D&R Remodeling

We would like to express our sincerest? apologies for the condition in which the item was receivedWe are more than willing to issue a refund for the cost of the item and we are not expecting the item to be returnedPlease note the refund will be issued and should appear on customers PayPal account.? ? Thank youCustomer Service

We apologize for this inconvenienceIn researching this issue the problem seems to be that the Customer applied a 30% discount code, received free shipping but using that coupon does not offer day deliveryCustomer selected standard deliveryOrder confirmation is attached We have not received any emails from the email address specified in the complaint, however, he did call us on 10/**, rep explained that he did not select day shipping, he disconnected the call The order shipped on the [redacted] but has been floating around with the courier, still not delivered but certainly should have been by now, only shipping to NJSince customer has also filed a dispute with [redacted] , we responded to the dispute and asked [redacted] to issue refund to customer.Thank you

Return Merchandise Authorization processed.? This order was placed on May ***.? Since it is beyond the date of return policy, we can only offer a gift certificate upon receipt of the return.?

Shipping has been refunded If customer is going to institute a chargeback we will need the products returned

Return Merchandise Authorization processed for full refund of $

Our records show that the courier has stated that this package was delivered and left at the front door at the shipping address providedIn addition, email notification was sent to you asking you to verify the shipping address before we send a replacement package out to youWe ask that if you are still interested in receiving this merchandise, we need you to respond to the email that was sent to you from our Customer Service Department.? ? Thank youCustomer Service

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The credit should be for $68.98, not $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company states that it has issued a refund, but no refund has been issued as of yetThis is the same company that said my purchase would arrive in 4-days, and it never cameI accepted their lie the first time; I will not be fooled so easily the second time aroundThis issue is absolutely NOT resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Refund processed for $40.96.? If package does deliver, please keep

? We received notification from customer today, September **, 2017, in regards to the item she receivedWe would like to offer our apologies for the condition of the product and we have provided customer with a prepaid postage return label so that the item can be returnedUpon receipt of the item, a full refund will be issued back to customers payment method.Thank youFragranceNet.comCustomer Service

Please note? our records show that customers original payment method has been refunded in full for the amount of $and we did not create another purchase for her in our systemIf customers received an additional charge on her account, we ask that she contact our Customer Service Department immediatelyThe email that was sent to customer was her original order confirmation so that she can verify the shipping address as it was entered when the order was submittedThe zip code for the shipping address was incorrect and that was the reason the package was not receivedWe attempted to assist the customer however, a refund was issued for this purchase.? Contact us again if further assistance is required.? Thank youCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [We do not want a gift certificate and have expressed so previouslyLet's just drop everythingIt was a very expensive lesson to learn.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our Customer Service Manager is reaching out to you to discuss details of this orderThank you!

Tracking has been updated with common carrier.? Delivery is scheduled for 122015.? Can be confirmed at [redacted] ; tracking # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of repayment is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

[redacted] spoke with two (2) customer service agents and after listening to the recordings of both conversations, I did not hear either agent say anything “hateful” or ”demeaning” However, the 2nd agent [redacted] spoke to was terribly rude to herAlthough our policy did change regarding coupons over the phone, neither agent did anything to help [redacted] place her order on the web, nor did either agent offer to place the order on our website for her which is TOTALLY UNACCEPTABLE Our agents were well educated when our policy changed regarding coupons over the phone I find it deplorable the way [redacted] was treated Both agents have since been “re-educated” and I trust they will not make this type of error in the futureI sincerely apologize for the frustration [redacted] received regarding our services and would like to offer her a $gift certificate should she choose to use our service in the future This gift certificate will be accepted over the phone and if [redacted] would like to use a coupon as well, please assure her that the Customer Service Representative will honor her couponThe $gift certificate code is: [redacted] If [redacted] has any questions or concerns, please have her reach out to me directlyThank you,Susan L [redacted] Director, Human Resources [redacted]

Refund has been issued for missing product A 5% additional discount has been applied to this customers order for the missing free gift

Order delivered on 122015.? Shipping delay refund of $has been processed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? ? I received the email after the order and assumed that since it announced that it was order confirmation I just stuck it in my receipt email folder.? They stated to me that it was ordered online and that using the Internet system, it's accurate and mistakes are only submitted by user (customer ) onlyI don't have the extra dollars to correct the issue while in turn, waiting for a refund,? I did state this in my initial contact with the company.? I'm orderin this for my disabled mother and being that I'm on a limited budget I can't afford to put out any additional fundsI demand that the company accept that orders are subject to errors since it is ordered through their website and could happen the same with any merchant.? They need to stand by the customer service standard and replace the item since the product received was wrongAny other reputable company would not hesitate and resolve the issue without taking it thus farSo, I demand a replacement prior to xmas! I will continue to demand a replacement until it's made correct.? [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***