D.R. Horton America's Builder

*** *** has contacted *** *** to schedule a visit to the home to inspect the flashing and garage door

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They will be completing the repairs soon and I am hoping for a positive outcome.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The message contains no resolutionThe items left outstanding are not all weather contingent and the weather has been fine on multiple occasions the weather was only recently a factor but as the requests were made weeks and in some cases months ago *** weather has been on more occasions than not suitable for repairWe are still waiting on the following repairs:1) Back door weather strip,painting and caulkingThe back door frame itself was repaired more than a month ago but was never caulked and has been left exposed to the elements, un-caulked and unpainted. 2) Carpet pad replacement/ re-taking and strippingCarpet pad was removed as mold was found in the wall along the back doorThe sheet rock and pad for the carpet was removed due to damage and had to be replaced.3) Waiting on baseboard repair and painting in the living room as baseboards had water damage due to the back door and had to be repainted. 4) Cabinet side replacement as dishwasher was leaking and cabinet side had to be replaced. 5) Painting for the ceiling and bathroom wallJoint had to be repaired. 6) Insulation/Pipe inspection along kitchen wall and upstairs bedroomAs the pipes in our house froze solid on separate occasions despite leaving cabinets open and water dripping on 2nd occasion. Additionally, we are still waiting on paperwork showing repairs have been completed for our recordsWe have still not been contacted by a ** *** representative aside from scheduling our warranty repairs despite numerous emails to upper management and corporate. We cannot say this complaint has been resolved until all outstanding warranty claims have been fulfilled and we have received documents related to our claims Thank You,*** *** *** ***Regards,

I am writing you in response to Mr*** complaint on 6/29/concerning his $earnest money deposit. DR Horton retained his earnest money deposit for his contract ratified on 1/03/2015. The property is located in our Vandercroft community at *** *** ***
*** *** After review of his contract, it was determined that his earnest money was retained due to non-performance. However, at the time it was communicated to the office, the customer was going to continue to work towards purchasing a new *** or DR Horton home in the Fayetteville area. Our policy would have been to retrain the earnest money, however; DR Horton agreed to give the customer a year to purchase their new home and we would transfer their full earnest money to a new purchase agreement. After further review, it has been determined that our internal processes of notifying the buyer in writing about retaining of earnest money was not followed. For this reason, we apologize for any inconvenience this may have caused and will refund 100% of their earnest money. A check request will be proceed today and their earnest money will check will be sent out over the next two weeks Sincerely, ***

In response to below, we have discussed these issues and have determined that we would like to take the following action: 1. Inadequate or substandard finished. a. This home closed in and we do not have any open work orders in our systemI understand that Ms*** was not happy that we would not paint on our month warranty, however that is our policy with all homeowners2. Dead Palm Tree a. We will take action and replace the palm treeThe tree will not be covered by any warranty

This complaint has been addressed by the construction departmentThe fence issue has been corrected and the repair is complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I never said that there were not models of every homeI said they're not offering the floorplans listed on their website for the price advertisedSince I made the complaint, they've removed pricing from their website(I'll add a screen shot attachment) but zillow and others are still advertising the price which is not actually offeredI would buy the *** at the advertised price, but that's not availableInstead, it's priced higher, must be presold, and they haven't built it, so there are no photos available or built homes elsewhere to show the look and quality of the homeI'm adding that screen shot as well.Dealing with this builder makes one feel as if you're working with a used car salesmanYou don't really know what you're getting, the price or lookThis is not a good business practice when someone is spending a substantial amount of money and time to make an investment!
Regards,
*** ***

In response to complaint *** D.RHorton has been in contact with the homeowner and is in the process of repairs at this time Thank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

We are actively working with the homeowner on the replacement of his showerThe new shower door was shipped Florida Bath, who is the vendor handling the repairWe remain in communication with the homeowner throughout the various stages of the repair and also reached out this morning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.1) The following statement was NOT communicated to me by any representative of D.RHorton prior or during the process: 'Homes are completed off of start dates not sold dates.' In fact, email dated Jun 20th stated that 'I have adjusted the schedules to reflect the seniority of homes based when they went under contract.' Which is in contraction with this statement.2) The response does not provide explanations for the delays.Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I wanted to say thank you for your help resolving my problem
Regards,
*** ***

