December 9, *** *** ** ***
*** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 7, 2016, we received your complaint, dated December 5, 2016, filed with the Revdex.com You indicated that you have experienced issues with your recording capability and it has not been correctedYou mention that your monthly bill is $per month and you cannot receive the service Please note that the recording function is a feature of our systemSince you receive programming, you are receiving the service we provide Our records reveal that a technician visit was scheduled for December 6, When I spoke with you by telephone today, you confirmed that the issue was resolved I reversed the charges of $for the screen cleaner and I provided you with a $credit for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear Ms***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou said that you want your DISH Network account closed due to all the technical issues you experiencedWhen we spoke by phone, I informed you that our records
reflect that you only contacted us one time regarding technical issues (on June 1, 2014)The technician we sent to your home advised you that a tree was interfering with your signal, and he recommended that he move the satellite dish to your roofYou declined this resolution so our technician trimmed some branches to restore your signal, and you advised him that you would have your landlord trim the branches some moreThis was the only contact we had from you regarding technical issuesBecause I have been unable to verify that you have had technical issues, I advised you that we consider the early termination fee to be an accurate charge if you close your accountPer your request, I closed your account and I provided you with the equipment return disclosures and your ending balanceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
July 5, Ms*** *** *** ** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You expressed concern that you have not received the $gift card you were promised and you said because of this, we did not fulfill our agreement A review of this account reveals that the gift card was mailed on February 19, However, since you did not receive it, we asked you to verify your mailing addressWhen I spoke with you by telephone today, you confirmed your mailing addressThe gift card has been reissued and resent Please note that the $gift card offer is not included in the 24-month agreement--it is a separate promotion If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Initial Business Response /* (1000, 5, 2015/11/03) */
October 21,
Ms*** ***
*** *** *** **
Johnston, IA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 20, 2015, we received your complaint, dated October 19,
2015, filed with the Revdex.com
You maintain that you have received incorrect billing statements and you were informed that you had a zero balanceYou then received a bill for $and when you called to find out why, you were told that you owed $insteadYou disputed this amount because you had been told you had owed nothing the month beforeYou said that you paid $to avoid having an outstanding balance your creditYou requested that your bill be corrected and the difference refunded to your credit card account
A review of your account reveals that you were charged a $early termination fee when you cancelled the internet service in August 2015; however, you were not charged for television service due to a system errorThe following month you were charge for the previous month's television service as well as the current month's serviceYour account was unbundled at that time and the balance was transferred to a new account number
When I spoke to you today, we went over the billing in detail and you agreed with my explanationI offered to waive the early termination fee and apply an additional credit of $in the interest of customer serviceYou accepted my offerI submitted a refund for $to your credit card accountPlease allow three to five business days for processing
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agentsWe strive to provide excellent service and we regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I talked to *** and we discussed my concerns and frustrationsIn our converation, he took the time to explain what happened with my bill which I appreciated since I spent a lot of time tryng to figure that out with customer serviceHe also discussed some improvements they are making with their bundled service which I was glad to hearAlthough I have gone to another internet provider I was happy to hear that they have improved their service for others
I am happy with the outcome of what we discussed*** was very helpful and I left the conversation feeling better about Dish Network
I want thank Revdex.com for your help and *** for taking the time to research my compliant and following through with great customer service
January 17, Mr*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 29, 2017, we received your complaint, dated December 28, 2017, filed with the Revdex.com You expressed concern that when you established your account, you were offered a $gift cardHowever, you did not receive it; therefore, you requested to be released from your 24-month commitment You contacted *** *** ***, an independent retailer, to establish your service and you took advantage of the Digital Home Advantage (DHA) 24-month agreement (copy enclosed) When I spoke with you by telephone today, I advised you that the offer for the $gift card is not a DISH Network offer and it is not included in the 24-month agreementThe commitment remains valid Please contact *** *** directly regarding the gift card offer Although we cannot honor the offer of a different company, I agreed to apply a $credit to your accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
