Initial Business Response /* (1000, 5, 2015/11/03) */
October 21,
Ms*** ***
*** *** *** **
Johnston, IA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 20, 2015, we received your complaint, dated October 19,
2015, filed with the Revdex.com
You maintain that you have received incorrect billing statements and you were informed that you had a zero balanceYou then received a bill for $and when you called to find out why, you were told that you owed $insteadYou disputed this amount because you had been told you had owed nothing the month beforeYou said that you paid $to avoid having an outstanding balance your creditYou requested that your bill be corrected and the difference refunded to your credit card account
A review of your account reveals that you were charged a $early termination fee when you cancelled the internet service in August 2015; however, you were not charged for television service due to a system errorThe following month you were charge for the previous month's television service as well as the current month's serviceYour account was unbundled at that time and the balance was transferred to a new account number
When I spoke to you today, we went over the billing in detail and you agreed with my explanationI offered to waive the early termination fee and apply an additional credit of $in the interest of customer serviceYou accepted my offerI submitted a refund for $to your credit card accountPlease allow three to five business days for processing
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agentsWe strive to provide excellent service and we regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I talked to *** and we discussed my concerns and frustrationsIn our converation, he took the time to explain what happened with my bill which I appreciated since I spent a lot of time tryng to figure that out with customer serviceHe also discussed some improvements they are making with their bundled service which I was glad to hearAlthough I have gone to another internet provider I was happy to hear that they have improved their service for others
I am happy with the outcome of what we discussed*** was very helpful and I left the conversation feeling better about Dish Network
I want thank Revdex.com for your help and *** for taking the time to research my compliant and following through with great customer service
December 9, *** *** ** ***
*** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 7, 2016, we received your complaint, dated December 5, 2016, filed with the Revdex.com You indicated that you have experienced issues with your recording capability and it has not been correctedYou mention that your monthly bill is $per month and you cannot receive the service Please note that the recording function is a feature of our systemSince you receive programming, you are receiving the service we provide Our records reveal that a technician visit was scheduled for December 6, When I spoke with you by telephone today, you confirmed that the issue was resolved I reversed the charges of $for the screen cleaner and I provided you with a $credit for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/11/18) */
November 16,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 12, 2015, we received your complaint, dated
November 11, 2015, filed with the Revdex.comMy attempts to reach you by phone on November 12, and 16, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you have been charged for equipment that you returned to DISH NetworkYou requested that the charges be reversed
A review of your DISH Network account reveals that the unreturned equipment charges were reversed as of November 6,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will file another complaint of the charges comes back onto my accountI work nights and did receive a call and a voice mail - but by the time I am up, the office is closedMy only day off until January is SundayI should have stipulated email is the best way to contact me as there are no such time constraints
July 5, Ms*** *** *** ** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You expressed concern that you have not received the $gift card you were promised and you said because of this, we did not fulfill our agreement A review of this account reveals that the gift card was mailed on February 19, However, since you did not receive it, we asked you to verify your mailing addressWhen I spoke with you by telephone today, you confirmed your mailing addressThe gift card has been reissued and resent Please note that the $gift card offer is not included in the 24-month agreement--it is a separate promotion If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Dear Ms***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou said that you want your DISH Network account closed due to all the technical issues you experiencedWhen we spoke by phone, I informed you that our records
reflect that you only contacted us one time regarding technical issues (on June 1, 2014)The technician we sent to your home advised you that a tree was interfering with your signal, and he recommended that he move the satellite dish to your roofYou declined this resolution so our technician trimmed some branches to restore your signal, and you advised him that you would have your landlord trim the branches some moreThis was the only contact we had from you regarding technical issuesBecause I have been unable to verify that you have had technical issues, I advised you that we consider the early termination fee to be an accurate charge if you close your accountPer your request, I closed your account and I provided you with the equipment return disclosures and your ending balanceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 7, 2015/06/26) */
