Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will continue to monitor my credit report to ensure that the negative information was removed Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/11/12) */ November 11, [redacted] [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 6, 2015, we received your correspondence, dated November 5, 2015, filed with the Revdex.com You requested that your ex-husband's (Mr [redacted] ) name be removed from your account I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on November 9, and 11, I left five voice messagesThese contact numbers are listed on your correspondence and account As requested, I removed Mr [redacted] 's name from your account Because we value your business, I applied a $monthly credit to your account for ten months and sent four free Pay-Per-View Certificates to your email address, [redacted] @ssa.gov We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want to know the basis for their "rules"How are they protecting the account holder by requiring their permission to change the name on the account when ultimately the account holder is liable for the bill and equipmentI am the one who wishes the account to be changed to my name and would ultimately be liable for the bill and equipment
June 9, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 8, 2017, we received your complaint, dated June 7, 2017, filed with the Revdex.com You indicated you were not informed that you would lose your promotional offers if you placed your account on DISH Pause When I spoke with you by telephone today, I advised you that placing your account on DISH Pause extends the life of the commitment, and all promotions are forfeited As an exception, I reinstated your 2-year price guarantee for the America’s Top +However, the life of the commitment will be extended by the amount of time that your account is paused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 23, 2015 [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On September 23, 2015, we received your complaint, dated September 22, 2015,... filed with the RevDex.com. You said that you were told you were still under a contract when you closed your account. You indicated that the contract you were provided with was forged, and you requested that we waive your early termination fee. When we spoke I informed you that no one here is trained to analyze signatures; therefore, we consider it to be valid. In addition, we emailed you the contract on the day the installation took place and we didn't receive any calls from you regarding the contract and its signature. Nevertheless, in the interest of good customer service, I waived your early termination fee. I advised you that the remaining balance of $172.50 is valid. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have resolved my issue and waived the contract I didn't authorize.
April 6, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On April 3, 2017, we received your complaint, dated April 1, 2017, filed with the Revdex.com You said that you were told you would receive [redacted] for months free of charge, but you only received it free for three months When we spoke, I advised you that I added the [redacted] free for months promotion to your account We appreciate you bringing this issue to our attention and we regret any inconvenience it may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/08/13) */ July 30, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear [redacted] ***: On July 29, 2015, we received your complaint, dated July 28, 2015, filed with the Revdex.com You said that a DISH Network technician took items from your property and damaged your roofYou requested to have your early termination fee waived When we spoke, I explained that the issues you are reporting must be handled and researched by our Corporate Field Resolutions (CFR) TeamI forwarded your information CFR so that they can open a damage claim for youAs I advised you, an agent from CFR will contact you concerning these issues We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Mr [redacted] : On April 14, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.comYou said that you were not receiving monthly credits that were promised to you on March 31, I attempted to reach you at ###-###-#### on April 15, and 19, 2016, and I left three voicemailsIn my last message, I explained that I reviewed the calls made to DISH Network on March 27, 2016, and found that you were offered a monthly $credit for six months As the previous monthly $credit had not ended at that point, the agent quoted you a current price of $81.60, but an extension of the $credit was not offered Please note that at no point did the agent state that they were in fear of losing their jobThere were no calls associated with your account on March 31, Our records indicate that you are currently receiving HBO and Cinemax free for three months, as offeredAs you are receiving all credits offered, and as you have received adjustments consistently each month since the installation, we are unable to provide any further creditsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 3, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 31, 2017, we received your complaint, dated January 30, 2017, filed with the Revdex.com You stated that DISH Network was providing you [redacted] at no additional chargeYou recently lost this programming when changes were made to your accountYour attempts to resolve the matter have been unsuccessful and the customer service you encountered did not meet your expectationsYou would like the programming you were receiving prior to this change restored at the $price you were quoted When we spoke on February 1, 2017, I agreed to make the necessary programming changesI applied a monthly $credit to your account for ten months to provide the price that you were quotedAdditionally, I waived the charge for your speaker purchase in light of your customer service experience You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 13, 2016, we received your correspondence, dated January 12, 2016, filed with the Revdex.com You stated that you recently moved to a new residence and you contacted DISH Network to install your TV serviceAt that time you inquired about adding internet to your account, and bundling servicesYou were advised that your TV service would need to be established at your new residence and then internet options could be exploredWhen you called back to proceed with the internet, you were informed that it was not availableYou contacted Hughes directly and had the service installedHowever, you lost the opportunity for a bundle discountYou feel you were misinformed and you would like the matter corrected so you can receive your discount When we spoke on January 15, 2016, I explained that we were unable to credit-qualify your account for both servicesAdditionally, we are unable to bundle the two accountsAs a solution, I offered to provide you with a $credit on your monthly DISH Network bill for the 24-month term of your contractYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI
