Dominos Pizza

At the end of October 2014, when Ms [redacted] filed an inquiry with the Public Service Commission of Wisconsin (PSCW) regarding her billing issues, a six-month protection was added to her account to prevent any collection action while the PSCW file was being investigatedAt the conclusion of that investigation on 12/5/Ms [redacted] agreed to a deferred payment arrangement (DPA) on her remaining account balanceAs she notes in her statement to the Revdex.com, the terms of that arrangement were not keptNo DPA confirmation letter was sent, and subsequent bills listed the unpaid balance as “Previous Charges” with no indication on the statements that a DPA was in placeNegative credit reporting and late payment charges were only prevented because of the courtesy protection that remained in place after the PSCW inquiry The 6-month protection expired at the end of April 2015, and the next bill issued on 5/5/included notification of a negative credit report because of the past-due status of the accountAlthough the negative report was correctly assessed, when Mr [redacted] contacted us about the matter on 5/13/a supervisor in our Customer Care Center agreed to remove the negative report due to the apparent misunderstanding about the DPAAt this time the supervisor also faxed a letter to the ***s’ loan officer advising that the negative credit report would be reversed While we regret the misunderstanding, we addressed the negative credit report immediately when the ***s contacted usWe Energies cannot assume responsibility for the timing of events outside the scope of their account activity

I bought my bike several months ago from bikes direct because I had heard nothing but good things From day I have had issues with the shifting on my bike I thought it was me from poor assembly so I took it to a LBS and was told the derailleur was bent So I thought I was set and did not want to blame bikes direct because of a possible shipping issue, but I still had problems after that After many tune ups my bike mechanic finally found the issue I had a poorly machined sprocket causing the chain to slip when riding hard I am assuming this is a one time issue that normally does not happen since most people have good experiences but it has frustrated me all summer Just be sure to give your bike a good look over when you get it so you can send it back if you see any issues Casey

Initial Business Response / [redacted] (1000, 9, 2016/05/05) */ They were given a credit for a Medium topping pizza with usThey can redeem it at any time Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the response of the store credit ,all I wanted is what I paid for

Kyle stated ours computer system is not set up to save cc information therefore there is no risk to her identity theftShe was given the $credit in the Domino's system, not to her card as we don't save that informationIt automatically does not goes through when the order is cancelled and the charge is voided within 3-daysShe should have seen the refund alreadyI apologize for any misunderstanding and inconvenience the customer may have sufferedPlease have her give us a call and ask for Kyle or Josh if the charge did not void

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you! Regards, [redacted] P [redacted] Sr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** At this time, I am going to reject your response to my complaint which really doesn't even address what I mentioned in my original correspondenceI am not interested in any payment plan because that was not my modem for submitting my complaint against We EnergiesIn fact your response is an insult to meyou also answered my concerns that we energy does have a program where customer pay a bill based upon some calculation as opposed to actuality when under a payment planmy concern is that individuals customers like me have to compensate for these payment arrangementsI'm not going to go back and forth with We Energies but I would like to escalate this to an organization outside of We Energies because We Energies refuses properly or accurately bill customers

We regret the misunderstanding and resulting miscommunication regarding responsibility for gas service at Ms [redacted] 's homeAfter receiving this concern from the Revdex.com we spoke with Ms [redacted] and an agreeable deferred payment arrangement has been established on her new accountShe agreed to call back with any additional questions or concerns[redacted] We Energies Customer Assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11742125, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Terry And Melissa B [redacted] The address of [redacted] have no relation to the [redacted] residence - that residence was a rental home and when the business closed due to sheriff sale - the Wolf River Bank took over all the accounts and locations They were accountable for all monies due at that residence and business from that day forward It should not have been related to the residence at [redacted] locationThis is what we were told by Attorney Michael V [redacted] and the Wolf River proprietors that took back the business and residence at [redacted] MTPJ Group LLC/Buncon LLC which is what these accounts with We Energies is for No relation to [redacted] location