April 1, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com You said that your account was not disconnected when you requested it to be and you were billed for programming you didn’t useYou stated that you didn’t agree to DISH Pause to keep your service on hold for three monthsYou would like the balance waived and your credit report not to be affected by this issue When we spoke, I advised you that I reviewed a call recording from September 4, 2015, and I found that you were offered DISH Pause for three months, which you accepted, and you agreed to call us back after the three monthsBecause we didn’t receive a call from you, your services were restored automatically I agreed to waive the balance in the interest of customer serviceI advised you that your account will be removed from the collection agency’s files within hours, and your credit report will be updated if it was affected by this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 10, 2015/07/24) */
July 22,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On July 13, 2015, we received your complaint, dated July 10, 2015, filed with the
Revdex.com
You indicated that you experienced recurring unresolved signal loss with your DISH Network serviceThis led you to disconnect your accountYou have been billed $for an early termination fee and additional service feesYou indicated that you were not informed of a 24-month contractual commitment and you do not recall signing a contractYou asked that this balance be resolved
When we spoke today, I explained that disclosures regarding the contractual commitment are given at the time of purchaseAdditionally, our records indicate that an email was sent to you at ***@gmail.com on October 17, 2014, providing additional disclosures regarding your term commitmentHowever, your contract could not be located so I agreed to waive your early termination fee and resolve the $account balanceAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 6, 2015/06/09) */
June 8,
Ms*** ***
*** *** Rd
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On June 8, 2015, we received your correspondence, dated June 5, 2015, filed with the
Revdex.com
You stated that you experienced unresolved signal loss with your DISH Network serviceThis led you to disconnect the service prior to completing your contractYou have been charged an early termination fee of $You requested that the early termination fee be refunded and you would also like your last payment of $refunded
My attempts to contact you today at (***) ***-*** were unsuccessfulWhen I identified myself, you terminated the call
To address your complaint, I have waived your early termination feeI issued a refund for the $payment and your last payment of $Please allow five to seven business days to receive the refund
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My reason for not accepting DISH response is because they are holding my $until I pay them $On 6/8/my bank issued me credit for the $which DISH was not authorized to go into my accountOn 6/12/15, DISH credited me $(which the Bank kept for the credit they issued me on 6/8/DISH is harassing me and I want them to stopI hope this is not confusing to you as it is to meI'm at my wits end with DISH
Those silent calls that DISH made were deliberate because they called me on my home phone three times, first time they did not leave a message, the second time they did, the third time I answered the phone and got a recording stating to allow my refund of $and $five business daysI did get the $and still waiting on $I will let you know if I receive the $
THANKING YOU SO MY FOR YOUR HELP
Final Consumer Response /* (2000, 11, 2015/06/20) */
Have received payment of $on 6/18/Thanking you for your help
February 27, Ms*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 26, 2018, we received your complaint, dated February 26, 2018, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charges that were billed to your DISH Network accountYou maintain that a DISH Network technician helped you block the PPV channels, yet the charges continuedYou indicated that the service was for your mother who would have never ordered the PPV events that were chargedYou requested that the PPV charges be removed, that any penalty for cancellation be waived and for any installation damage to be repaired A review of our records reveals that a DISH Network technician was dispatched to your mother's home on November 11, The technician's notes verify that locks were set up to restrict access to PPV events with use of a password Further review shows that PPV events were ordered January and 30, When we spoke, I advised you that while DISH Network considers the early termination fee to be valid, I waived the fee in the interest of customer serviceI also removed the PPV charges from your accountYou informed me that there was no damage that needed to be repaired We strive to provide excellent service and we regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, John M*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/12/17) */
December 15,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 11, 2015, we received your complaint, dated December 10, 2015,
filed with the Revdex.com
You said that your information was used without your authorization to initiate two DISH Network accountsYou expressed concern about DISH Network's credit qualification procedures and you requested to have your credit file cleared