February 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 17, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com You said that your residence was foreclosed which caused you to lose your leased equipment You requested that the unreturned equipment fees applied to your account be waived I attempted to reach you at [redacted] on February 17, and 19, 2016, and I left three voicemails In my last message, I advised you that DISH Network is not able to retrieve your equipment, as you agreed to be responsible for the return of all leased equipment associated with your account While we regret any inconvenience, as DISH Network has no control of this situation and as you agreed to return the equipment, we are unable to waive the unreturned equipment feesOnce receivers associated with your account are returned, the fees will be removed Enclosed is a copy of your customer agreement for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Dear Mr***: On February 1, 2016, we received your complaint, dated January 28, 2016, filed with the Revdex.comYou said that you did not give permission to have DISH Network service installed at your rental propertyWhen we spoke, I explained that, as DISH Network is not able to research the ownership of each property, we require the customer setting up service to either have the authority or permission to install our service As your tenant signed that she has this authority or permission, DISH Network relied on her statement and installed our service in good faith While we sincerely regret any inconvenience this issue may have caused, we request that you speak with your tenant concerning this issue and have her call us for any changes to the installationIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/05/20) */ May 19, Mr [redacted] S [redacted] St [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 15, 2015, we received your complaint, dated May 14, 2015, filed with the Better Business Bureau You said that you were told you would have to pay an early termination fee if you disconnected your account due to an equipment upgrade you agreed to;however, you stated that you decided to not upgrade your equipment and therefore, should not be held to the contract When we spoke by phone, I explained that our records reflect that the contract was removed from your account on April 30, I apologized for the inaccurate information you received and agreed to close your accountI advised you that you will not be charged an early termination fee and I agreed to remove the balance from your account and waive your return shipping fee I informed you that your account is paid in full and to return your leased equipment to avoid unreturned equipment fees If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because my requests were met, however I never agreed to an equipment upgrade of which they have failed to provide a contract indicating so
[redacted] ** [redacted] *** [redacted] [redacted] Dear Ms [redacted] : On April 13, 2016, we received your complaint, dated April 9, 2016, filed with the Revdex.comYou expressed concern with the DISH Network installation that was completed at your propertyYou maintain that the installation was unauthorized and that it caused damage to your homeYou would like DISH Network to pay for the repairsUnfortunately, DISH Network will be unable to assist you with your request as this is a landlord/ tenant issueWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that they (the customer) can advise the technician what can or cannot be done to the homeAdditionally, the customer is required to sign a Service Agreement which indicates that by signing the agreement, they have obtained permission from the landlordWhen I spoke with you by phone on April 14, 2016, I advised you that we are unable to provide you with a copy of the agreement because you are not the account holder If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
Complaint: [redacted] I am rejecting this response because:After going back and forth with this individual, I do not believe he truly desires resolutionWhether or not he chooses to admit that my account was accessed without my consent in the responses he has chosen to send, he did admit such during our telephone conversationSimply the admission of such a thing confirms an illegal action on the part of Dish NetworkThe representative has also sent the submitted response in writing to our home multiple times this weekI'm uncertain if the repetition in sending the same information repeatedly is some form of intimidation, but do not at all consider Mr***'s lack of professionalism and deplorable behavior appropriate in the leastWhile I appreciate the effort of the Revdex.com to find resolution in this matter, I have subsequently filed a complaint with the FTC in hopes that this issue can be resolved without a final step of legal action Sincerely, [redacted] ***
February 24, 2016 Mr. [redacted] and Ms. [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Mr. [redacted] and Ms. ***: On February 23, 2016, we received your correspondence, dated February 22, 2016, filed with the RevDex.com. You requested that a $30.00 monthly credit be applied to your account. When we spoke today, I advised you that I reviewed your recorded call that took place on February 2, 2016. I found that our agents addressed your concerns accurately and in a professional manner. I informed you that you may downgrade your programming package to assist with the monthly cost. While we truly appreciate your business, we are unable to continue to provide programming credits. As a courtesy, I waived your early termination fee. Your feedback and your concerns will be shared internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST cc: Tell us why here...
