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DISH Network, LLC

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Reviews DISH Network, LLC

DISH Network, LLC Reviews (4192)

Complaint: ***
I am rejecting this response because: As I stated in my original complaint and in a follow up complaint (ID *** ) of this call from their problem specialistIt was again a conversation of deception and bullying by their representativeHe was not willing to listen and repeatedly talked over me rather than listen to the details of what really happenedHe spoke in half truths saying I had been advised of the promotions, but failed to hear that I was advised only in month of my plan as they could no longer hide the increase and had not been informed of the details prior to that. He did not care that the original installation was not done as I had requested and they had to return to complete the original request and only cared that ther was a second trip to the house and they were determined to charge my or agree to a time constraint. He did not want to hear that I contested this to the agent on site and they were determined to make me liable for their incompetence of the first installationHe stated reviewed my calls that morning which he obviously didn't because it would have taken him quite more than just the morning to review the many calls I had made over the last year to dish speaking to multiple agents each time and calling at least once a monthHe kept referring to a woman I talked to when starting my subscription in *** and in fact it was a man. The same fraudulent comments and deception at multiple levels of this business is quite obvious. He was determined to stand his ground before the conversation even started... What this company is doing is not legal and they should be penalized for conducting business in this mannerAs I told them I will not pay that final bill which was more than double the original agreed upon price and I will not pay any early termination fees as if they had done the install correctly the first time there would have been no need for the return call. I Dish feels they are loosing money in this matter it is about time the think about training their employees and technicians with respect to doing the job right the first time and their sale personnel need to be up front with the customers from the start rather than hiding the real prices so they can get their sales commission and let someone else worry about what happens after the sale ! One more thing about ***'s call to meHe made it a point to mention that over the some years I was a Dish customer that I had received, what they felt, was an excessive amount of goodwill credits! Seemed to me they were mad about that and maybe this was one of the reasons he was going to stand his ground regarding these last issuesNo one made them give me credits or promotions, that was their customer retention teams decisions to keep me as a Dish customer! Dish really needs to start monitoring their employees performance at all levelsI felt *** was disrespectful on the phone and definitely needs additional training dealing with customers and start to listen to what really happens to customers rather than bullying them to pay bills that are incurred due to fraudulent promises and incompetent field techsThe Internet is full of unhappy Dish customers on various sites listing many of the same issues I have listed in my last complaints! It's not just me that this has happened toBut then again if they were really interested in fixing the problem rather than tricking their customers....they would have already done that !!!!! I am not a deadbeat, I pay my legitimate bills and have a credit rating of ***If I felt that these charges were legitimate, I would have paid them as my past history proves! I have returned the equipment as requested by Dish and would appreciate no further contact from them
Respectfully,
*** ***

Complaint:
I am rejecting this response because:On 2/2/@ 11:pm I received an email from Dish stating that they had not received the following equipment: *** *** and that $was charged to my account and that my services where suspended until payment has been madeI called Dish at 10:am on 2/3/just for them to tell me they have the equipment and that they are sorryThis is the second complaint I have made to the Revdex.com in days regarding Dish and the questionable work ethicsI was also due a $credit to February's bill but that has not happened eitherIf your company will not do what it says it will been please do not promise or state otherwiseOnce my contract is over I will take my business to *** TVIT'S TRUE, YOU DO PAY MORE AT *** TV BUT YOU GET BETTER SERVICE!!!!!!!!!!!! YOU PEOPLE ARE A HEADACHE AND FRUSTRATING TO WORK WITH. Desired Outcome:Credit $for my bill
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*

July 6, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 1, 2016, we received your complaint, dated June 29, 2016, filed with the Revdex.com You expressed concern regarding being charged for unreturned equipmentYou said that you sent the equipment back, and you provided a tracking numberYou are requesting a refund When we spoke, I told you that I reversed the unreturned equipment fees and I ensured that a refund has been submitted and approvedYou will receive your funds within three business days If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While I still dispute that I ever knowingly agreed to ANY new contract or knowingly made any such commitment, the matter has now been resolved to my satisfaction with the assistance from DISH and I consider the issue closed
Sincerely,
*** ***

