Tell us why here...August 31, 2016 Dear Mr***: On August 26, 2016, we received your complaint, dated August 25, 2016, filed with the Revdex.com. You stated that you were not able to record the UFC PPV event you ordered on August 20, 2016, and you
want to have your early termination fee waived When I spoke with you, I advised you that you can record any PPV eventA review of your account reveals that you were not charged for the event You said that you consider this issue resolved If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:am - 2:pm MDT###-###-####
Initial Business Response /* (1000, 5, 2015/11/11) */
November 9,
*** *** ***
*** ** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 6, 2015, we received your correspondence, dated November 5, 2015, filed
with the Revdex.com
You stated that DISH Network damaged your siding when your service was installedYour request to have the damage repaired was not resolved to your satisfactionYou asked that your early termination fee be waived so you can disconnect your service without penalty
When we spoke today, I agreed to waive your early termination fee, as a courtesyYou accepted this resolution and disconnected your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
June 29, Mr*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On June 29, 2016, we received your complaint, dated June 25, 2016, filed with the Revdex.com You indicated that you were told that if you purchased the equipment, there would be no monthly feeYou also mentioned a $security deposit Since you only have one receiver active on your account, you are not charged any additional receiver fees When I spoke with you by telephone today, I explained that the additional charge of $that appears on your billing statement is for the DVR service feeThis fee is charged when any type of DVR receiver is activeI apologize for the confusionThe $charge that you were billed to purchase the receiver was reversed on June 25, 2016, and a $credit will appear on your next billing statement from FrontierSince you are billed from Frontier, please contact them to process a refund Because we removed the purchase price for the receiver, the status of the receiver (***-***) has been changed from purchased to leased equipment The $security deposit that you refer to is a monthly $fee for the Protection Plan, which is our service warrantyThis was removed from your account on May 5, If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc:
December 11,
Mr*** ***
*** *** *** *** **
Bronx, NY ***
Re: Revdex.com Complaint # ***
8***
Dear Mr***:
On December 10, 2015, we received your complaint, dated December 9, 2015, filed with the RevDex.com
You expressed concern with your monthly chargesYou maintain that when you changed your package in July 2015, you were told that the monthly rate would apply for your term commitmentYou would like your service canceled without a fee and the credit inquiry removed from your credit report
Your service was established on December 21, 2014, with a 24-month commitment through our Flex promotionYour promotion included a discount for the first months of service
Our records show that you contacted us on July 23, 2015, to change your packageAt that time, your package was changed from the Latino Dos package ($59.99) to the Latino Plus package ($44.99)A review of the call found that when the agent told you that your monthly rate would be $plus tax, he did not give a time frame for the rateWe did not find any mention of your term commitment or the new monthly rate
The monthly rate of $plus tax included a $discountThe billing statement that generated on December 6, (for service from December 21, 2015, through January 20, 2016), reflected the regular monthly rate of $plus tax because the $discount is set to expire on December 20,
When I spoke with you by phone on December 10, 2015, I advised you that we are unable to honor your request to waive the term commitmentYou will be charged an early termination fee if you choose to disconnect your service
By providing your personal information to establish service, you authorized DISH Network to do a credit checkTherefore, the credit inquiry cannot be removed
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint:
I am rejecting this response because: The response from DISH was not an apology for their behavior.Please see my previous explanation
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/07/30) */
July 27,
Mr.***
***
Shallowater, TX XXXXX
Re: *** Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***
On July 23, 2015, we received your complaint, dated July 22, 2015, filed
with the ***
You mentioned the following issues:
Billing
Programming
Billing statements
Credit Card AutoPay (***)
Service disconnection
You expressed concern with the charges that were applied to your account after your 24-month commitmentPlease be advised that *** reserves the right to change prices at any timeSince the activation of your service on November 9, 2011, we have experienced several price increases to our programming packagesThis along with the programming changes and short-term account credits applied by our representatives has caused your monthly rate to changePrior to the disconnection, you subscribed to the America's Top package for $a monthBecause you were receiving two monthly account credits for a total of $17.00, your monthly rate was reduced to $plus tax
Although you maintain that unauthorized programming was added to your account, you did not provide additional informationOur records reveal that the programming changes made on your account were done in an attempt to reduce your monthly rate
