DRF Trusted Property Solutions

Quick and efficient job.

I had a water heater installation with DRF. Rich and Donovan came out to the house after making several stops before hand. Though they had a long day prior to arrival, both of them were exceptionally polite. The installation of the water heater took approximately 30 minutes and I could tell that they had the experience to do a great job. They made sure that the floor was wiped clean and the area was tidy before they left. Overall, I am very pleased with the service from Rich and Donovan through DRF.

I had two 50 gal water heaters installed in a house on 6/4. The pressure following the work is much reduced.

I called the in the morning and was told to let the water run. This didn't help and it is the job of the plumbers to verify their work. Two plumbers came out and said the problem was the aerators. They cleaned a few aerators and left. Even without the aerator the pressure is terrible.

A plumber I recently used to remodel our apartment bathrooms and the condo association plumber explained that if lines aren't bled before reconnecting basement plumbing sediment can be blown back up and clog faucet valves.

I called again and was told that the "Master Plumber" said it was the city water and not their problem.

The pressure was excellent before. Now we must hire another plumber and seek legal redress. There are good reviews because often nothing goes wrong; the mark of a good company is how it handles problems. We also had the "upsell" others warned about.

Andy G. nd Nick installed a water heater for me today. They were very professional and courteous.

The DRF office called in the morning when they said they would, to give me a time window for the guy's arrival. Tom and Noe arrived on time and did an excellent and efficient job. Tom went the extra mile to replace a valve for me also. I am very satisfied with my experience.

Water heater went out on 7/20/15. We called [redacted] and they sent over DRF. Mike P. and Andrew were out the very next day to replace it and saved the day! They were charismatic, professional and installed our water heater in a timely manner. Mike and Andrew sat down with me not only to explain my bill, but to go over the operation of my new water heater. I wish every home service was like this one. I would definitely call them again.

Excellent, on time, friendly, did the installation quickly and left the job site in spotless condition.

Kevin a licensed plumber with DRF Trusted Property Solutions installed our new garbage disposal on 5 August 2016. He did so in an efficient and professional manner; in so doing he also repaired some associated leaks. He was prompt, courteous, and thorough.

We had a water heater replaced by DRF through [redacted]. Joe and Dennis were very professional and did an excellent job. I would highly recommend them to anyone.

Both Albert and Anthony were professional and did a great job from start to finish. I would highly recommend them both.

Professional, fast installation of water heater. Very thorough. No mess, no damage to walls or furniture. Explained everything. Absolutely satisfied.

Mike [redacted] from DRF
Excellent service. Prompt, efficient and clean.

Just had a new water heater installed by Tom R. and Noe. They did a great job and would recommend them in a heartbeat. They are very professional and know their trade. They were very polite and friendly. Good Job!

Initial Business Response /* (1000, 5, 2015/02/12) */
Dear Ms. [redacted],
DRF Trusted Property Solutions cares about each and every one of our customers; complete satisfaction is always our goal. We are sorry to hear that you are not happy with your current situation and appreciate the...

