A LETTER TO CUSTOMER SERVICE EXPRESSING MY DISPLEASURE WITH THEIR SERVICE THEY NOW ARE RESPONDING STATING THAT THE PROBLEM WAS WITH MY PAYPAL ACCOUNT. THIS IS UNTRUE BECAUSE I MADE A SEPARATE PURCHASE FROM THEM ON THE SAME DATE USING PAYPAL, AND HAD NO PROBLEM.Desired Settlement: AN APOLOGY AS WELL AS THEIR ADMITTANCE OF WRONG DOING. THERE WAS NOT EVEN AN OFFER OF MAYBE EVEN SENDING A REPLACEMENT BALL BEING THAT THIS WAS A PRESENT FOR MY CHILD....

Consumer

Response:

DICK'S SPORTING GOODS ONLINE DOES IN FACT ACCEPT PAYPAL. I AM SENDING A COPY OF THE RECEIPT OF THE OTHER ITEM PURCHASED FROM THEM AS WELL AS A COPY OF THE EMAIL THEY SENT CLAIMING THAT DID NOT HAVE ANY MORE IN STOCK:

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience. We would like to extend our sincerest apology for any inconvenience that Mr. [redacted] may have experienced while attempting to order the USA rugby ball. We understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret any disappointment. In reviewing Mr. [redacted]’s order, our office was able to confirm that the order was cancelled due to “Failed PayPal Authorization.” For security reasons, our team cannot view the specific details of a customer’s PayPal account. We have provided Mr. [redacted] with the contact information for PayPal. In an effort to attempt to secure our customer’s satisfaction, we have issued (sent via email) a 10% discount for Mr. [redacted]’s next order. We understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Mr. [redacted] confidence in another purchase. Thank you and best regards, DICK’S Sporting Goods

Review: I am complaining about an order placed on December 20th, and item I was looking to purchase for Christmas was not in my local store (the founding store) Court Street Binghamton, NY. The manager said they were offering free shipping with Christmas delivery and he helped me place the online order from the store. I tried to pay with a master card gift card but the computer system would not allow the online order because the zip code on the gift card did not match my billing zip code (it was a gift card, not my personal credit card) so the manager Mike rang up a dicks sporting goods gift card and paid my online purchase with it in the store. The cashier assisting asked if I wanted the dicks gift card back, I said no, he threw it away. Then 4 days later I recieved an e-mail from Dicks saying due to high demand they were cancelling my order because they could not fill it in time and offered 25% off next purchase. Now I called customer service to figure how they were going to return my money since it was gift cards. I was told they would have to issue a new gift card and mail it (okay I get it) and it could be 7 days before I recieve it. I called back after 10 days when I did not have a gift card returned to me and customer service apologized and said for some reason in their system it can cancelled it and they would re issue my request and it would take 24-48 hours to process. 48 hours later I heard nothing and called again, they apologized and said they are backed up due to the number of orders that were cancelled right before Christmas. I called again after hearing nothing for 72 hours, and said it was still pending and they were still backed up. It is not right for a business who takes my money the instant I make a purchase, to not return the money for an order they cancelled for 20 plus days and I am still waiting. I am aggravated this was not sent to a higher level I tried contacting supervisors, and sending facebook messages with no answer no one at Dicks can explain why I need to wait.Desired Settlement: I want my money back now, and I want an explanation from the company as to why policies were not followed both at my local store by discarding my gift card, and my inital request for a new gift card cancelled. I also want something for my weeks of waiting. It is not good business and not acceptable, to just simply be told sorry we don't know why this is taking so long. I still do not have this order resolved. I would be glad to provide order and request numbers given to me by customer service.

Business

Response:

Dear Revdex.com, We have already worked with this customer and issued a replacement gift card, Tracking [redacted], which was delivered as of Tuesday, January 13, 2014 at 3:31 PM. Thank you and best regards, DICK'S Sporting Goods

Review: I placed an order online on 19 Dec 2014 guaranteed to be delivered by 24 Dec and eligible for the promotion. From the website, "We guarantee your order will arrive on or before Wednesday, December 24--or it's free. Simply purchase items eligible for Guaranteed Holiday Delivery and select the appropriate shipping option at checkout."Two of the three items shipped out and were received on time. I tracked shipping on the third item and as of 22 Dec the item was still listed as "in stock" and would ship shortly. I received a message from customer service on the 23rd that the order was cancelled. Not only did I not receive the item, it was then too late for me to order from somewhere else to receive it in time and they did not follow through on their guarantee. I contacted Dick's on multiple occasions to correct the situation and after being told they would get back to me in a day or two repeatedly, I finally received an email today that my claim was denied because the order was cancelled.The only reason I chose to purchase the item from Dick's was because of the guarantee. They clearly cancelled the order so they didn't have to make good on their guarantee, but the cancellation doesn't negate that the order met the terms of the guarantee. It is a fraudulent practice and other consumers should be warned.Desired Settlement: The original order was for a Gonzaga #4 black Nike "elite" basketball jersey in size XL. During one of the telephone conversations, a customer service representative (JP) informed me they no longer had that particular jersey in stock and they would have to ship a comparable item once the claim was settled. They currently have a Gonzaga #4 black jersey in stock in size XL (the price is the same). I would like the company to honor their guarantee and ship the jersey for free.

