Dominos Pizza

Hello Ms*** ***
Thank your for choosing Domino'sI received the complaint listed belowI am sorry for your experience with Domino'sThank you for speaking with me on the phone on Friday, August 5, I entered the last numbers of your credit card ending in that you provided
There are no charges on this card from Domino's located at W Goodhope Rd, Milwaukee, WI from 7/1/2016-8/5/Please see the attached transaction search from 7/1/2016-8/5/I also could not find any orders under your name, address or phone number at this location.If you could please provide the phone number you placed the order under I can search for your orderAlso, please provide your monthly bank statement with the Domino's charge so I can verify the charge on 7/15/2016.If you have any questions please contact me at 414-443-or via e-mailThank you for your time.Sincerely,*** ***Domino's Office Manager

The final balance of $on account 7278-270-211, which was open from 11/3/until 5/25/11, was included in a Chapter bankruptcy filed on 5/31/That account did not have any security deposit, so when we received notice of the bankruptcy the charges were written off and reported to the
credit bureaus accordinglyAs the charges are covered by the bankruptcy they are not collectable, but will still show on a credit report We would encourage MrB*** to call our Customer Care Center anytime at 1-800-242-if clarification or further discussion is needed because our records show we have not spoken with him about this account since

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695862, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the company's response: When my husband and I arrived home on September 22, 2016, we saw that the workers that WE Energies contracted with had filled the bottom portion of our parking slab with dirt and a sand and rocks mixtureThe project lead Tom S*** assured me that he would fix the damage and replace the bottom portion of the parking slab with the white rocks that they originally dug outWell you can see in the pictures that I have attached that was not the caseThe top portion of the parking slab is white rocks that we purchased from Home DepotPrior to August 18th the parking slab was filled with white rocksYou can see on the picture how dirty the bottom portion of the parking slab looks after they added dirt, sand, and yellow rocksYou can also see how the lawn on the other side of the sidewalk is partially removed and the dead grass is the tractor tire marks that sat on our lawn while they removed the dirt and rocks from the lawn and parking slabThe trucks and drills that they used left tire marks and scraps and div-its on the bottom part of our drivewayI do not accept the responseI want my property returned to its original state with green grass, smooth driveway, and a parking slab filled with white rocks. Please include attached pictures
Regards,
Kameal L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The tenant who resided upsatirs moved out September of There is no reason that WE Energies would need to go all the way back to October to correct a mistake they madeAs I stated to ***, I did not hook up my own gas or electric and the technician employed by them should be competent enough to do soIf it was incorrectly operating in then it had to have been before I moved there also and no one else's bill has been affected by mineI am already having a hard time keeping up with this bill which is wasted money and to have another almost $dollars added because of a major companies error is unethicalI'm not asking for free services, I'm asking for WE Energies to admit there mistake and not push the cost off on meIf there was an issue I can see going back to the begining of this year but not almost one year and a half agoWE-Energies is only doing this because there is no competition for them in the market so they prey on people to make up all the money for mistakes they have madeWhen *** *** called me as a "courtesy," she should have been say we made an error and have corrected it going forward, not we made an error and you must pay for itWhere is the customer service? Please take off the extra money on this bill because it was already paid in Why would I be paying again for services a year ago?
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Dominos Pizza regarding complaint ID ***.Sincerely,*** ***

Ms
*** ***’s account was enrolled in budget billing ($133) that included a monthly
installment of $for a total amount owing of $When enrolled in the budget
program there is a set monthly amount, based on the customer’s month average usage
history Budget is an
option that is
offered to customers to help them manage unexpected heating or cooling expenses
while paying a set amount each month. Any difference (debit or credit) between the budget and the actual bill
amount is set on the side as a “settlement balance” and will adjust monthly depending
upon the bill amount. Whenever
there is a credit in the settlement balance the customer is allowed to use that
credit towards their monthly bill. There
is no set enrollment period to remain on budget and the customer may choose to
terminate budget at any time, with the understanding should there be a debit
amount in the settlement this balance is brought forward and considered due,
same if there is a credit this is applied towards the account. With a debit amount an extended pay agreement
is always an option that is available if the customer is unable to pay the
balance in full.Upon
reviewing Ms***’s account it appears that she has spoken to a customer
service representative who, at her request, terminated her budget, bringing
forward any credit from her settlement balance. The remaining account balance has been setup in a DPA to be billed in a
monthly installment along with her current charges. The budget program is always available should
Ms*** decide to re-enroll into the program

Mr***’s current residence has meters that are known as AMR meters. These meters transmit daily reads back to the utility for both the gas and electric consumption; allowing the utility to bill Mr*** monthly on his actual usage; the bill that Mr*** receives monthly is not and
estimated billing of usage, it is actual consumptionWe Energies does offer a program known as Budget Billing, where the monthly budget amount is based on the prior months of usage history at the propertyOnce an occupant has resided at a residence beyond months the average (Budget) amount would be based on the occupant’s usage historyAt this time Mr*** is not enrolled in this program, he is billed monthly for his actual usageShould Mr*** have any questions regarding his billing concerns our customer service department is available hours a day, days a week and can be reached at ###-###-####Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Despite being a horrible policy of paying for electric of an apartment I had no keys or access to, I agreed to pay the amount due to the apartment on *** **TI asked how much the bill was I told WE Energies that I could pay with a credit card over the phone that day The service rep told me "not to worry about it" and that they would "generate a final bill" and I could pay the entire bill at that time On 11/09/I had my husband call WE Engergies as we had not gotten a final bill and we were fearful we were still being charged My husband called and confirmed the energy was cancelled Again was told to wait for final bill.In January I was sent to a collection agency The very day I got the letter I paid the collection agency.I would like for WE Energies to take the negative remarks off of my credit cards I was told mis-information over the phone, was denied to make a payment when offered, and never got a bill from WE Energies WE energies provided you with incomplete information as they have no note or recordings about what were discussed during important phone conversation
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