You said that you did not receive your billing statement and you were billed automatically on your credit card account each monthYour account was enrolled in paperless billing and ***Paperless billing was removed on November 28, 2014, and copies of your past billing statements were mailed to your home*** was removed on April 15,
You stated that you opted to leave your service disconnected after it was interrupted by ***Your service was disconnected on June 4, 2015, for non-payment because the last payment that we received ($on *** 7, 2015) was not for the full balance due ($102.38)
When I spoke with you by phone on July 24, 2015, I advised you that as a courtesy, I removed your final programming charges of $30.14, leaving a zero balanceWe are unable to honor your compensation request
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
***, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***
cc: Denver / Boulder***
***
Denver, CO XXXXX
***
Initial Business Response /* (1000, 5, 2015/10/21) */
October 12,
*** *** ***
*** *** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On October 8, 2015, we received your complaint, dated October 7, 2015,
filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on October 8, and 12, 2015, were unsuccessful; however, I left three messages
You mentioned the following concerns:
Account credits
Early termination fee
Customer service
You maintain that your monthly rate was not reduced to $as you were promisedA review of your account shows that a monthly credit of $was applied to your account on June 25, 2015, for six monthsThis reduced your monthly rate from $plus tax to $plus taxAn additional $monthly credit was applied to your account on July 17, 2015, making your monthly rate $plus tax
You stated that you were told that your term commitment ended in October You disputed the early termination fee of $applied to your accountOn October 3, 2014, your equipment was upgraded through our DISH'n It Up promotionAs a result, you were enrolled in a 24-month commitment through October 2, Enclosed is a copy of your 24-month agreement for your review
Your service was disconnected on October 5, Since you had months left in your term commitment, an early termination fee of $was appliedYou were also charged a $box return feeI made an exception and reversed these fees from your accountThis will leave your account with a balance of $for services rendered
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you have brought this matter to our attention so that we may address it with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
August 26, Dear Mr***: On August 23, 2016, we received your complaint, dated August 22, 2016, filed with the Revdex.com You indicated that your local Fox channel was removed from your lineup due to a dispute between DISH Network and
Tribune BroadcastingYou would like the channel restored or your commitment waived, so you can cancel without penalty I am happy to report that DISH Network has reached an agreement with Tribune Broadcasting and all Tribune channels have been restored We appreciate your patience and we thank you for your loyalty This account was activated under the Digital Home Advantage (DHA) 24-month agreementIt is disclosed wherein that we reserve the right to change programming, packages and pricesYour commitment will not be waived If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/07/21) */
July 16,
Ms*** ***
*** *** *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 13, 2015, we received your correspondence, dated July
10, 2015, filed with the Revdex.com
Our records show that this matter has been previously addressed by letter correspondence, dated July 16, 2015, through the Arkansas Attorney General's OfficeI enclosed a copy of this letter for your review
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
July 16,
Ms*** ***
Investigator
Consumer Protection Division
Office of the Attorney General
State of Arkansas
Center St., Ste
Little Rock, AR XXXXX
Re: Ms*** ***
File NoXX-XXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***
On July 13, 2015, we received your correspondence, dated July 10, 2015, regarding Ms*** ***
Ms*** said she canceled her service as her father moved due to health reasons and indicated that she did not sign an agreementShe disputed the early termination fees for the satellite TV and internet services
I attempted to reach Ms*** at (XXX) XXX-XXXX on July 14, and 16, I left three voice messagesAlthough she returned my call we were unable to speak directly
A review of Ms*** account reveals that she established the Digital Home Advantage and dishNET Internet services with separate 24-monht commitments on March 12, Under these promotions the customer agrees to be bound to the agreements if the residence changesHowever, because we are unable to locate Ms*** signed DHA and dishNET agreements, I reversed the $and $early termination fees from her account
We ask that the leased equipment be returned to DISH NetworkOur records indicate that two rerun boxes with labels were delivered to Ms*** address by UPS on July 14, As a courtesy, I reversed the two $return shipping fees from her account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Ms*** ***
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They reversed all charges including return labelsIf they try to not hold up to this reversal, I will reopenThank you, *** ***
*** *** *** *** *** *** *** ** XXXXX
Initial Business Response /* (1000, 5, 2015/09/28) */
September 22,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 21, 2015, we received your complaint, dated September
18, 2015, filed with the Revdex.com