Business

Response:

DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms. [redacted] may have experienced. Due to the popularity and high demand of the NCAA apparel items, our site did cancel the order as the units in this size ‘ XL Large’ did deplete during the process associated with sizing. We understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) 1. If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 2. The item has the "Guaranteed Delivery" icon (a gift box symbol). 3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). 4. The item was not cancelled as out of stock 5. The item does not arrive on or before 12/24/14. Again, we regret and misunderstanding or inconvenience regarding our promotions. In an effort of good faith our Corporate Customer Service Team also followed up with an email to the customer on 1/30/2015 extended our apologies and providing a 20% off promotion code to use on a future online order with us.Sincerely,Dick's Sporting Goods

Consumer

Response:

1) When I placed my order, the item was in stock and met all requirements for the promotion2) The email I received from Dick's did not state a reason for the cancellation of the item and I did not cancel the order3) If indeed it was cancelled because it was out of stock (as the reply to the Revdex.com stated), it was still listed on their website as in stock on 22 Dec (3 days after placement of my order)I do not consider this resolved. Thank you for your assistance.

Business

Response:

Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to her online order, which resulted in a cancellation of one of the three items ordered. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that Ms. [redacted] experienced during the Holiday season. With so much interest in these very special events, product can go quickly in some cases. In reviewing this matter, the order did not qualify due to not meeting two of the terms and conditions listed for the GTGT promotion:- The Licensed apparel was not advertised as a GTGT item. Items that qualified displayed the "gift box symbol," as outlined with the promotion details. - The order was cancelled as out of stock. Thank you,DICK'S Sporting Goods

Review: My name is [redacted] and I am emailing the management department regarding a customer service concern of mine over the last month dealing with your representatives on multiple occasions.

This complaint is regarding order number [redacted]

In early January I got online and ordered a game camera for approximately 95.00 with tax included. When the product arrived I was excited and looking forward to using the camera and placing it in the woods, to my surprise I realized that the camera I received and the camera I ordered were not the same, in fact the camera I received was a cheaper version. I called customer service and spoke at length with a polite lady regarding the issue. At first we were going to do a swap but after discussing my choices I opted to keep the camera I received, have the Dicks Company credit me the difference and that be that. THIS all happened very easily and I thank the original lady for helping me.

2 weeks later I arrived home to find yet another package from Dicks and it was the original camera I ordered. So I called back and asked a male representative what was going on? and how do I return it? After 30 minutes and 10 minutes on hold he said the company had made mistakes and he could see the notes from the previous call. He then said "this is our mistake I just comped you this other camera you can have it." I asked him if he was sure and he said yes absolutely. All I was trying to do was do the right thing and not be charged for a camera I didn't request!

After he comped the camera I took that for your company's word and began using it!

Yesterday, I received an email stating that I had to return the game camera you guys sent me or I would be charged for it! So today I called for the 3rd time. I spoke with a girl named Chelsea who was unbelievably rude. I explained the situation and she responded immediately "No that agent you last spoke with made a mistake you need to return it or be charged" This concerned me as I took the camera comped to me and put it to use in the field ( an hour and a half away). I explained everything to her and she said well how about we charge you for the camera and then I will try to credit it back afterwards which makes absolutely no sense. I responded absolutely not. I then asked for management which she would not connect me to. I was so frustrated I hung up and called back again for the 4th time dealing with a mistake that continues to not be my fault!

At this point I spoke with a Lakishia (extension [redacted]) who was very polite and comped me the camera again. This time I requested a confirmation code with is [redacted].

I have never been treated more poorly than by the agent by the name of Chelsea, at one point she was arguing with me that regardless of what the male agent said I have to send it back or be charged, which is fine but the camera was already in the field, I have every right to be upset over my time being wasted regarding this issue!

I would like a response from management regarding this issue. I spend countless dollars at dicks and field and stream. But that will easily be shifted to [redacted] and [redacted]s over this saga from your agency with a complaint to the Revdex.com regarding customer service on a petty issue that wasted hours of my time.

Multiple people, with some recording notes, some not, computers that don't communicate with the staff and poor communication is at fault, not me!

[redacted]Desired Settlement: Contact directly from dicks sporting good management, I requested to speak with them and the agent refused!