While we maintain that Mr***’s account balance was accurately reported, we agree that the delayed Energy Assistance grant made it difficult for him to anticipate his account statusBased on this and Mr***’s efforts to address his balance and keep the account current, we have removed the negative credit report issued on January 27, Please be aware that credit bureaus can take up to days to update their records after a change has been submitted

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Your U.SBank card has been authorized by DOMINO S in the amount of $-Your new available bal is $Quit? Txt STOP Help? Txt HELPThis picture message or video message was sent using Multimedia Messaging Service.To play video messages sent to email, Apple QuickTime or higher is requiredVisit www.apple.com/quicktime/download to download the free player or upgrade your existing QuickTime PlayerNote: During the download process when asked to choose an installation type (Minimum, Recommended or Custom), select Minimum for faster download Regards, [redacted] ***

Due to Mr [redacted] ’s lack of payments during the winter moratorium (No payments during the period from October 2, – June 11, 2014) resulted in a deposit being accessed to his account on December 29, The purpose of the deposit is to change the customer’s payment habits Paying the balance in full and on-time monthly has a positive effect on their credit report and avoids additional late payment chargesThe deposit refund history begins from the date the full deposit is on hand eligible to be refunded by paying the balance due in full and on-time payments for consecutive months This includes no more than one late paymentWith each additional late payment the refund date is extended until consecutive on-time payments are received The account balance was paid in full on April 16, and the Deposit Receipt letter was mailed to Mr [redacted] outlining the guidelines necessary for the deposit to be refunded With timely payments the deposit would have been refunded after paying his April bill in full and on-time However, Mr [redacted] neglected to make another payment until June 4, 2015, making partial paymentsSince April 16, there have been a total of late paymentsThe account has been paid in full since 12/31/ At this time the projected refund date will be January Going forward Mr [redacted] is required to continue to pay his account balance in full and on-time for the deposit to be refunded Should there be any additional late payment charges the refund date will continue to be extendedTo better help with his utility costs enrolling in auto pay or our budget program may be options that will help manage his utility costs, ensuring the payments are paid on-timeThe budget for the residence is currently $ Also enrolling in APP is easy and simple and can be completed through our website with Mr [redacted] ’s My Account loginTell us why here

We do not disconnect electric or gas service for non-payment during the five-and-a-half months between November 1st and April 15thThis period is referred to as the winter moratoriumCustomers who do not pay during the moratorium are at risk of being assessed a deposit based on the four highest consecutive bills in the past monthsTo avoid deposits we encourage customers to keep their accounts current through the winterLast winter (2014-2015) Ms [redacted] made no payment toward her account between 9/19/and 4/22/During that time her account balance went from zero to over a thousand dollars in arrearsAfter the moratorium ended Ms [redacted] failed to establish a deferred payment arrangement (DPA) and did not bring the account currentA letter was mailed on 11/6/advising that if the account was not kept current or in an active DPA during the moratorium, a deposit would be assessedAs of today, February 12, 2016, Ms***’s last payment posted to her account on 10/2/Because she did not keep the account current during this year’s moratorium, a deposit of $was assessed and included on the 1/27/billWe are willing to review Ms***’s income to determine if she is eligible for a low-income deposit waiver, and we encourage her to call to discuss the information neededIf she is not eligible for a waiver we are still willing to establish a DPA on the deposit and arrears [redacted] We Energies Customer Assistance