You said that DISH Network has charged your credit card three different times in errorYou said that the two previous charges have been resolved; however, you were charged a $fee for unreturned equipmentYou stated that you were told this charge would not happen and after it was done, you were denied a refund due to having a balance on your accountYou request a refunded of the $and to be released from your contract
When we spoke, I advised you that I will ensure that you receive a refund of the $I also agreed to provide your DISH Network account with a credit of $You accepted my resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
July 7, Mr*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On June 21, 2016, we received your complaint, dated June 18, 2016, filed with the Revdex.com You requested to have your DISH Network account cancelled without an early termination fee (ETF), stating that you never signed a contract and when the technician was at your home, he never asked you to sign anything I attempted to contact you on June and and July 7, I also left you several voicemails Per your request, I disconnected your DISH Network account and waived the ETFAt this time, the balance on your account is $for service rendered up to the day you contacted us with your concernsAdditionally, I have requested that packing materials be sent to you so you can return the DISH Network leased equipment If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *
*** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT *** ***
Complaint: ***
I am rejecting this response because: Dish Network did absolutely nothing to resolve the issueThe woman I spoke with from Dish was extremely rudeShe told me the other representative I spoke to did not waive the $5/ month fee but said it could be reimbursed after re activating my accountThis is not trueI asked her if she had listened to the recording of my conversation with this representative who said the fee was waived and she told me she hadThis is a lie as wellIt was very clear that fee was waivedShe then terminated my account, stating that is what I requested in my complaint with Revdex.comShe refused to waive the early termination feeSo, after hours on the phone with Dish, every time being made promises that only served to terminate the call, I am in the exact situation I was after my original call where the customer service representative go angry with us over the fact that we had moved and wished to continue service but pause it for a few months to get settled permanently. I would like consumers who consider Dish Network, especially Active duty military and anyone else who moves often to be aware that Dish will not work with you at allDirecTV will go out of their way to accommodate you if you need to move and wish to continue service at your new addressI have moved my DirecTV service many times with no problems, this is why I was shocked when Dish dumped usWe always paid our bills on time and were good customers as far as we could tell.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/12) */
July 27,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the
Revdex.com
You expressed your dissatisfaction with DISH Network's Flex24, a prepaid promotionYou indicated that you paid for programming that you did not receive while your service was interrupted for non-paymentAdditionally, you indicated that the customer service you encountered while attempting to address your concerns did not meet your expectationsYou requested that your account be disconnected without penalty
When we spoke on July 24, 2015, I explained that the Flexpromotion is a prepaid programYou are required to pay the balance owed on the bill due date to prevent service interruptionDISH Network pays our service providers in advance based on your active account subscription; therefore, when your account is interrupted you are still required to pay for the full month of serviceI offered to change your billing due date to prevent further service interruption and, as a courtesy, I provided a one-time credit for the days that you were without serviceYou accepted this resolution
We also discussed your contract commitment and you indicated that the customer service you encountered while addressing this matter did not meet your expectationsI confirmed that a signature was not collected on your contract and, as a result, I waived your early termination feeI have reviewed the calls associated with your account and I was unable to confirm your customer service claims
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 17, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com. My attempts to reach you by phone on January 12, and 17, 2017, have been unsuccessful. There was no option to leave a voice message as your voicemail inbox was full. You expressed concern regarding technical issues, and you asked for assistance Please contact me directly so that I can set up a free service call in order to have your concerns addressed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/08/21) */
August 6,
*** *** ** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the
Revdex.com
You indicated that you paid for service you did not receiveYou want a credit for the time you didn't have service, and to review your past billing
When we spoke I explained that an agent provided you with a $credit on August 3, 2015, the day your service was restoredWe went over your payments and service interruptions since your account was activatedYou said that you will review your documents and call me back if there are any discrepancies
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/06/02) */
May 29,