October 11, Dear Ms***: On October 6, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com You stated that you and your fiancé have been contacted by DISH Network regarding a balance owed on your
disconnected accountYou requested that no further contact be made on this matter Our records indicate that we received an email from you on the same matterI addressed the issue on October 5, I confirmed that the balance owed was resolved on October 3, I verified the account disconnection and leased equipment returnI also placed you on our Do Not Contact listI advised you that there should be no further contact and you accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####

Initial Business Response /* (1000, 4, 2015/05/14) */
May 12,
MrDanisela Inoa
Seaman Ave., Apt1E
New York, NY 10034-
Re: Revdex.com Complaint #
8255909667931296-
Dear MrInoa:
On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the
Revdex.com
You expressed concern with the early termination fees that were applied to your residential and business accountsYou mentioned concern with the customer service you received
When I spoke with you by telephone today, I informed you that the $early termination fee that was applied to your residential account was removed on May 9, 2015, and a refund for the $initial payment was refunded
The business account order was canceled and an early termination fee did not post to the account
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo

Complaint: ***
I am rejecting this response because:Mr*** does not not agree with the expertise of his own Dish agents, technicians, and *** ***, however, Mr*** has shown no evidence that my claim is invalidI have provided valid evidence that in fact, the claim is vallid
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/12) */
October 8,
*** *** ***
*** *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your complaint, dated October 5, 2015, filed with
the Revdex.com
You said that you were advised that your early termination fee was waived, but you were billed for it
When we spoke, I advised you that a system issue caused your early termination fee to re-apply when your account was unbundledThe fee was waived again on October 5, 2015, and your balance is zero
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***

Initial Business Response /* (1000, 10, 2015/09/25) */
September 21,
Ms*** ***
*** *** ***
Columbia, MD XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 17, 2015, we received your complaint, dated September 15, 2015,
filed with the Revdex.com
You maintain that you called in July to inform us that you were moving and your new landlord would not allow the installation of the satellite dishYou later called back to disconnect and you were informed that there would be no further charges
A review of the call on July 22, 2015, indicates that you were informed of the early termination feeThe call on August 31, 2015, does not reveal that you were told there would be no further chargesThe address was changed and boxes were shipped
This account was activated under the Digital Home Advantage (DHA) 24-month agreementIt is stated in the DHA agreement that you are still bound by the terms of the commitment if you change your residenceIt is through no fault of DISH Network that you changed your residence while in a term commitment
However, I was unable to locate a copy of your DHA agreement; as a result, I waived the commitmentThe receiver does not need to be returned
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***

December 16,
Dear Mr***:
On December 14, 2015, we received your correspondence, dated December 11, 2015, filed with the Revdex.com
You expressed concern as a payment was collected after your service was disconnected and you requested a refund
Your account was
disconnected on November 25, Since you were enrolled in AutoPay, a payment was collected on November 27,
When we spoke on December 15, 2015, I advised you that AutoPay must be removed from an account at least five business days before a scheduled payment in order to stop the system from collecting a payment on the payment due dateI regret any confusion
A refund of $was applied to your bank account electronically on December 11,
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
*** ***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***

September 27, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On September 25, 2017, we received your complaint, dated September 23, 2017, filed with the Revdex.com You expressed concern regarding being charged for a Pay-Per-View (PPV) boxing match that you state you didn’t orderYou ask that we remove the charge When we spoke by phone, I told you that our records reflect that it was ordered through your remote controlWhen a PPV is ordered through the remote, you are required to confirm the purchase three times in order to avoid it being ordered by mistakeIn addition, we were able to confirm that your system was not lockedI informed you that we consider the charge to be valid, but I agreed to provide you with a $account credit as a courtesy If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** *** *** *** *** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***

Dear Ms***: On March 3, 2016, we received your complaint, dated March 3, 2016, filed with the Revdex.comYou stated that DISH Network applied a $charge to your bank accountAs a result, your payment of $was returnedYou also indicated that this return was
presented for payment several timesEach time you incurred a non-sufficient funds (NSF) feeYou requested that this matter be resolved and you would like to receive a refund for the NSF feesWhen we spoke on March 4, 2016, I advised you to provide me a copy of your bank statement to investigate this matterI agreed to refund any NSF fees you incur that were caused by DISH NetworkAs of today, I have not received a copy of the statement I requestedIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,

