Dr John Taneff

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are deeply sorry to hear of Ms*** complaint. We strive to always make our company better and we take pride in doing soFirst off I would like to thank Ms*** for letting us know her feelings and her side of the storyI have reviewed both calls to and from our officeI can see why
Ms*** is upset and even though there is no need to yell I will personally take this up with our agents to make sure this doesn’t happen againI hope Ms*** won’t let this ruin her day and we will put her account in a do not call statusIf there are any questions or concerns Ms*** you can always contact our officeAgain we are deeply sorry that you are upset, rest assured we will take immediate action.Tell us why here

DManagement will not contact this consumer againWe will notify our client and close the account in our office

We will not contact Mrs*** againShe does have several collection accounts out with a client of oursWe will notify them of Mrs***'s request

After reviewing the call it seems like the consumer was being very combative and talking over our agentAll we where trying to do was verify we where speaking to the right partyIt's the lawThe consumer would not answer our questions almost like she is hiding from something

Complaint: ***
I am rejecting this response because: If you have my social, you should have my addressNothing has changed
Regards,
*** *** ***

After reviewing the complaint our compliance department has done follow up training with the agent in questionWe apologize for the way our agent handled the initial callWe do not train our employees to conduct business matters in that way

At DManagement all of our calls are recorded for quality assuranceWe replayed the call and there was NO threat what so ever of jail timeThat is a lieWe will close the account for now until we provide you with the documents you are requesting

DManagement will close the account in our office, and return to our client for further reviewThis is company policyIf there are any further questions, or concerns the consumer can contact our *** department at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me as long as the account is removed from my credit as the account referenced does not belong to me.
Regards,
*** ***

Complaint: ***I am rejecting this response
because: I *** *** want a letter stating that this matter is closed & removed from my credit report immediatelyI'm not accepting this businesses message that they will send it back to the company who hired themAs I stated in my original complaint this matter is over years oldOnce I receive a letter stating this issue is gone off my credit report & that I will no longer be contracted about it, then I will accept this companies response Thank you, *** ***

A manager will call consumer to discuss further

I apologize if any of our agents offended youI will make sure the call is reviewedWe will not contact you again

The Business needs to senda letter acknowledging that they will not call me on my work number
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I think *** is confusing our company with another oneWe never have even spoke to her about her accountI am requesting she delete her negative comments regarding our company

Complaint: ***
I am rejecting this response because:I did not lieCalling people a liar, is slanderI told them it depended on who was asking. I do not just give out any information to people who call my phoneNot only that, but they also called my ***s phoneHe is a truck driverFEDERAL law requires all truck drivers have hours UNINTERRUPTED for rest/sleep before beginning driving againI have no idea how they even have his number since we have only been married for a little over yearsI can and will upload the recorded calls if neededI do not appreciate the hostile attitude and disdain that has come from every single employee from this companyThis type of treatment is completely unacceptableI even asked to speak to a *** at one point because of how rude they were to me, and they hung up on meThere has to be something more that can be done about this
Regards,
*** ***

That is fineIf you can please send us a copy of that letter so we can verify thisOnce that is done we can close your account and notify our clientYou can send the letter to ***

DManagement is very sorry that we upset Ms***I agree that this call was not held to the proper standard that Dstrives forWe are taking the action as we speak in dealing with the agent that was speaking with Ms***Ms*** if you have any questions or concerns regarding this
account please call the *** and ask for *** ***)As of now we will mark your account into a DO NOT CALL status unless you would like to discuss furtherI hope you have a good rest of your dayWe sincerely apologize for upsetting you.Tell us why here

After reviewing the call, most of what is stated in this claim is falseHowever DManagement has correctly marked her account as Bankruptcy and we will not contact the debtor again