D&R Remodeling

Refund has been processed for two damaged items

Order shipped 122015.? Return Merchandise Authorization has been processed and sent to customer to return the product upon receipt.? Additionally, orders can be cancelled on the web site

Firstly, we would like to offer our sincerest apologies for any inconvenienceOur records indicate that the order was originally placed July **, and we were notified in regards to the condition of the items on November **, 2017, months after our return policy has expiredCustomers are offered days to contact us in regards to their purchasesAlthough our policy has expired, we did offer customer the option to return the items for a store creditFragranceNet.com is attempting to offer assistance to customer, however, customer has been provided with a prepaid postage return label so that the items can be returned and a gift certicate can be issuedWe apologize if customer is not happy with our level of compensation but we are unable to offer a replacement or refund after the return policy has expiredThank youCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? ? I never received any RMA authorizations from the business nor a single Email response ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

A full refund has been processed for lost package

Return Merchandise Authorization processed and return label sent to customer.? Will be refunded upon receipt of returned package

Please note we would like to express our sincerest apologies for the inconvenience this has causedOur records indicate that we have sent a replacement out to customer with hopes that the item would be in perfect conditionWe do apologize that customer was not satisfied with the quality of the product and we have issued a full refund back to customers payment method for this purchaseNormally, we would suggest that the item is returned back to our facility, however, we will not require to be returnedThis item may be discardedThe refund has been issued and should appear on account within 3-business days, depending on your bank.Please contact us again if further assistance is required.? Thank youCustomer Service

Please note our records indicate that we have received customers request to cancel this order on December **, The order was cancelled on the same date and the authorization that was being held for this purchase, has been voidedWe ask that customer please contact their financial institution if the funds has not been returned back to the accountOnce we have verification that the authorization has been voided, there is no further action on our part.? Contact us again if further assistance is required.? Thank youCustomer Service

Please note our records indicate that we received an order on October *, from email address [redacted] at 1:47pm The transaction has been voided and the funds will be returned back to the American Express [redacted] that was used for this purchaseFragranceNet.com does not arbitrarily obtain and place unauthorized ordersThis account has been marked and future purchases on this account will not process for fulfillment and shippingContact us again if further assistance is requiredThank youCustomer Service

We do apologize if any of our coupon advertisements are not clear and has caused some confusionUnfortunately, all of our coupon discounts state that they cannot be combined with any other offersWe are unable to apply more than one coupon offer to customers existing order.? Thank you [redacted]

Please note since the courier has not successfully delivered this package to our customer, we have issued a full refund back to customers original payment method Contact us again if further assistance is required.Thank youCustomer Service

We have reached out to the courier again in regards to this packageThe courier has stated that the delivery was made on December **, Since the package has not been received, we have issued a full refund back to your original payment method.? Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The response by the business is disingenuous.? The document presented as "evidence" that the offer may be refused is nothing more than documentation from their website, which does not reflect the reality of how the ordering process actually operates.? If an order is placed on the website, the "free offer" is presented.? I definitely "rejected" this offer as I was given a choice of several magazines, none of which interested me.? Despite my "rejection" of this offer, I started to receive magazine subscriptions against my wishes, and my personal information was shared with a third party, also against my wishes.This kind of inconsideration by businesses is why I reject this resolution until Fragrancenet.com can provide more positive proof that their website will not forward information to MMedia unless the purchaser provides positive acceptance that they are subscribing to the magazine, meaning that a customer's inaction or requirement of "opt-out" will not automatically cause a subscription to be createdThey should test their website for operation to ensure that it is in fact performing the way that is stated in their documentation, which at the time of my complaint it was not.? To accurately check if the site does allow opt-out requires a purchase be made, and without assurances that it is working properly, I will not make a purchase to verify its operation, so I feel it is fair to ask Fragrancenet to do the checking.It seems the businesses involved are often of the position that no harm could come by receiving a free magazine or two, but they often don't consider all possibilitiesIn my case, my mailbox is quite small but sufficient for receiving all my billsWhile traveling, this billing-only mailbox began receiving magazines, and so my mail was delayed causing a bill to be delayed, and resulting in late charges.Previously, courts have viewed "inaction as acceptance" to be valid terms, but more recently have been rejecting these defenses in lawsuits where monetary or personal damages have occurred, especially when privacy policies are concernedIt should serve as a reminder that although Fragrancenet is a New York corporation, it is doing business in California and other localities and must make note of the codes in those areas (example: the California Transparency in Supply Chains Act is applicable to many large companies based outside of California that wish to sell to its residents)I hope that Fragrancenet can research this trend for themselves and see they should be distancing themselves from companies such as MMedia that are not in compliance with current case law.? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Label has been resent

We need to know if this customer has filed a dispute with their credit card company before we can process a refund We have reached out to [redacted] and are awaiting a reply