I contacted our ID Theft Team concerning this issue and was advised that you are in contact with Mr*** RikkersPlease continue to work with MrRikkers in order to resolve this issue
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/10/16) */
October 8,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 7, 2015, we received your complaint, dated October 6, 2015, filed with the
Revdex.com
You said that specific applications on your devices will not work with our internet service as you were told they wouldYou asked that this problem be resolved, or to be released from your contract
When we spoke by phone, I advised you that I will release you from your internet agreement since I am unable to resolve your concernsYou agreed to call me back when you're ready to disconnect your internet service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they have released me from my contract with no financial penalties or fines
Initial Business Response /* (1000, 10, 2015/08/26) */
August 18,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 17, 2015, we received your complaint, dated August 14, 2015, filed
with the Revdex.com
Our records reveal that this matter has been previously addressed by DISH Network Dispute Resolution Specialist Ms*** *** by letter correspondence, dated August 13, I have enclosed a copy of the letter for your records
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
August 13,
Ms*** ***
*** XXXXX
Re: XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 10, 2015, we received your correspondence, dated August 5,
I attempted to contact you at (XXX) XXX-XXXX on August 11, and 13, 2015, and I left three voicemails
You indicated that you initially contacted DISH Network for internet service onlyHowever, you were set up with bundled TV and internet service through CenturyLink
In the interest of customer service, I waived the early termination fee, the return box charges, the unreturned LNBF (eyepiece of the dish) fee, and the past-due programming chargesWe received the receivers and remote controls on August 11, Your account is now at a zero balance
We thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday 8:am-4:pm MT
(XXX) XXX-XXXX
cc: *** ***
August 16, Dear Mr***: On August 12, 2016, we received your complaint, dated August 10, 2016, filed with the Revdex.com You stated that someone contacted you regarding a DISH Network upgradeWhen you called DISH Network to confirm
the offer, you were advised that we do not have such an offer This issue has already been addressed and resolved through the complaint you filed with the Office of the Attorney General, State of New YorkI included a copy of that letter If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Tell us why here...March 14, 2016 Mr*** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 14, 2016, we received your rebuttal, dated March 11, 2016, filed with the Revdex.com. You continue to express concern regarding the delay that you experienced with courtesy credits provided by DISH Network posting to your Frontier bill As previously explained, DISH Network transfers the charges and credits for your TV service to Frontier on the first of each monthThe exact date can vary by a day or two depending on the calendarFrontier then posts this information on your Frontier account and they then bill you based on their billing cycleWe have no way to expedite this process Please also understand, that you are receiving these credits as a courtesyIf you are offered a $credit for six months, you will receive one credit per monthHowever, the credits may not be applied to your Frontier account as soon as any prior credits endDuring this time, you are being billing at your regular rate for service--not an inflated rate. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI*** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Tell us why here...August 19, 2016 Dear Ms***: On August 12, 2016, we received your complaint, dated August 10, 2016, filed with the Revdex.comMrCarlos *** attempted to reach you by phone on August 16, and 18, 2016, but he was unsuccessful;
however, he was able to leave a voice message on each attempt You said that after you had a new receiver installed, your other two televisions stopped workingWhen you contacted our customer service you were told that the transmitter you use was not compatible with the new receiverYou requested that we return your old receiver or install two receivers at no cost In order to resolve this issue, we will need to set up a technician visitI will waive the costPlease contact me directly to schedule an appointment. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 5, 2015/09/21) */
September 10,
Mr*** **
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear ***:
On September 4, 2015, we received your complaint, dated September 3, 2015, filed with
the Revdex.comMy attempts to reach you by phone on September 8, and 10, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you have been without service for days
Our records reflect that you reported this issue to us on September 1, 2015, and by September 4, 2015, you received the replacement HDMI cable to resolve the problem
You stated that we charged you $to ship the HDMI cableOur records show the shipping fee was waived in addition to the $HDMI cable charge
You requested we refund you a whole month of service and that you receive $compensation and three months free of the Showtime packageYour requests have been deniedWe provided you with a free HDMI cable with free shipping and a $credit for the time without service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/01) */