Dear Ms***: On January 26, 2016, we received your complaint, dated January 25, 2016, filed with the Revdex.comYou said that your credit card account was debited without your knowledge or approval, resulting in your bank account being over-draftedYou requested a refund
and to be reimbursed for the bank feesWhen we spoke you told me that the refund we provided you posted to your bank account and that you didn’t incur any feesI apologized for what took place and I agreed to provide you with a $account creditYou accepted my resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####

February 19, Mr*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On February 12, 2018, we received your complaint, dated February 11, 2018, filed with the Revdex.com You expressed concern with the upgrade cost for a Hopper receiverYou maintain DISH Network advertises for 4K capabilities and recording for up to tuners; therefore, you assumed that this is the equipment which would be provided after you set up your order onlineHowever, you found that you were provided the Hopper with Sling receiverYou requested that the costs for the upgrade to a Hopper receiver be waived or that you be released from your term commitment and a full refund be provided Your DISH Network service was activated on February 10, 2018, with a 24-month commitment Please be advised that our website identifies the difference between our Hopper receivers (e.g., Hopper 1, Hopper 2, Hopper and Hopper Duo) and gives you the option to compare them Additionally, our advertisements disclose that upfront fees for the equipment may apply based on credit qualificationOnce credit qualification is completed, our system will recommend a receiver to avoid any upfront costsIf a different receiver is selected, all equipment upgrade fees will be disclosed at that time Our records show that an appointment was completed on February 17, 2018, to upgrade your receiver to a Hopper As I indicated in my email on February 15, 2018, I waived the fees for the equipment upgrade If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: MN (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***

I have called times and left messages each timeAgain this is yet another lost information on Dish's part.Dish made a promise to me around ChristmasThis was after at least the 4th time that I spent on the phone being transferred around so why you have zero call logs is not my issueAgain it is another issue with Dish.I have asked to either have my bill lowered to what was promised or to be let out of my contract with zero repercussions especially knowing their are multiple web sites with the same complaints and others that have been allowed out of their contracts or had their bills lowered. So Again it is now March and I have spent the past months arguing with Dish over their lack of customer service and fulfilling promises they madeAnd my bill is about to become over $because Dish refuses to do anything.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

August 5, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On August 2, 2016, we received your complaint, dated July 28, 2016, filed with the Revdex.com You said that you have experienced ongoing technical issues with your DISH Network service and because they were unresolved, you disconnected your accountYou expressed concern regarding being charged an early termination fee and you asked that we waive it When we spoke by phone, I advised you that I will meet your request and waive the balance of $Your account now has a zero balance We strive to provide excellent service, and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT

***Tell us why here...March 22, 2016 Mr*** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 21, 2016, we received your rebuttal, dated March 17, 2016, filed with the Revdex.com. You expressed concern about the level of customer service that you received when you disconnected your account. You also continued to dispute the early termination and shipping fees applied to your account. When we spoke, I advised you that I made an exception and waived the $shipping fee applied to your accountHowever, as the changing of your address is out of DISH Network’s control, and as you received the benefits of the 24-month commitment, we are unable to waive your early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***

December 22,
Ms*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 22, 2015, we received your rebuttal, dated December 21, 2015, filed with the Revdex.com
You maintain that you were offered free long distance and that I advised you that your phone could not be installed because DISH Network does not own the lines in your homeYou also said that you were experiencing technical issues
A review of our records does not reflect any offers for free long distance, nor do we offer a promotion such as you describe
Please note that I advised you that phone lines are a shared infrastructure and, therefore, DISH Network could not just "flip a switch" to enable your long distance service as you suggested that we couldBecause our agents are aware of how phone lines work, you were advised of the time line to enable long distance
Our records indicate that we received one technical assistance call on December 14, 2015, the issue of which was resolved by setting your on-screen guide to "all channels" and resetting your Super Joey
As you have expressed dissatisfaction with our service, I made an exception and waived your 24-month commitments
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

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