Dominos Pizza

Mr*** *** currently has two accounts that are both enrolled in My Account, our online billing systemThe accounts have different addresses and separate account numbers, allowing the billing and payment records to remain separateIt appears that only one of the accounts was unsubscribed
from the Energy Gram newsletter; leaving the account ending in #5976, still setup to receive the Energy Gram emailOur Email Support Group was contacted and they successfully unsubscribed the account from future newslettersAdditionally, per Mr***’s request the paper bill status for each account has been reactivated effective with the 7/26/bill.Should Mr*** have any future concerns we urge him to contact our customer service department at ###-###-####. Representatives are available hours days a week to assist himTell us why here

HONEST, VERY HELPFUL

Initial Business Response /* (1000, 9, 2016/05/05) */
They were given a credit for a Medium topping pizza with usThey can redeem it at any time
Initial Consumer Rebuttal /* (2000, 11, 2016/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept
the response of the store credit ,all I wanted is what I paid for

Ms *** has also filed a complaint with the Public Service Commission regarding her concern. It is presently being reviewed to determine that the situation was handled correctly.Tell us why here

While we have reason to believe the previous account holder is still residing at *** * *** St, due to weather concerns we have started an account in MrW***'s name at his request and reconnected the electric service.We would encourage MrW*** to contact us after receiving his first bill to discuss payment arrangements on the balance from his previous account

The reason for the estimated bills was explained in our initial responseWhen Mr*** contacted us on 8/5/as the bill messages requested, all estimated charges were cancelled and his account was rebilled for the correct actual usageAs noted in our first response, Mr***'s final bill did not include any estimated chargesHe has been billed only for the actual consumption that registered on the meter between his start date of 10/19/and his stop date of 8/7/With that in mind, there will be no adjustment to his final account balance

A field services department representative spoke with MsL*** and explained the process regarding not only the work, but also the restoration process. MsL*** indicated that she now had a better understanding of the work and the multiple steps that needs to be completed prior to the final
restoration. The expected restoration should be completed within approximately business days which will put us right around the week of September 19th, this time could change depending upon any unforeseen weather situationsTell us why here

I had Krull heating and cooling over last night to address an issue I had with the furnaceHe came over and brought his young son inHe looked confused at what I was trying to explain to himHe was not very knowledgeableHe blew in a tube and adjusted a few hose clamps and told me it was fixedHe was a there a total of minutes and billed me $Immediately after he left, the problem continued and I called him right awayHe did not answer and I left a message that my furnace was not workingHe did not call me back that nightThe furnace was not working properly all night and my house temperature dropped to degreesMy children and I woke up very coldI called him again in the morning with no responseI repeatedly called him throughout the day with no response
I was forced to call another heating contractor to avoid my pipes freezingThe contractor showed up promptly and immediately identified and fixed the problem within 1/hour and the furnace is running great

As stated in our original response, based on PSC 113.0301(1m)(h), we will continue to deny Ms***’s application for service until verifiable proof of residence elsewhere for the current account holder is received

Initial Business Response /* (1000, 5, 2014/03/10) */
Contact Name and Title: ***, Assistant Mgr
Contact Phone: (808) ***-***
Contact Email: ***@live.com
AlohaTo the best of my knowledge, the issue the consumer has with our store had been resolved on February 26th, when a
representative of the organization came to pick up the check written out for all three datesThe customer had been in contact with our Area Manager, who apologized for the way things were mishandled and relayed the same information to our store in Hilo about what had happened on the 22nd of FebruaryPlease allow me to also apologize to the customer on my store's behalfEven with the changes taking place within management and the store as a whole, it is never an excuse for mistreating any of our customersAlthough we could not identify who had spoken to our customer so rudely, we've already taken steps to retrain all our employees in hopes that such terrible customer service doesn't happen again
Final Consumer Response /* (2000, 7, 2014/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Order wings on line with bbq and they were delivered to hot
Product_Or_Service: wings
Order_Number: ***
Account_Number:

I am willing to do thatWhat information of such proof of residency do they need
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11761336, and have determined that this does not resolve my complaint I explained to we energies that this is a family home and any one of us could be in the house at any given time
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael W***

We purchased a Buccaneer home in March 2015, thinking it was a top of the line home Needless to say, we have had the service guys from dealership back to our home about or times and a Buccaneer service guy come to Texas from Alabama once Still nothing but trouble All they wan to do is patch everything on a $100,home Rediculous Sheetrock walls are cracked, counter top is coming up, seams in floor through out home is showing, wrong color vinyl siding, doors will not shut, cabinet doors in kitchen are falling apart Just a few things to start with I will never purchase or refer anyone to purchase a Buccaneer home

The prior customer of record, Mr***, has been in contact with our Positive ID Deptand he was requested to provide proof of residency, which he agreed to do. To date Mr*** has not provided any documentationConcerns regarding the tenants and his property this prompted Mr*** to call on 10/26, requesting to have the utility service placed into his name. By doing so Mr*** was advised and understands that service must remain in his name until the tenant is approved. It was also explained that if their request for service is denied the service must remain in his name; Mr*** acknowledged that he understood and agrees to the terms of service. Service was restored on 10/On 10/26/16, due to the association between Mr*** and the applicant, the applicant was advised to contact Mr***, to encourage him to provide the proof of residency Positive ID has requested in order to move forward with their request for serviceUntil acceptable documentation is received service will remain in the owner’s

We Energies often encounters situations in which a customer who has accrued a significant balance attempts to avoid payment toward that balance by having a third party apply for serviceThis is known as “name-switching” and is considered to be a form of fraudThe Administrative Code of
Wisconsin, as enforced by the Public Service Commission, outlines utility protection against name-switching in PSC (1m), which states, “Residential utility service may be disconnected or refused for any of the following reasons: … (h) Delinquency in payment for service received by a previous customer or occupant at the premises to be served, if an account is transferred to a new account holder or customer and the previous account holder or customer continues to be an occupant of the dwelling unit to be served.” On 10/04/16, prior to service being locked off at 61st St, a prospective new occupant called to establish service. They failed the Positive ID Q&A and were requested to apply in person; no application was received. On 10/07/the 2nd prospective occupant called for service, providing move in date of 10/07; they passed Positive ID Q&A and a message was left on10/requesting the owner call Positive ID to verify any change of tenancy there was no return call and service was locked off on 10/12. Early evening on 10/12/the owner called stating he was unavailable during the day to return the call and advised to contact Positive ID the following day. When the owner called on 10/he was informed that neither the prior tenant nor the current applicant called on a timely basis to stop or start their account, resulting in interruption of service Due to suspected name switching the current applicants request for service is pending as the Positive ID Deptis waiting to speak with the customer of record before moving forward on a decision regarding the applicants request for service

Prior to a customer’s services being disconnected for non-payment, We Energies encourages our customers to contact the collection department and establish an arrangementThis consists of making a down payment, which is typically a percentage of the account balance, and then the remaining balance
is then divided into monthly installments and billed monthly with their current charges for a predetermined period of timeWe Energies reaches out to our customers through bill messages and outbound phone calls, offering them the opportunity to establish an agreement to avoid interruption of serviceWhen services are disconnected for non-payment, an agreed upon down payment is required in order for services to be reconnected. Once paid, the reconnection is scheduled for the following day; this is a business decision to help us better manage and schedule our field operations personnelMoving forward we encourage our customers to contact us before receiving a notice to disconnect serviceTell us why here

We would be happy to investigate the situation if Ms*** would provide the address where her mother has applied for service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Dominos Pizza regarding complaint ID ***.Sincerely,
*** ***