August 21,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 14, 2015, we received your complaint, dated August 13, 2015,
filed with the Revdex.com
You stated that you called DISH Network in to advise us that you were movingYou transferred your account to Mr*** *** and you were under the impression that he would be responsible person for the accountYou indicated that your account has been sent to collections under your name and this has affected your credit rating
When I spoke with you on August 21, 2015, I informed you that you are the responsible person for this account since you used your personal information to apply for itI also explained that the balance due is for unreturned equipment and programming
After you return the equipment and pay the past-due balance to close this account, DISH Network will report to the collection agency that this account has been paid in full
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am - 2:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was able to obtain the equipment from *** *** after a representative from Dish called me who said he was going to send me postage paid boxes to return itI gave this representative my address, and he said that the boxes would arrive September So far I have not received anythingI would like to keep this complaint open until the equipment is returned, the fees are paid, and there is proof that this collection has been removed from my creditThank you
Final Consumer Response /* (3000, 15, 2015/09/28) */
Final Business Response /* (4000, 17, 2015/10/08) */
October 5,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the Revdex.com
You stated that the boxes to return the DISH Network leased equipment had not arrived and that UPS told you they did not have any packages for you
When I spoke with you today, you confirmed that you had everything ready to be shipped, and you just wanted your DISH Network account number to include with the equipment
You also indicated that you would make a payment for the balance due
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am - 2:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Ms***: On April 6, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.comYou requested to be released from the 24-month agreement, as your apartment management will not allow a satellite dish to be installed at your new residenceWhen I spoke
with you by telephone today, I informed you that I made an exception and I removed the $balance from your accountBoxes for the return of the Hopper and Joey receivers and remotes will ship to the address abovePlease keep the return tracking numbers for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
December 9, *** *** ** ***
*** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 7, 2016, we received your complaint, dated December 5, 2016, filed with the Revdex.com You indicated that you have experienced issues with your recording capability and it has not been correctedYou mention that your monthly bill is $per month and you cannot receive the service Please note that the recording function is a feature of our systemSince you receive programming, you are receiving the service we provide Our records reveal that a technician visit was scheduled for December 6, When I spoke with you by telephone today, you confirmed that the issue was resolved I reversed the charges of $for the screen cleaner and I provided you with a $credit for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear Ms***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou said that you want your DISH Network account closed due to all the technical issues you experiencedWhen we spoke by phone, I informed you that our records
reflect that you only contacted us one time regarding technical issues (on June 1, 2014)The technician we sent to your home advised you that a tree was interfering with your signal, and he recommended that he move the satellite dish to your roofYou declined this resolution so our technician trimmed some branches to restore your signal, and you advised him that you would have your landlord trim the branches some moreThis was the only contact we had from you regarding technical issuesBecause I have been unable to verify that you have had technical issues, I advised you that we consider the early termination fee to be an accurate charge if you close your accountPer your request, I closed your account and I provided you with the equipment return disclosures and your ending balanceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
July 5, Ms*** *** *** ** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You expressed concern that you have not received the $gift card you were promised and you said because of this, we did not fulfill our agreement A review of this account reveals that the gift card was mailed on February 19, However, since you did not receive it, we asked you to verify your mailing addressWhen I spoke with you by telephone today, you confirmed your mailing addressThe gift card has been reissued and resent Please note that the $gift card offer is not included in the 24-month agreement--it is a separate promotion If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Initial Business Response /* (1000, 5, 2015/11/03) */
October 21,
Ms*** ***
*** *** *** **
Johnston, IA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 20, 2015, we received your complaint, dated October 19,
2015, filed with the Revdex.com
