Complaint: ***
I am rejecting this response because:*** *** paid on October again on October she paid and they withdrew on October which the bank rejected and then *** paid to get it turned back on there are payments that were made to Dish that cleared her bank
Sincerely,
*** ***
January 27, Ms*** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 22, 2016, we received your complaint, dated January 20, 2016, filed with the Revdex.com You indicated you were offered a specific price for months and that your bill has increasedWhen you contacted us to reinstate that price, it will not be honored When I spoke with you by telephone today, I informed you that I removed the remaining account balance of $and I applied a $credit for two months You have received of the $monthly credits that you were offered on March 4, Your bill will be $before tax for one more month Your current monthly charges are $plus taxSince I provided you with two $credits, your monthly charges will be reduced by only the $for your March 17, 2016, billing statementsAfter that, you will be billed at the regular monthly rate I apologize for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 4, 2015/05/08) */
May 6,
Ms*** ***
*** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the RevDex.com
You said that your wall mount fell and caused damageYou also expressed concern about the level of customer service that you received
When we spoke, I advised you to continue working with our Corporate Field Resolutions (CFR) TeamAs they are a specialized team, they are wholly responsible for damage claim resolutionI forwarded your Revdex.com complaint to CFR for their records
We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/06/02) */
May 29,
*** *** ***
*** *** *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 29, 2015, we received your correspondence, dated May 28, 2015,
filed with the Revdex.com
You stated that you are moving to a new residence where DISH Network service is not allowedWhen you contacted us to disconnect the service, you were informed that you would be billed an early termination feeYou requested that your early termination fee be waivedAdditionally, you feel that you were overcharged for service and you would like the matter investigated
When we spoke today, I waived your early termination feeI scheduled your service disconnection for May 31, 2015, and we agreed to address your billing concerns after you movedYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with *** and no elseThank you ***
Dear Mr***: On April 28, 2016, we received your complaint, dated April 27, 2016, filed with the Revdex.comYou maintain that we are charging you an extra $a month because you are not enrolled in one of our autopay optionsYou requested that we provide you the promotional
price without autopayDISH Network offered a 2-Year Price Lock promotion for new customersIt locked in a rate of a customer's core programming and equipment fees for two yearsWe provided a monthly credit of $(previously $before the $price increase) and an additional $credit for Ebill AutopayTo receive the $price for the America’s Top Plus and DVR fee, autopay enrollment is requiredWhen I spoke with you by telephone today, I explained that you are not billed an extra charge of $You are billed the regular rate and you will receive the additional $discount with autopay enrollmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: ***
I am rejecting this response because:*** has only attempted to reach me at my home phone number and refuses to phone me at my daytime numberAfter receiving the message on my home answering machine from Scott on 2/10, I returned a call to him on 2/11, apparently just after he ended his work day and had already left me another voicemailIn that message I provided my day time phone number and the hours in which I was available to take calls. The next day I was very surprised to not only have zero calls from him at my daytime number, but to again have a voicemail from him at my home numberSince it was the weekend, I waited until Sunday night 2/to leave *** yet another voicemail with my daytime number and available hours. Scott has made no further attempts to contact me. To be clear, my week day phone number is *** and I work 8am to 5pm CST. There will NEVER be anyone at our home number during the day.Additionally, *** response was a bit off in that my complaint is not that the unbundling was the root of the incorrect chargesThe charges have been wrong since the promotional period endedAt the end of the promotional period, my combined Windstream / Dish bill was only to increase $It increased significantly more than thatSince it is impossible to argue over one bill with two companies, I had the bills unbundled so that I could work through the issue separately with the two companies.I am baffled that Scott is unable to find my account information*** is a rather unusual last name, and I'd bet that if a search was done of the Dish customer database, there would be only one *** that matched up with the home phone number he has been calling.... However, to eliminate any further excuses, the Dish account number is *** *** *** ***Sincerely,
*** ***
Dear Ms***: On January 22, 2016, we received your correspondence, dated January 20, 2016, filed with the Revdex.comYou stated that when you purchased your DISH Network service you requested that your billing due date be after the 3rd of each monthThe billing due date you were
provided did not meet your request and your attempts to resolve the matter have been unsuccessfulAs a result, you removed your account from automatic payment and you lost your $discountYou requested that your billing date be corrected and your automatic payment credit restoredWhen we spoke today, I agreed to correct your billing due dateI explained that the process would take two billing cycles and I applied a $monthly credit to your account for three monthsOnce the billing date is corrected, we will restore the automatic payment and associated discountYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
