Dumbo Moving & Storage, Inc.

We have sent everything to them, we have not hold anything back we also made an offer of $6000 to close the claim, but yet to email us back about it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response offered by Dumbo moving doesn't address the discrepancy between the on site estimate and the final unauthorized charge for the move. The claim that 60 of 82 bins were unpacked is incorrect. In reality only 2 or 3 bins were unpacked. The china boxes were also not unpacked.The statement about availability of elevators influencing unpacking of bins is illogical. Since all our belongings were already moved into our apartment before the elevators closed, the bins could have been unpacked. The use of an elevator is not required to open bins and move items around within the apartment.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This does not address the NEW, RECENT charge you made on 4/** 2015.You used my credit card information from last year and, after this dispute had been closed, you waited 14 months and charged me $325.Why did you charge me $325 on April **, 2015?I have not had any contact with you in over a year.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...1. Initially the job was booked for 08/**, then per her request it was rescheduled for 08/**, and sent confirmation email on 08/**/15 at 5:52PM: "Per you request your move has been rescheduled: - Arrival between 8-9am on 08/** arrival...

between 8-9am on 08/**" 2. She is so [redacted] at the end, her lawyer got a vacation and she could not find him, secondly, the landlord told her you cant move in till mid Sept. Then she requested keeping her items in our storage. I gave her a reasonable price, and told her we don not have an availability on 08/**, instead I can pick up your items on 08/**. 3. She told she did not know the price was doubled, but I have an email confirmation:[redacted]: -[redacted] moveMe : -As per your request I can do this move on 08/** & 08/**, however, because of high volume of moves at the end of each month we have a different rate and the PRICE would be $1,995.[redacted]: -[redacted] *. On 08/** she emailed me the followings: - [redacted] 
[redacted]Then: - [redacted]. After this last email, she neither picked up the phone, or replied to my emails. The last one was: - [redacted]Simply, she was overseas and came a couple of days before the move which consequently lead to a messed up moving plan!Sincerely

you have been refunded the day of the move, and we have confirmed you will not be charged for this move, due to this move being canceled and not happening

no offer will be made to them, dumbo moving sales person talked with someone who was helping her and not once talked to the customer. on phone recorded lines we informed her that the move will be in 2 parts and in 2 payments, 1 payment for the move into storage, and 1 payment for the move out, also...

offer free storage but if didnt move by the time the free storage ended, we will have to charge for month number 2. she asked what happens if we don't pay, I anthony collazo , informed her that we will keep it for 90 days before we will have to dump the belongs due to it not being claimed.

[redacted] has not emailed us confirming the refund to place the refund, once they do that we will refund them $60

We deny them the damages was not done by dumbo moving

we are informed that he refused the repair, then said that the repair man refused , when send an email with the repair man and his manager cc's in it to clear it up, he then refused to talk about it and wanted to take us to court, we respect that and we will wait for the courts to close the...

claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Business claims that they do not have proof, despite us already providing it to them (per prior emails, 3rd-party letters and statements provided directly and through Revdex.com). 
Business' last offer for $500 is insufficient to cover the more than $3,700 it cost for a 3rd-party contractor to repair the damages the Business caused during the move in question.
Sincerely,
[redacted]

it does not add up to 400 pounds and we have explain that over and over with them, we also can not open a claim on cosmetic damages, press wood damages, and internal damages, and them  add photos of the damages so you can better understand the claim... [redacted]...

[redacted]to [redacted] As you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of 60 cents per pound per article is provided for free, full coverage protection is provided at an additional charge. The amount of reimbursement will be determined by the level of protection you chose for your move.I can not open a claim on cosmetic damages, press wood damages, and internal damages According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c.  The estimated weight  is 145 pounds, and the compensation for this item is equal to  $87 While our liability is limited to 60 cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient manner. In order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $100 account for inconvenience you have endured. To accept this offer, We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidly. please reply with your decision and we will honor as you request. Note: By agreeing to accept the compensation you release Dumbo Moving and Storage, Inc. and its agents from any and all future claims, lawsuits, and complaints of any nature including those online and on social media platforms.  Thank you,Anthony c[redacted]claims manager    Feedback Dumbo Moving <[email protected]>Oct 7 (10 days ago)to DevonAs you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of 60 cents per pound per article is provided for free, full coverage protection is provided at an additional charge. The amount of reimbursement will be determined by the level of protection you chose for your move.I can not open a claim on cosmetic damages, press wood damages, and internal damages According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c.  The estimated weight  is 145 pounds, and the compensation for this item is equal to  $87 While our liability is limited to 60 cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient manner. In order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $100 account for inconvenience you have endured. To accept this offer, We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidly. please reply with your decision and we will honor as you request. Note: By agreeing to accept the compensation you release Dumbo Moving and Storage, Inc. and its agents from any and all future claims, lawsuits, and complaints of any nature including those online and on social media platforms.  Thank you,Anthony c[redacted]claims manager

After looking over you move and you did not pay for insurance at all. We do not cover press wood.

We have opened a claim for this custmer, and we have offer the most we can offer for this claim($200) We also see that she signed on the day of the move, that everything she put in storage was delivered  to her. When someone moves into storage for a long time, a lot of times what happens is...

they forget what they had or didn't have. We take a list of everything that we take and place is storage. Again we are sorry they feel like we did wrong on this claim, and is working to the best we can to offer the max we can to help them out

customer by email confirmed that she watched the movers pack everything, and checked the truck after the move, we do not have her belongings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The keys are brand new. This is a 2016 vehicle. This is also not just a plain key. This is the remote since my car has push button start and I have contacted the Subaru dealer and was provided a cost of $300 to replace the remote so not sure where $50 comes from. It is certainly not the price for the remote for my vehicle.Your company should be insured when your employees cause damage carelessly.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

dumbo moving as of 12/*/15 has stop taking cc payments over the phone, customers are the only ones who can make payments on there move by an online link that is sent to them, Also has not reported a claim to [redacted] this is the first time we are hearing about her claim, if she...

would like us to open a claim she will need to email us at [redacted] along with photos of the damages at 07/**/2016 03:33:59 PM 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:The statement made by Dumbo Moving & Storage is false. The below email confirms that the flat rate for the move included THREE movers. 
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

this claim has been closed as of 930am this morning email is below  [redacted]9:26 AM (1 hour ago)to me My apologies I somehow missed that email response from you.I will accept the $200. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 As can be illustrated by the response written by the manager at dumbo in poor English they are not clear comminicating  their terms and conditions, I would have never agreed to paying almost 5900 dollars for an in state move that is 30 miles from apartment ( including storage ) their competitors have given me much more reasonable pricing . I live on social security checks and don't have the luxury to spent that much money , I am also disabled and I asked for face to face assistance and asked the guys that came to my apartment to draw a contract for me with an all inclusive price . If they have shown me a price with the move in and love out fee clearly ( without taking advantage of my disability and my age and not add terms at the end of the contract with small letters ) I would never agree to 2700+1900+400 fees , in addition all contracts and all my furniture was done under my friends name and not my name which makes this transaction void and  which shows the level of unprofessionalism and quality of the services . The storage in Newark was explained to me as a clean and safe place to store my antique furniture . It is a disgusting facility if it was shown and explained to me I would have never authorized this transaction . 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]