Dominos Pizza

Mr. & Mrs. [redacted] neglected to make payment for services  provided  from 10/31/14 – 01/06/15 and after 4/29/15 no additionalpayments were received , resulting in disconnected of service on  08/06/15. The required payment was received and service was restored on...

08/07. Typically reconnection of service occurs the following business day, unless there is confirmation from a physician confirming a medical conditionrequiring a same day reconnection.  The customer mentioned the use of medical equipment in the home, however, declined the consultants offer to fax a medical form to their physician.  A supervisor spoke to Mrs. [redacted] who confirmed there was no availability for a same day reconnection and their service was restored on 08/07. With medical equipment in the home it is recommended that you have an emergency back-up plan in place in case of any future power interruptions unexpected circumstances (storms, third party damage, etc.).  To avoid interruption of service for non-payment  it is recommended that you establish a pay agreement for the account balance or pay the balance due in full each month.  Having an agreement in place will also prevent late payment charges as well as negative credit reporting.  Should you need to establish an agreement pleasecontact our payment arrangement department at ###-###-####.  To avoid interruption of service for non-payment  it is recommended that you establish a payagreement for the account balance or pay the balance due in full each month.  Having an agreement in place will also preventlate payment charges as well as negative credit reporting.  Should you need to set up an agreement pleasecontact our payment arrangement department at ###-###-####. Tell us why here...

When payment was made with deposit, I was told that the deposit would be refunded in 12 months as long as the bill was current at the end of that 12 months. I was NEVER sent any "rules" in regards to getting the deposit back. This is just plain theft. I may have made a late payment, or did partial payment, but you have received ALL of your money as of this point, so why can't I get back my money. This is ridiculous.

For clarification: We started service for Wolf River Bank for all accounts at [redacted] as of the date their representative specified; no charges were billed to the B[redacted] after that date. When any account is closed and a balance remains unpaid after the due date of the final bill, it is our policy to transfer charges to any active account held by the same customer if those charges were of the same rate class (residential, commercial, farm, etc.). Therefore, when the residential charges billed to Terry B[redacted] at [redacted] were not paid, the total balance was transferred to the active residential account in Terry B[redacted]s name at [redacted] While the B[redacted] claim the addresses have “no relation” to each other, the two residential accounts are absolutely related to each other in terms of their billing status with We Energies. With this in mind, we must note that our charge transfer policies are consistent with the Administrative Code of Wisconsin as enforced by the Public Service Commission. We Energies believes that we have followed all bankruptcy laws, Administrative Code utility regulations, and Fair Credit Reporting Act requirements in the handling of the B[redacted]’ accounts. In our first response to this Revdex.com concern, we recommended they contact our Customer Care Center to discuss the specific dates and charges in question. Our records do not show they have done so. In our second response, we recommended the B[redacted] contact their bankruptcy attorney for clarification of the terms and charges included in the bankruptcy. Their most recent response does not seem to indicate any clarification was sought. As this is now our third response, we would ask the Revdex.com what additional information can be provided to bring this matter to a close.

As I previously explained we are required to rebill to correctly reflect each customer’s actual consumption and are not allowed to cancel the billing.  Each customer must be billed for their usage. Ms. [redacted] was rebilled from 10/01/14 to present.  The rebilling was not just for Ms. [redacted], in fact, the prior tenant to Ms. [redacted] was rebilled, as were the customers of record for the upper unit. We can appreciate Ms. [redacted]’s situation and it is never easy to receive a bill for additional usage.  However, we are required to correct the error and are willing to work with Ms. [redacted] to establish an extended pay agreement to help with the additional billing, as well as her past due balance.  Ms. [redacted] is encouraged to contact customer service at her earliest opportunity.

Update: [redacted] Complaint #[redacted]...

  We Energies has received documentation from Mr. [redacted] regarding his claim of ID Theft.  Upon close review it has been determined that Mr. [redacted] has provided acceptable proof and will not be held responsible for any charges associated with his ID Theft claim.  Based on this decision our credit department has contacted the credit bureau requesting that the trade line for the ID Theft charges be removed from Mr. [redacted]’s credit report.   Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I have tried to contact the business owner and I let him know that he would have to call you all and verify the date I moved out but he hung up in my face and when I tried to call back he didn't answer. My mom and myself have called numerous of times and left voicemails but haven't gotten a contact back

I purchased a Motobecane Sturgis Bullet Titanium Fat Bike `from Bikes Direct about 1 week ago, and received the bike only 3 days after ordering it by UPS. I have been riding bikes since 1965, and I can say without question, that this particular model, the Motobecane Sturgis Bullet titanium Fat Bike, is one of the highest quality bikes I have ever seen and ridden..... and that would be compared to other bikes at ANY price. I paid $1999.95 for the bike, and the quality of this titanium bike would rival bikes costing 2 to 3 times as much. Also..... the Bikes Direct customer service was fantastic, both before, and after the purchase. I can recommend this company without hesitation to anyone looking to save alot of money on a high quality bike, such as the one I purchased.