June 24,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 23, 2015, we received your complaint, dated June 22, 2015, filed with the
Revdex.com
You maintain that your roof was damaged by the installation of our satellite dishYou requested the satellite dish be removed and your roof be repaired
As you requested, the satellite dish was removed from your roof on June 22,
Our records reveal that a damage claim was opened on June 21, 2015, and is still being investigatedYou may contact your Claim Manager, MsMolly Axtell, at X-XXX-XXX-XXXX, extXXXXX, to follon your claim
When I spoke with you by phone on June 23, 2015, I advised you that I waived the 24-month commitment on your accountAs you requested, I scheduled your service to be disconnected on July 14, I also waived the service charges of $6.65, leaving your account with a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it is true that *** *** Dispute Resolution Specialist with Dish was extremely helpful in crediting the early cancellation fee
of $as well as the $I had requested that Dish should reimburse me the $which I paid to my roofer to repair the damages caused by the incorrect installation of the Dish satellite on 4/11/Further, while *** was extremely helpful, unfortunately the resolution manager assigned to my case, *** *** was extremely unhelpful to the point of coming out and saying to me that it seemed very unlikely that the dish satellite caused my roof leaksThis is totally untrue as evidenced by my roofer's comments that the dish technician left a screw hold open in my roof, causing rainwater to leak into it (from 4/11/15)I would still like Dish to reimburse me for the roof repair ($150)
I have sent two emails to *** *** from my roofer explaining the problem he found when he repaired the roofUnfortunately I do not know how to attach those two emails to this communication for you to read what my roofer said, but perhaps Dish could forward them to you?
Or, if you could give me an email forwarding address for this Revdex.com I could forward them to you myself
Thank you for your help
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 11, 2015/07/10) */
July 6,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 3, 2015, we received your complaint, dated July 2, 2015, filed with the Revdex.com
You requested that DISH Network reimburse the $that you paid to repair your roofYou also expressed dissatisfaction with the customer service that you received while attempting to resolve your claim
Our records show that your damage claim was accepted and DISH Network will reimburse you $for the repairsYour signed settlement letter has been received and we will process your settlement check within seven to ten business daysPlease contact Ms*** *** and confirm your mailing address
We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 13, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 15, 2015/06/11) */
June 10,
Mr.***
***
Fenton, MO XXXXX
Re: *** Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 1, 2015, we received your complaint, dated *** 29, 2015, filed with
the *** My attempts to reach you by phone on June 5, and 10, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that when you placed your service order you were told that the rate for your second year would be $a month, but now you are being told that your rate will be $a monthAlso, you stated that you are moving to a location that will not allow *** to be installed and expressed concern regarding being charged an early termination fee
A review of your account reveals that you placed your order for*** service through ***(XXX-XXX-XXXX), a sales partner of oursWe requested that *** provide us with the recording of your sales callAfter we reviewed the recording, we found that the agent provided you with accurate informationThey advised you that the rate would be $after your first yearThis was accurate information at the time; however, we did experience a $price increase in February We notified all of our customers and adjusted your bill to offset the increase for your first year of service
Your*** contractual agreement states that you are still bound by the agreement if you change residenceI have enclosed a copy for your records
Your request to have your early termination fee waived is denied
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
***, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***
Enclosure
cc: Denver / Boulder ***
***
Denver, CO XXXXX
***
Initial Consumer Rebuttal /* (3000, 17, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received this letter and instead got a call from them wanting to talk about it*** service is not widely accepted and I cannot receive their service where I liveI should not be held responsible as a customer if they are not able to provide the service in my complex and comply to the complex's regulationsAlso, this week I was double billed for my cancellation fee which made a financial nightmare to deal withLuckily I did not max out my credit card and was not charged overdraft charges but that was a glaring error with *** and could have resulted in a headache*** was unprofessional and not easy to work withThe only option they gave me was to re-sell my contract to someone and acquire another customer for them who they would then rope in to a two year contractI feel like *** shouldn't tell you there service is widely accepted and that it shouldn't be a problem with your apartment complex to get the service there if it really isn't and is banned at major apartment complexesIf their service isn't alowed where you move then you should be able to get out of your contract without a cancellation fee
Final Business Response /* (4000, 19, 2015/06/29) */