Return Merchandise Authorization has been processed and return label sent to [redacted] ***.? However, please note that if the return is not received within days of original order, a gift certificate will be generated as a refund as after days we have no access to process a refund to original payment method

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did receive RMA's, but I would like to keep this open until I receive a full creditIf you read reviews on the company many are saying that they are still waiting for a refundI also do not understand how it is legal to sell fake perfumes?! I brought these to a department store and two of the perfumes have been discontinuedThis is fraud! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have disputed with [redacted] and they said that there was nothing they could do about it and to talk to the company directly and I have made an effort to get a hold of this company to no avail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] NegativeI called in multiple times on June ***, much earlier than that, but each time I called the customer service department, I was on hold for over minutesAfter calling multiple times I was finally connected to a customer service rep after holding for minutesI was told I was being charged the full amount and would have to wait for them to issue me a refundThey charged me for the full amount of the orderOn $was posted to my bank accountI had to wait for them to issue me a credit of $If they knew they were not going to send the full order, then they should have only charged me for the product they provided, and not the full amountThe amount was still in "pending" status with my bank and could have been changed by Fragrancenet.comI know this because I called my bank and tried to do a stop payment, but because the amount had not posted yet they were not able to do thatI also emailed multiple times on June [redacted] asking to cancel my order (see below) with no responseI have also been in contact with [redacted] - [redacted] and she has emailed me twice saying that someone from Customer Service would be reaching out to rectify the situation and I have heard nothingSee her emails below as well.FIRST EMAIL:June [redacted] 12:PM [redacted] *** [redacted] [redacted] *** [redacted] , [redacted] [redacted] *** [redacted] SECOND EMAIL: [redacted] *** [redacted] *** [redacted] *** ***, [redacted] [redacted] *** [redacted] FIRST EMAIL: [redacted] Jun *Please cancel my orderI see that not all of it is shipping and the only reason I ordered items was because of the saleI have been on hold for minutes trying to get more info and just want everything canceledThank you, [redacted] SECOND EMAIL: [redacted] Jun *This is not a positive customer experience and I will not be doing business with you againI ordered items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchaseI emailed and also called to cancel the entire orderI waited on hold for over minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refundIn all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipmentI would have liked to make the decision on thisI only added the [redacted] because of the sale and because I was ordering the [redacted] (which was the reason I placed the order in the first place)Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refundThe customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issueExpect the [redacted] to come back as soon as I receive itAlso, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted] [email protected] 8This is not a positive customer experience and I will not be doing business with you againI ordered items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchaseI emailed and also called to cancel the entire orderI waited on hold for over minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refundIn all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipmentI would have liked to make the decision on thisI only added the [redacted] because of the sale and because I was ordering the [redacted] (which was the reason I placed the order in the first place)Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refundThe customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issueExpect the [redacted] to come back as soon as I receive itAlso, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order [redacted] [email protected] 8This is not a positive customer experience and I will not be doing business with you againI ordered items this weekend and without checking with me first, you decided to only ship one of the items and then offer me a reduced discount for my next purchaseI emailed and also called to cancel the entire orderI waited on hold for over minutes only to be told that the order can't be canceled and my only option was to send the product back and wait for a refundIn all of my online experiences, if something is missing or out of stock, the company will notify me prior to a partial shipmentI would have liked to make the decision on thisI only added the [redacted] because of the sale and because I was ordering the [redacted] (which was the reason I placed the order in the first place)Now, I am paying shipping on one item instead of 2, am not getting the original item I wanted, and my only option now is to send the item back and wait for a refundThe customer service associate that I spoke with was unfriendly and obviously didn't care at all about my issueExpect the [redacted] to come back as soon as I receive itAlso, know that you lost a customer over an issue that should be a simple resolution that could have happened had you communicated the issue to me prior to shipping out part of my order***Jun 8SocialTo [redacted] MarincovichJun at 12:PMHi ***! Thank you for your email and we sincerely apologize for the issues with your most recent order! I have sent your email off to our customer service team for their assistance so please be on the lookout for a replyPlease let me know if you need anything else! Best Regards, [redacted] [email protected] (727-3867) ExtFollow Us: Online Since 1997, Over 14,Genuine Brand NameFragrances, Skincare, Haircare, Candles, Aromatherapy & more...SocialTo [redacted] MarincovichJun at 12:PMHi ***! Thank you for your email and we sincerely apologize for the issues with your most recent order! I have sent your email off to our customer service team for their assistance so please be on the lookout for a replyPlease let me know if you need anything else! Best Regards, [redacted] [email protected] (727-3867) ExtFollow Us: Online Since 1997, Over 14,Genuine Brand NameFragrances, Skincare, Haircare, Candles, Aromatherapy & more...Jun at 12:PM

Balance of $has been refunded