Dominos Pizza

I contacted Ms. [redacted] to discuss her final balance from [redacted], explaining that I was able to have her stop service date adjusted to 3/15/16, however, she would still be responsible for usage from 11/30/15 – 03/15/16.  I suggested she contact the property owner and ask them to contact...

the utility to confirm her move out date and accept responsibility for consumption from 11/30/15.  To date Ms. [redacted] has not called back and at this time is suggested that she apply for EA and establish an extended pay agreement to avoid future collection action. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

A We Energies Area Reliability Manager (ARM) left a message for Ms. [redacted] on 12/14 and was able to reach her today, 12/20, to further discuss her concerns. The ARM laid out the significant forestry trim work planned in her area over the coming weeks, and confirmed the main cause of most recent outages was not equipment failure. The ARM also provided her phone and email information for any future questions or concerns, and Ms. [redacted] indicated she was satisfied with the follow-up.

Mr. L[redacted] spoke with a customer supervisor and has resolved his concerns to his satisfaction.Going forward Mr. L[redacted] is encouraged to pay his bill in full and on time each month to avoid future negative reports.  Should he need any assistance our customer service...

department is available 24 hours a day 7 days a week.

In a letter mailed to Ms. [redacted] on 4/24/15 she was advised, “Your payment history shows that within the past 15 months, you have had multiple payments returned to us. As a result, we now require you to pay your energy bill using cash, money order, certified check, credit card or debit card for a...

minimum of 15 months. You will not be able to pay by check.”
 
In a conversation with our Customer Service department on 7/8/15 we confirmed for the authorized party on Ms. [redacted]’s account, [redacted], that certified checks and money orders are not the only options to remit payment. If Ms. [redacted] would like to discuss other acceptable payment methods we would encourage her to contact us anytime at ###-###-####.
 
 
Jason C[redacted]
We Energies Customer Assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] At this time, I am going to reject your response to my complaint  which really doesn't even address what I mentioned in my original correspondence. I am not interested in any payment plan because that was not my modem for submitting my complaint against We Energies. In fact your response is an insult to me. you also answered my concerns that we energy does have a program where customer   pay a bill based upon some calculation as opposed to actuality when under a payment plan. my concern is that individuals customers like me have to compensate for  these payment arrangements. I'm not going to go back and forth with We Energies but I would like to escalate this to an organization outside of We Energies because We Energies refuses properly or accurately bill customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]How is it ethical to CHARGE A PERSON FOR YOUR MISTAKE THAT YOU FOUND ALMOST 2 YEARS LATER?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While we had a conversation that gave promises of what they would do with foliage, which it was not, but equipment failure I have not heard anything back from them telling me this is resolved and they resolved it.  I would like to see that in writing.  We have elderly on this street and it is difficult to navigate these many outages-hauling water from the sump pump, manually letting up the garage, cutting off breathing machines, spoiling food in the fridge, etc.  I could understand if this was periodically in a major storm, but not every month or so.  They have started the trend they had a year or so back and has been ongoing since 2006, when we moved here.  Never have I seen such in any other area I have lived.
Regards,
[redacted]

This customer ordered online.  She ordered a pizza with extra sauce and no cheese. She never explained what was wrong with the pizza.  I assume she meant to order Extra Cheese and No Sauce.  This is a common mistake by customers using the Internet ordering features.I personally made...

both pizzas.  She showed up at the store while the remake was being delivered.  She never explained to me what was wrong with her order, just that she wanted a refund.  No one hung up one her.  Our phones are old and have been manually repaired for years.  They sometimes disconnect in calls.  This is not an uncommon occurrence and we have to call customers back to finish orders quite frequently.   There were no women on staff inside that night.  Not sure which of my female employees she thought I was being rude too.  It's also not uncommon for me to dictate the actions on my employees.  This instance being and I quote "don't answer the phone just yet I need boxes posted."  Which means to label boxes for items coming out to the oven.  Not an uncommon requests.   IThe customer was very rude and quite venomous.  She never explained what was wrong with her pizza. She just called and said it was wrong.  I remade it and while it was being sent out she showed up at the store demanding a refund.  I was supervising the call that she was "hung up" on.  [redacted] did not hang up on her, nor was he rude. He was asking me what to do about the situation and I was coaching him while making orders. He actually said she hung up him.  Then she showed up at the store quite livid, despite that I had a remake on the way to her address.  Normal delivery time during rush is quoted at 35 to 45 minutes, in very busy instances, like this night, delivery times are quoted at 45 minutes to an hour.  There is a culture of customers here in Natchez that try anything they can to get free itmems.  In my few weeks on managing this store I've come across more cons and scams trying to get free food and even money than I've ever seen.  I can't fix something if I don't know what's wrong with it.  I gave her her refund and apologized for the issue, the issue that we were never made aware of.  We just assumed she didn't input her order online correctly and got something she didn't expect,nor realism that she ordered.  It was a pizza with no cheese.  That's what was ordered, that's what we made.  We were never told anything different from the customer. Good day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

While we regret any inconvenience experienced by Ms. [redacted], the meter breaker for her unit was left off for safety reasons. If electricity is restored while there is demand on the meter it is a potential spark hazard to our employee as well as a fire risk for any appliance within the...

unit that was turned on when the service was originally disconnected.We encourage Ms. [redacted] to keep her account current moving forward to avoid any possibility of service interruption. Also, we would be happy to establish a deferred payment arrangement at any time if the full amount due cannot be paid by each month's due date.