Business

Response:

Dear Revdex.com,

We have been attempting to reach Mr. [redacted] to resolve this matter, but our efforts to reach him have been unsuccessful vie phone or email.

Thank you,DICK'S Sporting Goods

Review: I ORDERED A NORTH FACE RAIN JACKET FROM WWW.DICKSSPORTINGGOODS.COM., ON TUES, NOV 10, 2015. ON FRIDAY, NOV 13, 2015, I RECEIVED THE PACKAGE. THE PACKAGE CONTAINED AN EMPTY PLASTIC BAG, A RECEIPT AND SOME PACKING PAPER. THE RAIN JACKET WAS MISSING FROM THE BAG. I CONTACTED CUSTOMER SERVICE, AND THEY WILL NOT REFUND MY MONEY FOR THE MISSING RAIN JACKET. I AM FURIOUS. HERE IS MY RECEIPT:

Order # [redacted]

PRODUCT ARRIVAL PRICE



WMNS STINSON JKT, MELON RED/DRAMATIC PLUM, L

Web ID: [redacted]

Size: L

Color: MELON RED/DRAMATIC PLUM

Quantity: 1

Shipping via: Standard Ground

$81.00

Shipped To:

[redacted]Desired Settlement: A FULL REFUND IN THE AMOUNT OF $85.29

Business

Response:

Dear Revdex.com,

In reviewing this matter, our records indicate that Ms. [redacted] contacted our office to voice the concerns regarding the package. Our office worked with UPS to file a claim and the customer has been refunded. The customer was sent an email confirming that the refund had been processed, which was sent on November 14, 2015 at 2:29 PM.

Thank you,DICK'S Sporting Goods

Review: Placed order [redacted] on 2/5 and recieved delivery on 2/10. Unfortunately only one item was in the package. I called customer service and gave them notice and they mentioned that they would send me another one. By them sending me another one, which I am happy with the one I received, if I were to take the newly shipped one back to the store I would get a store credit. I am not looking to spend more money at Dick's. I only wanted one of the items but was charged for both of themDesired Settlement: Refund for item not received and billing adjustment for time wasted due to having to escalate issue

Business

Response:

Dear Revdex.com, We regret to hear of Mr. xxxxx's dissatisfaction with a recent online order. It is always DICK'S Sporting Goods goal to provide and exceptional online shopping experience. We reached out to Mr. xxxxxx to make sure that he got a full refund on the item he did not receive. We were happy to meet his expectations and reach an amenable resolution. It is our hope that Mr. xxxxxx continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor needs. If Mr. xxxxxx has any other questions or concerns, he may contact our Customer Service team at 1-866-677-4771.Thank you and best regards, DICK'S Sporting Goods Customer Service

Review: I dropped off a bike back in late June it is now October 1st. I have called and talked to the bike techs 2 of them, a manager [redacted] and store manager [redacted] I believe her name was. I also talked to someone at the corporate office as well. the guy at corporate helped to get the ball rolling about 2 weeks ago but he too was supposed to call me back on Friday the 26th bust still has not. To start the story I received this bike from my cousin as I was trying to figure out if id actually use it or if it'd collect dust. He told me that when I pedaled to hard up a hill it would kick out of gear. With that being the case I took it to my Steubenville Ohio Dicks store to get repaired. I called the store 5 TIMES! the 1st to check and see what was going on after a month to get a status. I talked to a bike tech then made sure they had my number. A week later I called back to see what was going on a the bike tech Stephan "was no longer there" according to the same bike associate and they were training someone else. I then gave them my number again. I waited a few more weeks to call back. STILL NOTHING. I called back 3 Sundays later and talked to the Store manager who was a woman. ALTHOUGH I didn't remember her name I doubt it is someone different that who I talked to. She took my name and number because she, like everyone else who works in the place, was clueless. 3 weeks later I called corporate he told me after he called the store that they needed to order a hardware part in order to remove the bike part I gave him my number. He was the first to call back. 2 weeks later I called back because I still heard nothing. He was called on Friday the 26th still no return call. I then called the store fed up on Sunday and [redacted] gives me this big excuse of how he didn't have my number and the bike was done. He told me I could come and get it. They were closing in 30 minutes when I called and I was busy money. This brings me to tonight. I drive from my home 15 minutes away to find out yet they don't know if its done.Desired Settlement: My time is valuable when it comes to bike riding I missed MOST of the bike riding season I planned on using it for. I WANT COMPENSATED for time lost. I am NOT paying for repairs either. HOPEFULLY my bike was even fixed or is working as they still haven't returned it yet.

Business

Response:

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced when he dropped his bike off for services.

We understand the importance and integrity of meeting every customer's expectations when performing an in-store service.