June 25,
Mr.***
***
Fenton, MO
Re: *** Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your rebuttal, dated June 15, 2015, filed with the ***
You expressed concern regarding being charged an early termination fee because you are unable to move your service to your new home due to landlord restrictions
When you agreed to have our service installed, you did so at a location where you were able to receive our serviceIn addition, your contract states that the commitment is binding even if you change residencesAs such, we cannot waive your early termination fee for this reason
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
***, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***
cc: Denver / Boulder ***
***
Denver, CO
***
February 16, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On February 15, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com You expressed concern with the following: Technical issuesBilling due dateAutoPay When we spoke I confirmed that we will be disconnecting your internet service without penalty due to the issues you have been experiencingI also set up an appointment to have your television service issue fixed I explained that, once your internet service is canceled, you can change the due date on your accountKeep in mind that it can take up to two billing cycles to go into effect After reviewing your sales call recording, it was confirmed that you agreed to AutoPay with paperless billingIf AutoPay and paperless billing is removed, you may lose a portion of your current discountHowever, at your request I removed AutoPay from your accountI also confirmed that we will be mailing you your billing statements as you requested and I reminded you that you can print the statements off from our website If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT*** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
January 17, Mr*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 29, 2017, we received your complaint, dated December 28, 2017, filed with the Revdex.com You expressed concern that when you established your account, you were offered a $gift cardHowever, you did not receive it; therefore, you requested to be released from your 24-month commitment You contacted *** *** ***, an independent retailer, to establish your service and you took advantage of the Digital Home Advantage (DHA) 24-month agreement (copy enclosed) When I spoke with you by telephone today, I advised you that the offer for the $gift card is not a DISH Network offer and it is not included in the 24-month agreementThe commitment remains valid Please contact *** *** directly regarding the gift card offer Although we cannot honor the offer of a different company, I agreed to apply a $credit to your accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ** ***
*** *** *** * ***
*** Dear Mr***: On January 13, 2016, we received your complaint, dated January 8, 2016, filed with the Revdex.comYou indicated that you were not aware there was a balance due on your DISH Network accountA review of this account reveals that it was activated on December 5, 2015, and was disconnected on December 16, A billing statement generated on December 5, 2015, for service from that date to January 4, 2016, in the amount of $We sent an email to you at j***[email protected] notifying you that your bill was available to viewI enclosed a copyWhen the service was disconnected, all service charges from December 16, 2015, going forward were reversedHowever, you were charged a $equipment return fee, leaving a remaining balance of $Since you were enrolled in Credit Card AutoPay and on the due date (December 20, 2015) you had a balance due, your credit card account was automatically debitedA new bill did not generateIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### ***
*** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
*** ** *** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
November 2,
Mr*** ***
*** *** *** Ct
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 28, 2015, we received your complaint, dated October 27, 2015, filed
with the Revdex.com
You expressed dissatisfaction with your TV and internet service and the level of customer service you receivedYou requested a monthly adjustment to your bill
I attempted to reach you at (XXX) XXX-XXXX on October and 30, 2015, and November 2, I left messages on my first two calls, but your voicemail was full for my last call
Our records indicate that you are receiving the adjustment to which you referThe first courtesy credit was applied to your account on October 8,
We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Final Consumer Response /* (2000, 4, 2015/11/02) */
From: *** ***
Sent: Tuesday, October 27, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-X-XXX)
Dish called and the issue has been resolved
Thank you,
Tell us why here...July 28, 2016 Mr*** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com. You disputed the early termination fee associated with your DISH Network account. You also said that you were advised that the time your account spent on DISH Pause did not count toward your 24-month commitment. When we spoke, I advised you that a review of your call during which you paused your service revealed that you were advised that time spent on pause does not count toward satisfying your commitment. In order to bring a resolution, I waived the early termination fee associated with your account. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount I asked for was not givingI was called at an Inconvienant time in which I could not talk to the man who called and I was given no contact informationI called back dish after work and no one seemed to know who I spoke withWhen I asked for a copy of the breakdown in charges and how dish felt that days of service was worth $out of $60, no one could answer that eitherI would like to see how dish feels I am only owed $for days of service when I paid $for daysI was told I could log into my account to see the charges, but that since I had closed my account, I could no longer log inI was then told that I would have to wait for the credit to come through and then call back so that I could try to get a summary thenThis is too much huddle and quietly honestly, indicative of a scamI am still owed $and a breakdown of charges