You maintain that you have received incorrect billing statements and you were informed that you had a zero balanceYou then received a bill for $and when you called to find out why, you were told that you owed $insteadYou disputed this amount because you had been told you had owed nothing the month beforeYou said that you paid $to avoid having an outstanding balance your creditYou requested that your bill be corrected and the difference refunded to your credit card account
A review of your account reveals that you were charged a $early termination fee when you cancelled the internet service in August 2015; however, you were not charged for television service due to a system errorThe following month you were charge for the previous month's television service as well as the current month's serviceYour account was unbundled at that time and the balance was transferred to a new account number
When I spoke to you today, we went over the billing in detail and you agreed with my explanationI offered to waive the early termination fee and apply an additional credit of $in the interest of customer serviceYou accepted my offerI submitted a refund for $to your credit card accountPlease allow three to five business days for processing
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agentsWe strive to provide excellent service and we regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I talked to *** and we discussed my concerns and frustrationsIn our converation, he took the time to explain what happened with my bill which I appreciated since I spent a lot of time tryng to figure that out with customer serviceHe also discussed some improvements they are making with their bundled service which I was glad to hearAlthough I have gone to another internet provider I was happy to hear that they have improved their service for others
I am happy with the outcome of what we discussed*** was very helpful and I left the conversation feeling better about Dish Network
I want thank Revdex.com for your help and *** for taking the time to research my compliant and following through with great customer service
January 17, Mr*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 29, 2017, we received your complaint, dated December 28, 2017, filed with the Revdex.com You expressed concern that when you established your account, you were offered a $gift cardHowever, you did not receive it; therefore, you requested to be released from your 24-month commitment You contacted *** *** ***, an independent retailer, to establish your service and you took advantage of the Digital Home Advantage (DHA) 24-month agreement (copy enclosed) When I spoke with you by telephone today, I advised you that the offer for the $gift card is not a DISH Network offer and it is not included in the 24-month agreementThe commitment remains valid Please contact *** *** directly regarding the gift card offer Although we cannot honor the offer of a different company, I agreed to apply a $credit to your accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
April 1, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com You said that your account was not disconnected when you requested it to be and you were billed for programming you didn’t useYou stated that you didn’t agree to DISH Pause to keep your service on hold for three monthsYou would like the balance waived and your credit report not to be affected by this issue When we spoke, I advised you that I reviewed a call recording from September 4, 2015, and I found that you were offered DISH Pause for three months, which you accepted, and you agreed to call us back after the three monthsBecause we didn’t receive a call from you, your services were restored automatically I agreed to waive the balance in the interest of customer serviceI advised you that your account will be removed from the collection agency’s files within hours, and your credit report will be updated if it was affected by this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 10, 2015/07/24) */
July 22,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On July 13, 2015, we received your complaint, dated July 10, 2015, filed with the
Revdex.com
You indicated that you experienced recurring unresolved signal loss with your DISH Network serviceThis led you to disconnect your accountYou have been billed $for an early termination fee and additional service feesYou indicated that you were not informed of a 24-month contractual commitment and you do not recall signing a contractYou asked that this balance be resolved
When we spoke today, I explained that disclosures regarding the contractual commitment are given at the time of purchaseAdditionally, our records indicate that an email was sent to you at ***@gmail.com on October 17, 2014, providing additional disclosures regarding your term commitmentHowever, your contract could not be located so I agreed to waive your early termination fee and resolve the $account balanceAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 6, 2015/06/09) */
June 8,
Ms*** ***
*** *** Rd
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On June 8, 2015, we received your correspondence, dated June 5, 2015, filed with the
Revdex.com
You stated that you experienced unresolved signal loss with your DISH Network serviceThis led you to disconnect the service prior to completing your contractYou have been charged an early termination fee of $You requested that the early termination fee be refunded and you would also like your last payment of $refunded
My attempts to contact you today at (***) ***-*** were unsuccessfulWhen I identified myself, you terminated the call
