D.R. Horton America's Builder

Complaint: ***
I am rejecting this response because: I was never provided a contact or telephone number to contact the company for follow upWhile I am waiting for someone from the company to contact me, the damage to my roof area is getting worseThere is no guarantee on my part that the company will contact me within 5-business daysThere is no guarantee from the company that if they contact me within 5-business days that it will be a solution to repair my homeRevdex.com require that I respond if I agree or disagree with resolution before the business is required to contact meThis solution is not fair to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.All the items open now are big ticket items and this complain be closed only after all my items are taken care off.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
The houses built in picket fences may have been built to code involving drainage and run off for those particular homesites, however D.RHorton did not consider the damage that would be caused to adjacent propertiesThe grading of properties and homesites Chanel's water directly to my property with no mitigation efforts madeThis was brought to D.RHorton rep in May of I have contacted the Town of Port Royal to inspect and would request that D.RHorton just follow through with what I was promisedInstall a French Draim to mitigate the water run off the from the homes that they built
Regards,
*** ***

We have reviewed *** ***’s complaint and have advised that there is not a design issue with the home. The plan that he purchased has had changes throughout the years as a result of our continual process of enhacing our homes. We would however, like to extend an offer to clean the
stone and power wash the area that has been affected by algea growth as a one time courtesy goodwill gesture

We have met with the buyer and will be repairing the deck

Since being informed of the issues in her home, we have actively pursed completing the list that was given to usThis list was confirmed to have been completed as of this past weekOur company had offered to her, a complete re-cleaning of her home, along with a month extension of her home
warranty which she refusedWe will continue to honor and cover any warrantable issues that happen in the future per the original warranty *** ** *** Vice President of Construction Operations Tampa/Sarasota Division D.RHORTON America's Builder *** *** *** *** ** ***

Due to a Revdex.com technical error, *** *** just received the subject complaintWe apologize for the delayed response. The warranty manager and the landscaper visited the customer's home several weeks ago, where standing water was observed at a drain box in the yardThe irrigation contractor
was sent to assess the issue and determined there to be a leak, which was corrected during his visit to the homeThe landscaper visited the yard the following week after a rainfall event to confirm there was no standing waterUpon receipt of a follow up call from the customer, the landscaper visited the home Tuesday following a Monday afternoon rainfall eventAs of the Tuesday visit, there was no standing water in the yard of this homeWhile the warranty covers feet from the foundation, the landscaper and sales professional checked the entirety of the yard to confirmWe are in communication with *** ***'s neighbors regarding their yard and will continue to monitor the situation as necessary

Ms*** the tree referenced below was removed today around 10:00am. Verified by Area Superintendent and contractor Thank You, *** *** Customer Service Manager DR Horton, Birmingham *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This is the response that I had received:
D.RHorton asked the supply company of the entry doors used in the *** *** *** ***, to inspect the door at Mr*** homeAfter visual inspection, *** is willing to provide us with a new door and as a courtesy, D.RHorton informed *** that we would have the new door stained according to *** *** architectural requirements, and delivered for install to *** *** ***
Please advise who do I need to contact to get the process startedAlso will DRHorton and/or *** handle the install? Or will I have to pay for that? Who do I need to contact to provide the stain instructions, etc
Please contact me at *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
The Area Manager came by and looked at the concreteWe looked not only at the known area of concern but also other areasHe noticed a couple areas near the garage and beginning of the sidewalk that he wasn't sure aboutI asked to have the rest of the concrete pressure washed to see if there were any areas that might not hold up to pressure washing to know if we could have the same thing happen somewhere elseNot sure why as homeowners we are not notified what day or time someone will be coming out to do work on our propertyI would have liked to have been here when this was done. Twice I have been told that someone with the concrete company would come out and look at it and that has not happenedArea manager said another home owner in the subdivision had their driveway re-done because it rained when it was pouredI told him it rained the day mine was poured and he basically said that didn't matter.I have attached picturesThe first one shows the area in question with material in a pile beside it that I swept out of the joint (what's left of it)The second picture shows the pile of material by itselfThe last picture shows an intact joint for comparison.That debris (which I constantly see) does not match the response of "no dislocation of surface material"This area continues to get worse
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have been told that strand was gonna come out for the last months and have yet to hear from them or *** They seem to try and fix instead of having it inspected and fixed properlyWe currently as of today 7/29/have still not heard from strand nor *** ***We still have trimming falling off the windows, support post falling apart and seperated, door frame is still bowing though it's been replaced xs carpet is still torn up from where the warranty guy pulled it up to remove debri and hammer in nails that popped a few months ago, drains in back yard have still not been addressed, all nails on all window frames are still popped out and black, cabinet trim nor cabinets have yet to be fixed from when they pulled from wall in Nov of just months after closing, The A/C company has no call no show twice but eventually showed to put the vent in upstairs room but never showed back up to balance it or fix a part on the outside unit as they said they would be backPlus other warranty work that hasn't yet been completedThese have been continuously the same issues that keep pulling apart after being repaired over and over
Regards,
*** ***