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 20, 2015/08/21) */
August 10,
***
***
Re: Revdex.com Complaint # ***
***
Dear ***:
On August 7, 2015, we received your complaint, dated June 15, 2015,
filed with the Revdex.com
You disputed the early termination fee as you claim that you are no longer under a commitment for DISH Network service
A review of your account reveals that this issue was corrected on June 15, The $early termination fee and $box return fee were removedThere is no balance due to DISH Network
I apologize for the inconvenience and notified collections to remove this account from your credit reportPlease allow six to eight weeks for your report to reflect these updates
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
***
Complaint: ***
I am rejecting this response because:*** has clearly validated my complaintThey offered me discounts, I didnt ask for them so how am I to be held reliable for that? Yes my acct has been turned of six times because I had asked them to please change my payment date because the current one falls between my pays and I am getting disconnected and the next day or two I am able to payHe states in here he offered me a discount of 30% off my bill, and that was what the representative in the Presidents Dept or Office was trying to offer meThey didn't explain this very well at allHe had also told me that there was packages lower then my current one, so why for the past months I been calling about my bill hasn't anyone mentioned this at all???!!!! Especially the Presidents Office!!! You would think with this title they would be very knowledgeable.
Sincerely, *** ***
*** ***
December 28,
*** *** ***
*** ** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
8***###-###-####
Dear Ms***:
On December 22, 2015, we received your complaint, dated December 19, 2015, filed with the Revdex.com
I unsuccessfully
attempted to contact you at ###-###-#### on December 22, and 28, 2015, and I left three messages
You maintain that you accidentally made a double payment online and then placed a stop payment on one of themBecause of this, your service was interruptedYou mentioned that your service has been interrupted several times in the past when you did not make a payment on time and that you were not provided a time-without-service creditYou also disputed the late fees that were applied to your account
A review of this account reveals that the payments that were made online on October 23, 2015, were for two different amounts ($and $125.69)
When a payment is disputed, the service is automatically disconnectedAdditionally, only partial payments have been made on this account since April 24, 2015, causing a balance to carry over monthlyOnce a balance is past due days or more, a $late fee is posted to the account
The two payments that were made on October 23, 2015, brought the account currentOnce the dispute was received and the funds were returned, this account became delinquent and the service was disconnectedAll charges from that date forward were reversed
Our records reveal that you have had five service interruption for nonpayment in the past monthsA total of days were interruptedAs an exception, I applied a one-month service credit of $to your account
Your current balance is $This includes the remaining past-due service charges of $66.46, a $early termination fee, a $box return fee as well as $in unreturned equipment fees, plus tax
Please note that your bill cycles on the 1st of each month and is due on the 16thIf a payment is not made within days, a late fee is applied to the accountYou have been charged five $late feesAs an exception, I applied a $credit to your account to offset these fees
Once your service is restarted, the early termination fee, box return fees and unreturned equipment fees will be reversed
Please contact me directly at the phone number below to restart your service
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 9, 2015/05/01) */
April 30,
Mr*** ***
EGolden St
Compton, CA
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On April 29, 2015, we received your complaint, dated April 28, 2015, filed with the
Revdex.com
You said that your DISH Network account was not canceled on November 3, 2014, as you requestedYou stated that you contacted us in January and you were told that all you would owe was $You made the $payment, but then you were billed an early termination fee of $You requested that we honor the $credit for the early termination fee and provide you with a refund
When we spoke by phone, I explained to you that I reviewed the call that took place on November 3, 2014, and found that you agreed to maintain your service for $a month, which is why your account was not disconnected
I reviewed the call that took place on January 6, 2015, but I didn't find any evidence that the agent agreed to waive your early termination feeHe advised you of the programming balance of $and the $early termination fee
Unfortunately, I am unable to meet your request to refund the $we collected for the early termination feeI enclosed a copy of your contract for your records
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