Mr. [redacted] has been the customer of record since 2/15/15 and is billed monthly for electric service. Due to non-payment of service since the account was established, the electric service was locked off on 07/18/16.  An authorized party called on Mr. [redacted]’s behalf claiming they agreed to...

make a payment on 7/29, however, doing a search of phone records confirmed neither party called to discuss payment issues to avoid disconnection.   They were informed of the required amount needed for restoration of service, payment was received and service restored on 07/23/16.  Going forward it is advised that Mr. [redacted] establish an extended pay agreement for the remaining account balance, or be at risk for future collection action up to an including re-disconnection of service. Tell us why here...

On 5/2/17 we spoke with the account holder who advised she would call us back if she wanted to have the electric and gas meters locked, which would close the accounts and stop the billing. We have not heard back from her as of today, 5/12.[redacted] is not the account holder.

As indicated in our original response, we have multiple reasons to believe the previous account holder is still residing at the address in question and we require proof of residence (POR) elsewhere for that person before moving forward with Ms. [redacted]'s service application. If Ms. [redacted] can provide POR we would encourage her to contact us immediately so it can be submitted for review.

I have had my iPhone repaired multiple times, on many occasions by Goldy Technology Specialists. I have always received the best customer service. He always goes above and beyond to help and offer the most fair prices. I have recommended this service to many of my friends and family.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Ok, I will go go ahead and have my attorneys to file the complaint in [redacted] Court.
Regards,
[redacted]

We do not disconnect electric or gas service for non-paymentduring the five-and-a-half months between November 1st and April 15th.This period is referred to as the Winter Moratorium. Customers who do not payduring the moratorium are at risk of being assessed a deposit based on the fourhighest...

consecutive bills in the past 12 months. To avoid deposits we encouragecustomers to keep their accounts current through the winter. During the past two winters the Lees have not made any paymentto their We Energies account in the the months of October, November, December,January, February, or March. When [redacted] called us in March of 2015 todiscuss payment arrangements we agreed to accept a down payment of less thanone-third of the outstanding account balance to establish a deferred payment arrangement(DPA) on the remaining amount.In her inquiry to the Revdex.com [redacted] stated that her paymentfor last month’s bill was late due to the holiday weekend, but this year LaborDay fell on the 7th of September, while the due date for the bill inquestion was August 29th, a full week before the holiday weekend.When their payment did not post until September 9th, one day after thenext bill had been generated, the DPA established in March was broken.We are not required by the Administrative Code of Wisconsinto offer a second DPA to customers who have previously broken one. This is whythe rep [redacted] initially spoke with on September 14th advised wewould not be providing an extension on the due date offered by our automatedsystem. Later that same day, however, a supervisor agreed to offer a second DPAwith a due date extension as an exception. The Lees have since fulfilled thedown payment requirement for the second DPA and it will be active with theirnext bill, set to print on October 7th.Moving forward we would encourage Mr. and [redacted] to pay byor before the due date listed on each monthly bill to ensure the new DPA doesnot break. Keeping the terms of the arrangement will also prevent theassessment of a Winter Moratorium deposit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  I have made perfectly clear what I would like to happen to resolve this matter previously.  I will not continue to repeatedly return calls to discuss this matter to then only be transferred to voicemails.
Regards,
[redacted]

Review: I had pizza delivered on April 24 2015.The delivery person spun up my gravel driveway. I contacted the location numerous times and got the run around.After about a week a manager contacted me and said they weren't going to do anything.I contacted the corporate headquaters also with nothing done.I work hard for what I have and don't need some punk kid destroying it. All I wanted was for him to fix what he didI have pictures of the damage.Yes it's just gravel but it's my propertyDesired Settlement: To have my gravel fixed

Domino's Pizza ComplaintOrdered 1 medium pizza, 1 small pizza and a alfredo pasta bowl from dominos on 04/14/2014 at 5:54PM Order #: XXXXXX. Order total was 27.79$ paid in cash. I've had this continuing problem for over a year. Every time I buy a pasta bread bowl WITHOUT chicken, the employees STILL provide chicken in my bread bowl. Before the delivery guy left, I checked my order to make sure it was correct. Still wrong. I would like a free order or a refund. I also have another complaint, about the delivery guy sitting in my driveway talking on the phone for 5-7 minutes. That's not professionalism. Desired SettlementI would like a refund or a free order. I will not be ordering from them again. This has been going on too long. They should know how to make proper orders.