January 17, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com. My attempts to reach you by phone on January 12, and 17, 2017, have been unsuccessful. There was no option to leave a voice message as your voicemail inbox was full. You expressed concern regarding technical issues, and you asked for assistance Please contact me directly so that I can set up a free service call in order to have your concerns addressed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/08/12) */
July 27,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the
Revdex.com
You expressed your dissatisfaction with DISH Network's Flex24, a prepaid promotionYou indicated that you paid for programming that you did not receive while your service was interrupted for non-paymentAdditionally, you indicated that the customer service you encountered while attempting to address your concerns did not meet your expectationsYou requested that your account be disconnected without penalty
When we spoke on July 24, 2015, I explained that the Flexpromotion is a prepaid programYou are required to pay the balance owed on the bill due date to prevent service interruptionDISH Network pays our service providers in advance based on your active account subscription; therefore, when your account is interrupted you are still required to pay for the full month of serviceI offered to change your billing due date to prevent further service interruption and, as a courtesy, I provided a one-time credit for the days that you were without serviceYou accepted this resolution
We also discussed your contract commitment and you indicated that the customer service you encountered while addressing this matter did not meet your expectationsI confirmed that a signature was not collected on your contract and, as a result, I waived your early termination feeI have reviewed the calls associated with your account and I was unable to confirm your customer service claims
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because:I returned your calls and we played phone tagI left you a message with my email address to expedite the processI DID NOT select a restart optionI received a bill for approximately $I paid via your MyDish appWhen I spoke with the rep they told me using the app likely restarted the account.yes the rep also asked me why I was never informed of a credit.you offered to waive the fee which I accepted but please present the facts of what happened accurately
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/04) */
November 3,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your complaint, dated November 2,
2015, filed with the Revdex.com
You maintain that our DISH Anywhere application has not worked properly since October You would like to be released from your term commitment and you requested reimbursement for the time you spent
Your service was activated on August 18, 2015, with a 24-month commitment
While we regret the issues that you are experiencing with the DISH Anywhere application, our records do not show that there is a known technical issue
When I spoke with you by phone today, I advised you that I made an exception and waived your term commitmentYou will not be charged an early termination fee if you choose to disconnect your serviceWe are unable to honor your reimbursement request
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
November 2, Dear Ms***: On October 25, 2016, we received your complaint, dated October 20, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at ###-###-#### on October and 31, 2016, and on November 2,
I left three messages You indicate that you returned your equipment, but you continue to receive calls requesting a paymentYou also received an email indicating that your credit card account would automatically be debited for unreturned equipment fees if the leased equipment was not returnedYou requested that we remove all charges on your account As the equipment was not received in the allotted amount of time, unreturned equipment fees were applied to your accountOnce we received the leased equipment on October 12, 2016, the unreturned equipment fees were removed from your account As a courtesy, we provided you with reminder calls to return the equipment; however, the remaining balance of $is for service rendered, and it remains valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: ***
I am rejecting this response because: Dish Network did absolutely nothing to resolve the issueThe woman I spoke with from Dish was extremely rudeShe told me the other representative I spoke to did not waive the $5/ month fee but said it could be reimbursed after re activating my accountThis is not trueI asked her if she had listened to the recording of my conversation with this representative who said the fee was waived and she told me she hadThis is a lie as wellIt was very clear that fee was waivedShe then terminated my account, stating that is what I requested in my complaint with Revdex.comShe refused to waive the early termination feeSo, after hours on the phone with Dish, every time being made promises that only served to terminate the call, I am in the exact situation I was after my original call where the customer service representative go angry with us over the fact that we had moved and wished to continue service but pause it for a few months to get settled permanently. I would like consumers who consider Dish Network, especially Active duty military and anyone else who moves often to be aware that Dish will not work with you at allDirecTV will go out of their way to accommodate you if you need to move and wish to continue service at your new addressI have moved my DirecTV service many times with no problems, this is why I was shocked when Dish dumped usWe always paid our bills on time and were good customers as far as we could tell.