October 21,
Ms*** ***
*** *** *** **
Johnston, IA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 20, 2015, we received your complaint, dated October 19,
2015, filed with the Revdex.com
You maintain that you have received incorrect billing statements and you were informed that you had a zero balanceYou then received a bill for $and when you called to find out why, you were told that you owed $insteadYou disputed this amount because you had been told you had owed nothing the month beforeYou said that you paid $to avoid having an outstanding balance your creditYou requested that your bill be corrected and the difference refunded to your credit card account
A review of your account reveals that you were charged a $early termination fee when you cancelled the internet service in August 2015; however, you were not charged for television service due to a system errorThe following month you were charge for the previous month's television service as well as the current month's serviceYour account was unbundled at that time and the balance was transferred to a new account number
When I spoke to you today, we went over the billing in detail and you agreed with my explanationI offered to waive the early termination fee and apply an additional credit of $in the interest of customer serviceYou accepted my offerI submitted a refund for $to your credit card accountPlease allow three to five business days for processing
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agentsWe strive to provide excellent service and we regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I talked to *** and we discussed my concerns and frustrationsIn our converation, he took the time to explain what happened with my bill which I appreciated since I spent a lot of time tryng to figure that out with customer serviceHe also discussed some improvements they are making with their bundled service which I was glad to hearAlthough I have gone to another internet provider I was happy to hear that they have improved their service for others
I am happy with the outcome of what we discussed*** was very helpful and I left the conversation feeling better about Dish Network
I want thank Revdex.com for your help and *** for taking the time to research my compliant and following through with great customer service
December 9, *** *** ** ***
*** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 7, 2016, we received your complaint, dated December 5, 2016, filed with the Revdex.com You indicated that you have experienced issues with your recording capability and it has not been correctedYou mention that your monthly bill is $per month and you cannot receive the service Please note that the recording function is a feature of our systemSince you receive programming, you are receiving the service we provide Our records reveal that a technician visit was scheduled for December 6, When I spoke with you by telephone today, you confirmed that the issue was resolved I reversed the charges of $for the screen cleaner and I provided you with a $credit for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/11/18) */
November 16,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 12, 2015, we received your complaint, dated
November 11, 2015, filed with the Revdex.comMy attempts to reach you by phone on November 12, and 16, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you have been charged for equipment that you returned to DISH NetworkYou requested that the charges be reversed
A review of your DISH Network account reveals that the unreturned equipment charges were reversed as of November 6,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will file another complaint of the charges comes back onto my accountI work nights and did receive a call and a voice mail - but by the time I am up, the office is closedMy only day off until January is SundayI should have stipulated email is the best way to contact me as there are no such time constraints
July 5, Ms*** *** *** ** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You expressed concern that you have not received the $gift card you were promised and you said because of this, we did not fulfill our agreement A review of this account reveals that the gift card was mailed on February 19, However, since you did not receive it, we asked you to verify your mailing addressWhen I spoke with you by telephone today, you confirmed your mailing addressThe gift card has been reissued and resent Please note that the $gift card offer is not included in the 24-month agreement--it is a separate promotion If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Dear Ms***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou said that you want your DISH Network account closed due to all the technical issues you experiencedWhen we spoke by phone, I informed you that our records
reflect that you only contacted us one time regarding technical issues (on June 1, 2014)The technician we sent to your home advised you that a tree was interfering with your signal, and he recommended that he move the satellite dish to your roofYou declined this resolution so our technician trimmed some branches to restore your signal, and you advised him that you would have your landlord trim the branches some moreThis was the only contact we had from you regarding technical issuesBecause I have been unable to verify that you have had technical issues, I advised you that we consider the early termination fee to be an accurate charge if you close your accountPer your request, I closed your account and I provided you with the equipment return disclosures and your ending balanceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 7, 2015/06/26) */
