Direct to Consumer

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ I would like to take this opportunity to thank you for ordering Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI can assure you we are constantly evaluating our processesAll calls are recorded Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was adjusted as of todayYou now have a zero balance with us and the collection agencyAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on 3-9-4/boxesChecks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order form Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered before, please call the number listed on the ad To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for correcting the balance on my account but as I said to the representative I spoke on the phone with, you should be contacting customers before you go to print where in which you can add any information you would like the customer to know and approve before going to printIn addition, do not send returning customers "new customer" deals

Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ I would like to take this opportunity to thank you for ordering from Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order I can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount due of $is being disputed, we are writing to inform you that your account balance was adjusted as of todayYou now have a zero balance with us and the collection agencyAs a return customer you are not eligible for introductory prices, but you are eligible for discountsThis time you may keep the checks (1) box at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on XX-(X) boxes Again per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call X-XXX-XXX-XXXXTo accommodate you we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about I apologize for any inconvenience this misunderstanding may have caused you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 10, 2016/02/25) */ I would like to take this opportunity to thank you for ordering from Artistic Checks, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are constantly evaluating these processesFor quality assurance and training all calls are recorded After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security DepartmentAll offers are code driven and cannot mix and match in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processingAt this point no one touches these ordersI would like to explain that per printing in our website Artistic Checks does offer several options to assist you with your orderIn your case you needed to enter (4) boxes per offer code, the system will adjust itself as you go, once you have filled all the required fields the systemThen it will allow you to edit your order and see final price per offer code enteredUnfortunately this was the same mistake made by our representativePer offer code the $off coupon is automatically applied to the order per printing when you order by phone or web Per your conversation with Norma Hin our Accounts Receivables a refund credit has been issued to your credit card on file in the amount of $as of todayThis applies to fraud protection, UPS, and the phone processing fee To ensure that our staff conducts itself in a manner that reflects the high regard we have for our customers, we have notified the proper department of your complaintYour patronage is very important to us, and hopes that you will give us the opportunity to serve you Thank you again for bringing these matters to our attentionI apologize for any inconvenience this has caused youAnd hope for a future opportunity to serve your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the responseNorma did a very good job of patiently explaining the process of ordering online and over the phoneShe outlined the cost involved in placing an order with her company and the policies and guidelinesI am satisfied with her explanations and the refund credit issued