I am replacing the tub for the ***. I have informed Mr*** of that this afternoon and we will be working together on a schedule for all the work to take place Thanks ***

We have been in communication with the customer and the matter has been resolved

This letter is in response to the rejection of the roofing repairs and the request for a roofreplacementA representative from DR Horton and the roofing contractor inspected the roof onMay 12,Upon inspection they noted some repairs that should be made to the roof butdetermined it was not necessary for an entire roof replacementNo water intrusion or shingleblow-offs have occurred to dateThe siders are to begin their work on May 18,2015, uponcompletion the roofing contractor will make the necessary roof repairs within days.Construction ManagerD.RHorton, Inc.-Minnesota

In responds to Mr *** not finding our offer satisfactory and claims we have not communicated. We have communicated our response and he didn’t like the answer. I acknowledge that Mr*** would like a backyard with a revised slope. The Backyard currently has an acceptable slope and the grade promotes positive drainage form the back yard and the house pad elevation. The facts are that we have a 20’ private drainage easement at the rear of Mr*** home. We need to maintain the current grade because it is working as it was intended. We created a day list and agreed to regrade and re-sod uneven sod. After closing we regarded the uneven sod and the rear yard is acceptable. As far as the property being a hazard or dangerous because of the slope we just don’t feel like that is the case In fact, we believe if we revised the slope closer to Mr*** home and had a more severe slope towards the easement it would be more of hazard and there would be a greater chance for drainage issuesWe made a good faith effort to re-grade and re-sod the yard and it is similar to everyone’s home backing to the easement. Nevertheless we attempted to remedy Mr*** concerns but the repairs were not acceptable to the homeowner. Finally, DR Horton feels that the rear slope of the back yard is safe and acceptable and promotes positive drainage

Complaint:
I am rejecting this response because: the company provided was given an opportunity to inspeact the work done to repair the pipingThey said noI am ok with not getting the money for that work doneHowever they were given an opportunity to fix the damage caused by the water leak and they refusedSo since they would not fix the drywall and carpet I had to have it done since people live thereSo since they were given an opportunity to do that work they should have but did not want toSo who is going to pay me for the work I had done since your contractors refused to do the work?
Regards,

It is our opinion that we have resolved the complaint having received confirmation from the homeowner to the warranty manager to thank us for resolving the issuesThanks

Please accept this correspondence as D.RHorton, lnc.'s ("Horton") response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.l spoke with Ms*** about this situationShe has agree to allow an independent HV ACcompany to inspect the unitThe inspection is
scheduled for Tuesday, June 23, at noon.Once we receive the inspection report we will discuss the frodings with Ms*** anddetermine the best course of action.Thank you for giving D.RHorton the opportunity to respond to this complaint

Response for Revdex.com: I apologize for any misunderstanding in this transaction with the *** When buyers entered into contract on 4/23/in Reserve at Klein, they signed the contract electronically. Once contract is signed electronically, buyer receives the signed
contract electronically in their personal email. If any buyer ever requests a hard copy, we are more than happy to print one for them. When buyers 1st prequalified with *** ***, they were notified that they would need to enter into *** Homebuyer Credit Assistance (HBC) for days in order to get their credit score up in order to purchase the home they were on contract for. After further investigation into their credit situation* *** recommended that buyer needed to have more time in the HBC program….could take up to months. *** *** notified buyer of situation Buyer then contacted *** on May 13th, using profanity and screaming on a voicemail message stating they wanted to cancel and wanted their money back. At that time *** uploaded the cancellation form that was in turn electronically sent to buyer (please see attached). To date, the termination has not been signedWe prefer buyers signature on cancellation of a legal binding contract Also, per the attached termination form, it states refunds could take up to 6-weeks I’m sorry the agreement did not go as planned. We would love the ***’s to be able to purchase a home from DR Horton and to be happy! I will use this Revdex.com complaint as proof of termination and expedite refund of their earnest money Please let me know if you need anything further from me Director of Sales-North Division

November 24, 2015Ms*** ***Revdex.com of Austin*** ** *** ***
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*** *** *** *** *** *** *** *** *** ***Dear Ms***:Please accept this correspondence as D.RHorton, Inc.' s
("Horton") response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.We are aware of Mr*** complaint about the noise levels in his house that he says isfrom the *** *** *** Mr*** house is located between other houses on *** ***
** *see attached Google Earth image)There is also a heavily wooded area between the toll roadand the community.The U.SDepartment of Housing and Urban Development (HUD) require sound studies forhouses that are within 1,feet from a highway, freeway, or heavily traveled roadThisparticular community is farther than 1,feet from the Toll road, thus no sound study wasrequired or obtainedThere are no building codes or city/county requirements regarding soundproofing a residential house.D.RHorton does not usually install sound proof windows in our homesDue to the informationstated above we respectfully decline the desired settlement of Mr*** to install soundproof windows in his homeThank you for giving D.RHorton the opportunity to respond to thiscomplaint.Best Regards,*** ***
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