Dumbo Moving & Storage, Inc.

We can not only a claim on the boxes due to, we do not know how they was packed due to we was not the ones who packed it, ALSO the claim is still open but we have not gotten an email back from her

1.when the dispute arise we informed the customer that the phone calls are recorded according to the movers all plastic bins were used at the day of the move, the customer never mention this concern before during or after the move, this is the first time we are introduce to this matter - after the movers picked up already the platic bins on 12/* 3.customer received a txt message that the ETA is 7:00am - we received a phone call from *** at 8:15 asking where the movers are - the super informed the movers that the access to the elevator Will be only 8:am, even from the customer statement above, there is an acknowledgment that the movers arrived and couldn't not access or 8:30 - at least an hour was a delay that was not caused by dumbo moving 4.*** confirmed over the phone that there were extra items 5.*** and the movers confirmed that the items needed to go to the curb are additional as we described that we moved these items recently on a move that took place couple of month prior 6.*** demanded to speak to the ownerit was explained to *** that every department has a representative and a manager - sales, operation, marketing, claims and more - any issue related to the company need to be address to a specific department.Stephan took the liberty to email the owner - as the owner replied to the email - *** was using foul langue and threatening in order to get refund and free services. Evidently, customer service and negative feedback is not something your company is concerned withIt's avoidableIt just takes a phone callhe is free to call me Anthony c*** the claims manager here at dumbo moving at ###-###-####from am to 7pm from sunday to friday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am resubmitting this action against this company, as your email went into my spam and I did not see your responseI used Dumbo moving for my move on 3/*/and was given a defined quote of $on job number *** for my moveAll the furniture was listed with my representative Misha and went over a few timesThe movers showed up on 3/*/and after they had all my family belongings on the truck the main driver pulled me aside and requested that I need to pay $more otherwise we are taking your stuff off the truckI’ve heard of these scams before from moving companies but didn’t realize it would happen to meI immediately reached out to my sales rep who would not take my phone callI had it escalated to manager at Dumbo named Hugo T*** who was rude and told me if you don’t pay us I will tell the drivers to take your belongings off the truck and we will leave your residence Keep in mind I was moving into my new home and I would have done this but considering my wife who is pregnant and my son who needs a roof over his head and since our lease was up on our house I had no choice but to pay the difference against my will given the situation I was inI’ve spoken to a few other people who used Dumbo moving before and it seems they do this to others as well after they have all your stuff on the truck which is a real scam and I tipped their drivers as wellI am requesting the $be credited to me otherwise I need to escalate this further
Refund me the $as this is not good business practice.
Sincerely,
*** ***

The check was sent out more then a week ago I will check if it was cashed

see attachment, that is the sign contract that you signed the day of the movealso the contract was also send to you times by email not phone like I said in the last emailthe dates it was sent was 3/*/15, **/**/2015 12:08PM, **/**/2015 3:55PM, **/**/2015, 10:00AM in each of the emails sent to you shows you how much insurance is if you add it, you never called and added it

check was sent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have cashed the check
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am sorry that you feel like you "wasted a lot of time" on this matterMaybe if it was your new and expensive furniture and your new house that were damaged you would feel otherwiseI just cannot accept $100, $or even $as compensation for your movers' incompetenceDumbo Moving must find a way to adequately compensate my family for the damages or fix those damages to resolve this issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I am yet to receive a call from Dumbo moving company regarding the four missing boxes and legs of my dining tableMissing extra large u haul boxes contain high valued and very important belongingsAnd no refund of the ragged blankets sold at exorbitant pricesbyDriver was in the Virginia area until 12noin the next day as he stated while delivering my items yet no contact from him regarding my missing items he did it unload from the truck.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have made the max offer, after many threats of wanting to take us to court, we have dropped the claim and made an offer, or we can go to court to close the claim

