D&R Remodeling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Order # [redacted] was placed on No delivery information available; refund issued for $ Order # [redacted] was placed on 122014; standard delivery Customer did place this order with same billing and shipping info as order # [redacted]

We have searched our database for [redacted] and nothing was found in our system The email used on this customer's order was [redacted] .Return Merchandise Authorization has been processed and a return label sent Order will be refunded upon receipt of return product

Return Merchandise Authorization has been processed and return label sent to customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Still awaiting a return call from a message I left on 12/*/regarding what I feel was very poor treatment [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becaI have NOT received a return label nor any other messages from FragranceNet.com concerning this order I have only received numerous sale emails but nothing else addressing my return or where to get a label I used the shipping label from Shoprunner to return the product and will NOT be ordering again in the future due to this type of poor customer service and not being able to speak directly to anyone concerning my order In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response they give has nothing at all to do with my complaint Its a generic reply.My complaint is VERY clear and involves the breakdown in communication of the company, and their refusal to be able to be reached by the consumer byphone and e-mail, and the non working "status check' for the product purchased The package was finally delivered two weeks after ordering but that doesnot resolve the concerns in my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Return Merchandise Authorization was issued on and label was emailed Will resend

Order was placed on Customer sent email at 12:09am requesting to cancel An email response was sent back at 8:am letting the customer know that the order had already processed and could be cancelled Customer was given a Return Merchandise Authorization number in that email Once we are in receipt of the returned product, a refund will be issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Good Morning,I come by this report that the problem regarding the repayment of the amount paid for my purchase, which was canceled has been resolvedThe company combriu with his word and after 9th day the amount was reversed to my bank accountThank you for the commitment from the same site and that gave me assistance ?

Refund was issued in the amount of $68.98.? $was a typographical error.? Customer can check with his credit card company to verify

Package delivered on 1/*/2016.? We sincerely apologize for the wait and excessively hold times

Return label was received as we have received customers return.? Refund of $has been processed to [redacted] account

We understand that [redacted] ***, would prefer that the balance of her refund, to be issued back to her original payment methodOur records show that [redacted] used a credit card for the purchase and we have refunded her credit card in the amount of $45.29, which was the original order totalWe owe [redacted] an additional $for the cost of return shipping, however, we do not have the ability to issue the additional funds to her paymentThat is why we have issued a refund via gift certificate We have created certificates for the following amounts: Certificate number- [redacted] $ and certificate number- [redacted] -$We apologize if this causes an inconvenience and please contact us again if you need further assistance Thank you [redacted] Pamela M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The item has not been received by me (nor have I received any shipment notice) and the company REFUSES to honor my MANY requests to call me to discuss this matter Please ask the company to CALL me and discuss the details of the shipment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our records indicate that we have been notified by [redacted] in regards to this unauthorized purchaseWe understand that this order was not authorized by the cardholder and a claim has been issued with [redacted] regarding this matterFragranceNet.com will not dispute this claim and once [redacted] offers us the ability to issue the refund, customer will be refunded in full for the fraudulent purchase [redacted] is currently investigating the matter and we will be notified by them once the refund can be issuedThis information can be verified and viewed by customer by logging into their [redacted] accountIf further assistance is required or if customer needs to know when the refund will be issued, we suggest customer contact [redacted] and they will assist with that information.Thank youFragranceNet.comCustomer Service

We are sorry for the service issues that you receivedOur company policy is to not accepts returns after daysHowever, we have issued a gift certificate in the exact amount that was paid for his troubleThank you.?

Refund has been issued in full.? Please allow 4-days to process

Return Merchandise Authorization processed This order was placed on May *** Since it is beyond the date of return policy, we can only offer a gift certificate upon receipt of the return

Resent Return Merchandise Authorization again to [redacted] Once return is received a refund will be processed