A We Energies customer who cannot pay her bill in full by the due date has the option to enter into a deferred payment agreement (DPA)A DPA consists of an agreed-upon down payment and then an installment toward the past due amount each month moving forward, plus whatever current charges are due
for that monthIn exchange for making that agreement, We Energies agrees not to assess late payment charges and to report the account to the credit bureaus as currentIt is important to note that charges included in a DPA are actually past due, but with the good-faith promise from the customer to keep the terms of the DPA We Energies agrees not to report the charges as lateHowever, if the agreed upon payment schedule is not kept and the DPA is broken, all charges are subsequently reported to the credit bureaus with their actual age statusIn Ms***’s case, when she did not pay the amount listed on her April 17, bill, her DPA was broken as of the issuance of the May 16, billThis meant that all charges were reported with their actual age, and some of the charges included in the broken DPA were more than days past dueWe appreciate that Ms*** has since contacted our collections department and established a new DPAWe would encourage her to keep the terms of the new agreement to ensure positive credit reporting moving forward

While we regret the misunderstanding about the service responsibility paperwork sent to Ms***, We Energies is a regulated utility and must therefore adhere to the Administrative Code of WisconsinCode requires that all properly metered consumption be billed to the party responsible for
the usage, even if that party cannot be determined until after the service has been usedThe reason for this requirement is to ensure all customers pay the same rate for service receivedWith that in mind, if we were to reduce the backbill or settle on a lower amount, this would effectively be giving Ms*** a lower rate per kilowatt hour than other customers paid during the same periodThe Administrative Code prohibits thisWe can, of course, offer an extended deferred payment arrangement (DPA) to help manage the impact of the large rebillWhile in a DPA there would be no late payment charges, interest, or negative credit reporting assessed to the accountHer account notes indicate Ms*** has been in contact with our Customer Care Center to discuss possible DPA options, and also the process for removing her garage meter and rewiring the service to her home meterWe appreciate the open communication and encourage her to establish a DPA on her next contactReps are available any time at ###-###-####

Dear Sir,Regarding the matter of being charged of on March 4,Thetransaction never went thru because it was cancelled and never process theamount.Thank you,Julie M***Dominos

On Thu, Oct at 5:AM , *** *** wrote:Complaint ID: *** I would like to cancel my complaint I submitted yesterday, the issue was resolved Thanks, *** *** ###-###-####

We Energies:I am not happy with what you stated because as follows:1) I never received back in November that you were going to charge me an additional charge (deposit) of $683.2) I am already struggling to make "things" work because of life....such as car broke down, such as my husband getting hurt at workand then to add an additional charge is really robbery!!!! And isn't that what late charges are for? 3) My husband already makes a tad to much to have emergency help.I would like we engergies to drop the deposit- because even tho I can set a payment arrangement what happens if something else happens (hopefully it doesn't) but that is life and then we energies can shut us off-

Just want to say that I received my new Motobecane Titanium Night Train Bullet fat bike less than one week after I ordered it, and miles journey which was delayed days due to weatherIt arrived undamaged and as pictured/described on Bikesdirects' siteNo problem with payment [paypal], simple assembly, even for a novice like meI will recommend them to everyone*** in ***, California

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am having probleyou think I can't afford my past due bill ,how am I going to afford the deposit!!!!! And I can't afford to have $on hold for a whole year nevertheless, a month or a day!!!! And what happens if I default again it will take longer for me to get this deposit back, so if I have car problems or something else, like life happens, and we don't have any food in the house I will have to pay WE engergies and not go to work and not eat.I am so upset about thisBecause I really was not aware of this deposit because I did make a payment in the late October I still want this deposit dropped!!!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PSC Deposits residential(4) EXISTING RESIDENTIAL SERVICE(a) A utility may require a cash deposit or other guarantee as a condition of residential service if any of the following circumstances apply(7) AMOUNT OF DEPOSIT (c) If, during the cold weather disconnection rules period, a customer had an arrears amount incurred during this period that was days or more past due and had the ability to pay for utility service, the deposit may not exceed the highest actual gross bills for any consecutive months within the preceding months review period, as determined by the utility(10) REFUNDThe utility shall refund the deposit of a residential customer after consecutive months of prompt payment

He had us do extras for free and then told one of the guys I was working with I was not going to get paid because he dont have the funds

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Ms. [redacted] neglected to make payment for services  provided  from 12/29/14 – 05/05/15, resulting in a  past due balance and service was disconnected.Prior to services being interrupted Ms. [redacted] was granted a 21 day medical extension until  7/02/15, allowing her additional time...

to make the required down payment and establish an extended pay agreement.  Ms. [redacted] did establish an agreement, however, failed to pay the full down payment by the due date and service was disconnected on 7/27/15.At this time Ms. [redacted] made the required payment , service was restored and she has reset an agreement that will begin with the 9/01 bill.With any medical conditions or medical equipment in the home, it isrecommended that you have an emergency back-up plan in place in case of anyfuture power interruptions from unexpected circumstances (storms, third partydamage, etc.).To avoid interruption of service for non-payment  it is recommended that you pay the balance due in full each month.  Having an agreement in place also prevents late payment charges and negative credit reporting.  Should you have any questions regarding your agreement please contact our payment arrangement department at###-###-####.  Tell us why here...