*** *** ***
*** *** *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 29, 2015, we received your correspondence, dated May 28, 2015,
filed with the Revdex.com
You stated that you are moving to a new residence where DISH Network service is not allowedWhen you contacted us to disconnect the service, you were informed that you would be billed an early termination feeYou requested that your early termination fee be waivedAdditionally, you feel that you were overcharged for service and you would like the matter investigated
When we spoke today, I waived your early termination feeI scheduled your service disconnection for May 31, 2015, and we agreed to address your billing concerns after you movedYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with *** and no elseThank you ***
Dear Mr***: On April 28, 2016, we received your complaint, dated April 27, 2016, filed with the Revdex.comYou maintain that we are charging you an extra $a month because you are not enrolled in one of our autopay optionsYou requested that we provide you the promotional
price without autopayDISH Network offered a 2-Year Price Lock promotion for new customersIt locked in a rate of a customer's core programming and equipment fees for two yearsWe provided a monthly credit of $(previously $before the $price increase) and an additional $credit for Ebill AutopayTo receive the $price for the America’s Top Plus and DVR fee, autopay enrollment is requiredWhen I spoke with you by telephone today, I explained that you are not billed an extra charge of $You are billed the regular rate and you will receive the additional $discount with autopay enrollmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Dear Ms***: On January 22, 2016, we received your correspondence, dated January 20, 2016, filed with the Revdex.comYou stated that when you purchased your DISH Network service you requested that your billing due date be after the 3rd of each monthThe billing due date you were
provided did not meet your request and your attempts to resolve the matter have been unsuccessfulAs a result, you removed your account from automatic payment and you lost your $discountYou requested that your billing date be corrected and your automatic payment credit restoredWhen we spoke today, I agreed to correct your billing due dateI explained that the process would take two billing cycles and I applied a $monthly credit to your account for three monthsOnce the billing date is corrected, we will restore the automatic payment and associated discountYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Complaint: ***
I am rejecting this response because:*** has only attempted to reach me at my home phone number and refuses to phone me at my daytime numberAfter receiving the message on my home answering machine from Scott on 2/10, I returned a call to him on 2/11, apparently just after he ended his work day and had already left me another voicemailIn that message I provided my day time phone number and the hours in which I was available to take calls. The next day I was very surprised to not only have zero calls from him at my daytime number, but to again have a voicemail from him at my home numberSince it was the weekend, I waited until Sunday night 2/to leave *** yet another voicemail with my daytime number and available hours. Scott has made no further attempts to contact me. To be clear, my week day phone number is *** and I work 8am to 5pm CST. There will NEVER be anyone at our home number during the day.Additionally, *** response was a bit off in that my complaint is not that the unbundling was the root of the incorrect chargesThe charges have been wrong since the promotional period endedAt the end of the promotional period, my combined Windstream / Dish bill was only to increase $It increased significantly more than thatSince it is impossible to argue over one bill with two companies, I had the bills unbundled so that I could work through the issue separately with the two companies.I am baffled that Scott is unable to find my account information*** is a rather unusual last name, and I'd bet that if a search was done of the Dish customer database, there would be only one *** that matched up with the home phone number he has been calling.... However, to eliminate any further excuses, the Dish account number is *** *** *** ***Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** * ***
***
Dear Mr***:
On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com
I
unsuccessfully attempted to contact you at ###-###-#### on December 15, and 18, 2015, and I left three messages
You indicate that you were charged for the NBA League Pass for the following two years when you did not enroll in it and you requested a refund
When you sign up for the NBA League Pass, the system will automatically re-enroll you the following year if it is not removedOnce it is removed, you are also required to opt-out of renewing it againFurthermore, enrollment in AutoPay authorizes us to debit your debit/credit card account for the total amount dueBecause you were enrolled in our autopay feature, when the charges were applied to the account, a payment was automatically debitedThe bank information was not removed from your account until after the payment was due
On November 20, 2015, the payment of $was returned to your bank through a dispute that was filedI submitted an additional refund of $for the NBA League Pass fee that appeared on your October 1, 2015, billing statement
I apologize on behalf of DISH Network for the inconvenience
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
###-###-####
*** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
Tell us why here...August 31, 2016 Dear Mr***: On August 26, 2016, we received your complaint, dated August 25, 2016, filed with the Revdex.com. You stated that you were not able to record the UFC PPV event you ordered on August 20, 2016, and you
want to have your early termination fee waived When I spoke with you, I advised you that you can record any PPV eventA review of your account reveals that you were not charged for the event You said that you consider this issue resolved If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:am - 2:pm MDT###-###-####
Initial Business Response /* (1000, 5, 2015/11/11) */
November 9,
*** *** ***
*** ** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 6, 2015, we received your correspondence, dated November 5, 2015, filed
with the Revdex.com
You stated that DISH Network damaged your siding when your service was installedYour request to have the damage repaired was not resolved to your satisfactionYou asked that your early termination fee be waived so you can disconnect your service without penalty
When we spoke today, I agreed to waive your early termination fee, as a courtesyYou accepted this resolution and disconnected your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
June 29, Mr*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On June 29, 2016, we received your complaint, dated June 25, 2016, filed with the Revdex.com You indicated that you were told that if you purchased the equipment, there would be no monthly feeYou also mentioned a $security deposit Since you only have one receiver active on your account, you are not charged any additional receiver fees When I spoke with you by telephone today, I explained that the additional charge of $that appears on your billing statement is for the DVR service feeThis fee is charged when any type of DVR receiver is activeI apologize for the confusionThe $charge that you were billed to purchase the receiver was reversed on June 25, 2016, and a $credit will appear on your next billing statement from FrontierSince you are billed from Frontier, please contact them to process a refund Because we removed the purchase price for the receiver, the status of the receiver (***-***) has been changed from purchased to leased equipment The $security deposit that you refer to is a monthly $fee for the Protection Plan, which is our service warrantyThis was removed from your account on May 5, If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc:
December 11,
Mr*** ***
*** *** *** *** **
Bronx, NY ***
Re: Revdex.com Complaint # ***
8***
Dear Mr***:
On December 10, 2015, we received your complaint, dated December 9, 2015, filed with the RevDex.com
You expressed concern with your monthly chargesYou maintain that when you changed your package in July 2015, you were told that the monthly rate would apply for your term commitmentYou would like your service canceled without a fee and the credit inquiry removed from your credit report
Your service was established on December 21, 2014, with a 24-month commitment through our Flex promotionYour promotion included a discount for the first months of service
Our records show that you contacted us on July 23, 2015, to change your packageAt that time, your package was changed from the Latino Dos package ($59.99) to the Latino Plus package ($44.99)A review of the call found that when the agent told you that your monthly rate would be $plus tax, he did not give a time frame for the rateWe did not find any mention of your term commitment or the new monthly rate
The monthly rate of $plus tax included a $discountThe billing statement that generated on December 6, (for service from December 21, 2015, through January 20, 2016), reflected the regular monthly rate of $plus tax because the $discount is set to expire on December 20,
When I spoke with you by phone on December 10, 2015, I advised you that we are unable to honor your request to waive the term commitmentYou will be charged an early termination fee if you choose to disconnect your service
By providing your personal information to establish service, you authorized DISH Network to do a credit checkTherefore, the credit inquiry cannot be removed
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint:
I am rejecting this response because: The response from DISH was not an apology for their behavior.Please see my previous explanation
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/07/30) */
July 27,
Mr.***
***
Shallowater, TX XXXXX
Re: *** Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***
On July 23, 2015, we received your complaint, dated July 22, 2015, filed
with the ***
You mentioned the following issues:
Billing
Programming
Billing statements
Credit Card AutoPay (***)
Service disconnection
You expressed concern with the charges that were applied to your account after your 24-month commitmentPlease be advised that *** reserves the right to change prices at any timeSince the activation of your service on November 9, 2011, we have experienced several price increases to our programming packagesThis along with the programming changes and short-term account credits applied by our representatives has caused your monthly rate to changePrior to the disconnection, you subscribed to the America's Top package for $a monthBecause you were receiving two monthly account credits for a total of $17.00, your monthly rate was reduced to $plus tax
Although you maintain that unauthorized programming was added to your account, you did not provide additional informationOur records reveal that the programming changes made on your account were done in an attempt to reduce your monthly rate
