D&R Remodeling

All products showcased throughout our site are 100% brand nameWe only carry genuine brand name perfumes and colognesThere are absolutely no imitations or knock-offs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because The company responds that they sent emails, however except for the original emails for order confirmation I only received THREE responsesAlso if the items were sent why did I not receve a tracking number via email as is their company policy and why was I sent a contradictory email saying it was still being processed and my order status on their website was not changed from "in warehouse"Plus more tellingly I havent received it.Yesterday an email stating they would refund my money was sent to me but they are only refunding $which is the amount in australian currencyI paid $US currency for the items$was taken from my card and I want the full purchase price of $refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please note our records show that customer was provided with a prepaid postage return label so that the items may be returned back to our facilityWhen the order was placed, customer used email address f [redacted] and that is where the label was sentSince we have received email from customer from and alternate email address; [redacted] , we have resent the label to that address as wellThe last email we received from customer, she adamantly stated that she does not have a box to return the itemsWe understand that customer has discarded the original shipping box,however, these items maybe returned in any type of corrugated boxSince customer is not satisfied with any of the items purchased, we will issue a full refund back to her payment method once the items are returned back to our facilityWe will not issue refund unless the product is returned.? ? Thank youFragranceNet.comPamela M [redacted]

Refund issued for $ Product does not need to be returned

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is continuing to argue the point using tactics which are similar to the way they do businessBefore I address the response, I should add:THIS BUSINESS SHOULD NOT RECEIVE AN A+ RATING FROM THE Revdex.com Due to the number of complaints and bad reviews outnumbering positive reviews, I'm shocked that the Revdex.com would continue to rate this business as A+ and allow the business to continue to prominently display such a rating on the front page of the website.The pictures being displayed by the business as "proof" are not in the flow of orderingTo even imply that a customer is "not reading" shows that this business exhibits a basic lack of customer service skillsThat their site requires digging deep down into several pages of policies to assure integrity of private customer data should be troublesome to most consumers.The reality is that after placing the order, I was confronted with a "Free" offer window I was not interested in the "Free offer" after seeing it was likely from unscrupulous magazine subscription sellers; I also was not interested in the $"rebate" offer as the trouble of it is hardly worth the reward All I wanted was the product for which I placed my order, for which I received, nothing more and nothing less Instead, my information was shared without my EXPRESS consent That's all this is about, and Fragrancenet will not agree that this is what happened, and it seems the company is unwilling to discontinue this questionable practice Instead, they will continue to respond to the complaints with non-related excusesThe website also states that the magazine is "Entertainment Weekly" or that men will receive "Golf", but I got "People" which is another part of the problem.The longer Fragrancenet continues to try and blame me for the issue, the longer I will continue to dissuade others from purchasing thereIf the company had responded to this complaint with an apology and an inquiry into the website to ensure it does business as it should, I was prepared to accept the resolution and then make another purchase--I only buy high end products and it would have been many hundreds of dollarsNow they've lost my business and probably the business of othersBlaming customers rather than having genuine concern for business practices does not warrant a positive rating from the Revdex.com, but at least the handling of the situation will now be viewable by all.Even some of the product that I received, which was advertised as "new", had been previously opened and should not have been offered as new I am not debating that issue here because there is a return policy in place but I shouldn't have to use that policy Sincerely, [redacted]

The products in question are from three different orders - two from and one from February 2016.? Return Merchandise Authorization has been processed and return mailing label sent to customer.? This customer never contacted us regarding their concerns.? Since these orders are far beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product

Revdex.com: I cannot close the complaint ? until I receive a full refundI noticed this business has not issued refunds to some customers(other complaints) ? Therefore ? until then I'd like to keep it open Sincerely, [redacted] ?

We sincerely apologize for the frustration and inconvenience regarding [redacted] order with us Referring to [redacted] email to our Customer Service Department on 32016, he only asked for a refund which was promptly processed for his lost package As you can see, from the *** tracking information attached, the order was placed on February [redacted] and shipped on March *, Although we were efficient in filling [redacted] order, [redacted] seems to have lost track of it, which is beyond our control $refund was processed on

Additional 5% has been issued.? Customer will see a refund for $

Return package has been received and refund has been processed

Refund was issued on and can take up to seven (7) business days for it to process through credit card company We cannot expedite as we have not control over the process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They were given every opportunity to respond via text via email via phone and I have yet to hear from them before I ever contacted [redacted] before I ever contacted the Revdex.com yes [redacted] sent me a $gift card I stated that in my complaints that is not resolution to mean resolution is the company returning my emails my messages Not [redacted] the statements I make are not balls if you need proof let me know I will forward you everything sent to fragrance net.com prior to contacting Google If the company feels that [redacted] is responsible for their disputes it needs to be listed on their site don't contact us contact [redacted] as stated to me that they never heard back from fragrance net.com so come again with your resolution just because [redacted] resolved it it has not made me whole I still want an apology for your failure to respond fragrance.net If this is being unreasonable then so be it but what I say is not untrue it has been stated not only to the Revdex.com but it was also stated to [redacted] trusted sites that I was not happy with the resolution and that I still expecting a contact from fragrance net.com and an apology for all the time and crap they put me through In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Today is 12and the package still has not arrivedTo call the company where I waited on hold for phone calls totaling hours is unacceptableI work full time and do not have time to hold for that period of time only to have the call disconnected by rude unprofessional representatives!? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Tracking has been updated with common carrier Delivery is scheduled for Can be confirmed at [redacted] ; tracking # [redacted]

Orders are processed in US Dollars.? Customer was charged $in US Dollars and the refund has been issued in that amount in US dollars

Refund has been issued in full.? Please allow 4-business days to process

[redacted] 's subscription has been cancelled per M2Media.? It is important to note that customers are not "scammed" into the magazine offer.? As evidenced by the attachment, one can refuse the offer

Package delivered on 12(see attached).? If no longer wanted, please contact customer service for a return merchandise authorization

Order was placed on July ***, 2016; shipped august 4th and was delivered on August ***, the 9th business day.? If customer desires a refund, order must be returned.? A Return Merchandise Authorization has been created and a return mailing label sent

Please note our records indicate that our Credit Department has reviewed your ordering history with our company and due to the dispute initiated regarding a purchase with FragraceNet.com, we cannot authorize credit card payment on future ordersWe have offered alternate payment options aside from credit card, so that orders can be placed with us in the futureWe apologize for any inconvenience this may have causedFragranceNet.comCustomer Service