I would like to take this opportunity to thank you for ordering from Artistic Checks, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your dissatisfaction with how our company handled your... situation with our current policies, procedures and our overall process After investigating this matter, I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department. All offers are code driven and cannot mix and match in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. At this point no one touches these orders. I would like to explain that per printing in our website Artistic Checks does offer several options to assist you with your order. In your case first you needed to enter an introductory offer code, which allows the system to adjust itself as you go and until you get to the check out. Then at this point the system it will still allow you to edit your order and see final price per offer code entered. Per customer satisfaction a refund has been issued to your account on file in the amount of $54.60. Please allow up to 72 business hours. Your check order has shipped out as of 09-27-16. You may refuse the package, destroy the checks or keep the checks. To ensure that our staff conducts itself in a manner that reflects the high regard we have for our customers, we have notified the proper department of your complaint. Your patronage is very important to us, and hopes that you will give us the opportunity to serve you. Thank you again for bringing these matters to our attention. Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ I would like to take this opportunity to thank you for ordering from The Check GalleryWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order I can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount total amount due of $was being disputed, we are writing to inform you that your account balance was re-adjusted as of todayAn Ach refund was issued to your checking account in the amount of $and $this applies to handling and letteringAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on 05-15-(4)-boxes The Check Gallery does offer special promotion discount offers to re-order customers like youThese offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code Per printing on our ads, including 4Checks.com is a convenient online source for over check designs from popular check brandsThe offer for introductory prices printed on our ads is limited to new customers onlyThis applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation with our current policies After researching this matter we are to inform you that per printing on advertising the handling fee per box $applies to all reorder customers like yourselfPer printing on line under Shipping/Delivery Options the Handling fee is disclosed in red letters and is automatically added per the number of boxes per the orderAll promotional offers are offer code driven in your case per offer code entered on line is a re-order offer code; the handling price of $per box applies Unless you have a free handling promotional offers codeAs courtesy this time we are waiving the handling fee for the (4) boxes $Your order been credited in the amount of $Your account on file will be debited upon printing and shipping of the order the price of $Checks Unlimited does offer a variety of special promotion discount offers to all re-order customers like youThese offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account Sincerely, [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 8, 2015/08/17) */ I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are currently evaluating these processesPer security procedure all calls are recorded After investigating this matter I would like to explain per security procedure all orders are subject to verificationAll internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processingNo one touches these ordersOur system is fully automated; the information as entered on-line [redacted] be printed on check order, labels, and inks stampers, or any other personalized itemA credit has been issued to your credit card on file in the amount of $as of 07-29-Per UPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX your order was returned undeliverable return to sender unable to forward no such number The Ship to label address entered on line reads a different city listed as Clarksburg WV, same zip codeThe information entered on line and printed on checks card line reads Salem, WV with same zip codeWe have received the package as of 08-14-We have attempted to contact you by phone twice left messages on your recordingPlease let us know if you would like us to re-send the checks at no chargePlease call our Accounts Receivables Department at XXX-XXX-XXXX and reference your order #XXXXXXXX or Revdex.com case number I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account Sincerely, [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ I would like to take this opportunity to thank you for ordering from Artistic ChecksWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount due of $was being disputed, we are writing to inform you that your account balance was adjusted as of todayYou now have a zero balanceAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on XX-(X)-boxesArtistic checks doesn't issue return labels on checks unless there is an error on our partHowever if you do return the checks package at your own expense a full refund will be issue to your account upon return is received Artistic Checks does offer special promotion discount offers to re-order customers like youThese offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code number on the order form Per printing on our ads, introductory prices are limited to new customers only; this applies only if you are purchasing products from a check brand or a different checking account that you have not purchased previouslyTo see if you have ordered from Artistic Checks before, please call the number listed on the advertising To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about I apologize for any inconvenience this misunderstanding may have caused you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already returned the checks, as I was told to do, at a cost of $I expect a refund of $28.95, that I submitted, PLUS the cost of mailing the checks back to Artistic checks, $Right now I'm out $for nothingIn the fourth paragraph of the company's response it states I qualify for the introductory price if I purchased from a different check brand or have a different checking accountI did purchase from a different check brand in the past only to find out this company is affiliated with different check brands that is not disclosed to the customer anywhere in the advertisementThis is deceptiveThen it is stated to call a ph# to see if you qualify for a first time offerThis wouldn't be necessary if they would put ALL of the check companies they handle on the adI am still asking for a total refund of $40.95, the total amount of my loss because I returned the checks as directed by the representative, ***, at my cost Final Business Response / [redacted] (4000, 9, 2015/07/24) */ Per customer satisfaction we are writing to inform you that an ACH refund t was issued to your checking account on file in the amount of your order $as of todayPlease allow business hours for processing I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 6, 2015/05/13) */ I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security DepartmentAll offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processingI would like to explain that our general email per printing on line under contact us, this site features all of our productsTo find immediate answers to the most common questions, it reference to please take a look at the FAQ (Frequently Asked Questions) pageIf you still have questions, to complete the section belowIt doesn't reference how to cancel an orderUnder FAQ it does reference "How to cancel an order" as printed it reads "We apologize, but we are unable to cancel an order online"Please call X-XXX-XXX-XXXX and speak with a representative for further assistanceOur business hours are Monday thru Friday from 6:AM to 9:PM, Saturday 7:AM to 5:PM and Sunday from 8:AM to 5:PM, Mountain TimeYour order would have been cancelled right awayYour order has been shipped as of 05-11-15, with UPS tracking and is schedule for delivery on 05-14-by the end of dayYou may refuse the package or destroy the checksA credit refund has been issued to your credit card on file as of today, in the amount of $Please allow business hours I apologize for any inconvenience this has caused youAnd hope for a future opportunity to serve your account Sincerely, [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) It would be nice if you have the cancellation policy in your order confirmation and not hidden in Frequently Asked Question

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.What concerns me is this is a typical situation for the customers of this businessI believe that this business intentionally misleads its customers

I mail ordered checks because I could get 4 boxes of checks for ~$20. What a super deal, right? Free shipping, free lettering, so great! I filled out my form, I even over calculated for my state's sales tax, so I wouldn't short them, total came to $17.33. I received an email on October 30th letting me know my checks are on their way. On November 1sti received another email from them telling me that I owe them $54!!!!! What a racket! RIDICULOUS!

Initial Business Response / [redacted] (1000, 10, 2016/03/21) */ I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are constantly evaluating these processesFor quality assurance and training all calls are recorded Thank you for notifying us of your complaintWe strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know After investigating this matter I would like to explain that all offers are code driven in regards to the internet orders per procedure once in the system, and submitted with payment on lineThese orders are automatically transferred to our printing department for immediate processingAt this point no one touches these ordersPer printing in our website Checks Unlimited does offer several options to assist you with your orderFraud protection, Ez-shield, and Ups priority mail with tracking are options you needed to deselect all unwanted options twiceHandling is not part of the offer; a $handling fee per box applies to all re-orders customers, unless otherwise indicated on the adYour order on file has been adjusted in the amount of $this credit applies to EZ-Shield -Fraud Protection has been cancelled, Ups and handlingYour credit card on file has been credited please allow business hours for processingTotal amount paid for 4/boxes of personal checks $ I apologize for any inconvenience this has caused youAnd hope for a future opportunity to serve your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/03/22) */

