DRF Trusted Property Solutions

Needed a new water heater because the old one has a leak. I don't know how they would get the old one out and the new one in because it was really tight.No problem for Antuan C, he looked it over and with a few measurements got to work.
I always wondered how they would get a new tank such a tight place but they did. Now I know!!

I think DRF Trusted Property Solutions is GREAT! My Hot Water Heater went out on Thursday. On Friday, I called them and they sent Sal over to look at the situation and help me decide which Tankless Hot Water Heater System I should buy. I made up my mind and on Saturday morning Rich P. and Jake (his assistant) came to the house and got to work. These guys worked hard, in a cramped space in the basement, in the rain and wet outside while drilling vent holes through the brick, and got my HOT WATER restored in about 5 hours. Not only did the installation go well, they cleaned up after themselves. My wife and I now have limitless HOT WATER and we owe it to the great service and professionalism of Rich and Jake from DRF. Thank you!!!

Joe and Dennis arrived on time and finished the job quickly and professionally. They went through the operation instructions for the water heater before leaving and kept the house clean by placing tarp on the hall floor.

Within 10 minutes of purchasing our water heater at [redacted], we received a call from DRF to schedule our installation appointment. Antwan & Bill were very professional and efficient during our water heater installation. When they were finished, they went through what they did, how to operate certain features & left us with a gas & carbon monoxide alarm & water leak alarm, a nice surprise!

Andy G. and Kyle came to replace my broken water heater. They were professional and quick! They got the job done efficiently and answered all my questions without seeming rushed. They did a fantastic job and helped me out tremendously! I would suggest them for your water heater needs for sure

I found the team of Rich [redacted] and James to be a very professional representation of DRF Trusted Property solutions. Courteous, clean, well mannered and overall very pleasant people. I would highly recommend this company to others and their fees are very reasonable.

Andy G. and Ty were prompt, friendly and very straightforward. We needed a water softener replaced the same day and it was a smooth process from start to finish. Everything was explained clearly. Very happy with their service!

Installation of water heater on 07-22-16

Misunderstanding on my part on timing of install as I was told I would be first stop in a.m., but did not know the guys had to go to warehouse first to get water heater.

Antuan and Eric C. were very professional and courteous. Antuan explained all the work to be performed and there were no deviations, add ons or exceptions to the quote. They were careful bringing the water heater in the house and exchanging out the old one. I would definitely use this company again and highly recommend their work.

I was very pleased with the service by DRF Trusted Property Solutions in installing my hot water heater. Andy G. and assistant Kyle performed the installation, and when finished, Andy provided a good overview of the valves and working process for the new hot water heater. He was very thorough in answering questions and reviewed the warranty information for this new model. They cut down the box for the garbage and left the area clean. Thank you!

Initial Business Response /* (1000, 12, 2015/09/22) */
TO : '[redacted]'
Subject: RE: Angie's List Complaint Resolution Process - Case ID (XXXXX)
Mr. [redacted],

I understand if you would like to address it when you return home.

The extended service contracts that you...

purchased are actually Home Depot extended protection plans. The extended protection plans extend the labor warranties for an additional five years. The Rheem tanks that you purchased covers tank and parts for six years and one year of labor. The Home Depot extended service plan covers the labor for an additional five years giving you a total of six years of labor. Our billing department mailed a brochure to your home address which gives you information about the plan, how to contact Home Depot if you have any questions and how to register the plan. I've also included the web address for your records. http://www.homedepot.com/c/The_Home_Depot_Protection_Plans
Please close complaint. Thanks Mark
Initial Consumer Rebuttal /* (2000, 14, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The matter was taken care of and I tried to close the complaint some time ago.

I recently had a hot water installed by DRF Trusted Property Solutions. My installer, Andrew [redacted] was very professional. The installation went without a hitch, ahead of time, and according to code. Donovon and Andrew worked together very well and knew what and how to do all parts of this installation. They left the area cleaner than when they got there. I would highly recommend them to anyone needing a hot water heater installed.

My two installers Andy G. and Noe did a great job. Cleaned up the work area and had the work done in less than an hour. I had a previous commitment I needed to make and they were able to finish in time.

Great job on emergency install

Helped me on short notice and was professional.

Saturday I was provided excellent service by Jesse and Bill from DRF. I was contacted by DRF to let me know of the plumbers' arrival. They came in and provided excellent service and worked quickly to complete the job. They also provided me with information to assist me with a job I am planning now.

We had the pleasure of having [redacted] R and his helper, [redacted] in stall a toilet for us last saturday. We were impressed with therir competence and ability to do the job quickly and efficiently. they are very clean and arrived on time, It was so nice to have such nice men to help us out, Thank you very much, good team. They even out the toilet in our van so my husband could dispose of it in a timely manner. the called first and they arrived promptly, we are 100 percent
satisfied, MRS. [redacted]

The guys from DFR (Andy G. and Kyle) installed a new water heater for me. They were prompt, took the time to explain the process to me, and did a great job. I'd recommend them for any plumbing needs.

I highly recommend DRF Trusted Property Solutions if you need a plumber. Matt and Logan addressed my plumbing issue promptly, professionally, and took the time to explain and answer any questions. Both men were trustworthy and wonderful to work with.

Dear Robin,
 
From what you describe, your water pressure issue is not due to the work we completed. Pre-existing conditions including galvanized pipe are beyond the scope of work of the water heater installation we were contracted to provide – which we did and there are no problems with it. We have checked with the village and learned they have not yet performed their final safety inspection of our installation and recommend you contact the plumbing inspector to schedule this important inspection as soon as possible. We also suggest that you ask him or her for a free independent third-party evaluation of your issues. If the safety inspection reveals any problems with our installation, we will schedule service to repair any deficiencies in our work at no additional cost to you. We understand that this is a frustrating situation for you, and hope that you can see that we are trying to resolve this situation the best way we can.

Antuan and Peter did a great job with my garbage disposal installation. They were professional and courteous.