June 24,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 23, 2015, we received your complaint, dated June 22, 2015, filed with the
Revdex.com
You maintain that your roof was damaged by the installation of our satellite dishYou requested the satellite dish be removed and your roof be repaired
As you requested, the satellite dish was removed from your roof on June 22,
Our records reveal that a damage claim was opened on June 21, 2015, and is still being investigatedYou may contact your Claim Manager, MsMolly Axtell, at X-XXX-XXX-XXXX, extXXXXX, to follon your claim
When I spoke with you by phone on June 23, 2015, I advised you that I waived the 24-month commitment on your accountAs you requested, I scheduled your service to be disconnected on July 14, I also waived the service charges of $6.65, leaving your account with a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it is true that *** *** Dispute Resolution Specialist with Dish was extremely helpful in crediting the early cancellation fee
of $as well as the $I had requested that Dish should reimburse me the $which I paid to my roofer to repair the damages caused by the incorrect installation of the Dish satellite on 4/11/Further, while *** was extremely helpful, unfortunately the resolution manager assigned to my case, *** *** was extremely unhelpful to the point of coming out and saying to me that it seemed very unlikely that the dish satellite caused my roof leaksThis is totally untrue as evidenced by my roofer's comments that the dish technician left a screw hold open in my roof, causing rainwater to leak into it (from 4/11/15)I would still like Dish to reimburse me for the roof repair ($150)
I have sent two emails to *** *** from my roofer explaining the problem he found when he repaired the roofUnfortunately I do not know how to attach those two emails to this communication for you to read what my roofer said, but perhaps Dish could forward them to you?
Or, if you could give me an email forwarding address for this Revdex.com I could forward them to you myself
Thank you for your help
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 11, 2015/07/10) */
July 6,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 3, 2015, we received your complaint, dated July 2, 2015, filed with the Revdex.com
You requested that DISH Network reimburse the $that you paid to repair your roofYou also expressed dissatisfaction with the customer service that you received while attempting to resolve your claim
Our records show that your damage claim was accepted and DISH Network will reimburse you $for the repairsYour signed settlement letter has been received and we will process your settlement check within seven to ten business daysPlease contact Ms*** *** and confirm your mailing address
We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 13, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 15, 2015/06/11) */
June 10,
Mr.***
***
Fenton, MO XXXXX
Re: *** Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 1, 2015, we received your complaint, dated *** 29, 2015, filed with
the *** My attempts to reach you by phone on June 5, and 10, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that when you placed your service order you were told that the rate for your second year would be $a month, but now you are being told that your rate will be $a monthAlso, you stated that you are moving to a location that will not allow *** to be installed and expressed concern regarding being charged an early termination fee
A review of your account reveals that you placed your order for*** service through ***(XXX-XXX-XXXX), a sales partner of oursWe requested that *** provide us with the recording of your sales callAfter we reviewed the recording, we found that the agent provided you with accurate informationThey advised you that the rate would be $after your first yearThis was accurate information at the time; however, we did experience a $price increase in February We notified all of our customers and adjusted your bill to offset the increase for your first year of service
Your*** contractual agreement states that you are still bound by the agreement if you change residenceI have enclosed a copy for your records
Your request to have your early termination fee waived is denied
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
***, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***
Enclosure
cc: Denver / Boulder ***
***
Denver, CO XXXXX
***
Initial Consumer Rebuttal /* (3000, 17, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received this letter and instead got a call from them wanting to talk about it*** service is not widely accepted and I cannot receive their service where I liveI should not be held responsible as a customer if they are not able to provide the service in my complex and comply to the complex's regulationsAlso, this week I was double billed for my cancellation fee which made a financial nightmare to deal withLuckily I did not max out my credit card and was not charged overdraft charges but that was a glaring error with *** and could have resulted in a headache*** was unprofessional and not easy to work withThe only option they gave me was to re-sell my contract to someone and acquire another customer for them who they would then rope in to a two year contractI feel like *** shouldn't tell you there service is widely accepted and that it shouldn't be a problem with your apartment complex to get the service there if it really isn't and is banned at major apartment complexesIf their service isn't alowed where you move then you should be able to get out of your contract without a cancellation fee
Final Business Response /* (4000, 19, 2015/06/29) */
June 25,
Mr.***