We Energies often encounters situations in which a customer who has accrued a significant balance attempts to avoid payment toward that balance by having a third party apply for service. This is known as “name-switching” and is considered to be a form of fraud. The Administrative Code of Wisconsin,...

as enforced by the Public Service Commission, outlines utility protection against name-switching in PSC 113.0301 (1m), which states, “Residential utility service may be disconnected or refused for any of the following reasons: … (h) Delinquency in payment for service received by a previous customer or occupant at the premises to be served, if an account is transferred to a new account holder or customer and the previous account holder or customer continues to be an occupant of the dwelling unit to be served.” After Mr. [redacted] filed this inquiry with the Revdex.com an authorized party on the account in question called to make payment arrangements and the gas service at [redacted] has been restored. Although a new account has not been established in Mr. [redacted] name, we would still encourage him to contact us to make payment arrangements on the outstanding balance from his old account at this address, which was open from 9/7/14 until 1/13/15 and immediately preceded the current customer on service.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately our records do not show that Al [redacted] is an authorized party on the accounts for [redacted]. Please have an authorized party contact our Customer Care Center at ###-###-#### to authorize Mr. [redacted] to discuss this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11742125, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Terry And Melissa B[redacted]  The address of [redacted] have no relation to the [redacted] residence - that residence was a rental home and when the business closed due to sheriff sale - the Wolf River Bank took over all the accounts and locations.  They were accountable for all monies due at that residence and business from that day forward.  It should not have been related to the residence at [redacted] location. This is what we were told by Attorney Michael V[redacted] and the Wolf River proprietors that took back the business and residence at [redacted] MTPJ Group LLC/Buncon LLC which is what these accounts with We Energies is for.  No relation to [redacted] location.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As with the similar credit reporting concern raised by Mr.[redacted] earlier this year (Revdex.com File [redacted]), please review the followingtimeline: 6/1/15 – Bill issued for $179.02, due date: 6/22/15No payment received.6/30/15 – Bill issued for $419.71 (179.02 of which was pastdue), due date:...

7/20/15                Nopayment received.7/30/15 – Past-due balance reported to credit bureaus. If Mr. [redacted] can provide a record of payment(s)submitted between 6/1/15 and 7/30/15 we would be happy to review theinformation. If he cannot, the information submitted to the credit bureaus wascorrect and will not be changed.Our credit department contacted Experian to ask why theystopped reporting Mr. [redacted]’s account after February 2015, but Experiancould not explain the stoppage. They have, however, advised the reporting errorwas on their end and the report will be corrected. We also checked withTransUnion and were advised they had no such error in their records, so Mr.[redacted]’s report should be accurate, including the past-due notices fromJanuary and July 2015, within the next 30 days. [redacted]We Energies Customer Assistance

While we were not properly notified of the status of his bankruptcy case, we do acknowledge that Mr. [redacted] has had excellent payment history over the past three-plus years. Based on this and his willingness to immediately establish a deferred payment arrangement on the transferred charges, we...

have requested removal of the negative credit report issued on 4/28/17. Mr. [redacted] should be advised that credit bureaus can take up to 60 days after notification to make changes to their records.

Kyle stated ours computer system is not set up to save cc information therefore there is no risk to her identity theft. She was given the $40 credit in the Domino's system, not to her card as we don't save that information. It automatically does not goes through when the order is cancelled and the...

charge is voided within 3-5 days. She should have seen the refund already. I apologize for any misunderstanding and inconvenience the customer may have suffered. Please have her give us a call and ask for Kyle or Josh if the charge did not void.

Revdex.com:
At this time, my complaint, ID [redacted] regarding domino's has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

[redacted] resided at [redacted] [redacted]
from 6/01/10 – 04/21/11.  The owner
called, explaining that the tenant was no longer at the property and service
was taken out of Ms. [redacted]’s name as of 4/21/11, leaving a final outstanding balance
in the amount of...

$1,976.12.  There was no
contact from Ms. [redacted] regarding the balance and it became a delinquent
account. New service for Ms. [redacted] was re-established at 9123 W Howard Ave as of
7/01/14. In May 2015 a third party attempted to place service into their name,
however, their request was denied.  While reviewing the account the final unpaid balance was discovered and
transferred to Ms. [redacted]’s Howard Ave account, making the balance due along
with current charges.With the new balance on the account Ms. [redacted] was given several options
to avoid interruption of service, one of them applying for EA, with approval being
allowed to pay a reduced down payment.  Ms. [redacted] was approved, made the requested
down payment and an extended pay agreement was established. However, Ms. [redacted] failed to keep the terms of
the arrangement, in addition to multiple other payment plans, resulting in the utility
requiring a significant down payment each time to re-establish an
agreement. Again, Ms. [redacted] failed to keep the arrangements, resulting in a
disconnection notice with her 09/04/15 bill.  She did take advantage of a 21 day medical extension, which expired on
10/13/15, allowing her additional time to make the requested down payment.   Ms. [redacted] made two payments totaling $700;
however, one payment was returned NSF, resulting in the agreement being
terminated.   A new bill is scheduled to
process on 11/04.With regards to Ms. [redacted] having an e-bill statement only, this is
something that she established through her financial institution.  Part of the enrollment process is agreeing to
accept a paper-free bill. Should Ms. [redacted] want to receive a paper bill she
will need to cancel the e-bill enrollment with her bank, the utility is not
part of the enrollment and cannot generate a paper bill while this enrollment
is active. To avoid future collection action and re-establish an agreement, it is
advised that Ms. [redacted] contact the collection department at ###-###-####.Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you!
Regards,
[redacted] P [redacted] Sr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have also listed this matter to the PSC
Regards,
[redacted]

Revdex.com:At this time, I have not been contacted by Dominos Pizza regarding complaint ID [redacted].Sincerely,[redacted]