Discovery Marketing & Distributing Inc.

Scott came on time & was very nice & helpful in answering my questionsHe was efficient & fast in repairing my RainsoftShowing me what he had to replace, & whyHe said it would now work like it should, but if I had any problem not to hesitate to call them

We were promised a rebate never received, and after numerous attempts to the office to get our final inspection done, hasn't happened
We were promised a $Rebate if we up grading to the ton seer Rheem A/CNever received! We have made numerous attempts to Katrina, Jerryca and Mananger Dan C*** about having the final inspection for the CountySpent the full day waiting for the Inspector to show up and they DID NOT ! Made calls to Dan C*** that if things weren't done as promised that we would be contacting the Revdex.comWe gave Dan a week to get things done, which he did not do! So now we are contacting you the Revdex.com, to help us get things accomplishedPlease us with this matter!

Friendly, knowledgeable, and professional staff

Was professional and made sure to answer any questionHe explained everything so I understood what was happening Then left insturction in writting as well

Bryan N*** did a great job! Very pleasant and professional and fast

The complaint is on the sales practices/advertisement of the product from Rainsoft in conjunction with the Foundation Finance Co
The complaint is against Rainssoft and third party financial person Foundation FinanceAfter speaking with the Revdex.com of Wisconsin and Foundation Finance both parties and myself have decided this was for the Florida Revdex.com on Advertisement of Rainsoft productThe problem started shortly after receiving the product on March 9th The sales person Fred S*** did is presentation on the product which yellow water was noticeHe did the test on the water and stated " you all need the water system to correct the problem and that the chemicals in the water was bad"I guess Rainsoft train their employees only how to sale their products and not telling the customers the truthInstead of MrS*** telling us that we only needed Resin and bleach to clear our waterHe sold us a product we did not needMrS*** failed to disclose very important importa

good service

We relied on the local Tampa office for our water system and have been extremely pleased We were given a competitive price, the system was installed the next day and their followup has been second to none

Rainsoft don't care or consider customers.Just interested in the sale even if they have to ruin your credit with unreasonable and ridiculous inquirys
Extremely dissappointed and cheated with RainsoftEncountered problem after problemFirst, recieved the presentation in my home on 12/26/As promised by the sales representative, the service was to be installed,the next day, 12/27/between 9-12amLost a day of work waiting out for thenMy wife called the company same day at 4:00pm and was told by a "supervisor" not his problem that the representative has misinformed us and that our application had not been processed yetWe inmediatly asked for everything to be cancelledWe even called *** to express our complaint and cancelation of the "service", since they had referred us to RainSoft for the presentation in the first placeNext day, 12/28/recieved a alert from of the credit bureas, Equifax and Transunion, that my credit had been hit with inquiries, on

Having health issues do due their Company replacing the Venting system and Air Conditioner in our home
It has been one thing after the other
I have been having chest pains, constant coughing and breathing issuesSince they replaced the duct work and venting and Air Conditioner systems When the men were here to change the duct work, they left the air on so it would cool the attic spaceWell the blown insulation in the attic was then being sucked into the venting system and the A/C unitWhich in turn blew insulation through out the homeThey sent Stanley Steamer to clean the vents and the carpetThey really should have been replaced everythingWe have made numerous attempts to reach Jason S*** and Dan C*** to get this situations rectified? I have been to my Doctor to try and figure out what is going on? They did a ekg to see if there was a heart issue, they have taken x-rays? When speaking with Dan he said he would make sure everything was fixed and taken care ofBu

Installed solar hot water systemBoth solar panels failed after just over a year within days of scheduled maintenanceCompany is charging us to fix
Solar panels, a hot water heater and turbine pumps were installed at a cost of $11,by check 9/16/with Bill K*** the local rep On 9/20/maintenance was done at $We were advised we could go with the next maintenance in years as there was no sediment and all checked out wellA few days later, water was pouring out of one of the panelsThe manufacturer claimed the warranty was not applicable as the failure was caused by freeze, which we don't dispute but we had no other indication of a freeze Reluctantly we agreed to pay a reduced amount for a new panelAfter months of their rescheduled repairs, they brought a replacement panel March 3, After installing the replacement panel, the second panel then leakedI told them to pack up and leave On March they said they would put a lean on the property to coll

Devine was very knowledgeable an professionalHe was able to answer all my questions an solve the problem

Dereliction of duty
I hired this company to remove and reinstall my solar panels, because I replaced my roof
The reinstall was so awful it was almost laughableIt looks like they tossed them up there and walked offThe panels are loose and crooked and it is leaking a tremendous amount of water all over my new roofGallons and gallons of water per minuteThe panels are pipes are sliding down off my roofI have never seen any job done more unprofessionalI have had to bypass the panels rendering them useless
They are evasive on the phone and wont return callsThey are not taking responsibility for the work or lack of work rather

We have had Rain Soft systems over the past years and would not live one day without itThis is one of the best things we have ever done for our home and children

Sold new water system to an year old lady when her water system worked and did not need replacing $and she lives on $a month
On 6/1/a rep for Florida Water and Air came by ***'s home and installed a new water system and she paid with her discover card Her daughter called to cancel the transaction, but was told she was too late to cancel

I would like to commend the tech that came out to our house in Winter Garden and conducted a service and repairs on our water filtration systemHis name is Brian and he did a great jobHe kept us in the loop and explained fully what had gone wrong with our system and what needed to be repairedHe was very honest and provided us with great serviceI would also like to say that MrP*** , our customer service representative , was also very attentive and worked with us and his manager to offer us solutionsHe is always happy and pleasant to speak with

Steve was very personable and knowledgeableHe had the Rain Soft system fixed quicklyHe also educated me on tips for future fixes

This company was recommended to us via *** They installed our whole house AC unit in late
he AC unit was installed in
The installation was not complete, the company failed to complete the installation until once they said they had a new team that can do a better job They apologized, took responsibility and said they will fix the incomplete installation
In May of 2016, we had major malfunctioning of the unit where it hasn't been working From then until now, they have failed to repair the AC They sent over different people who admitted, they did not know what was wrong with the unit and failed to fix it
They came approximately once per week even though the problem existed for over months They would make appointments to come by and almost never show up when they said they were coming If they did show up, they would be late
We called numerous times to the office, specifically the service manager who began ignoring our phone calls even

Improperly operating system after they serviced the equipmentDamage to property
On 7/12/Scott with Energy Air came to our home to service our Rain Soft systemScott was great and explained and showed me every thing he did and replacedWe left for vacation on the morning of the 13th and returned on the evening of the 16thWhen the garage opened up there was water and ceiling material all over the placeI quickly found that the pipes connecting to the system were all disconnectedI reconnected them and checked for leaksNone foundThe system back flushed early Monday morning and woke us at 3:30amthe pipes had blown apart againI bypassed the system as I've been instructed to do by Energy Air in the pastCalled them Monday morning and they said a manager would call meNo call was receivedI called again Tuesday morning and they scheduled for a field manager to come out and take picturesA field manager showed up and and took some pictures but offered no help as to fi

As a company: stars
The techs: starsOnce they got here and I explained things, they were greatBut they didn't show up ready to do the right kind of workNot a single timeNot their fault, the office's fault