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/05/11) */
May 1,
Ms*** ***
*** *** *** Rd
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 28, 2015, we received your complaint, dated April 27, 2015, filed with the
Revdex.com
You said that you have been charged an early termination fee for an upgrade, and you indicated that you were required to upgrade your equipment
When we spoke I advised you that I was unable to locate a record of the call in which the upgrade was orderedTherefore, I have waived the early termination fee on your account, resulting in a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2016/01/05) */
December 30,
Mr*** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 29, 2015, we received your complaint, dated December 28, 2015, filed with
the Revdex.com
You said that you are receiving bills with chargesYou also indicated that you were told the charges were not valid and you requested that we stop sending you bills
A review of your account reveals that you were sent a bill for your return shipping feesI reviewed the call recording from October 19, 2015, during which you said that you received a bill for the shipping fees and wanted to pay it using your online account, but you were unable to access itOur agent advised you that because your account was disconnected you wouldn't be able to access your online accountHe advised you that a credit was transferred from Windstream which covered the feesHowever, the next day Windstream removed the credit, which resulted in another bill being sentWe have since removed the return shipping fees and your account now has a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was sent yet another mailing from a bill collection agency hired by DISH yesterday on January I phoned the agency and they said to disregard the charge (once again) that DISH had updated them and the charges are no longer are owed
Complaint Response Date bumped because: Data Base Migration
Initial Business Response /* (1000, 10, 2015/05/15) */
May 5,
Ms*** ***
*** *** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On May 5, 2015, we received your correspondence, dated May 4, 2015, filed
with the Revdex.com
You expressed the following concerns:
Custom installation cost
Damaged television
Customer service
Please note that our installation fees start at $If the customer subscribes to the Protection Plan at $per month, the installation cost is discounted to $However, the plan does not cover custom work such as a TV wall mountI regret any confusion
When we spoke today, you advised me that the TV wall mount was completedI informed you that as of today, no installation fees have been applied to your account and we have no record that a payment was collected for an installationYou said you will verify this with your bank and you will contact me directly if a payment was collected
During our conversation you also said that your television manufacturer fixed your TV
We strive to provide excellent service and apologize for any inconvenience you may have experiencedYour concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am fine with this, no charge at the moment, but this could have been avoided from the customer svc rep lying to unqualified technicians unaware how to set smart tvs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount I asked for was not givingI was called at an Inconvienant time in which I could not talk to the man who called and I was given no contact informationI called back dish after work and no one seemed to know who I spoke withWhen I asked for a copy of the breakdown in charges and how dish felt that days of service was worth $out of $60, no one could answer that eitherI would like to see how dish feels I am only owed $for days of service when I paid $for daysI was told I could log into my account to see the charges, but that since I had closed my account, I could no longer log inI was then told that I would have to wait for the credit to come through and then call back so that I could try to get a summary thenThis is too much huddle and quietly honestly, indicative of a scamI am still owed $and a breakdown of charges
Final Consumer Response /* (2000, 4, 2015/11/02) */
From: *** ***
Sent: Tuesday, October 27, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-X-XXX)
Dish called and the issue has been resolved
Thank you,
Complaint: ***
I am rejecting this response because:*** *** paid on October again on October she paid and they withdrew on October which the bank rejected and then *** paid to get it turned back on there are payments that were made to Dish that cleared her bank
Sincerely,
*** ***
January 27, Ms*** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 22, 2016, we received your complaint, dated January 20, 2016, filed with the Revdex.com You indicated you were offered a specific price for months and that your bill has increasedWhen you contacted us to reinstate that price, it will not be honored When I spoke with you by telephone today, I informed you that I removed the remaining account balance of $and I applied a $credit for two months You have received of the $monthly credits that you were offered on March 4, Your bill will be $before tax for one more month Your current monthly charges are $plus taxSince I provided you with two $credits, your monthly charges will be reduced by only the $for your March 17, 2016, billing statementsAfter that, you will be billed at the regular monthly rate I apologize for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 4, 2015/05/08) */