I would like to take this opportunity to thank you for ordering from Checks.com, we are committed to providing the highest quality customer service. We do value our customers and your feedback. After investigating this matter, I would like to explain that all offers are... code driven regarding the internet orders per procedure once in the system, and submitted with payment on line. These orders are automatically transferred to our printing department for immediate processing. At this point, no one touches these orders. Per printing in our website Checks.com does offer several options to assist you with your order. Your order on file has been adjusted in the amount of $11.24 as of 9-13-147 this credit applies UPS shipping charges. A new order free of charge has been sent to you a s of 09-14-97. Please allow 10-14 business days for delivery. I apologize for any inconvenience this has caused you, and hope for a future opportunity to serve your account. Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your dissatisfaction with how our company handled your... situation with our current policies, procedures and our overall processes. I can assure you we are currently evaluating these processes. Per security procedure all calls are recorded. After investigating this matter I would like to explain per security procedure all orders are subject to verification. All internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. No one touches these orders. Our system is fully automated; the information as entered on-line will be printed on check order, labels, and inks stampers, or any other personalized item. Per your conversation with Norma H. in our Account Receivables, since it is a photo check order, you needed to re-enter your order on line to down load your pictures. Which you did as of 05-11-17. As of today, your check order has been checked out from our manufacturing area, at no extra charge. Please allow up to 12 business days for delivery. I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account. Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ I would like to take this opportunity to thank you for ordering from Designer Checks, where we are committed to providing the highest quality customer serviceWe do value our customers and their feedbackThank you for explaining your dissatisfaction with how our company handled your situationI can assure you we are currently evaluating these processes In response to your letter we would like to explain that after investigating this matter we are to inform you that per company all label orders are shipped from our facility with free, standard 3rd class UPS mailPer printing on line all for all label orders must allow up to 17-business days for delivery after printing and shippingYour (4) sets of labels order was checked out from our manufacturing as of 06-16-You should be receiving the package no later than next weekIn the event that you don't receive your labels, Designer Checks will refund you the cost of the labels, and upon your request we will reprint the labels at no chargeYou may call our Accounts Receivables Department at X-XXX-XXX-XXXX reference your order #XXXXXXXX I apologize for any inconvenience this issue may have created for you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Designer Checks, who is committed to providing the highest quality customer service We do value our customers and your feedback Thank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes I can assure you we are currently evaluating these processes I would like to explain that per printing in our website Designer Checks does offer several options to assist you with your order All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing AT this point no touches these ordersIn your case you needed to change ship to address label with the same address as the bill toAs courtesy this time a refund has been issued to your credit card on file in the amount of $ I apologize for any inconvenience this has caused you And hope for a future opportunity to serve your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me 1) After submitting my complaint to you, I received a phone call from Message!Products agent, who informed me that when the Post Office was unable to deliver my articles to me, Message!Products policy requires the USPS to automatically return any undelivered products to their warehouse, where all the products are automatically destroyed This is done to protect their me, their customer from any unauthorized persons gaining access to sensitive information This information re-inforces my trust in this company and how they treat their customers I will continue to purchase products from this company The agent was very friendly and helpful as well 2) I mentioned to the agent that when I visited their website, their were several phone numbers, but no live agents ever answered my call I was told that they would work to correct this issue 3) I discovered the main reason for the shipping error is that the UPS does not deliver to USPS, and my local USPS does not deliver to my rural physical address In future transactions with Message!Products, I will either ship to my PO Box and pick it up there, or UPS to my physical address I have occasionally run into this issue with a few other vendors, and I understand it I'm very happy with the results and resolution of my complaint Thank you for your help!

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policiesBeing in this business for over years The Check Gallery is constantly updating the order processing by mail, phone and on line In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and matchOnce the order is in the shopping cart, our website will allow the consumer to edit the order for a final reviewThis applies to all the unwanted options, pricing and grand total prior to submitting a method of paymentIn your case the promotional offer code entered with your order the price applies to checks only, with free shipping unless otherwise indicatedThe handling charge applies to all re-order customer's orders; this information is printed on all advertisements such as re-order form from your last pad of checksAs courtesy your order has been adjusted for handling the amount of $11.80, your checking account on file has being creditedAn Ach refund has been issued as of todayPlease allow up to business hours processingIt is not The Check Gallery policy or practice to be "deceptive" to our consumers in any way I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Rip off! When placing order on their website on 10/17/2019, final order total was $37.98. I receved confirmation email without the order details or amounts, only a link to the checksunlimited website.. where you put in your email and zip code, and it brings you to the tracking information NOT your Order info or total amount of your order. On 10/24/2019, my credit card was charged $66.12... when I called Checks Unlimited... they said there was a special handling charge on my order that caused it to reach $66.12. I said there was no special handling charge at the time of my order... how can you add that onto an order and just charge the credit card, without informing the consumer. Because there is no proof of the ORDER that was placed, Rose on the other end of the line, just giggled and said I couldn't cancel the order as it was shipped and custom made with my info... and then she told me to have a nice day.. what a total POS! I'm working with my credit card company to stop this charge. Checks Unlimited should be put out of business immediately! But instead the Revdex.com gives them an A+ rating... what's up with that? SMH... disgusting!

Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ I would like to take this opportunity to thank you for ordering from Styles ChecksWe are committed to provide the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI can assure you we are constantly evaluating our processes Concerning your recent correspondence we are writing to inform you that an ACH refund was issued to your checking account as of 04-16-15, in the amount of $Please check your statement under deposits We apologize for any inconvenience this misunderstanding may have caused you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc