Complaint: ***
I am rejecting this response because: This does not address my complete complaint against Dish The service start/installation date was 11/18/and the free premium chanels (that I never requested and did not want) were FREE until 02/18/The tech who installed stated if you do not wish to continue them cancell before 02/18/I cancelled these channels on 01/04/That is the same date I made my complaint the netflix did not work for the second timeMy Febbill reflected the first wrong charging for the hbo,sho,max,starz $I called and talked to ***I was told I would be credited $i did this and on my March bill I was charged for this balance by tds as lateMy new bill also had a new charge from Dish for $for these same channelsI taled with TDS concerning thes fraudulant charges from Dish the same day I filed my complaint with Revdex.comI recently had rotator cuff surgerg on my right shoulder (3/9/16) and it is hard for me to type thisI will call and talk with you on this matter. Thank you!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Initial Business Response /* (1000, 5, 2015/10/20) */
October 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 16, 2015, we received your complaint, dated October 15, 2015,
filed with the Revdex.com
You said that you closed your DISH Network account because the system did not workYou requested that we waive your early termination fee and provide you with compensation
When we spoke by phone, I advised you that I waived the balance from your DISH Network accountAs long as you return your leased equipment, there will be no further charges added to your accountHowever, I am unable to meet your request for compensation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response from the business with the following conditions; That I receive and as soon as I receive, in writing or e-mail a communication stating that I will not incur any charges as a result of having dealt with dish as was promised by MrDiaz and that in the future if I wish to do business with dish that I will not be discriminated against as a result of this Revdex.com complaint
Final Business Response /* (4000, 9, 2015/10/26) */
October 23,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 23, 2015, we received your rebuttal, dated October 22, 2015, filed with the Revdex.com
You requested written confirmation that there will be no further charges applied to your DISH Network account, and that there will be no discrimination against you if you decide to do business with us in the future
As I stated in my letter dated October 19, 2015, there will be no further charges added to your DISH Network account providing you return your leased equipment
You are eligible to return as a customer once your past account has been closed for at least days
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 6, 2015/09/01) */
August 26,
Ms*** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 29, 2015, we received your complaint, dated August 19, 2015, filed with the
Revdex.com
You disputed some Pay-Per-View (PPV) purchases and indicate that you are now in collections because of this
When I spoke with you by telephone today, I informed you that the PPV purchases were ordered with the remoteSince we had credited your account on June 21, 2013, for some PPVs and assisted you in locking your system, these purchases in March and April of are validThe total charges for the PPV are $As an exception, I applied a credit for that amountThe $boxing event on April 13, 2014, is non-refundableHowever, I reversed this fee, as well
The last payment of $was posted to your account on April 14, 2014, and was for your February 27, 2014, billing statementSince another bill was generated on March 27, 2014, this left a past-due balance of $to be included on the new billThis brought the total amount due to $
No further payments were made and your service was disconnected due to non-payment on May 18, All charges from that date forward were removed, leaving a programming balance due of $
The account was referred to collections on July 8, 2014.The amount due of $1,included the $early termination fee and $plus tax, as well as the programming balance of $
Although you maintain that a technician retrieved the equipment, we have no record of a technician visit scheduledOnce the Hopper, Joeys and remotes are returned, the equipment fees will be removedI removed the $LNBF feeThe current balance due is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can I return boxes that a dish technician already picked up? also, seeing I was told that the boxing fight or whatever was removed, and the early termination fee was waiveddifferent information is given every time
Final Business Response /* (4000, 10, 2015/09/14) */
September 8,
Ms*** ***
*** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 4, 2015, we received your complaint, dated September 1, 2015, filed with the Revdex.com
You maintain that you do not have the equipment because the technician retrieved it when he went to your home for a technician visit
Your account was activated under the Digital Home Advantage (DHA) leased equipment agreementBoxes were shipped to you on June 12, 2014, for the return of the equipmentSince you did not return the leased equipment, you were charged $plus tax for unreturnedOnce the Hopper, Joeys and remotes are returned, the equipment charges will be removedAs stated in the agreement, it is the customer's responsibility to return the equipment
If you contacted a local retailer, please contact them directly for questions regarding the equipment
When I spoke with you by telephone today, I once again informed you that we have no record of a technician visit being scheduledI contacted the installation office in your area and they informed me that the only time they were at your residence was when they installed the system
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
July 6, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 1, 2016, we received your complaint, dated June 29, 2016, filed with the Revdex.com You expressed concern regarding being charged for unreturned equipmentYou said that you sent the equipment back, and you provided a tracking numberYou are requesting a refund When we spoke, I told you that I reversed the unreturned equipment fees and I ensured that a refund has been submitted and approvedYou will receive your funds within three business days If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
July 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.comMy attempts to reach you by phone on July 8, and 13, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that your credit card account was debited for a DISH Network account that is not yoursYou are requesting a refund A review of the account reveals that you agreed to be a joint account holderI confirmed this by reviewing the recording of your sales callWe are unable to meet your request to provide a refund If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Complaint: ***
I am rejecting this response because: As I stated in my original complaint and in a follow up complaint (ID *** ) of this call from their problem specialistIt was again a conversation of deception and bullying by their representativeHe was not willing to listen and repeatedly talked over me rather than listen to the details of what really happenedHe spoke in half truths saying I had been advised of the promotions, but failed to hear that I was advised only in month of my plan as they could no longer hide the increase and had not been informed of the details prior to that. He did not care that the original installation was not done as I had requested and they had to return to complete the original request and only cared that ther was a second trip to the house and they were determined to charge my or agree to a time constraint. He did not want to hear that I contested this to the agent on site and they were determined to make me liable for their incompetence of the first installationHe stated reviewed my calls that morning which he obviously didn't because it would have taken him quite more than just the morning to review the many calls I had made over the last year to dish speaking to multiple agents each time and calling at least once a monthHe kept referring to a woman I talked to when starting my subscription in *** and in fact it was a man. The same fraudulent comments and deception at multiple levels of this business is quite obvious. He was determined to stand his ground before the conversation even started... What this company is doing is not legal and they should be penalized for conducting business in this mannerAs I told them I will not pay that final bill which was more than double the original agreed upon price and I will not pay any early termination fees as if they had done the install correctly the first time there would have been no need for the return call. I Dish feels they are loosing money in this matter it is about time the think about training their employees and technicians with respect to doing the job right the first time and their sale personnel need to be up front with the customers from the start rather than hiding the real prices so they can get their sales commission and let someone else worry about what happens after the sale ! One more thing about ***'s call to meHe made it a point to mention that over the some years I was a Dish customer that I had received, what they felt, was an excessive amount of goodwill credits! Seemed to me they were mad about that and maybe this was one of the reasons he was going to stand his ground regarding these last issuesNo one made them give me credits or promotions, that was their customer retention teams decisions to keep me as a Dish customer! Dish really needs to start monitoring their employees performance at all levelsI felt *** was disrespectful on the phone and definitely needs additional training dealing with customers and start to listen to what really happens to customers rather than bullying them to pay bills that are incurred due to fraudulent promises and incompetent field techsThe Internet is full of unhappy Dish customers on various sites listing many of the same issues I have listed in my last complaints! It's not just me that this has happened toBut then again if they were really interested in fixing the problem rather than tricking their customers....they would have already done that !!!!! I am not a deadbeat, I pay my legitimate bills and have a credit rating of ***If I felt that these charges were legitimate, I would have paid them as my past history proves! I have returned the equipment as requested by Dish and would appreciate no further contact from them
Respectfully,
*** ***
September 8, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On August 28, 2017, we received your complaint, dated August 26, 2017, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account, and you requested a refund When we spoke, I advised you that a review of your calls to us revealed that you were unable to get Frontier internet service and you wanted DISH Network to send you a modem so that you could continue to use your Sudden Link internet service. As was explained over the phone, we are unable to provide a modem for another company’s internet service As I advised you, your DISH Network TV service was installed and activated as agreed upon. DISH Network has no control over whether Frontier is able to provide service. As you agreed to our terms of service, including the 24-month commitment and associated early termination fee, I am unable to waive your early termination fee or provide a refund If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/10/28) */