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
July 22, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] Dear... Mr. [redacted] : On July 19, 2016, we received your complaint, dated July 17, 2016, filed with the RevDex.com. You indicated that your neighbor had a DISH Network system installed in your yard and the technician would not remove it. You requested that the satellite dish be removed. When I spoke with you by telephone today, I informed you that I require your neighbor’s account information to research your claim, so we can determine who completed the installation. I was unable to locate an account with the address you provided and I requested that you notify your neighbor to contact me with the information I need. You declined my request. As I am unable to continue to assist you without more information, I forwarded your claim for investigation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted]
November 1, Dear Ms [redacted] : On October 31, 2016, we received your complaint, dated October 28, 2016, filed with the Revdex.com You stated that you recently added the dishNET internet service to your DISH Network accountYou did not receive the service or pricing that you were promisedThis led you to disconnect your servicesYou have been charged an early termination fee for the internet disconnection, and you requested that this fee be waived and your account balance be resolved When we spoke on October 31, 2016, I agreed to resolve the early termination fee and account balance, as a courtesyYou accepted this resolution We strive to provide excellent service, and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
November 17, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On November 1, 2017, we received your complaint, dated October 31, 2017, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at [redacted] on November 15, and 17, 2017, were unsuccessful; however, I left three messagesI also sent you an email at [redacted] You expressed concern with the debit of $that was applied to your credit card accountYou indicated that you only authorized your credit card account to be used for payments on your sister’s DISH Network accountYou requested a refund Your credit card account was provided as the qualifying credit card on your sister’s DISH Network accountAs a result, the card will be automatically debited for any promotional fees including the early termination, unreturned equipment and/or shipping fees A review of the sales call found that you agreed to be listed as a joint account holderYou were told that as a joint account holder, you would be charged for any early termination fees or any unreturned equipment fees in the event the account holder would not be able to fulfill the contractual agreement Nevertheless, I made an exception and removed the early termination fee and submitted a refund of $to your credit card accountPlease allow three to five business days for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here...September 7, Dear Ms***: On August 31, 2016, we received your complaint, dated August 30, 2016, filed with the Revdex.comYou said that you only received six months of service due to ongoing technical issuesYou disconnected your account and you disputed $worth of paymentsHowever, you are now being contacted by our collections agency regarding the balance dueYou asked that we waive the balance and remove your account from our collection agencyA review of your account reveals that you spoke with MsMegan Frost today, an Executive Escalations SpecialistYou agreed to make a $payment and she agreed to waive the remaining balanceYour account will be removed from our collection agency within hours If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will continue to monitor my credit report to ensure that the negative information was removed Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/11/12) */ November 11, [redacted] [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 6, 2015, we received your correspondence, dated November 5, 2015, filed with the Revdex.com You requested that your ex-husband's (Mr [redacted] ) name be removed from your account I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on November 9, and 11, I left five voice messagesThese contact numbers are listed on your correspondence and account As requested, I removed Mr [redacted] 's name from your account Because we value your business, I applied a $monthly credit to your account for ten months and sent four free Pay-Per-View Certificates to your email address, [redacted] @ssa.gov We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want to know the basis for their "rules"How are they protecting the account holder by requiring their permission to change the name on the account when ultimately the account holder is liable for the bill and equipmentI am the one who wishes the account to be changed to my name and would ultimately be liable for the bill and equipment
June 9, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 8, 2017, we received your complaint, dated June 7, 2017, filed with the Revdex.com You indicated you were not informed that you would lose your promotional offers if you placed your account on DISH Pause When I spoke with you by telephone today, I advised you that placing your account on DISH Pause extends the life of the commitment, and all promotions are forfeited As an exception, I reinstated your 2-year price guarantee for the America’s Top +However, the life of the commitment will be extended by the amount of time that your account is paused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 23, 2015 [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On September 23, 2015, we received your complaint, dated September 22, 2015,... filed with the RevDex.com. You said that you were told you were still under a contract when you closed your account. You indicated that the contract you were provided with was forged, and you requested that we waive your early termination fee. When we spoke I informed you that no one here is trained to analyze signatures; therefore, we consider it to be valid. In addition, we emailed you the contract on the day the installation took place and we didn't receive any calls from you regarding the contract and its signature. Nevertheless, in the interest of good customer service, I waived your early termination fee. I advised you that the remaining balance of $172.50 is valid. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have resolved my issue and waived the contract I didn't authorize.