You said that you did not receive your billing statement and you were billed automatically on your credit card account each monthYour account was enrolled in paperless billing and ***Paperless billing was removed on November 28, 2014, and copies of your past billing statements were mailed to your home*** was removed on April 15,
You stated that you opted to leave your service disconnected after it was interrupted by ***Your service was disconnected on June 4, 2015, for non-payment because the last payment that we received ($on *** 7, 2015) was not for the full balance due ($102.38)
When I spoke with you by phone on July 24, 2015, I advised you that as a courtesy, I removed your final programming charges of $30.14, leaving a zero balanceWe are unable to honor your compensation request
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
***, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***
cc: Denver / Boulder***
***
Denver, CO XXXXX
***
Initial Business Response /* (1000, 5, 2015/10/21) */
October 12,
*** *** ***
*** *** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On October 8, 2015, we received your complaint, dated October 7, 2015,
filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on October 8, and 12, 2015, were unsuccessful; however, I left three messages
You mentioned the following concerns:
Account credits
Early termination fee
Customer service
You maintain that your monthly rate was not reduced to $as you were promisedA review of your account shows that a monthly credit of $was applied to your account on June 25, 2015, for six monthsThis reduced your monthly rate from $plus tax to $plus taxAn additional $monthly credit was applied to your account on July 17, 2015, making your monthly rate $plus tax
You stated that you were told that your term commitment ended in October You disputed the early termination fee of $applied to your accountOn October 3, 2014, your equipment was upgraded through our DISH'n It Up promotionAs a result, you were enrolled in a 24-month commitment through October 2, Enclosed is a copy of your 24-month agreement for your review
Your service was disconnected on October 5, Since you had months left in your term commitment, an early termination fee of $was appliedYou were also charged a $box return feeI made an exception and reversed these fees from your accountThis will leave your account with a balance of $for services rendered
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you have brought this matter to our attention so that we may address it with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
August 26, Dear Mr***: On August 23, 2016, we received your complaint, dated August 22, 2016, filed with the Revdex.com You indicated that your local Fox channel was removed from your lineup due to a dispute between DISH Network and
Tribune BroadcastingYou would like the channel restored or your commitment waived, so you can cancel without penalty I am happy to report that DISH Network has reached an agreement with Tribune Broadcasting and all Tribune channels have been restored We appreciate your patience and we thank you for your loyalty This account was activated under the Digital Home Advantage (DHA) 24-month agreementIt is disclosed wherein that we reserve the right to change programming, packages and pricesYour commitment will not be waived If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/07/21) */
July 16,
Ms*** ***
*** *** *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 13, 2015, we received your correspondence, dated July
10, 2015, filed with the Revdex.com
Our records show that this matter has been previously addressed by letter correspondence, dated July 16, 2015, through the Arkansas Attorney General's OfficeI enclosed a copy of this letter for your review
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
July 16,
Ms*** ***
Investigator
Consumer Protection Division
Office of the Attorney General
State of Arkansas
Center St., Ste
Little Rock, AR XXXXX
Re: Ms*** ***
File NoXX-XXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***
On July 13, 2015, we received your correspondence, dated July 10, 2015, regarding Ms*** ***
Ms*** said she canceled her service as her father moved due to health reasons and indicated that she did not sign an agreementShe disputed the early termination fees for the satellite TV and internet services
I attempted to reach Ms*** at (XXX) XXX-XXXX on July 14, and 16, I left three voice messagesAlthough she returned my call we were unable to speak directly
A review of Ms*** account reveals that she established the Digital Home Advantage and dishNET Internet services with separate 24-monht commitments on March 12, Under these promotions the customer agrees to be bound to the agreements if the residence changesHowever, because we are unable to locate Ms*** signed DHA and dishNET agreements, I reversed the $and $early termination fees from her account
We ask that the leased equipment be returned to DISH NetworkOur records indicate that two rerun boxes with labels were delivered to Ms*** address by UPS on July 14, As a courtesy, I reversed the two $return shipping fees from her account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Ms*** ***
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They reversed all charges including return labelsIf they try to not hold up to this reversal, I will reopenThank you, *** ***
*** *** *** *** *** *** *** ** XXXXX
Initial Business Response /* (1000, 5, 2015/09/28) */
September 22,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 21, 2015, we received your complaint, dated September
18, 2015, filed with the Revdex.com