When was this check sent to the consumer?check was sent on 6/**/When should the consumer expect to receive the refund check?takes to business days to get to the customer

customer was informed that the move is pre-payed, if he wants us to work more he would need to pay for it firstnow here below is copy's of emails that he didn't sent to you claim offer was $at first and would need more info to offer more but refused as you see here.. ***
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*** * *** ** *** *** *** *** *** *** *** **ll need to email us so we can send them copy's off all of them,this customer has been disrespectful to us cusing at us all,the mover and the sales person, we refuse all claims for this customer by email we refuse to have the claim done by email due to all of that, also insurance company told us that we can't have a meeting with the customer due to just threats made to dumbo moving, the movers, and managers here, the only offer we can make is for him to take us to courtWe have also filed a harassment report on the customer to have him stop emailing uswe feel the only way he can't be disrespectful to us is in court, I am sure he would not talk to us like that in court and we will respect any court offeras it stands dumbo moving is staying with the max offer of $and will not move from there without legal action *** ***Dec 5to me, KshamtaYou threatened to stop my move midway after I had paid the full money of It was raining.You threatened to stop my claim after doing damage of excess if dollars Sent from my iPhone*** ***Dec 5to me, KshamtaVoyo has admitted to threatening meI paid The full amount of Your movers broke my stuff.Then they spent time to fix itThen they went over the time.Then Voyo asked me to pay more or he will take the truck backThis was in the middle of the move.THAT IS A THREATSent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaAGAIN no threats was made, we can not keep moving you if you refused to pay. also I informed you I would have to stop your claim if you curse at me, and then you curse at me more times. this would be the last email we are sending to you, we are asking for apologize due to your cursing at me, I do now understand what person would cruse by email but in the phone call has nothing to say.Enjoy your day MR JOSHI AGAIN THANK YOU Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaYou threatened to stop my move midwayYou broke my furniture worth dollars and you refused to process my claimYour movers cursed meAnd now you are demanding that I apologize?Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaTHANK YOU AND ENJOY YOUR DAY Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaWriting in all caps is email equivalent of shouting and cursing - you have threatened me to stop my move, your movers cursed me, your movers broke my furniture worth dollars and now you shouted at me and refused to process my claim.Cursing on email had no bearing to process my claimYou have cursed and shouted and threatenedNow you are humiliating me by asking to apologizeThis is harassment of the customer And threatening is a criminal offense. I give you one more chance- process my claim and let's get done with this.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaIf you like to reopen your claim, you can set up a meeting here in the office to talk about it. Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaI do not have time for itProcess my claim over the InternetYou are harassing me again and this is a veiled threat Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, Kshamtathank you, your claim is dismissed Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaWhat is the reason for dismissing my claim?Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaYou cursing at me was the reason to this dismiss this claim, I have informed you to stop or I will have to dismiss it, you refused to stop therefore we no longer have a claim, this is now a legal matterI have not cursed at you in any emails or phone calls we had, there is no need for you to disrespect me in that way.We have options for you to reopen the claim, option #apologize for the level of disrespect you have shown me the claims manager, the person who is going to try his best to make sure you get reimbursed the best wayOR option #have a meeting in my office to talk about reopening your claim. please reply with your decision and we will honor as you request.Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaThere is no question of apologyThe curse was not directed at youIt was in third personI give you one option: forget what happened, and let's restart where we leftSent from my iPhone...[Message clipped] View entire message*** ***Dec 5to me, KshamtaI had told you clearly that I never cursed at youThe curse was in third personAnd the third person curse was in response to the threats you were making constantlyIt was an emotional outburst - the damages to my furniture and then the treatment by your staff has made me depressed and caused considerable mental agonyYou seem to be enjoying this since you were laughing on the phone.You are using this as an excuse to hide all the criminal things you did with me including threatening me, cursing me, humiliating me and now harassing me. I give you one last option - reimburse me properly and let's move on.