To address your complaint, I have waived your early termination feeI issued a refund for the $payment and your last payment of $Please allow five to seven business days to receive the refund
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My reason for not accepting DISH response is because they are holding my $until I pay them $On 6/8/my bank issued me credit for the $which DISH was not authorized to go into my accountOn 6/12/15, DISH credited me $(which the Bank kept for the credit they issued me on 6/8/DISH is harassing me and I want them to stopI hope this is not confusing to you as it is to meI'm at my wits end with DISH
Those silent calls that DISH made were deliberate because they called me on my home phone three times, first time they did not leave a message, the second time they did, the third time I answered the phone and got a recording stating to allow my refund of $and $five business daysI did get the $and still waiting on $I will let you know if I receive the $
THANKING YOU SO MY FOR YOUR HELP
Final Consumer Response /* (2000, 11, 2015/06/20) */
Have received payment of $on 6/18/Thanking you for your help
February 27, Ms*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 26, 2018, we received your complaint, dated February 26, 2018, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charges that were billed to your DISH Network accountYou maintain that a DISH Network technician helped you block the PPV channels, yet the charges continuedYou indicated that the service was for your mother who would have never ordered the PPV events that were chargedYou requested that the PPV charges be removed, that any penalty for cancellation be waived and for any installation damage to be repaired A review of our records reveals that a DISH Network technician was dispatched to your mother's home on November 11, The technician's notes verify that locks were set up to restrict access to PPV events with use of a password Further review shows that PPV events were ordered January and 30, When we spoke, I advised you that while DISH Network considers the early termination fee to be valid, I waived the fee in the interest of customer serviceI also removed the PPV charges from your accountYou informed me that there was no damage that needed to be repaired We strive to provide excellent service and we regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, John M*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/12/17) */
December 15,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 11, 2015, we received your complaint, dated December 10, 2015,
filed with the Revdex.com
You said that your information was used without your authorization to initiate two DISH Network accountsYou expressed concern about DISH Network's credit qualification procedures and you requested to have your credit file cleared
I contacted our ID Theft Team concerning this issue and was advised that you are in contact with Mr*** RikkersPlease continue to work with MrRikkers in order to resolve this issue
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/10/16) */
October 8,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 7, 2015, we received your complaint, dated October 6, 2015, filed with the
Revdex.com
You said that specific applications on your devices will not work with our internet service as you were told they wouldYou asked that this problem be resolved, or to be released from your contract
When we spoke by phone, I advised you that I will release you from your internet agreement since I am unable to resolve your concernsYou agreed to call me back when you're ready to disconnect your internet service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they have released me from my contract with no financial penalties or fines
Initial Business Response /* (1000, 10, 2015/08/26) */
August 18,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 17, 2015, we received your complaint, dated August 14, 2015, filed
with the Revdex.com
Our records reveal that this matter has been previously addressed by DISH Network Dispute Resolution Specialist Ms*** *** by letter correspondence, dated August 13, I have enclosed a copy of the letter for your records
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
August 13,
Ms*** ***
*** XXXXX
Re: XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 10, 2015, we received your correspondence, dated August 5,
I attempted to contact you at (XXX) XXX-XXXX on August 11, and 13, 2015, and I left three voicemails
You indicated that you initially contacted DISH Network for internet service onlyHowever, you were set up with bundled TV and internet service through CenturyLink
In the interest of customer service, I waived the early termination fee, the return box charges, the unreturned LNBF (eyepiece of the dish) fee, and the past-due programming chargesWe received the receivers and remote controls on August 11, Your account is now at a zero balance
We thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday 8:am-4:pm MT
(XXX) XXX-XXXX
cc: *** ***
August 16, Dear Mr***: On August 12, 2016, we received your complaint, dated August 10, 2016, filed with the Revdex.com You stated that someone contacted you regarding a DISH Network upgradeWhen you called DISH Network to confirm