May 6,
Ms*** ***
*** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the RevDex.com
You said that your wall mount fell and caused damageYou also expressed concern about the level of customer service that you received
When we spoke, I advised you to continue working with our Corporate Field Resolutions (CFR) TeamAs they are a specialized team, they are wholly responsible for damage claim resolutionI forwarded your Revdex.com complaint to CFR for their records
We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/06/02) */
May 29,
*** *** ***
*** *** *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 29, 2015, we received your correspondence, dated May 28, 2015,
filed with the Revdex.com
You stated that you are moving to a new residence where DISH Network service is not allowedWhen you contacted us to disconnect the service, you were informed that you would be billed an early termination feeYou requested that your early termination fee be waivedAdditionally, you feel that you were overcharged for service and you would like the matter investigated
When we spoke today, I waived your early termination feeI scheduled your service disconnection for May 31, 2015, and we agreed to address your billing concerns after you movedYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with *** and no elseThank you ***
Dear Mr***: On April 28, 2016, we received your complaint, dated April 27, 2016, filed with the Revdex.comYou maintain that we are charging you an extra $a month because you are not enrolled in one of our autopay optionsYou requested that we provide you the promotional
price without autopayDISH Network offered a 2-Year Price Lock promotion for new customersIt locked in a rate of a customer's core programming and equipment fees for two yearsWe provided a monthly credit of $(previously $before the $price increase) and an additional $credit for Ebill AutopayTo receive the $price for the America’s Top Plus and DVR fee, autopay enrollment is requiredWhen I spoke with you by telephone today, I explained that you are not billed an extra charge of $You are billed the regular rate and you will receive the additional $discount with autopay enrollmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: ***
I am rejecting this response because:*** has only attempted to reach me at my home phone number and refuses to phone me at my daytime numberAfter receiving the message on my home answering machine from Scott on 2/10, I returned a call to him on 2/11, apparently just after he ended his work day and had already left me another voicemailIn that message I provided my day time phone number and the hours in which I was available to take calls. The next day I was very surprised to not only have zero calls from him at my daytime number, but to again have a voicemail from him at my home numberSince it was the weekend, I waited until Sunday night 2/to leave *** yet another voicemail with my daytime number and available hours. Scott has made no further attempts to contact me. To be clear, my week day phone number is *** and I work 8am to 5pm CST. There will NEVER be anyone at our home number during the day.Additionally, *** response was a bit off in that my complaint is not that the unbundling was the root of the incorrect chargesThe charges have been wrong since the promotional period endedAt the end of the promotional period, my combined Windstream / Dish bill was only to increase $It increased significantly more than thatSince it is impossible to argue over one bill with two companies, I had the bills unbundled so that I could work through the issue separately with the two companies.I am baffled that Scott is unable to find my account information*** is a rather unusual last name, and I'd bet that if a search was done of the Dish customer database, there would be only one *** that matched up with the home phone number he has been calling.... However, to eliminate any further excuses, the Dish account number is *** *** *** ***Sincerely,
*** ***
Dear Ms***: On January 22, 2016, we received your correspondence, dated January 20, 2016, filed with the Revdex.comYou stated that when you purchased your DISH Network service you requested that your billing due date be after the 3rd of each monthThe billing due date you were
provided did not meet your request and your attempts to resolve the matter have been unsuccessfulAs a result, you removed your account from automatic payment and you lost your $discountYou requested that your billing date be corrected and your automatic payment credit restoredWhen we spoke today, I agreed to correct your billing due dateI explained that the process would take two billing cycles and I applied a $monthly credit to your account for three monthsOnce the billing date is corrected, we will restore the automatic payment and associated discountYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
January 17, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com. My attempts to reach you by phone on January 12, and 17, 2017, have been unsuccessful. There was no option to leave a voice message as your voicemail inbox was full. You expressed concern regarding technical issues, and you asked for assistance Please contact me directly so that I can set up a free service call in order to have your concerns addressed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/08/12) */