When I received the complaint on 3/28/16, we had already requested a refund of her deposit from our corporate office on 3-16- We will follow up to make sure it was mailed to Ms*** This complaint is being settled to the consumer’s satisfactionThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

There is a vendor scheduled for June 1st to complete the items he mentioned in the complaintThe other items has already been completed with the exception of the drainage issueThe next time there is a rainfall someone will go out to inspect the property which the homeowner has agreed
to When we receive a copy of the water bills in question that issue will be dealt with accordingly Thanks *** *** *** Customer Loyalty Manager D.RHorton -America’s Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.UPDATE:The HVAC people did come and review the property to determine that their was an issue with the pan for the main unit; a cracked pan They scheduled the HVAC company to come and do the repairs, of which they said were done.However, there are other repairs that are pending, including the ceiling and wall sheetrock removed, replaced, and repainted.In addition, because my homeowners insurance rates will likely go up due to filing a claim for this issue, I would like to have that off-set by at discussed and determined amount Even "if" my HO Insurance does NOT go up, any discounts (such as a claims-free) that may have been offered by the insurance company, will no longer be in effect This has a long time lasting financial impact now on my insurance rates, potentially for this house (and potentially, because I have other properties with this insurance agency, COULD affect that as well) "IF" DR Horton would have acted when I first contacted them, PRIOR to filing a complaint, and had an independent contractor review the issue (NOT CASA, who did not resolve the issue by claiming it was a pea trap issue), THEN the issue would have been easier resolved, and we could have moved forward
* *** *** *** * *** ** *** *** *** *** *** *** * ***
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*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my dispute
Please enter your reason(s) for rejecting the business response below.I will hold my judgement on this matter until after the meeting At this point though, I do not accept this response as a resolution to my complaint This will be the third time meeting with a D.RHorton representative in regards to this complaint, and nothing has come of it since This matter will be resolved once a new tub is installed
Regards,
*** ***

Complaint: ***
I am rejecting this response because: at this time (8/28/17; 6:p.meastern time) I have not received a phone call nor a voicemail from anyone at D.RHorton to have the concerns with the house addressed.
Regards,
*** ***

Again, we have been arguing this issue of paint since before we closed on the home in *** did come out and saw multiple areas of substandard paint, and tagged many of them, he even stated that he was shocked to see the condition of our home and how it did not live up to the Horton standards He said keep a list on our fridge of areas that needed to be revisited at the month warranty, and then when that time came he told us "we don't deal with paint issues after the days.....I have sent multiple requests for Mr*** to see this home I am sure that he has not seen one of our requests for service, as the staff at this warranty office is keeping these requests hidden from the main DR Horton offices I still want someone above *** to come look at this home for a second opinion I believe this issue has never been presented to anyone higher up As for the tree, I'm disgusted with this answer A message came from the HOA last week, reversing their previous statements The new email states, (as we were told by our salespeople) that trees and shrubs in this neighborhood have been identified for replacement, this includes only those trees and shrubs placed by the developer before closing, and that there is a budget that has been agreed upon to do the work in November The HOA is responsible as I have stated in the past, and the HOA is currently run by Horton representatives *** is well aware of this development, but has made his comment appear as if he is going to replace this tree in good conscience, rather than admit that his previous statement was incorrect Either way, the tree will be replaced I find this timing interesting as well, it has been week since I reported this situation to the *** *** ***, who has found merit in it and has begun to investigate this issue Within day of that notification, we had someone here to fix the irrigation we have been reporting since October, and high up Horton representatives viewed my tree on Monday, while on the way to deal with another issue in the house next door I would like a date when my tree will be replaced

The refund request was submitted yesterday, 4/2, and the check will be mailed to the customer following processing