Service could not have been better and more efficient The Service Specialties technician Chris called me back the same evening that I had called the office and answered my questionsWe made an appointment for the next morning to repair what was wrong with my heat pump As promised Chris promptly came the next day, diagnosed what was wrong and concluded that all I needed was a new blower capacity rather than a much more expensive new motor as I had feared Chris replaced the damaged part, removed the old parts, and left the place spotlessly He was most courteous and explained to me everything he had done I would recommend SSI to anyone who needs help with their heating system I particularly valued the immediate response even though I had called late in the evening on a weekend
I am very impressed with my interaction with Service Specialties Scheduling was easy and service was provided at a time that was convenient for me Michael Marrived on time, answered my questions clearly, worked quickly, and did a great job I recommend Michael Mand this business
I was very pleased with SSI office personnel and Tray Lee's assistance getting my system fixed She tracked the delivery of the part and kept me informed Dan Twas prompt and courteous and quickly installed the part Dan was very knowledgeable of the system and noticed a mix-match of the breaker and recommended I contact the office about it I would definitely recommend this company
From the first visit with Clint and subsequent discussions with Chris and the final day of installation with Brendan and Eric, my experience was excellent All were courteous and pleasant to deal with I will definitely use them againThank you all
We had SSI replace the heat pump and the two a/c - gas furnace systems in our homeThe installation team did an excellent jobAlways letting us know where things stood, completing the work in the promised time, protecting our home and furnishings while they worked and completing a professional and attractive installationWe enthusiastically recommend SSI to our friends and colleagues
Joe Rwas very professional and courteous during our annual HVAC inspection He found everything in good working order and suggested we turn off the valves from the hot water heater to the heat pump during the summer when we use air conditioning and then open them again when we start to use heat
I've been a customer for nine years An excellent company that stands behind their work Joe R., our latest tech is fantastic in listening to the problem, explaining the problem and resolving the problem A big thanks to Joe and all the SSI team
The Service, as always, was excellent Patrick my Service person was personable and very efficientSSI has excellent Service William PM***
Centreville, Va 2o
When it became obvious that our HVAC system needed to be replaced with more efficient and reliable equipment available today, I researched the various HVAC companies that service the Ashburn area and contacted different companies that had positive ratings and reviews Representatives from all firms came out and reviewed our needs, took measurements and ultimately came up with quotations to do the complete job I had everyone bid on basically the same set of specs that included a single stage ton, SEER compressor unit and a 80K BTU, 96% efficient gas furnace with multi-speed blower I received quotes based upon HVAC equipment from different manufactures Each manufacture offers certain bells and whistles, but in the final analysis, they would all work well and should give years of serviceAll the quotes were within a 22% window, which made it even more difficult to make a decision I was, however, particularly impressed with the quote from Service Specialties Incthat was extraordinarily detailed as to the precise equipment and every step of the installation process Their quote, which was strangely enough almost exactly the average price of all quotes, also included several nice upgrades and complementary twice yearly system checks I decided to give the job to SSI and they were willing to do the job in stages to work in concert with another contractor working in the same physical spaceOn the day of the installation, two gentlemen showed up promptly at 7:and worked diligently all day and finally finished up around 6: They were very pleasant and answered my questions without any hint of annoyance They spread tarps to protect the flooring and carpets and cleaned the work area nicely when finished I inspected their work when they were finished and was quite impressed with the job they didAbout a week later we arranged through SSI to have the Loudoun County Inspectors come in to sign off on the work The Gas Inspector came first, spent about minutes and left with a sticker on the furnace and a farewell “looks good” The Mechanical Inspector came next and my wife accompanied her to the basement utility room where the unit is located The inspector, was very impressed with the installation and pointed out to my wife some of the safety and ease maintenance features, some of which are not required by code, that the installer had added to make servicing easier and protect the system from evaporator drain overflow The inspector assured my wife that in the residential HVAC world, this was about as good as it gets That was very rewarding in that the conclusion of all the so called experts is that the quality of the installation is the most important factor in overall performance and reliability of any system, even more so than the manufacture of the equipmentBasically we are very pleased with our experience with SSI and our new system, which should save us substantially on utility bills for years to come In particular we would like to thank Chris Charbonneau for his pleasant demeanor and the excellent quotation and Joe Sechler and his assistant Isaac Molina for the superb installation jobStewart C***
A***, VA
We placed a call to SSI and had a technician out to our rental property later that same day The technician was thorough and explained the situation He was able to fix the issue immediately
I just had a new air conditioner installedThe team that did the installation were Jose and WilsonThese men were extremely professionalThey worked diligently and did a superb jobJose answered all of my questions and went the extra mile to make sure t was satisfiedI highly recommend Service Specialty
I have been SSI customer for many years and happy with their services Recently I had put in a new gas water heater by SSI and know I have the right company to do the job From initial call to completion of job, there are good at what they do - Andrea who handled my calls and Gene who did the work are exceptional! Although the cost may be bit higher in comparison to Home Depot or Lowes, you know you are getting the quality service backed by their commitment Strongly recommend for others in need of HVAC & plumbing services