***
Fenton, MO
Re: *** Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your rebuttal, dated June 15, 2015, filed with the ***
You expressed concern regarding being charged an early termination fee because you are unable to move your service to your new home due to landlord restrictions
When you agreed to have our service installed, you did so at a location where you were able to receive our serviceIn addition, your contract states that the commitment is binding even if you change residencesAs such, we cannot waive your early termination fee for this reason
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
***, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***
cc: Denver / Boulder ***
***
Denver, CO
***
February 16, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On February 15, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com You expressed concern with the following: Technical issuesBilling due dateAutoPay When we spoke I confirmed that we will be disconnecting your internet service without penalty due to the issues you have been experiencingI also set up an appointment to have your television service issue fixed I explained that, once your internet service is canceled, you can change the due date on your accountKeep in mind that it can take up to two billing cycles to go into effect After reviewing your sales call recording, it was confirmed that you agreed to AutoPay with paperless billingIf AutoPay and paperless billing is removed, you may lose a portion of your current discountHowever, at your request I removed AutoPay from your accountI also confirmed that we will be mailing you your billing statements as you requested and I reminded you that you can print the statements off from our website If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT*** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
January 17, Mr*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 29, 2017, we received your complaint, dated December 28, 2017, filed with the Revdex.com You expressed concern that when you established your account, you were offered a $gift cardHowever, you did not receive it; therefore, you requested to be released from your 24-month commitment You contacted *** *** ***, an independent retailer, to establish your service and you took advantage of the Digital Home Advantage (DHA) 24-month agreement (copy enclosed) When I spoke with you by telephone today, I advised you that the offer for the $gift card is not a DISH Network offer and it is not included in the 24-month agreementThe commitment remains valid Please contact *** *** directly regarding the gift card offer Although we cannot honor the offer of a different company, I agreed to apply a $credit to your accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ** ***
*** *** *** * ***
*** Dear Mr***: On January 13, 2016, we received your complaint, dated January 8, 2016, filed with the Revdex.comYou indicated that you were not aware there was a balance due on your DISH Network accountA review of this account reveals that it was activated on December 5, 2015, and was disconnected on December 16, A billing statement generated on December 5, 2015, for service from that date to January 4, 2016, in the amount of $We sent an email to you at j***[email protected] notifying you that your bill was available to viewI enclosed a copyWhen the service was disconnected, all service charges from December 16, 2015, going forward were reversedHowever, you were charged a $equipment return fee, leaving a remaining balance of $Since you were enrolled in Credit Card AutoPay and on the due date (December 20, 2015) you had a balance due, your credit card account was automatically debitedA new bill did not generateIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### ***
*** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
*** ** *** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
November 2,
Mr*** ***
*** *** *** Ct
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 28, 2015, we received your complaint, dated October 27, 2015, filed
with the Revdex.com
You expressed dissatisfaction with your TV and internet service and the level of customer service you receivedYou requested a monthly adjustment to your bill
I attempted to reach you at (XXX) XXX-XXXX on October and 30, 2015, and November 2, I left messages on my first two calls, but your voicemail was full for my last call
Our records indicate that you are receiving the adjustment to which you referThe first courtesy credit was applied to your account on October 8,
We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Final Consumer Response /* (2000, 4, 2015/11/02) */
From: *** ***
Sent: Tuesday, October 27, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-X-XXX)
Dish called and the issue has been resolved
Thank you,
Tell us why here...July 28, 2016 Mr*** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com. You disputed the early termination fee associated with your DISH Network account. You also said that you were advised that the time your account spent on DISH Pause did not count toward your 24-month commitment. When we spoke, I advised you that a review of your call during which you paused your service revealed that you were advised that time spent on pause does not count toward satisfying your commitment. In order to bring a resolution, I waived the early termination fee associated with your account. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount I asked for was not givingI was called at an Inconvienant time in which I could not talk to the man who called and I was given no contact informationI called back dish after work and no one seemed to know who I spoke withWhen I asked for a copy of the breakdown in charges and how dish felt that days of service was worth $out of $60, no one could answer that eitherI would like to see how dish feels I am only owed $for days of service when I paid $for daysI was told I could log into my account to see the charges, but that since I had closed my account, I could no longer log inI was then told that I would have to wait for the credit to come through and then call back so that I could try to get a summary thenThis is too much huddle and quietly honestly, indicative of a scamI am still owed $and a breakdown of charges