October 26,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 23, 2015, we received your complaint, dated October 21,
2015, filed with the Revdex.com
You expressed concern with the following issues:
Account disconnection
Service charges
Collections
Overpayment
Shipment of boxes
When I spoke with you by telephone today, I informed you that your service was not disconnected as requestedI apologized for the oversight and I removed the balance of $Additionally, I notified collections to remove this account information from the credit bureausThere is no balance due to DISH Network
Our records reveal that the overpayment of $was refunded on July 1,
Boxes will normally ship to the address on the accountWe received the equipment and removed it from your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem resolvedThank you very much
Dear Ms***: On April 14, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.comYou indicated that you submitted a new estimate for the repair of your roofYou also stated that you did not decline replacement of your roofIn my previous response, I informed you that our Corporate Field Resolutions (CFR) Department denied your request to replace the entire roof-not that you declined itI apologize for the confusionOur CFR Department informed me that the field office assessed the damage on March 2, 2016, and found that the roof was previously repaired and the source of the leak is from the repaired areaWe are accepting liability only for the portion of the roof where the satellite dish fell overOn April 13, 2016, Ms*** *** (CFR Claims Manager) attempted to contact you and left you a message to contact herShe is currently waiting for a return callIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
March 30, Mr*** *** ** ** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 19, 2016, filed with the Revdex.com You stated that a neighbor in your apartment building recently purchased DISH Network serviceYou are displeased that the technician added the service to your existing satellite dishYou are concerned that this will have a negative impact on your service and you requested that a separate dish be installed When we spoke today, I confirmed that this was a standard installation procedure for an apartment buildingI assured you that your service would not be impacted, but I offered to have a second dish installed if necessaryYou indicated that you intended to move soon, and you agreed to leave the installation as isWe discussed the DISH MoDeal process and the matter was resolved If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
August 12, Dear Mr***: On August 10, 2016, we received your complaint, dated August 9, 2016, filed with the Revdex.com You said that you purchased a sound bar from DISH Network, but you have been unable to link the remoteYou asked that we
link the remote and provide a credit for the inconvenience When we spoke by phone, you told me that our technician was able to resolve the issue with your remoteI thanked you for taking the time to allow our technician come to your home, and I agreed to provide a $credit to your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
February 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On February 19, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.com You indicated that your customer service experience did not meet your expectations, and you had unresolved billing issuesThis led you to disconnect your service prior to completing your contractual commitmentYou requested a reduction in your early termination fee When we spoke on February 19, 2016, I offered to apply a $credit towards the early termination fee to your accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
*** *** ***
*** *** ***
*** ** *** *** *** *** ***
*** ** ***
*** *** *** * ***
***
Dear Mr***: On January 15, 2016, we received your correspondence, dated January 13, 2016, filed with the Revdex.comYou stated that your DISH Network account was not disconnected when you originally requestedAdditionally, you returned a receiver that you later realized you had purchasedYou requested a refund for the $credit balance on your account when you originally desired disconnection, a $refund for the receiver and that the current account balance be resolved. When we spoke today, I offered to issue you a refund of $for the credit balance, $for the receiver and to remove the current account balanceYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### *** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
*** ** *** ***
August 8, Mr*** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on July and 29, 2016, and on August 8, 2016. I left three messages You indicated you were not aware that there was a 24-month commitment for your internet serviceYou also maintain that neither you nor your wife signed the 24-month agreement, and that the name is misspelled You established your account through Linkus Enterprise IncOur sales representatives are required to disclose the terms of the agreementAfter the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distorted. We emailed you a copy of the signed DHA agreement to ***@gmail.com on September 26, The copy that you received is a printout of the information from the electronic device usedPlease note that the signature name is spelled the same way as reflected on your Revdex.com complaint However, as an exception, I released you from the 24-month commitment from the internet service and you had your internet service disconnected Boxes for the return of the TRIA and modem were delivered to you on Wednesday, August 3, 2016, at 5:pm under UPS tracking number ***Please keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
December 1, Dear Mr***: On November 30, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You stated that you recently contacted DISH Network to disconnect your accountYou were advised that you
were under a 24-month contract initiated with an equipment upgrade that occurred in August You indicated that the contractual commitment was not disclosed to you, and you requested that the early termination fee be waived The recorded call during which the equipment upgrade took place was unavailable, so I was unable to confirm the contractual term disclosuresWhen we spoke today I advised you that, although there was a signed agreement on file, I would waive the early termination fee, as a courtesyYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
October 11, Dear Ms***: On October 6, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com You stated that you and your fiancé have been contacted by DISH Network regarding a balance owed on your
disconnected accountYou requested that no further contact be made on this matter Our records indicate that we received an email from you on the same matterI addressed the issue on October 5, I confirmed that the balance owed was resolved on October 3, I verified the account disconnection and leased equipment returnI also placed you on our Do Not Contact listI advised you that there should be no further contact and you accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 8, 2015, we received your complaint, dated October 7, 2015, filed
with the Revdex.com
You maintain that your television was damaged by our equipment and you requested that DISH Network reimburse you for the purchase of a new televisionYou would also like to be released from your term commitment
Our records reveal that your damage claim was investigated and deniedAs a result, we are unable to honor your reimbursement requestYou may contact DISH Network's Corporate Field Resolutions Department at X-XXX-XXX-XXXX to further pursue your claim
When I spoke with you by phone on October 6, 2015, I advised you that I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because:
Dish network stole from my bank account without any authorization from meThere are dishonest thieves and since nothing was done to reconcile this matter on the end of the Revdex.com and also dish network I will be terminating my account with dishThey are dishonest thieves and I advise against anyone wishing to use their services
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While I still dispute that I ever knowingly agreed to ANY new contract or knowingly made any such commitment, the matter has now been resolved to my satisfaction with the assistance from DISH and I consider the issue closed
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: This does not address my complete complaint against Dish The service start/installation date was 11/18/and the free premium chanels (that I never requested and did not want) were FREE until 02/18/The tech who installed stated if you do not wish to continue them cancell before 02/18/I cancelled these channels on 01/04/That is the same date I made my complaint the netflix did not work for the second timeMy Febbill reflected the first wrong charging for the hbo,sho,max,starz $I called and talked to ***I was told I would be credited $i did this and on my March bill I was charged for this balance by tds as lateMy new bill also had a new charge from Dish for $for these same channelsI taled with TDS concerning thes fraudulant charges from Dish the same day I filed my complaint with Revdex.comI recently had rotator cuff surgerg on my right shoulder (3/9/16) and it is hard for me to type thisI will call and talk with you on this matter. Thank you!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Initial Business Response /* (1000, 5, 2015/10/20) */
October 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 16, 2015, we received your complaint, dated October 15, 2015,
filed with the Revdex.com
You said that you closed your DISH Network account because the system did not workYou requested that we waive your early termination fee and provide you with compensation
When we spoke by phone, I advised you that I waived the balance from your DISH Network accountAs long as you return your leased equipment, there will be no further charges added to your accountHowever, I am unable to meet your request for compensation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response from the business with the following conditions; That I receive and as soon as I receive, in writing or e-mail a communication stating that I will not incur any charges as a result of having dealt with dish as was promised by MrDiaz and that in the future if I wish to do business with dish that I will not be discriminated against as a result of this Revdex.com complaint
Final Business Response /* (4000, 9, 2015/10/26) */
October 23,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 23, 2015, we received your rebuttal, dated October 22, 2015, filed with the Revdex.com
You requested written confirmation that there will be no further charges applied to your DISH Network account, and that there will be no discrimination against you if you decide to do business with us in the future
As I stated in my letter dated October 19, 2015, there will be no further charges added to your DISH Network account providing you return your leased equipment
You are eligible to return as a customer once your past account has been closed for at least days
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 6, 2015/09/01) */
August 26,
Ms*** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 29, 2015, we received your complaint, dated August 19, 2015, filed with the
Revdex.com
You disputed some Pay-Per-View (PPV) purchases and indicate that you are now in collections because of this
When I spoke with you by telephone today, I informed you that the PPV purchases were ordered with the remoteSince we had credited your account on June 21, 2013, for some PPVs and assisted you in locking your system, these purchases in March and April of are validThe total charges for the PPV are $As an exception, I applied a credit for that amountThe $boxing event on April 13, 2014, is non-refundableHowever, I reversed this fee, as well
The last payment of $was posted to your account on April 14, 2014, and was for your February 27, 2014, billing statementSince another bill was generated on March 27, 2014, this left a past-due balance of $to be included on the new billThis brought the total amount due to $
No further payments were made and your service was disconnected due to non-payment on May 18, All charges from that date forward were removed, leaving a programming balance due of $
The account was referred to collections on July 8, 2014.The amount due of $1,included the $early termination fee and $plus tax, as well as the programming balance of $
Although you maintain that a technician retrieved the equipment, we have no record of a technician visit scheduledOnce the Hopper, Joeys and remotes are returned, the equipment fees will be removedI removed the $LNBF feeThe current balance due is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can I return boxes that a dish technician already picked up? also, seeing I was told that the boxing fight or whatever was removed, and the early termination fee was waiveddifferent information is given every time
Final Business Response /* (4000, 10, 2015/09/14) */
September 8,
Ms*** ***
*** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 4, 2015, we received your complaint, dated September 1, 2015, filed with the Revdex.com
You maintain that you do not have the equipment because the technician retrieved it when he went to your home for a technician visit
Your account was activated under the Digital Home Advantage (DHA) leased equipment agreementBoxes were shipped to you on June 12, 2014, for the return of the equipmentSince you did not return the leased equipment, you were charged $plus tax for unreturnedOnce the Hopper, Joeys and remotes are returned, the equipment charges will be removedAs stated in the agreement, it is the customer's responsibility to return the equipment
If you contacted a local retailer, please contact them directly for questions regarding the equipment
When I spoke with you by telephone today, I once again informed you that we have no record of a technician visit being scheduledI contacted the installation office in your area and they informed me that the only time they were at your residence was when they installed the system
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
July 6, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 1, 2016, we received your complaint, dated June 29, 2016, filed with the Revdex.com You expressed concern regarding being charged for unreturned equipmentYou said that you sent the equipment back, and you provided a tracking numberYou are requesting a refund When we spoke, I told you that I reversed the unreturned equipment fees and I ensured that a refund has been submitted and approvedYou will receive your funds within three business days If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
July 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.comMy attempts to reach you by phone on July 8, and 13, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that your credit card account was debited for a DISH Network account that is not yoursYou are requesting a refund A review of the account reveals that you agreed to be a joint account holderI confirmed this by reviewing the recording of your sales callWe are unable to meet your request to provide a refund If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Complaint: ***
I am rejecting this response because: As I stated in my original complaint and in a follow up complaint (ID *** ) of this call from their problem specialistIt was again a conversation of deception and bullying by their representativeHe was not willing to listen and repeatedly talked over me rather than listen to the details of what really happenedHe spoke in half truths saying I had been advised of the promotions, but failed to hear that I was advised only in month of my plan as they could no longer hide the increase and had not been informed of the details prior to that. He did not care that the original installation was not done as I had requested and they had to return to complete the original request and only cared that ther was a second trip to the house and they were determined to charge my or agree to a time constraint. He did not want to hear that I contested this to the agent on site and they were determined to make me liable for their incompetence of the first installationHe stated reviewed my calls that morning which he obviously didn't because it would have taken him quite more than just the morning to review the many calls I had made over the last year to dish speaking to multiple agents each time and calling at least once a monthHe kept referring to a woman I talked to when starting my subscription in *** and in fact it was a man. The same fraudulent comments and deception at multiple levels of this business is quite obvious. He was determined to stand his ground before the conversation even started... What this company is doing is not legal and they should be penalized for conducting business in this mannerAs I told them I will not pay that final bill which was more than double the original agreed upon price and I will not pay any early termination fees as if they had done the install correctly the first time there would have been no need for the return call. I Dish feels they are loosing money in this matter it is about time the think about training their employees and technicians with respect to doing the job right the first time and their sale personnel need to be up front with the customers from the start rather than hiding the real prices so they can get their sales commission and let someone else worry about what happens after the sale ! One more thing about ***'s call to meHe made it a point to mention that over the some years I was a Dish customer that I had received, what they felt, was an excessive amount of goodwill credits! Seemed to me they were mad about that and maybe this was one of the reasons he was going to stand his ground regarding these last issuesNo one made them give me credits or promotions, that was their customer retention teams decisions to keep me as a Dish customer! Dish really needs to start monitoring their employees performance at all levelsI felt *** was disrespectful on the phone and definitely needs additional training dealing with customers and start to listen to what really happens to customers rather than bullying them to pay bills that are incurred due to fraudulent promises and incompetent field techsThe Internet is full of unhappy Dish customers on various sites listing many of the same issues I have listed in my last complaints! It's not just me that this has happened toBut then again if they were really interested in fixing the problem rather than tricking their customers....they would have already done that !!!!! I am not a deadbeat, I pay my legitimate bills and have a credit rating of ***If I felt that these charges were legitimate, I would have paid them as my past history proves! I have returned the equipment as requested by Dish and would appreciate no further contact from them
Respectfully,
*** ***
September 8, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On August 28, 2017, we received your complaint, dated August 26, 2017, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account, and you requested a refund When we spoke, I advised you that a review of your calls to us revealed that you were unable to get Frontier internet service and you wanted DISH Network to send you a modem so that you could continue to use your Sudden Link internet service. As was explained over the phone, we are unable to provide a modem for another company’s internet service As I advised you, your DISH Network TV service was installed and activated as agreed upon. DISH Network has no control over whether Frontier is able to provide service. As you agreed to our terms of service, including the 24-month commitment and associated early termination fee, I am unable to waive your early termination fee or provide a refund If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
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Initial Business Response /* (1000, 5, 2015/10/28) */
October 26,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 23, 2015, we received your complaint, dated October 21,
2015, filed with the Revdex.com
You expressed concern with the following issues:
Account disconnection
Service charges
Collections
Overpayment
Shipment of boxes
When I spoke with you by telephone today, I informed you that your service was not disconnected as requestedI apologized for the oversight and I removed the balance of $Additionally, I notified collections to remove this account information from the credit bureausThere is no balance due to DISH Network
Our records reveal that the overpayment of $was refunded on July 1,
Boxes will normally ship to the address on the accountWe received the equipment and removed it from your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem resolvedThank you very much
Dear Ms***: On April 14, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.comYou indicated that you submitted a new estimate for the repair of your roofYou also stated that you did not decline replacement of your roofIn my previous response, I informed you that our Corporate Field Resolutions (CFR) Department denied your request to replace the entire roof-not that you declined itI apologize for the confusionOur CFR Department informed me that the field office assessed the damage on March 2, 2016, and found that the roof was previously repaired and the source of the leak is from the repaired areaWe are accepting liability only for the portion of the roof where the satellite dish fell overOn April 13, 2016, Ms*** *** (CFR Claims Manager) attempted to contact you and left you a message to contact herShe is currently waiting for a return callIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
March 30, Mr*** *** ** ** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 19, 2016, filed with the Revdex.com You stated that a neighbor in your apartment building recently purchased DISH Network serviceYou are displeased that the technician added the service to your existing satellite dishYou are concerned that this will have a negative impact on your service and you requested that a separate dish be installed When we spoke today, I confirmed that this was a standard installation procedure for an apartment buildingI assured you that your service would not be impacted, but I offered to have a second dish installed if necessaryYou indicated that you intended to move soon, and you agreed to leave the installation as isWe discussed the DISH MoDeal process and the matter was resolved If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
August 12, Dear Mr***: On August 10, 2016, we received your complaint, dated August 9, 2016, filed with the Revdex.com You said that you purchased a sound bar from DISH Network, but you have been unable to link the remoteYou asked that we
link the remote and provide a credit for the inconvenience When we spoke by phone, you told me that our technician was able to resolve the issue with your remoteI thanked you for taking the time to allow our technician come to your home, and I agreed to provide a $credit to your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
February 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On February 19, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.com You indicated that your customer service experience did not meet your expectations, and you had unresolved billing issuesThis led you to disconnect your service prior to completing your contractual commitmentYou requested a reduction in your early termination fee When we spoke on February 19, 2016, I offered to apply a $credit towards the early termination fee to your accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
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Dear Mr***: On January 15, 2016, we received your correspondence, dated January 13, 2016, filed with the Revdex.comYou stated that your DISH Network account was not disconnected when you originally requestedAdditionally, you returned a receiver that you later realized you had purchasedYou requested a refund for the $credit balance on your account when you originally desired disconnection, a $refund for the receiver and that the current account balance be resolved. When we spoke today, I offered to issue you a refund of $for the credit balance, $for the receiver and to remove the current account balanceYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### *** *** * *** *** *** ***
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August 8, Mr*** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on July and 29, 2016, and on August 8, 2016. I left three messages You indicated you were not aware that there was a 24-month commitment for your internet serviceYou also maintain that neither you nor your wife signed the 24-month agreement, and that the name is misspelled You established your account through Linkus Enterprise IncOur sales representatives are required to disclose the terms of the agreementAfter the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distorted. We emailed you a copy of the signed DHA agreement to ***@gmail.com on September 26, The copy that you received is a printout of the information from the electronic device usedPlease note that the signature name is spelled the same way as reflected on your Revdex.com complaint However, as an exception, I released you from the 24-month commitment from the internet service and you had your internet service disconnected Boxes for the return of the TRIA and modem were delivered to you on Wednesday, August 3, 2016, at 5:pm under UPS tracking number ***Please keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
December 1, Dear Mr***: On November 30, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You stated that you recently contacted DISH Network to disconnect your accountYou were advised that you
were under a 24-month contract initiated with an equipment upgrade that occurred in August You indicated that the contractual commitment was not disclosed to you, and you requested that the early termination fee be waived The recorded call during which the equipment upgrade took place was unavailable, so I was unable to confirm the contractual term disclosuresWhen we spoke today I advised you that, although there was a signed agreement on file, I would waive the early termination fee, as a courtesyYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
October 11, Dear Ms***: On October 6, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com You stated that you and your fiancé have been contacted by DISH Network regarding a balance owed on your
disconnected accountYou requested that no further contact be made on this matter Our records indicate that we received an email from you on the same matterI addressed the issue on October 5, I confirmed that the balance owed was resolved on October 3, I verified the account disconnection and leased equipment returnI also placed you on our Do Not Contact listI advised you that there should be no further contact and you accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 8, 2015, we received your complaint, dated October 7, 2015, filed
with the Revdex.com
You maintain that your television was damaged by our equipment and you requested that DISH Network reimburse you for the purchase of a new televisionYou would also like to be released from your term commitment
Our records reveal that your damage claim was investigated and deniedAs a result, we are unable to honor your reimbursement requestYou may contact DISH Network's Corporate Field Resolutions Department at X-XXX-XXX-XXXX to further pursue your claim
When I spoke with you by phone on October 6, 2015, I advised you that I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because:
Dish network stole from my bank account without any authorization from meThere are dishonest thieves and since nothing was done to reconcile this matter on the end of the Revdex.com and also dish network I will be terminating my account with dishThey are dishonest thieves and I advise against anyone wishing to use their services
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While I still dispute that I ever knowingly agreed to ANY new contract or knowingly made any such commitment, the matter has now been resolved to my satisfaction with the assistance from DISH and I consider the issue closed
Sincerely,
*** ***