Dominos Pizza

The mother of complainant who paid for her son's classes met with me on 6/3/2015 to resolve the matter.  We reached an agreement to award the certificate after the participant completes the required work.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be...

closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Charles Harth did no extras for me. His guy broke my front step which he repaired. That's it! He never spoke to me about payment. His 'guy' said I didnt have the money. I still have the money. I can and will fax a new contractor bid which states that the roof must be repaired because of the poor workmanship of the previous contractor. My home owners insurance is paying for the damage to the inside of the house and I already faxed the contgract to them. They are going after Harth and sons for the money they are paying to fix it. I will also be faxing that to the better buisiness bureau. The roof was not done to code. There are supposed to be roof hangers between every piece of sheeting. There are none. The sheeting was put on upside down and the ice and water shield was pieced together when the new contractor stated in ruins the integrity of the ice and water shield. It is supposed to be one piece. Harth and sons have no clue how to do a roof. By the way , [redacted] Harth and sons and there is a [redacted] news story of how he was brought up on charges for walking off a job. I will also be faxing pictures of the damage. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I feel I am being discriminated for my past. I do not owe We Energy any money. I did bankruptcy last year I have no balance with them. I did not say the subject in question was my roomate when the lady asked me I thought she said previous owner. I also do not like that they brought up my background I never consented to a background check to have it thrown in my face. I just want my electricity on so I can pay my bill. A past relationship should have nothing to do with utility bills! This is discrimination! I am being discriminated because of a past relationship that has nothing to do with paying a bill. He is not at the house its me and only me. I have went 3 weeks without electricity. This is a horrible misuse of power on the dept. Of positive identification. Its unfair and causing me distress and loss of money due to having to stay in motels or have to move because they won't put my service on. Its non of We energy's business who I date or use to date. I want my service on !

All publicly regulated utilities in Wisconsin are required by the Administrative Code, as enforced by the Public Service Commission (PSC), to rebill estimated usage for up to two years in the event of a metering inaccuracy. This is to ensure that a customer whose service is inaccurately billed does...

not pay less, i.e. at a lower rate, than a customer whose service was billed accurately.At the Wildenbergs’ request the PSC has opened a file regarding this matter. The rebill is currently under review to verify We Energies calculated the information as fairly and accurately as possible. If the PSC determines the rebill was fair and accurate we would be happy to establish a deferred payment arrangement (DPA) on the remaining balance. If, however, the PSC determines the rebill should be adjusted, up or down, we will rebill the account accordingly. Again, if needed, a DPA can be established after any adjustment is completed.

We Energies often encounters situations in which a customer who has accrued a significant balance attempts to avoid payment toward that balance by having a third party apply for service. This is known as “name-switching” and is considered to be a form of fraud. The Administrative Code of Wisconsin,...

as enforced by the Public Service Commission, outlines utility protection against name-switching in PSC 113.0301 (1m), which states, “Residential utility service may be disconnected or refused for any of the following reasons: … (h) Delinquency in payment for service received by a previous customer or occupant at the premises to be served, if an account is transferred to a new account holder or customer and the previous account holder or customer continues to be an occupant of the dwelling unit to be served.”   We have significant reason to believe the previous customer at Ms. [redacted]’s address continues to reside there. Based on this, we require verifiable proof of residence elsewhere for this person before we will reconsider Ms. [redacted]’s application for service. If such proof of residence elsewhere cannot be provided we would encourage Ms. [redacted] to have the customer of record call us to make payment arrangements to have the electric service reconnected.

Due to Mr. [redacted]’s lack of payments during the winter moratorium (No payments during the period from October 2, 2013 – June 11, 2014) resulted in a deposit being accessed to his account on December 29, 2014.  The purpose of the deposit is to change the customer’s payment habits.  Paying...

the balance in full and on-time monthly has a positive effect on their credit report and avoids additional late payment charges. The deposit refund history begins from the date the full deposit is on hand eligible to be refunded by paying the balance due in full and on-time payments for 12 consecutive months.  This includes no more than one late payment. With each additional late payment the refund date is extended until 12 consecutive on-time payments are received.  The account balance was paid in full on April 16, 2015 and the Deposit Receipt letter was mailed to Mr. [redacted] outlining the guidelines necessary for the deposit to be refunded.  With timely payments the deposit would have been refunded after paying his April 2016 bill in full and on-time.  However, Mr. [redacted] neglected to make another payment until June 4, 2015, making partial payments. Since April 16, 2015 there have been a total of 6 late payments. The account has been paid in full since 12/31/15.  At this time the projected refund date will be January 2017.  Going forward Mr. [redacted] is required to continue to pay his account balance in full and on-time for the deposit to be refunded.   Should there be any additional late payment charges the refund date will continue to be extended. To better help with his utility costs enrolling in auto pay or our budget program may be options that will help manage his utility costs, ensuring the payments are paid on-time. The budget for the residence is currently $194.  Also enrolling in APP is easy and simple and can be completed through our website with Mr. [redacted]’s My Account login. Tell us why here...

