D&R Remodeling

Order shipped Return Merchandise Authorization has been processed and sent to customer to return the product upon receipt Additionally, orders can be cancelled on the web site

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseI haven't receive my money backI am waiting to get my money back and to have nothing further to do with this companyI am so disappointedWhen I get my money back then the matter will be closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with a representative today by the name of Anita She was very helpful in this situation I told her that I did not receive the merchandise Also, she was informed of the steps taken with FedEx and USPS regarding filing a claim Only the merchant can do thisAnita stated that FragranceNet will be sending the items again and she will add a note for a required signature.Anita was helpful, patient and exudes Customer Service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer was emailed twice to the outlook account that was used in the order. Resent to gmail address on this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The item was again returned RMA # [redacted] on Saturday December **, Awaiting refund [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:How do I continue this complaint? After receiving my order, I need to make a return and the only way to do this is to call customer service and obtain an RMA Good luck reaching someone I have emailed times, called countless times and was unable to reach someone and THEN, on two occasions I got through, was told I was caller “49” in queue, held on for almost an hour each time only to be dropped Do they even have people answering the phones? I need to return a bottle of Obsession and cannot get through What is it about this company? I’m not done with my complaintConsider this part 2. [redacted] ***

Customer contacted us and reship was processed and received on 122015. Refund has been issued for express hipping of $

Please let me begin with our apologies for any inconvenience you may have experienced when speaking to our Customer Service AgentFragranceNet.com gives our customers the ability to create an account which includes their billing information and stores order historyWe do not retain any payment information and customers will have to enter that information each time an order is placedWe have verified that you have an established account with us and we were able to confirm that with your current email address. Again we apologize for any inconvenience this has caused.Thank youFragranceNet.comCustomer Service

We have read customers complaint and we will like to express our sincerest apologies for the non-received package and the frustration while attempting to contact our Customer Service DepartmentUnfortunately, we do experience high call volume that causes longer hold times for our customers, however, we make every attempt to assist each customer within a timely fashionWe do offer our customers additional ways to contact if or when assistance is needed regarding their purchases. Our records show that customers payment method has been refunded in full and typically refunds appear on accounts within 4- business days from the date of process. On behalf of myself and [redacted] , we would again like to apologize for the inconvenience and please contact us again if further assistance is needed. Thank youCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response by the business is disingenuous The document presented as "evidence" that the offer may be refused is nothing more than documentation from their website, which does not reflect the reality of how the ordering process actually operates If an order is placed on the website, the "free offer" is presented I definitely "rejected" this offer as I was given a choice of several magazines, none of which interested me Despite my "rejection" of this offer, I started to receive magazine subscriptions against my wishes, and my personal information was shared with a third party, also against my wishes.This kind of inconsideration by businesses is why I reject this resolution until Fragrancenet.com can provide more positive proof that their website will not forward information to MMedia unless the purchaser provides positive acceptance that they are subscribing to the magazine, meaning that a customer's inaction or requirement of "opt-out" will not automatically cause a subscription to be createdThey should test their website for operation to ensure that it is in fact performing the way that is stated in their documentation, which at the time of my complaint it was not To accurately check if the site does allow opt-out requires a purchase be made, and without assurances that it is working properly, I will not make a purchase to verify its operation, so I feel it is fair to ask Fragrancenet to do the checking.It seems the businesses involved are often of the position that no harm could come by receiving a free magazine or two, but they often don't consider all possibilitiesIn my case, my mailbox is quite small but sufficient for receiving all my billsWhile traveling, this billing-only mailbox began receiving magazines, and so my mail was delayed causing a bill to be delayed, and resulting in late charges.Previously, courts have viewed "inaction as acceptance" to be valid terms, but more recently have been rejecting these defenses in lawsuits where monetary or personal damages have occurred, especially when privacy policies are concernedIt should serve as a reminder that although Fragrancenet is a New York corporation, it is doing business in California and other localities and must make note of the codes in those areas (example: the California Transparency in Supply Chains Act is applicable to many large companies based outside of California that wish to sell to its residents)I hope that Fragrancenet can research this trend for themselves and see they should be distancing themselves from companies such as MMedia that are not in compliance with current case law In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your feedbackThe Customer Service manager has stated that the customer has been refunded and will be contacted for additional incentivesIn addition, we are reviewing phone calls from that day to assess how this customer was handled by the Customer Service RepThank you

Order was placed on 102015. processes cannot refund original form of payment. Check will be sent for $37.59,

We would like to know why this customer placed another order on March ***, in the amount of $if as stated in [redacted] 's complaint: "They are the worst company....far from professional..cussed out and hung up on"

Our apologies for the service that you have receivedI am reviewing this complaint with our Customer Service ManagerYour package has been tracked and it is still with the courierWe have issued a full refund to your payment method on December *, In addition, we are reviewing the phone call to assess the professionalism of the representative that assisted you Regarding the desired settlement; unfortunately the item can not be reshipped because it is out of stockRefund is our only option. Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:r Answer Here] The business is not an honest business The package was never given to shipper The label was created, but nothing was shipped I called and emailed numerous times and asked for a call(the hold times on all of my calls were minutes to more than an hour In the business own response to you they stated that the merchandise was shipped to me at no charge and a refund was issued That is a lie Customers beware of this business They lie and are not honest and reputable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The return policy is posted on our website and we offer our customers business days from the date of purchase, to return merchandise for refund or replacementThis order was originally placed on December **, and that date exceeds our time frame of compensation.Our records show that we received one correspondence from customer regarding this matter and that was received on August **, 2016, and at that time we explained that we were unable to offer compensation for the damage We apologize for any inconvenienceThank youFragranceNet.comPamela M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The employee did not say her name, I do not lie! When I asked, several times for her name she would not give itThis does not excuse her from laughing at me, nor being so rude to a customerI was in tears, and felt totally humiliatedI realize their policy may have changed as far as coupons/discountsBut I asked for assistance due to having problems with placing an order on line, they have nothing or know one to help when there is an online issue, I asked for assistance with that alsoHow do they think a customer can order on line if they don't have anyone to help with online issues? They have a recording when you call that states the calls are recorded for training purposes etcThey could easily replay this call and hear how demeaning, hateful, and rude their employee wasThis person is representing their company and needs to be aware of how they are treating customersI feel an apology is requiredI no longer wish to order from a company that allows their employees to treat customers in this manorIt says a lot about a company that has so little concern and no value for a satisfied customer. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Refund back to customers [redacted] account gas been processed in full in the amount of $63.75. Please allow 24-business hours for the credit to be completed by [redacted]

[redacted] order has been processed for a reship and he will receive an email with tracking information once the package ships

Return Merchandise Authorization has bee processed and return label sent to customer Will refund upon receipt of returned package