Dumbo Moving & Storage, Inc.

the email was in every respond we made, ***

customer was informed times about insurance by the sales person *** customer also never added insurance when his insurance was offer to him on 4/** 4/** 4/** 2times on 4/**Also never paid for full insurance therefore we can not offer the customer what they wantThe offer made was more then
any offer he will get due to the free insurance he had on the move blow the dates emails was sent to the customerAlso below is the offer we madeFeedback DumboMoving 10:AM (hours ago)to ***, *** As you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of cents per pound per article is provided for free, full coverage protection is provided at an additional chargeThe amount of reimbursement will be determined by the level of protection you chose for your move.According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c The estimated weight is pounds, and the compensation for this item is equal to $While our liability is limited to cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient mannerIn order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $account for inconvenience you have enduredTo accept this offer, please respond to this message including your full name and address where you would like to have the check sentPlease note, checks are mailed within 2-business days from the time a customer’s confirmation is received Note: By agreeing to accept the compensation you release Dumbo Moving and Storage, Incand its agents from any and all future claims, law suits, and complaints of any nature including those online and on social media platforms Thank you, Also insurance info was sent you, by email and was viewed on 4/**/15*** *** ***Pages: 41.Sent by Dumbo Moving (***) | 4/**/3:42:AM ET2.Next to sign *** *** (***) | viewed on 4/**/9:44:AM ETAlso insurance info was sent you, by email and was viewed on 4/**/15Insurance info was listed in the quote also in the reservation emails I see you was sent emails of that before your move. Previous EmailsSent DateSent ByEmailed ToSubjectSign *** *** *** *** *** *** ***
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*** *** *** *** *** *** *** Feedback DumboMoving 10:AM (hours ago)to Julia, ***As you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of cents per pound per article is provided for free, full coverage protection is provided at an additional chargeThe amount of reimbursement will be determined by the level of protection you chose for your move.According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c. The estimated weight is pounds, and the compensation for this item is equal to $While our liability is limited to cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient mannerIn order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $account for inconvenience you have enduredTo accept this offer, please respond to this message including your full name and address where you would like to have the check sentPlease note, checks are mailed within 2-business days from the time a customer’s confirmation is received Note: By agreeing to accept the compensation you release Dumbo Moving and Storage, Incand its agents from any and all future claims, law suits, and complaints of any nature including those online and on social media platforms Thank you,

claim offer stands at $75, Revdex.com claim was made 2hrs after we offer $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here that was after going back and fourthIn fact I was not going to make the clothing an issue before the difficult time I was givenThat was the 3rd time Iused them and also refered them several times I thought they would the right thingdoes not cover the damages I'll take the to be done with this nowI moved back here to deal with serous heath issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I would need an invoice number to answer this claim

below you will see copy of the emails we had with the customer also signed paper work showing that the customer signed that the tv was working fine when the movers dropped it off

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I WOULD LIKE TO SEE THE CONTRACT I SIGNED PRIOR TO MY MOVE ACCEPTING BASIC INSURANCE AND BEING THAT *** *** CLAIMS THAT THE CALLS ARE RECRODED I WOULD LIKE FOR HIM TO PROVIDE ME WITH THE RECORDINGS OF ME BEING OFFERED ADDITIONAL INSURACNE THREE TIMES VIA PHONE LIKE HE STATED . THAT OFFER WAS NEVER GIVEN TO ME. THE OFFER OF $DOES NOT COME CLOSE TO REPLACING THE TELEVISION THAT WAS BROKEN BY THIER INCOMPETENT MOVERS. THE FIRST OFFER OF $IS AN INSULT AND TO OFFER ME $TO KEEP ME AS A "HAPPY CUSTOMER" IS MORE INSULTING BECAUSE I AM FAR FROM A HAPPY CUSTOMER AFTER THE WAY THIS COMPANY HAS HANDLED THIS SITUATION AND I CANNOT PURCHASE A 50' FLAT SCREEN TELEVISION FOR $150.00. I ALSO ASKED TO SPEAK WITH SOMEONE OTHER THEN *** *** IN ORDER TO SEE IF THIS SITUATION COULD BE RESOLVED AND HE TOLD ME THAT THERE IS NO ONE ELSE AND WHATEVER HE SAYS GOES. I NEED FOR MY TELEVISION TO BE REPLACED. THIS IS AN ADDITIONAL EXPENSE THAT SHOULD NOT FALL ON ME. I WORK VERY HARD FOR MY MONEY AND SHOULD NOT HAVE TO PAY AN ADDITIONAL $500.00 TO REPLACE A TELEVISION THAT WAS WORKING JUST FINE THE DAY BEFORE IT WAS HANDLED BY THIS COMPANYIF I WAS AWARE OF ADDITIONAL INSURACEN I WOULD HAVE CONSIDERED IT BUT AGAIN I NEVER SIGNED A CONTRACT AND IT WAS NEVER OFFERED TO ME VIA PHONE. I WOULD LIKE A MORE REAONABLE OFFER IN ORDER TO REPLACE MY TELEVISION.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Whoever replied from Dumbo misrepresented the factsThe repair man showed up and said he could not fix anything. I offered to have a phone conversation to clarify the feedback from the repair man and figure out the best resolution and was told (via email) that it was not possiblePlease review the attached thread of emails between me and the claims managerAs you can see there was never a response from the repair man or their manager.The only reason I threatened legal action was because they would not want to discuss it with meI have not initiated any legal action yet, pending this request from the Revdex.com to intervene on my behalf
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ConfirmRevdex.com please review case now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we made an offer of $to cover the payment of the screws, the screws are from *** and we can not rebuy them for him, he was working with the movers on the job not the moving company on finding buying the screwsThe max offer we will make is $