Service could not have been better and more efficient The Service Specialties technician Chris called me back the same evening that I had called the office and answered my questionsWe made an appointment for the next morning to repair what was wrong with my heat pump As promised Chris promptly came the next day, diagnosed what was wrong and concluded that all I needed was a new blower capacity rather than a much more expensive new motor as I had feared Chris replaced the damaged part, removed the old parts, and left the place spotlessly He was most courteous and explained to me everything he had done I would recommend SSI to anyone who needs help with their heating system I particularly valued the immediate response even though I had called late in the evening on a weekend
I am very impressed with my interaction with Service Specialties Scheduling was easy and service was provided at a time that was convenient for me Michael Marrived on time, answered my questions clearly, worked quickly, and did a great job I recommend Michael Mand this business
I was very pleased with SSI office personnel and Tray Lee's assistance getting my system fixed She tracked the delivery of the part and kept me informed Dan Twas prompt and courteous and quickly installed the part Dan was very knowledgeable of the system and noticed a mix-match of the breaker and recommended I contact the office about it I would definitely recommend this company
From the first visit with Clint and subsequent discussions with Chris and the final day of installation with Brendan and Eric, my experience was excellent All were courteous and pleasant to deal with I will definitely use them againThank you all
Service has been great for over twenty years Service men are very helpful to answer all my questions Recommend them highly
We had SSI replace the heat pump and the two a/c - gas furnace systems in our homeThe installation team did an excellent jobAlways letting us know where things stood, completing the work in the promised time, protecting our home and furnishings while they worked and completing a professional and attractive installationWe enthusiastically recommend SSI to our friends and colleagues
Excellent service Fast and thorough repair of my air conditioner unit No problems or issues since the repair
Joe Rwas very professional and courteous during our annual HVAC inspection He found everything in good working order and suggested we turn off the valves from the hot water heater to the heat pump during the summer when we use air conditioning and then open them again when we start to use heat
SSI did a quick and efficient job of repairing my A/C this week Dan and Jacob were polite and friendly and excellent repairmen
The team from SSI was fantastic and very competitively priced
SSI is a terrific company Vito the technician is excellent Problems resolved Love it
I've been a customer for nine years An excellent company that stands behind their work Joe R., our latest tech is fantastic in listening to the problem, explaining the problem and resolving the problem A big thanks to Joe and all the SSI team
solutions with options!
Very satisfied!!
My experience was very positive, would recommend to others
The Service, as always, was excellent Patrick my Service person was personable and very efficientSSI has excellent Service William PM***
Centreville, Va 2o
When it became obvious that our HVAC system needed to be replaced with more efficient and reliable equipment available today, I researched the various HVAC companies that service the Ashburn area and contacted different companies that had positive ratings and reviews Representatives from all firms came out and reviewed our needs, took measurements and ultimately came up with quotations to do the complete job I had everyone bid on basically the same set of specs that included a single stage ton, SEER compressor unit and a 80K BTU, 96% efficient gas furnace with multi-speed blower I received quotes based upon HVAC equipment from different manufactures Each manufacture offers certain bells and whistles, but in the final analysis, they would all work well and should give years of serviceAll the quotes were within a 22% window, which made it even more difficult to make a decision I was, however, particularly impressed with the quote from Service Specialties Incthat was extraordinarily detailed as to the precise equipment and every step of the installation process Their quote, which was strangely enough almost exactly the average price of all quotes, also included several nice upgrades and complementary twice yearly system checks I decided to give the job to SSI and they were willing to do the job in stages to work in concert with another contractor working in the same physical spaceOn the day of the installation, two gentlemen showed up promptly at 7:and worked diligently all day and finally finished up around 6: They were very pleasant and answered my questions without any hint of annoyance They spread tarps to protect the flooring and carpets and cleaned the work area nicely when finished I inspected their work when they were finished and was quite impressed with the job they didAbout a week later we arranged through SSI to have the Loudoun County Inspectors come in to sign off on the work The Gas Inspector came first, spent about minutes and left with a sticker on the furnace and a farewell “looks good” The Mechanical Inspector came next and my wife accompanied her to the basement utility room where the unit is located The inspector, was very impressed with the installation and pointed out to my wife some of the safety and ease maintenance features, some of which are not required by code, that the installer had added to make servicing easier and protect the system from evaporator drain overflow The inspector assured my wife that in the residential HVAC world, this was about as good as it gets That was very rewarding in that the conclusion of all the so called experts is that the quality of the installation is the most important factor in overall performance and reliability of any system, even more so than the manufacture of the equipmentBasically we are very pleased with our experience with SSI and our new system, which should save us substantially on utility bills for years to come In particular we would like to thank Chris Charbonneau for his pleasant demeanor and the excellent quotation and Joe Sechler and his assistant Isaac Molina for the superb installation jobStewart C***
A***, VA
We placed a call to SSI and had a technician out to our rental property later that same day The technician was thorough and explained the situation He was able to fix the issue immediately
I just had a new air conditioner installedThe team that did the installation were Jose and WilsonThese men were extremely professionalThey worked diligently and did a superb jobJose answered all of my questions and went the extra mile to make sure t was satisfiedI highly recommend Service Specialty
I have been SSI customer for many years and happy with their services Recently I had put in a new gas water heater by SSI and know I have the right company to do the job From initial call to completion of job, there are good at what they do - Andrea who handled my calls and Gene who did the work are exceptional! Although the cost may be bit higher in comparison to Home Depot or Lowes, you know you are getting the quality service backed by their commitment Strongly recommend for others in need of HVAC & plumbing services