Donley Service Center

Donley was fast and the work is of the highest quality. They are always there when I need them, and they guarantee there work.

Disfunctional water heaters are, invariable, a household "panic". I called regarding such a problem last weekend and, after three fruitless calls, reached Ryan at Donley. I feel grateful -- I mean, he confirmed a pretty much industry standard of not quoting until on the job (I find the practice distasteful but, alas) but Ryan was most forthcoming regarding costs once OTJ, was able to solve the problem (at least temporarily) and was clear with me that it may, indeed, be a temporary repair and what he suspected was happening with the extinction of the pilot in the gas unit. He deduced this in a fairly elementary way, but drew reasonable conclusions, His explanation was thorough, and his willing to compare a known cost I mentioned to the lack of competitive pricing at Donley -- Kudos sir. I felt the $89 service charge (base fee) is drastic -- but as a consumer and former business owner I know that we tend to undervalue when buying and overvalue when selling -- so hooray for capitalism -- there was never an attempt to conceal the minimum charge, but I think it should have been free for ME (humor). I'd say he gets a 9/10, only because his suspicion has not bourn-out -- but then that means I don't have to replace the water heater, so that's good!!!

I called and a technician was out to repair out a.c./heating unit within two hours. He was knowledgeable and efficient, diagnosing the problem and had our heater up and running in no time. Thanks so much.

Donley provides great service and Enes our tech guy is outstanding. Enes cares about the work he does and makes sure we get the best out of our A/C units. Enes is knowledgeable and friendly and works until the job is done. I'm requesting Enes whenever I need work done because I can trust him and I know he provides quality work.

[redacted] gave us the best customer service and we are now loyal to [redacted] because of our experience. Thank you SO much [redacted]!

We have been using Donley for 20 years now. We have always had a good experience and felt we have been treated fairly and professionally. Yesterday was no different. [redacted] showed up in the time told. He found out what the problem was quickly and resolved it. What I was most impressed was that the fact that it was something very simple to fix. He could have fiddled around, gave me a song and dance, and made it out more than it was. But he was honest and even called the office to have some money shaved off because we had just recently had our systems checked by Donley. He was pleasant, efficient, knowledgeable, and professional. Donley is represented well by this young man. Yours, [redacted] and [redacted]

Had two calls today, one for A/C and a separate technician for plumbing - both excellent service, both technicians efficient and courteous. Great service as always!

The technician was on time, courteous, wore booties in my house, knew what he was doing, and was in every way helpful and got the job done well.

On time, very professional and got the job done right.

On time, knowledgeable, concise, and much more I can't put into words. [redacted] showed genuine respect for interior and exterior when entering, equipment placement, in and on my home and roof. Answered my questions in a manner that I could understand and explained what I could do to make sure that we have minimal issues with our older heat-pump.

Tech arrived on time, was friendly and professional. Nice touch was to cover his shoes with shoe booties while inside our home. Performed preventive maintenance as requested. He found the unit to be in good operating condition. Overall, a pleasant experience.

Get service , they worked to accommodate my schedule.

Mr. [redacted] was at my home today and completed several items for me. He was very efficient and professional, representing excellent service for Donley.

Donley is an absolute pleasure for taking care of ALL my plumbing and air conditioning needs. I've learned, with each experience, that I can trust them implicitly and have quality work done each time. Not only do they take care of the issue at hand, but are so willing to answer questions and trouble shoot for the future. Each plumber I've had has been so courteous, so thoughtful and helpful and provided excellent service. I wholeheartedly recommend them.

[redacted] who called & made the appt for me was very helpful and friendly on the phone & she actually had an available time that same afternoon. The service tech, [redacted] was efficient, knowledgeable and friendly. I would highly recommend this business.

[redacted] did a great job! He diagnosed the problem within 5 min and had it complete in 15. Nice job.

Knowledgeable and fast repair! ??

Donley service has been excellent throughout the years.

The service man was clean, polite thorough and professional . Good job!

Appreciate the outstanding professional service.