the offer, you were advised that we do not have such an offer This issue has already been addressed and resolved through the complaint you filed with the Office of the Attorney General, State of New YorkI included a copy of that letter If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Tell us why here...March 14, 2016 Mr*** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 14, 2016, we received your rebuttal, dated March 11, 2016, filed with the Revdex.com. You continue to express concern regarding the delay that you experienced with courtesy credits provided by DISH Network posting to your Frontier bill As previously explained, DISH Network transfers the charges and credits for your TV service to Frontier on the first of each monthThe exact date can vary by a day or two depending on the calendarFrontier then posts this information on your Frontier account and they then bill you based on their billing cycleWe have no way to expedite this process Please also understand, that you are receiving these credits as a courtesyIf you are offered a $credit for six months, you will receive one credit per monthHowever, the credits may not be applied to your Frontier account as soon as any prior credits endDuring this time, you are being billing at your regular rate for service--not an inflated rate. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI*** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Tell us why here...August 19, 2016 Dear Ms***: On August 12, 2016, we received your complaint, dated August 10, 2016, filed with the Revdex.comMrCarlos *** attempted to reach you by phone on August 16, and 18, 2016, but he was unsuccessful;
however, he was able to leave a voice message on each attempt You said that after you had a new receiver installed, your other two televisions stopped workingWhen you contacted our customer service you were told that the transmitter you use was not compatible with the new receiverYou requested that we return your old receiver or install two receivers at no cost In order to resolve this issue, we will need to set up a technician visitI will waive the costPlease contact me directly to schedule an appointment. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 5, 2015/09/21) */
September 10,
Mr*** **
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear ***:
On September 4, 2015, we received your complaint, dated September 3, 2015, filed with
the Revdex.comMy attempts to reach you by phone on September 8, and 10, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you have been without service for days
Our records reflect that you reported this issue to us on September 1, 2015, and by September 4, 2015, you received the replacement HDMI cable to resolve the problem
You stated that we charged you $to ship the HDMI cableOur records show the shipping fee was waived in addition to the $HDMI cable charge
You requested we refund you a whole month of service and that you receive $compensation and three months free of the Showtime packageYour requests have been deniedWe provided you with a free HDMI cable with free shipping and a $credit for the time without service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/01) */
August 21,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 14, 2015, we received your complaint, dated August 13, 2015,
filed with the Revdex.com
You stated that you called DISH Network in to advise us that you were movingYou transferred your account to Mr*** *** and you were under the impression that he would be responsible person for the accountYou indicated that your account has been sent to collections under your name and this has affected your credit rating
When I spoke with you on August 21, 2015, I informed you that you are the responsible person for this account since you used your personal information to apply for itI also explained that the balance due is for unreturned equipment and programming
After you return the equipment and pay the past-due balance to close this account, DISH Network will report to the collection agency that this account has been paid in full
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am - 2:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was able to obtain the equipment from *** *** after a representative from Dish called me who said he was going to send me postage paid boxes to return itI gave this representative my address, and he said that the boxes would arrive September So far I have not received anythingI would like to keep this complaint open until the equipment is returned, the fees are paid, and there is proof that this collection has been removed from my creditThank you
Final Consumer Response /* (3000, 15, 2015/09/28) */
Final Business Response /* (4000, 17, 2015/10/08) */
October 5,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the Revdex.com
You stated that the boxes to return the DISH Network leased equipment had not arrived and that UPS told you they did not have any packages for you
When I spoke with you today, you confirmed that you had everything ready to be shipped, and you just wanted your DISH Network account number to include with the equipment
You also indicated that you would make a payment for the balance due
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am - 2:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Ms***: On April 6, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.comYou requested to be released from the 24-month agreement, as your apartment management will not allow a satellite dish to be installed at your new residenceWhen I spoke
with you by telephone today, I informed you that I made an exception and I removed the $balance from your accountBoxes for the return of the Hopper and Joey receivers and remotes will ship to the address abovePlease keep the return tracking numbers for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,