July 27,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the
Revdex.com
You expressed your dissatisfaction with DISH Network's Flex24, a prepaid promotionYou indicated that you paid for programming that you did not receive while your service was interrupted for non-paymentAdditionally, you indicated that the customer service you encountered while attempting to address your concerns did not meet your expectationsYou requested that your account be disconnected without penalty
When we spoke on July 24, 2015, I explained that the Flexpromotion is a prepaid programYou are required to pay the balance owed on the bill due date to prevent service interruptionDISH Network pays our service providers in advance based on your active account subscription; therefore, when your account is interrupted you are still required to pay for the full month of serviceI offered to change your billing due date to prevent further service interruption and, as a courtesy, I provided a one-time credit for the days that you were without serviceYou accepted this resolution
We also discussed your contract commitment and you indicated that the customer service you encountered while addressing this matter did not meet your expectationsI confirmed that a signature was not collected on your contract and, as a result, I waived your early termination feeI have reviewed the calls associated with your account and I was unable to confirm your customer service claims
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because:I returned your calls and we played phone tagI left you a message with my email address to expedite the processI DID NOT select a restart optionI received a bill for approximately $I paid via your MyDish appWhen I spoke with the rep they told me using the app likely restarted the account.yes the rep also asked me why I was never informed of a credit.you offered to waive the fee which I accepted but please present the facts of what happened accurately
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/04) */
November 3,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your complaint, dated November 2,
2015, filed with the Revdex.com
You maintain that our DISH Anywhere application has not worked properly since October You would like to be released from your term commitment and you requested reimbursement for the time you spent
Your service was activated on August 18, 2015, with a 24-month commitment
While we regret the issues that you are experiencing with the DISH Anywhere application, our records do not show that there is a known technical issue
When I spoke with you by phone today, I advised you that I made an exception and waived your term commitmentYou will not be charged an early termination fee if you choose to disconnect your serviceWe are unable to honor your reimbursement request
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
November 2, Dear Ms***: On October 25, 2016, we received your complaint, dated October 20, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at ###-###-#### on October and 31, 2016, and on November 2,
I left three messages You indicate that you returned your equipment, but you continue to receive calls requesting a paymentYou also received an email indicating that your credit card account would automatically be debited for unreturned equipment fees if the leased equipment was not returnedYou requested that we remove all charges on your account As the equipment was not received in the allotted amount of time, unreturned equipment fees were applied to your accountOnce we received the leased equipment on October 12, 2016, the unreturned equipment fees were removed from your account As a courtesy, we provided you with reminder calls to return the equipment; however, the remaining balance of $is for service rendered, and it remains valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: ***
I am rejecting this response because: Dish Network did absolutely nothing to resolve the issueThe woman I spoke with from Dish was extremely rudeShe told me the other representative I spoke to did not waive the $5/ month fee but said it could be reimbursed after re activating my accountThis is not trueI asked her if she had listened to the recording of my conversation with this representative who said the fee was waived and she told me she hadThis is a lie as wellIt was very clear that fee was waivedShe then terminated my account, stating that is what I requested in my complaint with Revdex.comShe refused to waive the early termination feeSo, after hours on the phone with Dish, every time being made promises that only served to terminate the call, I am in the exact situation I was after my original call where the customer service representative go angry with us over the fact that we had moved and wished to continue service but pause it for a few months to get settled permanently. I would like consumers who consider Dish Network, especially Active duty military and anyone else who moves often to be aware that Dish will not work with you at allDirecTV will go out of their way to accommodate you if you need to move and wish to continue service at your new addressI have moved my DirecTV service many times with no problems, this is why I was shocked when Dish dumped usWe always paid our bills on time and were good customers as far as we could tell.