You said that DISH Network has charged your credit card three different times in errorYou said that the two previous charges have been resolved; however, you were charged a $fee for unreturned equipmentYou stated that you were told this charge would not happen and after it was done, you were denied a refund due to having a balance on your accountYou request a refunded of the $and to be released from your contract
When we spoke, I advised you that I will ensure that you receive a refund of the $I also agreed to provide your DISH Network account with a credit of $You accepted my resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
July 7, Mr*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On June 21, 2016, we received your complaint, dated June 18, 2016, filed with the Revdex.com You requested to have your DISH Network account cancelled without an early termination fee (ETF), stating that you never signed a contract and when the technician was at your home, he never asked you to sign anything I attempted to contact you on June and and July 7, I also left you several voicemails Per your request, I disconnected your DISH Network account and waived the ETFAt this time, the balance on your account is $for service rendered up to the day you contacted us with your concernsAdditionally, I have requested that packing materials be sent to you so you can return the DISH Network leased equipment If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *
*** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT *** ***
Complaint: ***
I am rejecting this response because: Dish Network did absolutely nothing to resolve the issueThe woman I spoke with from Dish was extremely rudeShe told me the other representative I spoke to did not waive the $5/ month fee but said it could be reimbursed after re activating my accountThis is not trueI asked her if she had listened to the recording of my conversation with this representative who said the fee was waived and she told me she hadThis is a lie as wellIt was very clear that fee was waivedShe then terminated my account, stating that is what I requested in my complaint with Revdex.comShe refused to waive the early termination feeSo, after hours on the phone with Dish, every time being made promises that only served to terminate the call, I am in the exact situation I was after my original call where the customer service representative go angry with us over the fact that we had moved and wished to continue service but pause it for a few months to get settled permanently. I would like consumers who consider Dish Network, especially Active duty military and anyone else who moves often to be aware that Dish will not work with you at allDirecTV will go out of their way to accommodate you if you need to move and wish to continue service at your new addressI have moved my DirecTV service many times with no problems, this is why I was shocked when Dish dumped usWe always paid our bills on time and were good customers as far as we could tell.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/12) */
July 27,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the
Revdex.com
You expressed your dissatisfaction with DISH Network's Flex24, a prepaid promotionYou indicated that you paid for programming that you did not receive while your service was interrupted for non-paymentAdditionally, you indicated that the customer service you encountered while attempting to address your concerns did not meet your expectationsYou requested that your account be disconnected without penalty
When we spoke on July 24, 2015, I explained that the Flexpromotion is a prepaid programYou are required to pay the balance owed on the bill due date to prevent service interruptionDISH Network pays our service providers in advance based on your active account subscription; therefore, when your account is interrupted you are still required to pay for the full month of serviceI offered to change your billing due date to prevent further service interruption and, as a courtesy, I provided a one-time credit for the days that you were without serviceYou accepted this resolution
We also discussed your contract commitment and you indicated that the customer service you encountered while addressing this matter did not meet your expectationsI confirmed that a signature was not collected on your contract and, as a result, I waived your early termination feeI have reviewed the calls associated with your account and I was unable to confirm your customer service claims
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 17, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com. My attempts to reach you by phone on January 12, and 17, 2017, have been unsuccessful. There was no option to leave a voice message as your voicemail inbox was full. You expressed concern regarding technical issues, and you asked for assistance Please contact me directly so that I can set up a free service call in order to have your concerns addressed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/08/21) */
August 6,
*** *** ** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the
Revdex.com
You indicated that you paid for service you did not receiveYou want a credit for the time you didn't have service, and to review your past billing
When we spoke I explained that an agent provided you with a $credit on August 3, 2015, the day your service was restoredWe went over your payments and service interruptions since your account was activatedYou said that you will review your documents and call me back if there are any discrepancies
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/06/02) */
May 29,
