Discovery Marketing & Distributing Inc.

Florida water energy and air is a great company to do business with

Sean W completed the annual service on my unit He was polite, called when he was on his way as requested and even tested my water before leaving, which I know they are supposed to, but last guy didn't so I'm glad I got Sean this year!

Everyone I've dealt with has been so niceVery professional and politeFast service and great experience!

Abysmally poor customer service!
On 5-24-I had my annual water system service that included a yr service to change the filtration mediumThe day was terribly storm, and, in my opinion, should have been rescheduledHowever, the tech arrived anyway, and after he was finished said "it would have gone quicker, but I didn't have a funnel with me, so I had to re-load the medium by hand
As they charge by the hour, this affected my bill in a negative way! I started calling about this issue on 6/19, and have called them x to date, I have received one missed call at the end of 6/I called again 2x on 6/and was assured it would be contacted by 1:30PMWas never contacted
This has been a HUGE waaste of my time waiting for phone calls...I will be going elsewhere for service

Rainsoft don't care or consider customers.Just interested in the sale even if they have to ruin your credit with unreasonable and ridiculous inquirys
Extremely dissappointed and cheated with RainsoftEncountered problem after problemFirst, recieved the presentation in my home on 12/26/As promised by the sales representative, the service was to be installed,the next day, 12/27/between 9-12amLost a day of work waiting out for thenMy wife called the company same day at 4:00pm and was told by a "supervisor" not his problem that the representative has misinformed us and that our application had not been processed yetWe inmediatly asked for everything to be cancelledWe even called *** to express our complaint and cancelation of the "service", since they had referred us to RainSoft for the presentation in the first placeNext day, 12/28/recieved a alert from of the credit bureas, Equifax and Transunion, that my credit had been hit with inquiries, on

Florida Energy Water and Air are a great and efficient company Their service/ installation tech Jean was very professional He was out here in the rain putting in our water conditioner and never let the rain change his attitude Great guy, an asset to the company

I have my Rainsoft system for over years and we can't live without itThe service we have experienced over these years have been prompt and the service men are knowledgeable and friendly
By the way we plan to keep our system for lifePlease call me if you need re-assurance
Bishop k***

I am so pleased with the quality of the serviceEvery single employee in the company has provided the absolute best serviceEdward was incredibly knowledgeable and friendlyJose arrived on time to install the system and was able to answer all of our questionsI am amazed with the product and the service this company provides

The whole experience was positive Devontay D*** arrived as scheduled and quickly got to work It was an installation of the entire Rain Soft system, so it involved locating the main water line, digging it up, connecting the filter, and restoring all to its former condition In addition to his expertise, MrD*** is extremely polite and courteous

Great experienceThe water test was very informativeCoffee tastes great! The customer service was prompt and good to work with

This company sold us a new Air Conditioning unit but, when they installed this AC unit, they failed to let us know that we no longer had any heatSince we had several mild winters, this was not realized until when we has some incredibly cold days/nightsI have called on several occasions but anyone of any importance was to busy to talk and although I was promised a call back - there have been no call backsBefore doing business with this company - call someone elseOur Ac was not properly installed - i.ewires were crossed in the thermostat installation, there were bare exposed wires left in the air handler closet, we are without out any heat and have been told that the cost would be around $7,to correct this situationPLEASE NOTE* This is a marketing company - they make money selling their crap to peopleThey are NOT a service company and do not care about any post sales issuesAlso, after year we wee left with no AC in August and although under warranty their service people failed fix the problemWe soon called *** to fix the Ac problem and it was***'s that diagnosed the lack of heat problemThese people are crooks!!!

Robert F* did a great job installing our water system Polite, punctual, tidy Went over the units with us and how to use Thanks Robert

We have had several products installed from this coand love everyoneOur water treatment is outstanding, our solar products are saving us tons of moneyWe couldn't be happier!!!

Service Technician failed for four weeks to provide written estimate including deficiencies and recommendations for my home HVAC system
In March, we decided to go with Florida Energy Water and Air for our seasonal climate control system maintenance in our home And we signed up for semi-annual system maintenance During our March system check your technician named S*** checked the ton system in one of the zones in our home and verbally provided a rundown of system deficiencies He promised that he would provide a written result of the deficiencies and recommendations within hours
We called our insurance agent who sent an adjuster and he also basically confirmed the findings of your technician Our insurance company, ***, told us that coverage would be pending MrS***'s written report My wife and I have called, messaged, and emailed MrS*** to please provide this report which each time he promised within the next day This never happened for weeks My

Francisco was excellent did a great job very courteous fix the problems we had for a year I would recommend this group anytime

Mike did an outstanding job explaining everything about the system and contract
Thanks Mike!

Great service and information from the technician regarding our rain soft system

I'm grateful for the excellent customer service that I received today from Jaeson F* from Florida Energy Water & AirHe was very helpful and went above and beyond to ensure that everything worked perfectly I would recommend him to family and friends

Robert is extremely professional, patient, and worked efficiently to get our water conditioning and purifying system installedHe impressed us with his knowledge and ability to problemsolve issues to get the job doneHe paid attention to cleanliness, and returning soil and landscaping to close to originalHe helped us understand or system and it's function and maintenance

I had my water system installed todayThe gentleman who came was very informative and politeHe also installed it very neat and tidyMade sure my water was good before he left