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/05/11) */
May 1,
Ms*** ***
*** *** *** Rd
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 28, 2015, we received your complaint, dated April 27, 2015, filed with the
Revdex.com
You said that you have been charged an early termination fee for an upgrade, and you indicated that you were required to upgrade your equipment
When we spoke I advised you that I was unable to locate a record of the call in which the upgrade was orderedTherefore, I have waived the early termination fee on your account, resulting in a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2016/01/05) */
December 30,
Mr*** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 29, 2015, we received your complaint, dated December 28, 2015, filed with
the Revdex.com
You said that you are receiving bills with chargesYou also indicated that you were told the charges were not valid and you requested that we stop sending you bills
A review of your account reveals that you were sent a bill for your return shipping feesI reviewed the call recording from October 19, 2015, during which you said that you received a bill for the shipping fees and wanted to pay it using your online account, but you were unable to access itOur agent advised you that because your account was disconnected you wouldn't be able to access your online accountHe advised you that a credit was transferred from Windstream which covered the feesHowever, the next day Windstream removed the credit, which resulted in another bill being sentWe have since removed the return shipping fees and your account now has a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was sent yet another mailing from a bill collection agency hired by DISH yesterday on January I phoned the agency and they said to disregard the charge (once again) that DISH had updated them and the charges are no longer are owed
Complaint Response Date bumped because: Data Base Migration
Initial Business Response /* (1000, 10, 2015/05/15) */
May 5,
Ms*** ***
*** *** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On May 5, 2015, we received your correspondence, dated May 4, 2015, filed
with the Revdex.com
You expressed the following concerns:
Custom installation cost
Damaged television
Customer service
Please note that our installation fees start at $If the customer subscribes to the Protection Plan at $per month, the installation cost is discounted to $However, the plan does not cover custom work such as a TV wall mountI regret any confusion
When we spoke today, you advised me that the TV wall mount was completedI informed you that as of today, no installation fees have been applied to your account and we have no record that a payment was collected for an installationYou said you will verify this with your bank and you will contact me directly if a payment was collected
During our conversation you also said that your television manufacturer fixed your TV
We strive to provide excellent service and apologize for any inconvenience you may have experiencedYour concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am fine with this, no charge at the moment, but this could have been avoided from the customer svc rep lying to unqualified technicians unaware how to set smart tvs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount I asked for was not givingI was called at an Inconvienant time in which I could not talk to the man who called and I was given no contact informationI called back dish after work and no one seemed to know who I spoke withWhen I asked for a copy of the breakdown in charges and how dish felt that days of service was worth $out of $60, no one could answer that eitherI would like to see how dish feels I am only owed $for days of service when I paid $for daysI was told I could log into my account to see the charges, but that since I had closed my account, I could no longer log inI was then told that I would have to wait for the credit to come through and then call back so that I could try to get a summary thenThis is too much huddle and quietly honestly, indicative of a scamI am still owed $and a breakdown of charges
Final Consumer Response /* (2000, 4, 2015/11/02) */
From: *** ***
Sent: Tuesday, October 27, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-X-XXX)
Dish called and the issue has been resolved
Thank you,