Discovery Marketing & Distributing Inc.

Dishonest salesman resulted in unexpected fees
I purchased a RainSoft AMT75CV water filtration/softener system for my home on 10/1/The sales representative was Creston H*** The customer representative was Brian B*** The sales representative, Creston, specifically told me that the filtration system did not require serviceHe also said that if I needed to move the filter, that *** would move the system for meI was not at home when they installed the systemWhen they installed the system, they installed it directly in front of my house, in public viewI expected them to install it somewhere out of sight - on the side or back of the houseI called four times over the course of a month to ask to have it movedEvery time I called, I was told that I would receive a follcall from the service centerThat never happenedWhen I finally was able to get a hold of someone who could help me, after a month of making phone calls, I was told it would cost

Service people are polite cooperative and informative

Great serviceman! Wonderful attention to detail! Meticulous in his work! Also very personable and professional!!

Had solar water heater installed for $ 10,and salesmen said we would get percent back in tax rebate but does not apply to us
Purchased a solar water heater package on 9-27-for $9,970.00.Sales reps name was Rusty and he stated that we would get 30% back in taxesTax time came and because we didn't owe any taxes we were not eligebleWould never have purchased this if we had known because it is way overpriced and is not saving us what we told in electric bills.Also, after they installed the solar panel in the same spot as the old one and used the same plumbing, they told me I would have to have trees trimed in order for it to work rightIt only took them about hours to do everythingThe payment method was no payment for months and then financed through aqua financeSince we found out we would not get the 30% off, I finally contacted Jason after countless times(he would never call me back)and he told me he would look into it and get back to me.He never didKept calling

Quoted cost of service over phone was firm and promised with free salt delivery Bill was much higher and no salt delivered
Received unsolicited phone call from salesperson (Jawanna)on Octor promising a fixed fee of $for servicing my year old water softener with a water test, circuit check and replacement of seals or parts needed for maintenance No other charges would incur Also, she promised "boxes" of salt for the unit at no charge
On Nov1, the technician, Bryan N***, arrived and tested the water I left for a moment and returned to find he replaced the main circuit board citing signs of moisture which may be causing the system to perform its routine flushing during day and not as programmed for night I did not approve the part replacement About ounces of blue liquid was added to the salt and I was informed it was safe and intended to enhance performance of the system The total time was about minutes The technician presents a bill for

WowFlorida Energy Water & Air, just installed my new Rainsoft home water filtration systemJean A*** my installer did a fantastic job of installing, showing me how to run my systemIf didn't leave until all my questions were satisfactorly answeredJean thanks again for the great job
Best regards, Gerald S***

Valdes I*** was the installer for the Rainsoft system I purchased through Florida Energy Water and AirWhat a wonderful person MrI*** was to have at our homeHe was a professional to the bone but knows a smile and kind word make all jobs easierHard working, dedicated, articulate, are a few of the words to describe MrI***Enjoyed having MrI*** with us and he represents Florida Energy in the best of light

Today David was in change of my water softener installationHe was compromise not o lo to get the work done but he explain everything clear to understand how the system worksReally reccommend his services

A water filtration system was installed in my homeMy family became very sick from itCompany's customer service is horribleDon't want the product
I picked up a water test kit at *** in AugustA man from FEWA came to test my waterMade promises regarding their systemMy entire family got sick including our petsCalled customer service and no one came for monthsA tech finally came when the first payment was dueThe system had not been hooked up properlyThey drilled a hole in the side of my house to install this thing which I am not happy aboutI was never told they would have to do thatTheir telemarketing dept calls often and we tel them about our issuesI have been told multiple times that someone from management would be calling me or that a higher up would be callingI still have not received that callI initially declined this product because it uses salt for filtration and I have a blood pressure issueI was guaranteed by the sales guy that I would not b

Great folks to work with Always courteous and informative on the phone Installer knew his stuff As I am out of town, got updates on time of arrival Job well explained after completion Tahnk you

We had our water system installed by Jaeson F* he did an excellent job and I would highly recommend him

Durand was very patient and knowledgeable and answered all my questions

Employees I dealt with were all polite, prompt and very knowledgeableGreat communication through entire demonstration, purchase and installation Thank you FEWA!

George N*** was my tech todayHe was very courteous, professional and respectfulIt is employees like him that has made me stay with Florida Energy Water & Air for close to Secen yearsTheir Service and Equipment are of the highest quality

Very professional and courteous Installtion looks very neat

Mike was very informative and explained why my salt blocks were not dissolving

I found Florida Energy's technician, Mike, to be very professional and knowledgeableHe responded to all my questions and advised me on how to make my water softener last longerI feel he is a valuable asset to the company and we took his advise

Equipment was installed wrong, causing a waste of water and plumbing bills
We purchased a *** unit in June, Upon install, the technician set the unit to regenerate daily rather than every days as it should have been (we found this out months later)We had unusually high water bills but did not suspect the *** unit at firstWe paid different plumbers to come out for leak detection but they found nothingIn November, a *** employee discovered the mistaken setting and said this would be a reason for the water wasteI called *** in early January, and spoke to NilsI requested reimbursement for the water usage (over our bill amount) plus the plumber leak detection bills, which would never have occurred if not for the incorrect *** settingNils requested documentation, which I promptly emailed to him on 1/10/He responded and asked for my patience as he was forwarding the documentation to his Operations Manager and "this may

Excellent service, nice attitude I recommend the service of stacey a*** from from florida energy water & airThank you

Both salesman and installer were professional getting our Rainsoft EC+ RO on the same day service