D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Dr Horton/DHI Mortgage Company, Ltd., stated that I selected the closing date of May 29, This wasn't and isn't the date I decided on but what was told I'd be able to close by May 29, given the fact of how far the house was ready April 30. At no time did I or my husband indicate that we wanted to be in the house earlier or on the previous mentioned dateMy husband made the suggestion of being able to be able to close before the second week in June and was told that we'd be able to close by April 29, because the foreman wouldn't be around due to a scheduled vacation.Myself and my husband spoke to *** *** about the blatant lack of customer service that was received from the loan officer *** assigned to our contract and her supervisor *** seemed genuine at the time to resolve the issue, but ironically enough he was due for a vacation as well and the issue went unresolved*** repeatedly lost or misplaced paperwork that was either faxed or mailed and blamed me for the delayShe decided on her own to remove me from the contract with out speaking to either my husband or myselfShe had the wrong social security number listed for me, the good faith estimate was never reviewed with us, interest rate was supposedly locked in without us signing anything, just to name a fewThis was a continuous process dealing with *** and paperwork to where my realtor and the sales agent did their best to get us to close on the house and we were offered a refrigeratorAt this point I was satisfied and informed *** I was content at this point, but from a customer's perspective what will be done in the future to prevent another military customer or customer in general from this experience*** indicated that retraining will be conductedAt this juncture, my husband and I were under the impression things were moving along at this point until I get a phone call from *** (underwriter) requesting the very same paperwork I sent and mailed to ***I informed *** that this was completely unacceptable and why didn't he get the paperwork from ***...I was given a shoulder shrug pretty much through the phoneThe day my e-mail was received indicating our withdrawal from the house, our realtor was e-mailed a escrow letter stating that our refund would not be refundable, that document needed to be signed by us and returned. This document was not signed when our escrow was turned inSo how can my refund not be returned when the escrow document was not valid without our signatures? This is further proof that this entire process after the sales office was completely unorganized and deliberately created the frustrating and stressful lending process with DHI as they previously indicatedThis would have been the third home purchase for us and we've never ever had gone through a process such as this and will ensure that anyone whomsoever (especially military) wants to purchase a Dr Horton/DHI home understands the lack of accommodations, the stress and the frustrations, the finger pointing and passing the buck that comes along with this companyLastly, as previously indicated, neither my husband or I signed anything indicating that our earnest money was not refundable and would like DHI to produce said document to prove otherwise

Revdex.com:
We are scheduled to meet this Thursday at 6pm.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The two gentlemen that came out were not serious about the complaintThey did not want to sit when offered and was only there five minutes, took a couple pictures and said we could email our paperwork to the general email addressThey clearly were not interested in anything I had to sayI've had several people come out and mention the structure of the roof was done incorrectly and the a/c was not installed properlyAs of today, I have not received anything in writing from DR Horton with my concernsI want to hear from Mr*** Mr*** or Mr*** from which seems to be impossible to reachUpon calling the main office, I am unable to even reach there secretaries or be given an email address for them

Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regardto the above-referenced complaint.I spoke to Mr*** yesterday, July 28th, and he confirmed the work performed in his home had beencomplete and the hot water heater was workingWe had the
roofing contractor add an air hawk whichwill allow additional air flow in the atticThe additional air flow will alleviate the concern with the hotwater heater pilot light going out due to lack of oxygen.We appreciate the opportunity given to look into our homeowner’s concern and provide a resolution

Complaint: ***
I am rejecting this response because: They are only doing a half jobI got a call from their office yesterday and they provided me the same response as they provided on Revdex.com, but when I talked to them in brief they mention they won't install a door to the standing showerI told them clearly to match the bathroom with the upstairs bathroom they build in my master bedroom which has a glass door tooThey have a very poor communication system and giving me a very tough time to get the desire resultI have been waiting very patiently with the whole situation and waited too long to have it done and now they are giving me a different story which I am very upset aboutI want them to completely finish the bathroom with the glass door/sliding glass doorThey are telling me to wait till Dec for the supplies they orderedI have mentioned them earlier too that my parents are very old and they cannot go upstairs every time to use the bathroom because of their health issues and also the exposed wire in the bathroom is dangerous for my years old son too.There are some other items which are pending tooThey did not respond to those eitherFollowing are the remaining items- Floor noise in the master bedroom (They are giving me different stories for this too)- Stone outside near the garage (They told me they cannot install do it because of some reasonIf not then I want to do something else for me)- Sheetrock Paint- Lawn water drainage pipe(There are some shrubs outside my main door which are constantly dying in every few monthsI mentioned this issue in the month walk through too, but the technician said its just a plant now I have installed another new one and it died tooThe same thing happens to one of my tree too as the mud in very hard around the area.) Thank you Revdex.com for all your helpJust because of you I at least got a call from them to proceed
Regards,
*** *** ***