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 20, 2015/08/21) */
August 10,
***
***
Re: Revdex.com Complaint # ***
***
Dear ***:
On August 7, 2015, we received your complaint, dated June 15, 2015,
filed with the Revdex.com
You disputed the early termination fee as you claim that you are no longer under a commitment for DISH Network service
A review of your account reveals that this issue was corrected on June 15, The $early termination fee and $box return fee were removedThere is no balance due to DISH Network
I apologize for the inconvenience and notified collections to remove this account from your credit reportPlease allow six to eight weeks for your report to reflect these updates
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
***
Complaint: ***
I am rejecting this response because:*** has clearly validated my complaintThey offered me discounts, I didnt ask for them so how am I to be held reliable for that? Yes my acct has been turned of six times because I had asked them to please change my payment date because the current one falls between my pays and I am getting disconnected and the next day or two I am able to payHe states in here he offered me a discount of 30% off my bill, and that was what the representative in the Presidents Dept or Office was trying to offer meThey didn't explain this very well at allHe had also told me that there was packages lower then my current one, so why for the past months I been calling about my bill hasn't anyone mentioned this at all???!!!! Especially the Presidents Office!!! You would think with this title they would be very knowledgeable.
Sincerely, *** ***
*** ***
December 28,
*** *** ***
*** ** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
8***###-###-####
Dear Ms***:
On December 22, 2015, we received your complaint, dated December 19, 2015, filed with the Revdex.com
I unsuccessfully
attempted to contact you at ###-###-#### on December 22, and 28, 2015, and I left three messages
You maintain that you accidentally made a double payment online and then placed a stop payment on one of themBecause of this, your service was interruptedYou mentioned that your service has been interrupted several times in the past when you did not make a payment on time and that you were not provided a time-without-service creditYou also disputed the late fees that were applied to your account
A review of this account reveals that the payments that were made online on October 23, 2015, were for two different amounts ($and $125.69)
When a payment is disputed, the service is automatically disconnectedAdditionally, only partial payments have been made on this account since April 24, 2015, causing a balance to carry over monthlyOnce a balance is past due days or more, a $late fee is posted to the account
The two payments that were made on October 23, 2015, brought the account currentOnce the dispute was received and the funds were returned, this account became delinquent and the service was disconnectedAll charges from that date forward were reversed
Our records reveal that you have had five service interruption for nonpayment in the past monthsA total of days were interruptedAs an exception, I applied a one-month service credit of $to your account
Your current balance is $This includes the remaining past-due service charges of $66.46, a $early termination fee, a $box return fee as well as $in unreturned equipment fees, plus tax
Please note that your bill cycles on the 1st of each month and is due on the 16thIf a payment is not made within days, a late fee is applied to the accountYou have been charged five $late feesAs an exception, I applied a $credit to your account to offset these fees
Once your service is restarted, the early termination fee, box return fees and unreturned equipment fees will be reversed
Please contact me directly at the phone number below to restart your service
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 9, 2015/05/01) */
April 30,
Mr*** ***
EGolden St
Compton, CA
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On April 29, 2015, we received your complaint, dated April 28, 2015, filed with the
Revdex.com
You said that your DISH Network account was not canceled on November 3, 2014, as you requestedYou stated that you contacted us in January and you were told that all you would owe was $You made the $payment, but then you were billed an early termination fee of $You requested that we honor the $credit for the early termination fee and provide you with a refund
When we spoke by phone, I explained to you that I reviewed the call that took place on November 3, 2014, and found that you agreed to maintain your service for $a month, which is why your account was not disconnected
I reviewed the call that took place on January 6, 2015, but I didn't find any evidence that the agent agreed to waive your early termination feeHe advised you of the programming balance of $and the $early termination fee
Unfortunately, I am unable to meet your request to refund the $we collected for the early termination feeI enclosed a copy of your contract for your records
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***