opportunity to try and make things right. With over 1200 five star online reviews, the experience you're describing is not at all typical. It is rare we experience an un-satisfied customer. We will be contacting you within the next 48 hours to assist you with your current situation.
Sincerely,
DRF Trusted Property Solutions
Initial Consumer Rebuttal /* (3000, 7, 2015/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Stated they would contact me within 48 hours, It has now been 5 days since the 2/12/15 response from DRF on this website, and they have not even once attempted to call myself or my husband. While I have no proof that I paid for the reverse osmosis system (as stated, it was a gift), they also have no proof that the plumbers performed their task correctly, and as I am not a plumber I don't know what it is supposed to look like. The plumbers did install the one single part that GE had sent to me, which resulted in SOME water coming out of the faucet, which was an improvement to NO water coming out of the faucet, but the leak in the faucet remained. Upon calling GE to get further insight on 2/2/15, they indicated that the drainage hose was incorrectly installed if there were any severe dips or loops, (which there was a very large dip in the drain hose), and that was the most likely culprit of the leak since it is a gravity-fed system and any obstruction of the drainage hose would result in the faucet leaking. Furthermore, the 1/6/15 date was supposed to have been no charge in the first place because the only plumber who did the job, [redacted], had told me that due to the defective part it would still be considered part of the initial installation and the service charge waived. This was noted in their system when I called to schedule that 1/6/15 date, but when they had to reschedule to the 1/12/15 date that note had somehow been lost from their system.
Upon calling Ecowater, I inquired about pricing they would charge for the same install and was quoted $250-300, which is a HUGE difference from the $850 I was charged by DRF. That is price-gouging.
There is also yet another reschedule that occurred between the 1/12 and 1/28 dates they neglected to mention. When they rescheduled the 1/12/15 date, it was originally set for Saturday, 1/24/15 and they called on the 23rd saying that due to an oversight in their scheduling, the plumber who was supposed to come out on the 24th was on vacation until the following Monday, 1/26/14, thus, they rescheduled one single appointment 4 times!
Being grossly overcharged and then given the run-around with scheduling should be unacceptable business practice. We are still waiting for a refund.
I have photos and video of this blight I will gladly provide if necessary.
Final Business Response /* (4000, 14, 2015/03/18) */
The customer's issue is with the manufacturer of the Reverse Osmosis system, which is GE. We did not manufacture nor did we sell the system to the customer. The customer should present her concern to GE since the faulty part was the source of the leak. GE is not taking responsibility for the leak because the system is not under warranty. When an item is no longer under warranty, the manufacture holds no responsibility for a part failure. As a result, the customer is attempting to hold DRF responsible.

The customer also has an issue with our pricing, however, as stated in our previous response, she was given the quote prior to installation and could have declined. The customer agreed to the quoted price and therefore, the installation was completed.

Ms. [redacted] has declined our goodwill gesture to refund $150 to her and countered by requesting $425.00. Ms. [redacted] should contact GE for further assistance in this matter and our offer to assist the customer by refunding $150 stands.
Final Consumer Response /* (4200, 16, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The source of the leak was not the result of a faulty part, as the faulty part was in fact replaced by DRF. I have spoken to the manufacturer, GE. According to my conversation with GE, the drainage hose was not properly installed which resulted in the leak and subsequent damage. DRF is responsible for the installation, and the improper installation was the source of the leak. Whether the product was under warranty or not has no bearing on DRF's negligence in this particular matter.
I am also upset by the lack of concern at how many times one single appointment had to be rescheduled. DRF's constant failure to follow through in a timely manner has resulted in much wasted time and frustration on my end, and doesn't seem like a very good business practice.
I still feel that a $425 refund is reasonable as DRF is responsible for faulty installation, and also responsible for consistent rescheduling of one appointment and wasting my time.
I feel taken advantage of when it comes to the pricing. Yes I agreed to the pricing because I didn't know any better. I was referred to DRF by [redacted] for the installation, and I (apparently incorrectly) assumed that they would not refer me to someone who would price gouge me.

Very happy with service and have used DRF in past.

Jesse and Andrew were a dream team! They arrived on time, were very polite, and did a great work! I would definitely recommend using them again!

Dear Robin,  From what you describe, your water pressure issue is not due to the work we completed. Pre-existing conditions including galvanized pipe are beyond the scope of work of the water heater installation we were contracted to provide – which we did and there are no problems with it. We have checked with the village and learned they have not yet performed their final safety inspection of our installation and recommend you contact the plumbing inspector to schedule this important inspection as soon as possible. We also suggest that you ask him or her for a free independent third-party evaluation of your issues. If the safety inspection reveals any problems with our installation, we will schedule service to repair any deficiencies in our work at no additional cost to you. We understand that this is a frustrating situation for you, and hope that you can see that we are trying to resolve this situation the best way we can.

its not every day that you meet two exceptional individuals that restores your faith
in the service profession.ANDREW AND RYAN just did that when they
replaced the water heater in my house. they did the job as if THIS IS THEIR OWN HOUSE.their performance is one that is beyond and above and is exemplary
I salute both of them for doing a magnificent job
congratulation DRF for finding these two VERY FINE EMPLOYEES!!!
I am indeed a VERY SATISFIED CUSTOMER!!!

Tom and James were very efficient and courteous. Would highly recommend.

DRF Trusted Property Solutions replaced my Hot Water Tank. They were professional and very responsive. Rich the plumber was also professional and informative. He explained everything that he had to do and gave a through explanation of the water heater settings and warranty. I would recommend DRF to anyone.