D&R Remodeling

Please accept our apologies for the delay with our response to your inquiryOur records indicate that customer spoke with an agent on September **, regarding the missing items in the orderA refund has been issued back to the original payment method in the amount of $This refund should appear active within 4-business daysContact us again if further assistance is requiredThank youFragranceNet.comCustomer Service

Revdex.com:C/o MsLehrer? I am in receipt of the email from Fragrance.net via my BBA accountIf you take a look at the supporting documents submitted to the BBA, the email thread dated September **, It clearly shows that I confirmed the shipping information for the company.? In connection with there response.They have incorrectly listed the recipient's name.? So again, ? for there information, the correct information is : [redacted] ***MESSAGE FROM BUSINESS:In response to Keslake Thomas email of 92015; our customer service department responded with a request to verify shipping address so that an order could be reshipped.? Tracking shows package out for delivery since 9/*/2015.Please verify shipping address so that we may reship order.? Address on file is: [redacted] Sincerely, [redacted] ?

The refund for this order was processed on the same day the package was received in our returns department on Refunds can take up to five business days to appear

Refund was issued on for $ Credit card company has one full billing cycle to refund the account Please check further with them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved becaI have NOT received a return label nor any other messages from FragranceNet.com concerning this order.? I have only received numerous sale emails but nothing else addressing my return or where to get a label.? I used the shipping label from Shoprunner to return the product and will NOT be ordering again in the future due to this type of poor customer service and not being able to speak directly to anyone concerning my order ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

All Customer Service Agents read from a script.? Upon answer they phone they recite:? "Thank you for calling [redacted] .? This is (name), how may I help you?"? ? ? Process has changed and we no longer can take coupons om phone orders as our database does not accept them.?

Shipping refund of $has been processed

We apologize for this inconvenienceAfter speaking with the customer it appears that the [redacted] rep may have been attempting to locate their order in their own systemWe have resolved this issue and issued a refund for the damaged itemThank you

Customer's email was responded to on Return Merchandise Authorization has been sent and customer will be refunded upon receipt of return

Order was placed 12and delivered 1/*/2016.? Refund issued

This customer stated she would dispute the charge with her credit card company as well as made no mention of returning the products Return Merchandise Authorization has been processed Customer will not be charged a return shipping fee

Order was placed on Friday, July ***, and shipped on July ***, and package was delivered within business days.? Customer chose our stand delivery which is not a guaranteed service.? Tracking shows package has been delivered.? Please verify receipt so that we may process a Return Merchandise Authorization

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: the money is yet to be released from my bank nearly four weeks to the purchaseThe details of the bank, the account numbers and all that have been relayed to the business repeatedly via my correspondenceI would like the business to write to my bank as soon as possible to release the money so that I could go ahead with another purchase at a different vendorI will be providing my account details, bank information and transaction related trace codes so that the business may promptly respond to the bank with an email copied to me aswellthe details will be forwarded to the [redacted] address.? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com:I just received my package from fragrance net.com tonightI do not understand why they said there was no record of my order but problem solvedI do believe that customer service should be improved by this companyThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Return Merchandise Authorization sent again via email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I don't want to deal with the business anymoreTherefore, I accept their responseI am going to advice everyone about their terrible service Sincerely, [redacted] ?

Please note our records indicate that we have received online orders each for a purchase of a $FragranceNet.com gift certificateWith the purchase of gift certificates, information regarding how the certificate will be received, is posted on our websiteWe have received contact from customer on December **, with his request to cancel these purchases and to issue refund for both ordersRefunds has been issued on both orders and we received positive acknowledgment that the refunds were successfulTypically, refunds will appear on accounts within 4-business days from the date of process.? ? Please contact us again if further assistance is required.? ? Thank youCustomer Service

Return Merchandise Authorization was issued on ***.2015.? Refund will be issued upon receipt of return

Funds have been returned to [redacted] 's [redacted] account and item has been shipped to customer at no charge

We understand that [redacted] ***, would prefer that the balance of her refund, to be issued back to her original payment methodOur records show that [redacted] used a credit card for the purchase and we have refunded her credit card in the amount of $45.29, which was the original order totalWe owe [redacted] an additional $for the cost of return shipping, however, ? we do not have the ability to issue the additional funds to her paymentThat is why we have issued a refund via gift certificate.? ? We have created certificates for the following amounts: Certificate number- ? [redacted] ? $? and certificate number- [redacted] -$4.10.? We apologize if this causes an inconvenience and please contact us again if you need further assistance.? ? Thank you [redacted] Pamela M [redacted]