We do not disconnect electric or gas service for non-payment during the five-and-a-half months between November 1st and April 15th. This period is referred to as the winter moratorium. Customers who do not pay during the moratorium are at risk of being assessed a deposit based on the four highest...

consecutive bills in the past 12 months. To avoid deposits we encourage customers to keep their accounts current through the winter. Last winter (2014-2015) Ms. [redacted] made no payment toward her account between 9/19/14 and 4/22/15. During that time her account balance went from zero to over a thousand dollars in arrears. After the moratorium ended Ms. [redacted] failed to establish a deferred payment arrangement (DPA) and did not bring the account current. A letter was mailed on 11/6/15 advising that if the account was not kept current or in an active DPA during the moratorium, a deposit would be assessed. As of today, February 12, 2016, Ms. [redacted]’s last payment posted to her account on 10/2/15. Because she did not keep the account current during this year’s moratorium, a deposit of $682 was assessed and included on the 1/27/16 bill. We are willing to review Ms. [redacted]’s income to determine if she is eligible for a low-income deposit waiver, and we encourage her to call to discuss the information needed. If she is not eligible for a waiver we are still willing to establish a DPA on the deposit and arrears. [redacted] We Energies Customer Assistance

As noted in our original response, We Energies has correctly reported Mr. [redacted]'s credit information. The account being listed as closed was the result of an issue at Experian. We have verified today, 9/25/15, that Experian has corrected Mr. [redacted]'s report.

The Administrative Code of Wisconsin in PSC 113.0301 (13)(a) states “A utility shall postpone the disconnection of service, or reconnect the service if disconnected, for up to 21 days to enable the occupant to arrange for payment, if the occupant provides a licensed Wisconsin physician’s statement...

or notice from a public health, social services or law enforcement official which identifies the medical or protective services emergency…” The Public Service Commission of Wisconsin has advised all state utilities that one medical extension per year is required if supporting medical information is provided.   On April 17, 2017 Ms. [redacted] called to notify us of her medical concerns relative to the disconnection notice included with her April 12th bill. Based on the information she provided our rep cancelled her disconnection notice and sent a medical form. When it was returned to us by her physician the 21-day extension was confirmed and the information is now included in her account record. Ms. [redacted]’s account was protected from disconnection action for the remainder of that billing period.   The stated purpose of the Code’s medical extension requirement is, “to enable the occupant to arrange for payment…” However, in the weeks after Ms. [redacted] was granted the extension she neither called nor made any payment toward her account; indeed, the next time we heard from her was only after her service was disconnected on May 25th, at which time she still did not want to discuss payment arrangements, but rather to request additional medical consideration. As the required extension was already provided, and Ms. [redacted] has not made any payment to her account in over nine months, we do require a minimum of $600 down for service reconnection.   Based on the information Ms. [redacted] submitted regarding her conversation with our Customer Care rep we have reviewed the call recording from June 30th, and determined that Ms. [redacted]’s characterization of the interaction is somewhat inaccurate. First, the rep did not tell her, “no payment will be taken,” but rather encouraged her to make the payment of $300 she was offering, as it would count toward the amount needed for reconnection. He did clarify that additional payment would be required before the service could be reconnected, but We Energies would never advise a customer not to make a payment if any balance is owed.   Also, the rep did not say the doctor’s information would not be accepted, but in fact stressed to Ms. [redacted] that the information had been accepted and was the very reason service disconnection was cancelled in April. The rep went on to advise he has had personal experience with respiratory problems and is aware how difficult they can be to deal with. He assured Ms. [redacted] that We Energies takes her medical condition seriously and encouraged her to do whatever is necessary to stay safe and to utilize emergency services if needed.   Finally, it was in the context of the seriousness of her health concerns and lack of consistent payments that the rep encouraged Ms. [redacted] to take responsibility for keeping her utility account current to ensure she would not be in danger of service interruption; at no time did he say service would remain disconnected to “teach” her responsibility, nor was that implied in the tone of the discussion.   While we regret that Ms. [redacted] feels she was not treated with respect during her last interaction with We Energies, the information provided by our representative regarding her medical information and service reconnection requirements was accurate. We would encourage her to make the requested payment as soon as possible and contact our Collections Department at ###-###-#### to schedule reconnection.

