D&R Remodeling

Return Merchandise Authorization has been issued and customer will not be charged a return ship fee

Order was placed on Saturday, June **, One item was out of stock on the first business day (Monday) at 7:13am The balance of the order (item) was shipped on 62015.A Return Merchandise Authorization was sent for the item he requested to return Once received, the credit will be processed

This package was delivered on 12at 1:59pm by the Post Office.? Please confirm receipt

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved? Went to the post office today and it was finally delivered? So come to find out it was not fragrance net.com's fault ? I sincerely apologize to the business? Although if they had replied or answered the phone when I called this would have never went to the Revdex.com ? in the first placeThank you for your help.? Sincerely, [redacted] ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? The company states that it has issued a refund, but no refund has been issued as of yetThis is the same company that said my purchase would arrive in 4-days, and it never cameI accepted their lie the first time; I will not be fooled so easily the second time aroundThis issue is absolutely NOT resolved ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I don't want to deal with the business anymoreTherefore, I accept their responseI am going to advice everyone about their terrible service Sincerely, [redacted]

Please note our records show that customer was provided with a prepaid postage return label so that the items may be returned back to our facilityWhen the order was placed, customer used email address f [redacted] and that is where the label was sentSince we have received email from customer from and alternate email address; [redacted] , we have resent the label to that address as wellThe last email we received from customer, she adamantly stated that she does not have a box to return the itemsWe understand that customer has discarded the original shipping box,however, these items maybe returned in any type of corrugated boxSince customer is not satisfied with any of the items purchased, we will issue a full refund back to her payment method once the items are returned back to our facilityWe will not issue refund unless the product is returned Thank youFragranceNet.comPamela M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved will ? ? Well the only truthfully thing they said was that I received my itemsYes I did and they were broke, so I called them to advised them off the situationThis business is far from professional, they allow their agents to talk to customers any kind of wayI was cussed out, hung up on, basically mis treated ? I have a one year old who likes to get into things so I'm supposed to keep broken glassThat's horrible! I tried to call them as soon as I got my package but it is hard to reach them! I couldn't just keep the glass laying around and I risk my daughter getting hurt I had already got some stuck in my foot so I didn't want to risk it so they are insane telling me to keep broken glass around my houseIf that wouldn't ? happened to u..u would be mad to but they thought it was funny ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

We sincerely apologize for the frustration and inconvenience regarding [redacted] order with us.? Referring to [redacted] email to our Customer Service Department on 32016, he only asked for a refund which was promptly processed for his lost package.? As you can see, from the [redacted] tracking information attached, the order was placed on February [redacted] and shipped on March *, 2016.? Although we were efficient in filling [redacted] order, [redacted] seems to have lost track of it, which is beyond our control.? ? $refund was processed on

Tracking on [redacted] displays delivery date on 122015.? Tracking # [redacted] .? Will refund if package not received by end of day

The order was placed December **, and order did not begin processing until we were back from the weekend and the day off for holidayThe customer made request on the web to cancel the order and it was cancelledThe funds were successfully transferred to his payment method on January **? for the amount of $49.48.? Thank you

Refunds were issued for $on and $on 12/*/for a total of $

The products in question are from three different orders - two from and one from February Return Merchandise Authorization has been processed and return mailing label sent to customer This customer never contacted us regarding their concerns Since these orders are far beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product

We need to know if this customer has filed a dispute with their credit card company before we can process a refund. We have reached out to [redacted] and are awaiting a reply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] She was right about the amount paid I got the amount confused with another purchase order from another company I advised the person whom respond to this complaint that my boyfriend received it and open it so I ask if they could refund the priority shipping that I have not received within that time frame she has yet respondedI would be satisfied with getting that back considering I didn't get it on the [redacted] as stated on the usps websiteIt was delivered on the *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We do apologize if any of our coupon advertisements are not clear and has caused some confusionUnfortunately, all of our coupon discounts state that they cannot be combined with any other offersWe are unable to apply more than one coupon offer to customers existing orderThank you [redacted]

This customer cancelled his order on our website He then called and spoke to a CS rep to confirm cancellation Refund was automatically issued for $on 11/** Please have him check with his credit card company as to when the credit will be reflected on his statement

FragranceNet.com has received customer’s complaint and we have issued a refund to customers payment method for the cost of shipping ? Please contact us again if further assistance is required ? Thank you FragranceNet.com Customer Service ?

Return has been received and refund has been issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because? The company responds that they sent emails, however except for the original emails for order confirmation I only received THREE responsesAlso if the items were sent why did I not receve a tracking number via email as is their company policy and why was I sent a contradictory email saying it was still being processed and my order status on their website was not changed from "in warehouse"Plus more tellingly I havent received it.Yesterday an email stating they would refund my money was sent to me but they are only refunding $which is the amount in australian currencyI paid $US currency for the items$was taken from my card and I want the full purchase price of $refunded.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?