We are trying to schedule an aptwith them at Atlanta Flooring since they do not want to meet at their home. We are trying to schedule this aptfor October 6th at 10:a.m Thanks ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever this will be the 8th time that I have had to make special arrangements for D.RHorton to be at my home to look at this problemTheir independent inspector will need to come on my schedule as I have missed an unacceptable documented amount of time from work already due to this defective installation. This will be the second meeting that I will have involving the manufacturer as they have already been out on 6/6/2016 and determined that the material was not the issue after D.RHorton's installer blamed the material for his inability to do a proper install at our meeting on 5/12/They have my contact information and I will be expecting to hear from them shortly *** ***

We received the customer's warranty request today and are visiting their home to assess the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.DR Horton's representative has only offered to once again inspect the issues, an action that has been taken multiple times before and that was declined as unnecessary by the warranty representative at our last visit Now that the business has been caught refusing to pay their subs to take the time to do the work in a quality way, their offer is to look at and consider doing the work The building supervisor has made it clear in his emails that they will not commit to doing the work It is true that I took a few days to respond to his most recent email This was necessary to arrange for our next courses of action should the business continue to waste our time and/or refuse to fulfill their obligation to complete the work I am working to set up a meeting with the building supervisor and warranty representative, as the building supervisor has threatened to simply close the work order unless that step is taken DR Horton's threats and strong-arm tactics do not support that they actually care about rectifying the situation
Regards,
*** ***

We have been in communication with the homeowner and visited their home on June 22nd to address their concernsWe have left the homeowner a follow up message to ensure all warrantable items have been addressed

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the RevDex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Ms*** feels she has encountered while attempting to resolve her concernsI assure you
that DRH strives to provide quality service. It is my understanding that Ms*** successfully closed on this property on or about June 28, Ms*** has previously contacted the division regarding the driveway, front porch, and countertop in her home through customer service requestsAs a result the division is in direct communication with Ms*** and is working to reach resolution to all of her requests. I appreciate the Revdex.com providing me with an opportunity to respond to Ms*** complaint and its attention to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, A DR Horton representative has reached out to me and scheduled to meet
with me on April 25th at 9:amThe work has not been completed as of yetI will resubmit a response after the work is completed.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: In no way did I intend for D.RHorton to not make any attempt to fix the repairs that are still present at my homeI rejected the responses because no one from the company has contacted me via email, phone, or otherwiseI am beyond upset that these issues continue to go unresolved.Please inform me of what my next steps should be to get my house repaired by the company (D.RHorton).Thank you in advance.Sincerely,*** ***

To Whom It May Concern: This letter is in reference to your correspondence, same of which is dated June 13, 2016, and whereby you requested a response to the aforementioned case number from D.RHorton, Inc. After conducting a thorough investigation, D.RHorton concluded the
following in this matter. Mr*** claims that he made several attempts to contact D.RHorton without a response. Contrary to his correspondence, our Division Sales Area Manager, *** ***, did respond to Mr***. Regardless, we have provided him with a cancellation notice so that he can receive his deposit. As such, this matter should be resolved. Please let me assure you that DR Horton strives to provide satisfied customers. Thank you for the opportunity to respond to Mr***’s complaint, as D.RHorton’s goal is to always respond to customer concerns Feel free to contact me directly with any questions

It is a wait and see game I hear talk but actions have not yet commenced ONLY When action commences will I be satisfied

All agreed repairs have been completedThe fence height was inspected and found OKThe yard is draining as designed but we have agreed to continue to monitor it as the sod takes hold and grows inNo other Action agreed to at this time

Good afternoon. We have received the attached complaint from the *** household. Our response to the matter is summarized below: On or about May 30, 2015, our contractor graded the homesite beside the *** home Shortly thereafter, Mrs*** reached out to
our office with a complaint about the water that was standing along the common property line. After explaining that the water was standing due to a recent heavy rainfall and the sod not being laid, our Construction Manager agreed to have the grader come out again and rework the common boundary line before installing the sod on the neighboring homesite A few days later, the grader completed the work. While doing so, he cut back the existing sod to a point that extended roughly 2-3’ beyond the property line in order to provide the best flow to the swale area. Once the grade work was complete, sod was placed upon the recently graded areas Once complete, our Construction Manager visited the site to inspect the work and found that it met or exceeded industry standards. As an effort to provide even better customer relations, we have agreed to rework the area again and will be doing so later this week. At that point, we will consider the matter closed Thank you

We apologize for the delay in responding to the complaint, as it was just forwarded to D.RHorton todayWe have reached out to the customer and look forward to assisting them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and would like a description of how the issue is going to be handledThank you so much for looking into this for us.
Regards,
*** ***
Revdex.com*** ***
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Dear *** *** *
This letter is in regards to your complaint submitted on 8/1/against D.RHorton America's Builder and assigned complaint ** ***
The business response is either below or attached. You have calendar days to submit your response back to the Revdex.comIf no response is received, we will assume that your complaint has been resolved
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may redact your complaint to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand 4:p.mor by email at ***
Regards,
*** ***
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MESSAGE FROM BUSINESS: We have agreed to make repairs to the grade at the rear of the above home, but have been delayed due to weather and other factors. This property is on schedule for this week barring anything unforeseen. The garage that was built by the neighbors next door was not installed by DR Horton…any issues need to be handled with the neighbor as it relates to the garage. Thank you, *** ***
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