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Update: [redacted] Complaint # [redacted] We Energies has received documentation from Mr [redacted] regarding his claim of ID Theft Upon close review it has been determined that Mr [redacted] has provided acceptable proof and will not be held responsible for any charges associated with his ID Theft claim Based on this decision our credit department has contacted the credit bureau requesting that the trade line for the ID Theft charges be removed from Mr [redacted] ’s credit report Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:I've submitted a complaint to you guys about this company just a month agoHere is a copy of the complaint from a month agoI'm complaining again because once again they added the balance back onto my bill after taking it offThey are still trying to bill for the month of april that I didn't live in the apartmentAt this point I'm looking into getting an attorneyI'm don't understand why they keep taking off the balance and putting it back on itThey need to compensate me for all the [redacted] that they have put me through including sending me to collectionsThey need to fix this once and for all so that it doesn't keep popping back up on my bill Complaint Details From 6/30/I MOVED INTO MY APARTMENT MAY 10TH OF WE ENERGIES IS TRYING TO BILL ME FOR APRIL OF AND I DIDN'T EVEN LIVE THERE AT THE TIMEMY LEASE MOVE IN DATE SAY MAY 10TH OF I'VE CALLED WE ENERGIES A MILLION TIMES ABOUT THE SITUATION AND THEY KEEP GIVING ME THE RUN AROUNDTHEY'VED FIXED IT TIMES AND THEN ADDED THE BALANCE BACK ONTO MY ACCOUNT THREE TIMESNOW TODAY I RECIEVE A PHONE CALL FROM A COLLECTIONS AGENCY FOR THE $FOR THE MONTH OF APRILI CALLED WE ENERGIES AND ASKED FOR A SUPERVISOR AGAINTHE GIRL GAVE ME THE RUN AROUND AND THEN HUNG UP ON MENOW I REPORTED TO THE CREDIT BUREAU FOR A BILL THAT ISN'T MINEI'M PISSEDI'VE BEEN DEALING WITH THIS MATTER SINCE MAY OF WHEN I RECIEVED THE BILL IN THE MAIL.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I want this bill permanently fixed so that it doesn't keep popping back up and I want compensation for all the trouble that they have put me through Regards, [redacted]

As noted in our original response, We Energies has correctly reported Mr [redacted] 's credit informationThe account being listed as closed was the result of an issue at ExperianWe have verified today, 9/25/15, that Experian has corrected Mr [redacted] 's report

When We Energies is notified that a customer is deceased we are required by law to stop billing that person as of the date of death Moving forward, if utility service continues to be used we must have a person or legal entity to billIf no one is willing to accept responsibility our only other option is to disconnect the service.When Mr [redacted] contacted us on October 7, he confirmed he did not want the gas service to his father’s home disconnectedHe agreed to have service put in his name and said he would call back after his father’s estate was established to have the account switched over.On October 9, Mr [redacted] called back to close his account, saying he did not want to be billed for the gasWhen our rep advised we would have to disconnect the service Mr [redacted] again said he did not want it disconnectedOur rep advised if no other party was willing to accept responsibility our only option was to disconnect, and recommended he contact the mortgage company that owns the home to see if they would assume responsibility Mr [redacted] declined and said he would work with the court to have an estate set up so that entity could be billed, but also requested to speak with a supervisor about the matter.A supervisor spoke with Mr [redacted] on October 12th and again on October 14th and confirmed the three options available: leave the account in his name; have the service disconnected; or have someone else (including an estate) assume responsibilityMr [redacted] said he understood the three options and elected to leave the account in his name because an estate had not been established.In his inquiry to the Revdex.com on October 20th Mr [redacted] indicated his Desired Outcome is for us to bill the Estate of [redacted] for the gas service used at [redacted] in [redacted] We would encourage him to contact us anytime at ###-###-#### to provide documentation showing that an estate has been established so we can switch the account to that name

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] There is no fraud on my behalfBecause the other occupant doesn't live thereI will go payment arrangements for my own bill that has my name on itWith my address on itI will make payment arrangements on a bill that is not mineAnd I don't have any documents for the other occupant that doesn't reside in the residentsYou determination doesn't say that other occupant reside there because you have proof that the other occupant livesJust guide linesYour guidelines are enough proof to say the other occupant lives thereThat's is not physical proofBut I have proof that the other occupant doesn't live thereYou made your determination based off hear sayWhich will not stand up in courtIf I decided to ho through with my lawsuitWhich is definitely on the table at the momentBut I am still living my home with no lights on with my children because of WE energy not based off any fraud on my behalfIf I have to call a lawyer I willWhich they will do an investigation to see if WE Energies allegations are true which they areEven the property owner can tell you the other occupant does not reside at the resident any moreBut I guess that's not enough proof Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

On 5/2/we spoke with the account holder who advised she would call us back if she wanted to have the electric and gas meters locked, which would close the accounts and stop the billingWe have not heard back from her as of today, 5/[redacted] is not the account holder