Through further researching Mr. [redacted]'s concern, it appears that while there was a delay in repairing his bike, the services were successfully completed on 10/2/2013 and he accepted a $30 gift card from our corporate offices for the inconvenience. The customer was contacted and invited into the store to pick up his bike.

The customer initially supplied incomplete contact information to the store and when inquiring about his repairs supplied the wrong make and model of bike adding to the delay and confusion surrounding his concern. Given the extenuating circumstances of Mr. [redacted]'s repairs and the significant effort extended by the store and our customer service team as well as the monetary compensation, we believe we have reached a reasonable and amicable resolution with Mr. [redacted].

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Consumer

Response:

My info initially given WAS NOT incomplete as it was filled out completely and a $30 gift card for waiting for a bike for over 4 months of the biking season does not seem reasonable. This was the WORST service ever!

Review: I pulled a product off of the shelf that was clearly marked 39.99 and when I got to the regester it was 149.99. showed store mgr and he said "oh well" I was going to purchase a rifle case that the shelf was clearly marked for 39.99. went to the register and it rang up at 149.99. took the store manager back to the shelf and showed him and he said that a customer could have moved it from the original location. but the original location was completely full all ready. and there were 2 cases on the shelf that I took it off of. the store manage agreed that an employee stocked the shelves and they put the cases on the wrong shelf. the department mgr told the store mgr he would fix it. then the store manager said that he would not honor the price.Desired Settlement: I want them to honor the price of the 39.99 and I will buy it...

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding the gun case.

For the purpose of clarification, DICK’S Sporting Goods is committed to providing well-merchandised, signed, clean and neat shopping experience where product is recovered and relocated to its specific location throughout the store hours of operation to the best of our ability. In the event that a consumer moves a product to another location, our shelving labels (which provide descriptions) and pricing stickers can assist a customer in determining the product price.

Occasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price point. For that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppers. In such a situation, our staff and managers will assist a customer with identifying the correct pricing and product descriptions on shelf labels.

Our office was contacted by Mr. [redacted] on 12.11.13 where our agent reviewed his request and researched the matter with the store manager. It was at that time, our office received information that Mr. [redacted] was offered a 10% discount off the $149.99 gun case. Mr. [redacted] found that offer to be unsatisfactory. Our manager offered a more significant discount of 30% off the gun case and Mr. [redacted] declined that offer. Our customer service agent made the same offer to discount the gun case $45 however the offer was again declined thus the offer has expired. Regrettably, our store is unable to offer the $149.99 gun case for an entry-level gun case priced at $39.99 and signed for a different case. We believe our offer of 30% off was fair and reasonable and thus our store will not be providing the hard gun case at the $39.99 price point.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Review: I was competing in a Bike MS event and received a voucher for a free tune-up only valid at the Legacy Village Dick's in Lyndhurst, Ohio. My bike was in good condition, but I figured it couldn't hurt. The repairman told me it would take a few hours to tune up my bike, coat the tires, and tune up my husband's bike. I returned the next day and was told it would take 1-2 weeks. The manager and bike associate were very rude to me and acted as if I had made it up. They rushed my order, finished the bikes, and they have never been the same, particularly my bike. The brakes will spontaneously lock up, causing them to rub against the front tire. I can be riding along fine, then they will lock up out of nowhere. Nothing I do fixes the issue. The gears also do not shift properly, so if I want to go up one gear, I have to go up two, then down one. I did the 30 mile Bike MS event with the brakes rubbing the whole time. I tried to adjust them at home, but the issue occurred again and I was stranded 10 miles from home, unable to ride the bike. I called the Legacy Village store and the manager interrupted me, cut me off, and told me to hold for the bike manager. Ten minutes of holding went by, I hung up and called back, asked for the bike manager, and was told that not only does the bike manager not exist, but no one knew that a customer was on hold. I was APPALLED by this treatment. I truly believe that they damaged my bike (either due to neglect or intentionally). I have called corporate customer service several times and they always send me to the Aurora, Ohio location for repairs. Although they are temporary fixes, the same issues always occur after 1-2 rides. They have been nice and helpful, but have said that the issues are unusual and are completely stumped by the cause of the issue. I contacted the manufacturer of the bike and they said they have never heard of this type of issue and it could only happen if the bike had been tampered with. I cannot continue to take my bike up for repairs every few days.Desired Settlement: I would like a refund of $250 (bike retailed for $400 new) to use towards a new bike. My bike is damaged beyond use and I have no other choice but to purchase a new bike. I refuse to purchase a bike from Dick's and will never recommend them to anyone for a bike purchase, so I am requesting a check, not a store credit.

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. Please know that we regret any disappointment that Ms. [redacted]’s may have experience related to her Diamondback Vital 2 purchase.