D&R Remodeling

Package was delivered on 1/*/at 11:39am. Customer chose standard delivery which is clearly described that it is not a guaranteed delivery service level. Customer has been compensated an additional 10% for late package delivery. If order no longer wanted please contact us for a Return Merchandise Authorization

Return Merchandise Authorization created and return label has been sent to customer. Refund will be issued upon receipt of return package

Replacement package was delivered on Please confirm receipt.Tell us why here

Return Merchandise Authorization was processed on 1/*/2016.? Return label has been resent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am not interested in hearing over and over again about your flawed systemIt's Get it together!! If you can't get it together and do the right thing, then you should not be in businessStop blaming the systems and take some accountability In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Please note we would like to express our sincerest apologies for the inconvenience this has causedOur records indicate that we have sent a replacement out to customer with hopes that the item would be in perfect conditionWe do apologize that customer was not satisfied with the quality of the product and we have issued a full refund back to customers payment method for this purchaseNormally, we would suggest that the item is returned back to our facility, however, we will not require to be returnedThis item may be discardedThe refund has been issued and should appear on account within 3-business days, depending on your bank.Please contact us again if further assistance is requiredThank youCustomer Service

We apologize for the service that you receivedOur Customer Service Manager is researching the issue with the phone lineIn the meantime, I was told that your orders are both due to arrive this week no later than FridayThank you!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In the message about the return authorization it says: "However, please note that if the return is not received within 90 days of original order, a gift certificate will be generated as a refund as after 90 days we have no access to process a refund to original payment method." The original order was made on April ***, items arrived a few days later, after opening the first item (1 of three identical items), when I found out it was fake or defective (On June ***) I immediately contacted the seller but been told I could not return the items because it was over the 30 day return policy.As you know, following my complaint I received the RMA on July ***, which was already way over 90 days after the order was placed. What use do I have to a gift certificate? Why would I want to purchase anything else from an unreliable company with such a bad customer service? I will say again, I am not interested in their gift certificate since I am not going to purchase anything from them. All I want is to return the items that are defective and receive my money back in any way, shape, or form that is not limited to use only on [redacted] , because that's, to me, is like NOT getting a refund at all. Sincerely, [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

We would like to know why this customer placed another order on March ***, in the amount of $if as stated in [redacted] 's complaint:? "They are the worst company....far from professional..cussed out and hung up on"?

[redacted] contacted us via chat (transcript attached) Package was lost in transit and a refund was issued to her [redacted] account on 1/*/- copy attached

Orders are processed in US Dollars Customer was charged $in US Dollars and the refund has been issued in that amount in US dollars

Please let me begin with our sincerest apologies for any inconvenience this may have caused youOur records indicate that customer paid with her credit card associated with [redacted] ***Whenever that payment option is used, merchants do not have access to the customers credit card number and we are notified of the successful charge from [redacted] Therefore, we do not actually charge the customer as we are only notified of the transactionIf customer has verified that payment has been removed from her account twice, we would suggest contacting her credit card company and or [redacted] ***.Thank you [redacted] Customer Service

Thank you for reaching out regarding your service issueWhen Customer Service researched this complaint it shows that the courier changed the delivery schedule while the package was in transitWe told the customer that we are not responsible for the updated delivery datesHowever, we did partially refund the customer for this hassle and the package does show delivered as of December ***

Additional 5% has been issued. Customer will see a refund for $3.78.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseI haven't receive my money backI am waiting to get my money back and to have nothing further to do with this companyI am so disappointed. When I get my money back then the matter will be closed. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our records show that this order was placed with [redacted] on July *, As stated on our website regarding our Return Policy; we provide our customers business days to contact us to request return for refundWe received customers request to return an item on November **, At the time of request, the email correspondence stated that the refund will be in the form of a gift certificate as the request to return has exceeded our day time frameI will include the customers email as well as our response below [redacted] is still willing to offer the gift certificate however, the item needs to be returned back to our facility firstCustomer has been previously provided with a prepaid postage return label and we are waiving the cost for return shippingIn addition, we do not have the ability to refund the original payment option as we do not have access to customers credit card informationPayment information are not stored and kept on file as [redacted] is PCI compliance and we are unable to prevent this security requirementPlease find the original email sent to and from customer below.Thank you [redacted] Customer Service [redacted] Thank you for contacting [redacted] In response to your email, we apologize the way your order has been receivedWe have set you up for a Pre-Paid RMA label to return the item back, therefore the issue can be further addressed with our buyersPlease keep in mind, however due to this order being over days you may expect to receive compensation in the form of a Gift Certificate once it has been returned back to our companyPlease contact us again if you need further assistanceThank you, [redacted] Customer Service [redacted] Trusted Online Since 1997, Over 15,Genuine Brand Name Fragrances, Skincare, Haircare, Candles, Aromatherapy & more [redacted] ** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The employee did not say her name, I do not lie! When I asked, several times for her name she would not give itThis does not excuse her from laughing at me, nor being so rude to a customerI was in tears, and felt totally humiliatedI realize their policy may have changed as far as coupons/discountsBut I asked for assistance due to having problems with placing an order on line, they have nothing or know one to help when there is an online issue, I asked for assistance with that alsoHow do they think a customer can order on line if they don't have anyone to help with online issues? They have a recording when you call that states the calls are recorded for training purposes etcThey could easily replay this call and hear how demeaning, hateful, and rude their employee wasThis person is representing their company and needs to be aware of how they are treating customersI feel an apology is requiredI no longer wish to order from a company that allows their employees to treat customers in this manorIt says a lot about a company that has so little concern and no value for a satisfied customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

When we researched this package we found there was no movement with the courier A claim has been issued for the lost package and a full refund was given to the customer via [redacted] Thank you

If [redacted] will refer to magazine details attached - it clearly states that a magazine subscription with a value of $is included with your purchase today. It also states on the 5th line of the details :If you prefer not to receive a magazine, you may request a rebate for the stated value by printing and completing THIS FORM..... also attached[redacted] did read the offer in its entirety as evidenced by his comment that he was presented with a choice of magazines to select. Had he read the offer completely, he would have seen that he could have clicked the link to get to the rebate form and claim his $rebate instead of receiving a magazine