April 6, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On April 3, 2017, we received your complaint, dated April 1, 2017, filed with the Revdex.com You said that you were told you would receive [redacted] for months free of charge, but you only received it free for three months When we spoke, I advised you that I added the [redacted] free for months promotion to your account We appreciate you bringing this issue to our attention and we regret any inconvenience it may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/08/13) */ July 30, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear [redacted] ***: On July 29, 2015, we received your complaint, dated July 28, 2015, filed with the Revdex.com You said that a DISH Network technician took items from your property and damaged your roofYou requested to have your early termination fee waived When we spoke, I explained that the issues you are reporting must be handled and researched by our Corporate Field Resolutions (CFR) TeamI forwarded your information CFR so that they can open a damage claim for youAs I advised you, an agent from CFR will contact you concerning these issues We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Mr [redacted] : On April 14, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.comYou said that you were not receiving monthly credits that were promised to you on March 31, I attempted to reach you at ###-###-#### on April 15, and 19, 2016, and I left three voicemailsIn my last message, I explained that I reviewed the calls made to DISH Network on March 27, 2016, and found that you were offered a monthly $credit for six months As the previous monthly $credit had not ended at that point, the agent quoted you a current price of $81.60, but an extension of the $credit was not offered Please note that at no point did the agent state that they were in fear of losing their jobThere were no calls associated with your account on March 31, Our records indicate that you are currently receiving HBO and Cinemax free for three months, as offeredAs you are receiving all credits offered, and as you have received adjustments consistently each month since the installation, we are unable to provide any further creditsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 3, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 31, 2017, we received your complaint, dated January 30, 2017, filed with the Revdex.com You stated that DISH Network was providing you [redacted] at no additional chargeYou recently lost this programming when changes were made to your accountYour attempts to resolve the matter have been unsuccessful and the customer service you encountered did not meet your expectationsYou would like the programming you were receiving prior to this change restored at the $price you were quoted When we spoke on February 1, 2017, I agreed to make the necessary programming changesI applied a monthly $credit to your account for ten months to provide the price that you were quotedAdditionally, I waived the charge for your speaker purchase in light of your customer service experience You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 13, 2016, we received your correspondence, dated January 12, 2016, filed with the Revdex.com You stated that you recently moved to a new residence and you contacted DISH Network to install your TV serviceAt that time you inquired about adding internet to your account, and bundling servicesYou were advised that your TV service would need to be established at your new residence and then internet options could be exploredWhen you called back to proceed with the internet, you were informed that it was not availableYou contacted Hughes directly and had the service installedHowever, you lost the opportunity for a bundle discountYou feel you were misinformed and you would like the matter corrected so you can receive your discount When we spoke on January 15, 2016, I explained that we were unable to credit-qualify your account for both servicesAdditionally, we are unable to bundle the two accountsAs a solution, I offered to provide you with a $credit on your monthly DISH Network bill for the 24-month term of your contractYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI
February 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 17, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com You said that your residence was foreclosed which caused you to lose your leased equipment You requested that the unreturned equipment fees applied to your account be waived I attempted to reach you at [redacted] on February 17, and 19, 2016, and I left three voicemails In my last message, I advised you that DISH Network is not able to retrieve your equipment, as you agreed to be responsible for the return of all leased equipment associated with your account While we regret any inconvenience, as DISH Network has no control of this situation and as you agreed to return the equipment, we are unable to waive the unreturned equipment feesOnce receivers associated with your account are returned, the fees will be removed Enclosed is a copy of your customer agreement for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Dear Mr***: On February 1, 2016, we received your complaint, dated January 28, 2016, filed with the Revdex.comYou said that you did not give permission to have DISH Network service installed at your rental propertyWhen we spoke, I explained that, as DISH Network is not able to research the ownership of each property, we require the customer setting up service to either have the authority or permission to install our service As your tenant signed that she has this authority or permission, DISH Network relied on her statement and installed our service in good faith While we sincerely regret any inconvenience this issue may have caused, we request that you speak with your tenant concerning this issue and have her call us for any changes to the installationIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/05/20) */ May 19, Mr [redacted] S [redacted] St [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 15, 2015, we received your complaint, dated May 14, 2015, filed with the Better Business Bureau You said that you were told you would have to pay an early termination fee if you disconnected your account due to an equipment upgrade you agreed to;however, you stated that you decided to not upgrade your equipment and therefore, should not be held to the contract When we spoke by phone, I explained that our records reflect that the contract was removed from your account on April 30, I apologized for the inaccurate information you received and agreed to close your accountI advised you that you will not be charged an early termination fee and I agreed to remove the balance from your account and waive your return shipping fee I informed you that your account is paid in full and to return your leased equipment to avoid unreturned equipment fees If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because my requests were met, however I never agreed to an equipment upgrade of which they have failed to provide a contract indicating so