*** *** ***
*** *** *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 29, 2015, we received your correspondence, dated May 28, 2015,
filed with the Revdex.com
You stated that you are moving to a new residence where DISH Network service is not allowedWhen you contacted us to disconnect the service, you were informed that you would be billed an early termination feeYou requested that your early termination fee be waivedAdditionally, you feel that you were overcharged for service and you would like the matter investigated
When we spoke today, I waived your early termination feeI scheduled your service disconnection for May 31, 2015, and we agreed to address your billing concerns after you movedYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with *** and no elseThank you ***
Dear Mr***: On April 28, 2016, we received your complaint, dated April 27, 2016, filed with the Revdex.comYou maintain that we are charging you an extra $a month because you are not enrolled in one of our autopay optionsYou requested that we provide you the promotional
price without autopayDISH Network offered a 2-Year Price Lock promotion for new customersIt locked in a rate of a customer's core programming and equipment fees for two yearsWe provided a monthly credit of $(previously $before the $price increase) and an additional $credit for Ebill AutopayTo receive the $price for the America’s Top Plus and DVR fee, autopay enrollment is requiredWhen I spoke with you by telephone today, I explained that you are not billed an extra charge of $You are billed the regular rate and you will receive the additional $discount with autopay enrollmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Dear Ms***: On January 22, 2016, we received your correspondence, dated January 20, 2016, filed with the Revdex.comYou stated that when you purchased your DISH Network service you requested that your billing due date be after the 3rd of each monthThe billing due date you were
provided did not meet your request and your attempts to resolve the matter have been unsuccessfulAs a result, you removed your account from automatic payment and you lost your $discountYou requested that your billing date be corrected and your automatic payment credit restoredWhen we spoke today, I agreed to correct your billing due dateI explained that the process would take two billing cycles and I applied a $monthly credit to your account for three monthsOnce the billing date is corrected, we will restore the automatic payment and associated discountYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Complaint: ***
I am rejecting this response because:*** has only attempted to reach me at my home phone number and refuses to phone me at my daytime numberAfter receiving the message on my home answering machine from Scott on 2/10, I returned a call to him on 2/11, apparently just after he ended his work day and had already left me another voicemailIn that message I provided my day time phone number and the hours in which I was available to take calls. The next day I was very surprised to not only have zero calls from him at my daytime number, but to again have a voicemail from him at my home numberSince it was the weekend, I waited until Sunday night 2/to leave *** yet another voicemail with my daytime number and available hours. Scott has made no further attempts to contact me. To be clear, my week day phone number is *** and I work 8am to 5pm CST. There will NEVER be anyone at our home number during the day.Additionally, *** response was a bit off in that my complaint is not that the unbundling was the root of the incorrect chargesThe charges have been wrong since the promotional period endedAt the end of the promotional period, my combined Windstream / Dish bill was only to increase $It increased significantly more than thatSince it is impossible to argue over one bill with two companies, I had the bills unbundled so that I could work through the issue separately with the two companies.I am baffled that Scott is unable to find my account information*** is a rather unusual last name, and I'd bet that if a search was done of the Dish customer database, there would be only one *** that matched up with the home phone number he has been calling.... However, to eliminate any further excuses, the Dish account number is *** *** *** ***Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** * ***
***
Dear Mr***:
On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com
I
unsuccessfully attempted to contact you at ###-###-#### on December 15, and 18, 2015, and I left three messages
You indicate that you were charged for the NBA League Pass for the following two years when you did not enroll in it and you requested a refund
When you sign up for the NBA League Pass, the system will automatically re-enroll you the following year if it is not removedOnce it is removed, you are also required to opt-out of renewing it againFurthermore, enrollment in AutoPay authorizes us to debit your debit/credit card account for the total amount dueBecause you were enrolled in our autopay feature, when the charges were applied to the account, a payment was automatically debitedThe bank information was not removed from your account until after the payment was due
On November 20, 2015, the payment of $was returned to your bank through a dispute that was filedI submitted an additional refund of $for the NBA League Pass fee that appeared on your October 1, 2015, billing statement
I apologize on behalf of DISH Network for the inconvenience
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
###-###-####
*** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***