The customer reported a claim days after his move, when he reported the claim we opened the claim and from there it was under reviewWe later founded out that the damages to the customers belongs we not done by dumbo moving movers, but by the customer himselfWe then deny the claim and sent it
to the insurance company for them to go overThe insurance company contact Dumbo moving and the customer to inform us that they deny his claimThe customer then asked his bank to fight the claim but going a chargeback in efforts to get refunded for his moveCustomer did that times and in all times the bank deny his claim alsoAs for the hanging up on the customer, we have zero tolerance with customers who curse us out over the phone, he has done this to the movers, claim *** *** and other sales persons Along with a bank mediatorOnce a customer curses at us we warned them that we will end the call if the language continues

Police report that's 3-days to make it has been almost weeks, you will need to go to where ever you file at and pick the report up and send it to usReport number you sent us is not on file in the tri-state

Again we do not have proof at it was dumbo who did it
The last offer will be $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response from the business is rubbishI am not so concerned about the guaranteed fixed price but the irrepairable damage to many of my belongings. This company is a mover and storage and should have looked after my belongings. It feels as if I paid them to trash everything.I have pictures and I would estimate the damage runs into the thousands. They originally offered me $which I declined and when I said there was no way that would cover cost and tried to negotiate they wouldn't budge.When I stood my ground that this offer is unacceptable and the guy was so difficult I said if they didn't cover the damage of my belonging accordingly I would make a complaint and write a +review of my experience.He then accused me of extortion, which is absolute rubbish. It is this company who has extorted me. Charging me $plus $tip to move my stuff, store it and return it when many pieces scratched, broken, damaged etc. I continue to find things they were damaged.Please advise next steps, I will file another complaint if necessaryThis business is totally unprofessional and ripping off consumers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are no longer offering to send a repair man, it is $a day to send a repair man, we wasted to much on this claim already, the max we will do is $but that is all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

payment has been made will show up on the card used on the move within to days

bank ruled in favor of dumbo moving

claim was reported today 12/**/15As per our records all items has been delivered as per inventory list received in the storage. Also items that customer is claiming damaged were not packed by movers but by the customer herself inside boxes.As a good faith compensation we can offer her
100$ for her inconveniencePlease see contract attached

JOB #*** We had open a claim on this job and sent it to Arbitration on 2/**/14, then on 4/**/Arbitration sent us an email about her closed claim email is below 04/**/2014*** ***
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*** ** *** *** *** *** *** ** *** *** *** Hello ***,Thanks for talking to me today.As I mentioned on the phone, my bed was put back together either wrong or loosely by the moving crewThe footboard piece fell apart this morning, rendering the bed useless. This is the product link: ***As you can see, the footboard and the headboard hold the frame together.Attached are some pictures.I look forward to resolving this promptly.Thanks,***Also I want to note due to the contract she sign for the move, it informs her that we do not over any ikea furniture yet we still made an offer of $on 5/**/email is below Please let us apologize for the difficulties and inconvenience you experienced with your move. We are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint/claimAt Dumbo moving & storage INC, we are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the future We will like to make one last offer of $175.00We was informed that she was fighting the charges but yet to hear nothing about if we won or if she won,the credit bureau always gives a temporary credit when you make a charge back claimbut take's that refund back when the customer loses the claimWe did not charge her again for moving service she obliviously didn't pay for but sign that she will pay below is the info she gave us about the damages 1) Article: Hemnes Full Bed Frame in Black ***2) Damaged beyond repair due to improper reassembly3) $1794) lbs5) May 20136) Original cost7) $f for the bedframe, $for delivery, $for assembly IKEA fee, $disposal fee of broken bedframeTotal $427This is separate from damage to the floorI will have to get back to you on that.Thanks,***The bedframe was $we offer $175i dont see how are need to pay for ikea fee $disposal was to save her the date of the move if not we can not promise her a move on that date.Hello Baur,Thanks for talking to me today.As I mentioned on the phone, my bed was put back together either wrong or loosely by the moving crewThe footboard piece fell apart this morning, rendering the bed useless. This is the product link: http://www.ikea.com/us/en/catalog/products/S59931590/As you can see, the footboard and the headboard hold the frame together.Attached are some pictures.I look forward to resolving this promptly.Thanks,***