The store tried to reach out to Ms. [redacted] last week to apologize and offer her credit.  They left a message and she never got back to them.  I will reach out personally to her and make sure she get's her refund or store credit, whichever she prefers.  The manager thought he...

made it correctly, but as soon as an argument starts, management should immediately offer to remake pizza, so I agree with Ms [redacted].   [redacted], Franchisee Domino's Store [redacted] Beaumont Ca 92223

Ms. [redacted] was previously enrolled into the Early Identification Program (EIP), allowing her to be on a fixed budget amount of $186 for 12 months.   The plan began with the 5/11/15.  Ms. [redacted] made the first payment however, failed to pay the bill due on 6/30 and was removed from the...

program with the 7/10 bill for non-payment.
It is unfortunate that Ms. [redacted] had not received her statement; however, the utility is not responsible for delivery issues and it is suggested that Ms. [redacted] discuss any delivery occurrences with her local postal service.  Ms. [redacted] has since contacted our collection department and re-establish arrangements for the account balance.
Going forward it is recommended that Ms. [redacted] review her statement monthly to determine when her next bill will process, so she is familiar with when to expect her future statements, to avoid defaulting on the current agreement.

Refund received.

Due to some internal timing issues Ms. [redacted] was inadvertently provided with inaccurate information during this process. We have contacted her to expedite restoration of her electric service, apologize for the miscommunication, and handle any resulting claims for damage to her satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I commented about 4 days ago but see my response was not saved. I will reply again when I have more time to thoroughly explain my complaint. But I have bills and paperwork sent to me from WE Energies to validate my complaint. The information they posted was in error and their response is to apply the mistake upon the customer instead of taking responsibility for their own error. This is not the response I would expect from a company that the entire city has no choice but to receive service from. I guess that's why they have a 94% customer dissatisfaction rating. I will continue my complaint and contact an agency that can help me clear things up legally if necessary! For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] initiated the request to have service placed into his name at [redacted] effective 05/08/14. Mr. [redacted]’s application was reviewed and approved through our Positive ID Dept, confirming with the owner that he was the new tenant of record and utility service was placed into his...

name for the gas and electric.   In Mr. [redacted]’s complaint he states that he resided at the property with his girlfriend and was only at the residence for a few weeks after renting the unit, and that he contacted the utility to stop service. Unfortunately we have no record of Mr. [redacted] calling to stop service and continued to be billed for utilities until 02/28/15.   We understand that Mr. [redacted] circumstances may have made it difficult to contact the utility to stop service; however, it is his responsibility and if his roommate continued to occupy the property after he vacated then he will need to follow up with that individual to resolve his billing concerns.  Mr. [redacted] is responsible for all charges from 05/08/14 – 02/28/15.    The balance has been transferred to his current account and it is suggested that he contact our collection department to establish arrangements to avoid future collection action. Tell us why here...

We are currently working with Mr. [redacted] to review and confirm the documentation he has provided regarding his identity theft issue, and the account information referenced in his Revdex.com inquiry will be adjusted accordingly once that process has been completed.

When payment was made with deposit, I was told that the deposit would be refunded in 12 months as long as the bill was current at the end of that 12 months. I was NEVER sent any "rules" in regards to getting the deposit back. This is just plain theft. I may have made a late payment, or did partial payment, but you have received ALL of your money as of this point, so why can't I get back my money. This is ridiculous.

For clarification: We started service for Wolf River Bank for all accounts at [redacted] as of the date their representative specified; no charges were billed to the B[redacted] after that date. When any account is closed and a balance remains unpaid after the due date of the final bill, it is our policy to transfer charges to any active account held by the same customer if those charges were of the same rate class (residential, commercial, farm, etc.). Therefore, when the residential charges billed to Terry B[redacted] at [redacted] were not paid, the total balance was transferred to the active residential account in Terry B[redacted]s name at [redacted] While the B[redacted] claim the addresses have “no relation” to each other, the two residential accounts are absolutely related to each other in terms of their billing status with We Energies. With this in mind, we must note that our charge transfer policies are consistent with the Administrative Code of Wisconsin as enforced by the Public Service Commission. We Energies believes that we have followed all bankruptcy laws, Administrative Code utility regulations, and Fair Credit Reporting Act requirements in the handling of the B[redacted]’ accounts. In our first response to this Revdex.com concern, we recommended they contact our Customer Care Center to discuss the specific dates and charges in question. Our records do not show they have done so. In our second response, we recommended the B[redacted] contact their bankruptcy attorney for clarification of the terms and charges included in the bankruptcy. Their most recent response does not seem to indicate any clarification was sought. As this is now our third response, we would ask the Revdex.com what additional information can be provided to bring this matter to a close.