D.R. Horton America's Builder

Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regard to the above-referenced complaint. Upon receive of the complaint we verified that we had an open request for service for Mrs*** home. Our Customer Service Manager, *** ***
met Mrs*** today Tuesday, October 20thWe have completed some of the items from the service requestMrs*** will provide us with availability dates to reschedule an appointment for pending items, we will accommodate pending service repairs on Saturdays if homeowner is not available during the week. We appreciate the opportunity given to look into and ultimately address our homeowner’s concern and will provide an update once all items have been completed

Complaint: ***
I am rejecting this response because: I’ve been trying to get this done for months now , no return phone calls about the painting crew at all
Regards,*** ***

Complaint: ***
I am rejecting this response because:Good day Ms FordI finally recieved the response from regent homesIt is unacceptableRegent have been negligent in duties since the closing of this houseThe landscape has been an issue from the beginning, now after years and a recent screen porch addition....regent cast blame to itThey have done nothing within there contract agreementThe nail holes...no repairThe plumbing...toilets and tubs bubbles up when the washer drainThe outside water sprouts flows with dirty water until running it for a minuteThe rugs have big humps in themThe chalking has come unattached thoughout the house and the garageThe floors upstairs has weak points in themThe outside lighting 2nd lever has never workedThe outside Windows hasn't been chalkedI could go on and onRegent, dr horton should be ashamed at the very poor service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and as stated I received a call from the D R Horton representative and was told they would be coming to my house to fix the stucco issuesOnce that occurs then this complaint can be closed.
Regards,
*** ***

Here is our response…… HVAC units are covered by the Manufacturer’s Warranty, Not the Home warranty as this was not an installation issue…The manufacturer, in this case *** clearly states in their warranty, that it does not cover “Labor or other costs incurred for diagnosing,
repairing, removing, installing, shipping, servicing or handling of either defective parts or replacement parts or new units.” The customer clearly states that *** will cover the parts as they state in their warranty We consider this matter closed ***

We contacted *** *** and spoke with him regarding his concernsWe agree that the concrete cracks and the concrete patches need to be addressed and we will be replacing the drivewayThe concrete is scheduled for repair and replacement starting 9/19/The driveway will also be compacted
before replacement*** *** will oversee the driveway replacement, and we will be keeping *** *** aware of the appointment dates and times via e-mail

We have an appointment with Mrs* *** on 5/5/at 4:00pm to resolve her complaint Thanks, *** ***

We are in communication with the customer and are working on scheduling the cleaners at convenient timeWe apologize that their previously scheduled visit on April was not properly communicated and had to be rescheduled

We appreciate the customer reaching out to us regarding their concerns and we apologize for the delayA warranty representative will be reaching out to the customer to schedule an appointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meThat is falseI was stood up on several attempts to fix anythingMy home still remains with several damagesPlease see attachments because I’ve been told several times someone would come and never show upOn top of me taking off of workVery unprofessional
Regards,
*** ***

D.RHorton has had several inspections done on the floor, as well as a 3rd party inspector, and we are willing to make the recommended repairs per the inspector’s report pending customer's approvalAttached is recent communication sent to the customer via attorney

In response to Revdex.com Complaint #*** DR Horton will replace driveway and lead walk in a good faith gestureHomeowner will be notified by warranty technician, *** ***, in order to schedule the repair work Thank you, *** *** Customer Service
Assistant/Warranty Coordinator D.RHORTON America’s Builder

We appreciate the customer reaching out regarding their concernWe are in communication with the customer and will be addressing their concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this this individual cannot be worked with and does not know the definition of a latent defectThe compliant can be closedWill this show up as a review as well or do I need to log that separately?
Regards,
*** ***

We apologize for the delay in responding to the customerA customer service representative has left a message for the customer and looks forward to addressing their items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
The Area Manager came by and looked at the concreteWe looked not only at the known area of concern but also other areasHe noticed a couple areas near the garage and beginning of the sidewalk that he wasn't sure aboutI asked to have the rest of the concrete pressure washed to see if there were any areas that might not hold up to pressure washing to know if we could have the same thing happen somewhere elseNot sure why as homeowners we are not notified what day or time someone will be coming out to do work on our propertyI would have liked to have been here when this was done. Twice I have been told that someone with the concrete company would come out and look at it and that has not happenedArea manager said another home owner in the subdivision had their driveway re-done because it rained when it was pouredI told him it rained the day mine was poured and he basically said that didn't matter.I have attached picturesThe first one shows the area in question with material in a pile beside it that I swept out of the joint (what's left of it)The second picture shows the pile of material by itselfThe last picture shows an intact joint for comparison.That debris (which I constantly see) does not match the response of "no dislocation of surface material"This area continues to get worse
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was never provided a contact or telephone number to contact the company for follow upWhile I am waiting for someone from the company to contact me, the damage to my roof area is getting worseThere is no guarantee on my part that the company will contact me within 5-business daysThere is no guarantee from the company that if they contact me within 5-business days that it will be a solution to repair my homeRevdex.com require that I respond if I agree or disagree with resolution before the business is required to contact meThis solution is not fair to me
Regards,
*** ***

Since being informed of the issues in her home, we have actively pursed completing the list that was given to usThis list was confirmed to have been completed as of this past weekOur company had offered to her, a complete re-cleaning of her home, along with a month extension of her home
warranty which she refusedWe will continue to honor and cover any warrantable issues that happen in the future per the original warranty *** ** *** Vice President of Construction Operations Tampa/Sarasota Division D.RHORTON America's Builder *** *** *** *** ** ***

Please
accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the
Revdex.com (“Revdex.com”) with regard to the above-referenced complaint I apologize for the difficulties *** *** feels
she has encountered while attempting to resolve her concerns. I assure you
that DRH strives to provide
quality service.It
is my understanding that *** *** successfully closed on this property on or
about December 30, 2016. *** *** has
contacted the division regarding settlement in her yard, her fence, and the
roof on her home previously through a customer service request. As a result the division is in communication
with *** *** in order to move towards resolution of her requests.I appreciate the Revdex.com providing me
with an opportunity to respond to *** ***’s complaint and its attention to
this ***er

The posted complaint is of an agreed non-warranty issueThe landscaping, including trees, shrubs, grass and flowers are not covered by any warrantyAs a service we went above and beyond the limited warranty and paid for a soil and over-seeding for this homeowner and a half years after homeowner settled on the homeMaintenance of grass, landscaping and grading is the sole responsibility of the homeownerWe offer no further action for non-warrantable items Thank you, *** ** *** DR Horton - America's Builder! *** *** *** *** ***
*** ** ***