[redacted] ** [redacted] *** [redacted] [redacted] Dear Ms [redacted] : On April 13, 2016, we received your complaint, dated April 9, 2016, filed with the Revdex.comYou expressed concern with the DISH Network installation that was completed at your propertyYou maintain that the installation was unauthorized and that it caused damage to your homeYou would like DISH Network to pay for the repairsUnfortunately, DISH Network will be unable to assist you with your request as this is a landlord/ tenant issueWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that they (the customer) can advise the technician what can or cannot be done to the homeAdditionally, the customer is required to sign a Service Agreement which indicates that by signing the agreement, they have obtained permission from the landlordWhen I spoke with you by phone on April 14, 2016, I advised you that we are unable to provide you with a copy of the agreement because you are not the account holder If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
Complaint: [redacted] I am rejecting this response because:After going back and forth with this individual, I do not believe he truly desires resolutionWhether or not he chooses to admit that my account was accessed without my consent in the responses he has chosen to send, he did admit such during our telephone conversationSimply the admission of such a thing confirms an illegal action on the part of Dish NetworkThe representative has also sent the submitted response in writing to our home multiple times this weekI'm uncertain if the repetition in sending the same information repeatedly is some form of intimidation, but do not at all consider Mr***'s lack of professionalism and deplorable behavior appropriate in the leastWhile I appreciate the effort of the Revdex.com to find resolution in this matter, I have subsequently filed a complaint with the FTC in hopes that this issue can be resolved without a final step of legal action Sincerely, [redacted] ***
February 24, 2016 Mr. [redacted] and Ms. [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Mr. [redacted] and Ms. ***: On February 23, 2016, we received your correspondence, dated February 22, 2016, filed with the RevDex.com. You requested that a $30.00 monthly credit be applied to your account. When we spoke today, I advised you that I reviewed your recorded call that took place on February 2, 2016. I found that our agents addressed your concerns accurately and in a professional manner. I informed you that you may downgrade your programming package to assist with the monthly cost. While we truly appreciate your business, we are unable to continue to provide programming credits. As a courtesy, I waived your early termination fee. Your feedback and your concerns will be shared internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST cc: Tell us why here...
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
July 22, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] Dear... Mr. [redacted] : On July 19, 2016, we received your complaint, dated July 17, 2016, filed with the RevDex.com. You indicated that your neighbor had a DISH Network system installed in your yard and the technician would not remove it. You requested that the satellite dish be removed. When I spoke with you by telephone today, I informed you that I require your neighbor’s account information to research your claim, so we can determine who completed the installation. I was unable to locate an account with the address you provided and I requested that you notify your neighbor to contact me with the information I need. You declined my request. As I am unable to continue to assist you without more information, I forwarded your claim for investigation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted]
November 1, Dear Ms [redacted] : On October 31, 2016, we received your complaint, dated October 28, 2016, filed with the Revdex.com You stated that you recently added the dishNET internet service to your DISH Network accountYou did not receive the service or pricing that you were promisedThis led you to disconnect your servicesYou have been charged an early termination fee for the internet disconnection, and you requested that this fee be waived and your account balance be resolved When we spoke on October 31, 2016, I agreed to resolve the early termination fee and account balance, as a courtesyYou accepted this resolution We strive to provide excellent service, and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
November 17, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On November 1, 2017, we received your complaint, dated October 31, 2017, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at [redacted] on November 15, and 17, 2017, were unsuccessful; however, I left three messagesI also sent you an email at [redacted] You expressed concern with the debit of $that was applied to your credit card accountYou indicated that you only authorized your credit card account to be used for payments on your sister’s DISH Network accountYou requested a refund Your credit card account was provided as the qualifying credit card on your sister’s DISH Network accountAs a result, the card will be automatically debited for any promotional fees including the early termination, unreturned equipment and/or shipping fees A review of the sales call found that you agreed to be listed as a joint account holderYou were told that as a joint account holder, you would be charged for any early termination fees or any unreturned equipment fees in the event the account holder would not be able to fulfill the contractual agreement Nevertheless, I made an exception and removed the early termination fee and submitted a refund of $to your credit card accountPlease allow three to five business days for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here...September 7, Dear Ms***: On August 31, 2016, we received your complaint, dated August 30, 2016, filed with the Revdex.comYou said that you only received six months of service due to ongoing technical issuesYou disconnected your account and you disputed $worth of paymentsHowever, you are now being contacted by our collections agency regarding the balance dueYou asked that we waive the balance and remove your account from our collection agencyA review of your account reveals that you spoke with MsMegan Frost today, an Executive Escalations SpecialistYou agreed to make a $payment and she agreed to waive the remaining balanceYour account will be removed from our collection agency within hours If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####