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaWhen using the worlds you, or your that would be talking in second person meaning directly to meAs you can see in your email you said "Your customer services fking sucks." also "you mother fking tell me" and lastly "do you fking understand?" so using the proper punctuation and correct grammar shows that your talking directly to meWe are waiting for you to pick an option listed in the last email to go on with your claim. First person: I and weSecond person: youThird person: He/She/It and They*** ***3:PM (hours ago)to me, KshamtaYou should learn proper punctuation and correct grammarYour sentence should start with a capital letterYou "was" should be replaced with you "were"You address me as sir or by my last name: Good Afternoon Mr Joshi.Do you guys have any training in how to speak with customers? Your customer services fking sucks.Sent from my iPhone*** ***4:PM (hour ago)to me, KshamtaDon't you fking threaten me please! I told you on Friday that I am collating information you asked forI will send them But please, don't you mother fking tell me what to do or what to say - do you fking understand?Sent from my iPhoneAnthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaYou clearly do not understand the English Language wellIf you really did, you probablyWould have been doing a better job.It is not my job to educate youIt is your job to provide Service to meSo be a nice service guy and do your job - Process my claim asap Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, Kshamtaclaim is dismissed thank youAnthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaEvery email that you write to me where youHumiliate me and refuse to do your job Constitutes harassmentWe can go onAnd on - eventually you will have to submitAnd do your jobYou can save yourself the time and energy And just process my claim - just do what you are supposed to do and don't talk more than you are supposed to - Get it?????Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, Kshamtaclaim is dismissed Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaJust do your job. Don't talk more than what you are supposed to talkGo ahead and process my claim....Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, Kshamtaclaim is dismissed Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, Kshamta*** ***Dec 5to me, KshamtaI have not heard back from - have you opened the claim or not? Do it fast ....Sent from my iPhone...[Message clipped] View entire message*** ***Dec 6to me, KshamtaStill no response from your sideThis is harassment at its bestFirst you threatened then you abused me and now you are harassing me. I suggest you shut your mouth and do some workAnd do it fast ...Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, KshamtaFeedback Dumbo Moving 5:PM (hours ago)to Tarun, Kshamtaclaim is dismissed Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaOpen a new claim and process it fastDo it quickly ...I don't have time ....do as I instruct youSent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtahave a good day Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaLearn to obey and do what you are toldShut your mouth and process my claim ...I don't have time Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtawe will send you a google invoice to come to the office to begin your claim, can you tell me the date and time you would like that to be set up, we will also refund you $for coming to the meetingAnthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaI know you work for dumbo but that doesn't mean you need to act like a dumb rdDo you know the difference between invoice and meeting? It is Google meeting not invoice.Just process my claim and do what I tell you to doDo not open your mouth more than you should Get it???Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, KshamtaI am sorry spell checked messed that up, we invite you Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtasorry it is called Google inviteso what date and time works best?Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaWhen I booked you I didn't need to show up to your officeTo get my claim, I need not come to your office as wellDo not argueJust listen and do what I instruct you to doProcess my claim and do it fast Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtaok let's make this easy for you, we have made offers to close your claim, we have made offers to reopen your claim, for us to reopen your claim you must pick one of the option we gave before, we have also reported this claim to protect dumbo moving from harassment by youYou can pick an option, or just stop emailing us, your emails are rude and disrespectful and we will know longer answer themWe invite you and your wife to come to the office and face to face talk about reopening your claim, or it is also your right to have this face to face about your claim in court if that is what you wish. Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaThe only person being harassed here is me. You have threatened me, you have abused me, you have broken my furniture worth dollars and now you are harassing me.There is only one option here - you reopen my claim, I will send you the information, and you process it in next hours. Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtayour claim has been dismissed, do not email dumbo moving thank you Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaWhat is the reason for dismissing my claim? Please write clearly and use proper grammar and punctuationHalf of what you communicate cannot be understoodIf you cannot write it yourself, take some help, but give me a clear explanation.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtayou are also free to call me at any time from 10am to 6pm 718-222-8282Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaDo what you are told - clearly explain why my claim is dismissed Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtawaiting on that phone call Feedback Dumbo Moving Dec (day ago)to Tarun, KshamtaYou cursing at me was the reason to this dismiss this claim, I have informed you to stop or I will have to dismiss it, you refused to stop therefore we no longer have a claim, this is now a legal matterI have not cursed at you in any emails or phone calls we had, there is no need for you to disrespect me in that way.We have options for you to reopen the claim, option #apologize for the level of disrespect you have shown me the claims manager, the person who is going to try his best to make sure you get reimbursed the best wayOR option #have a meeting in my office to talk about reopening your claim. please reply with your decision and we will honor as you request.Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaAgain it is hard to understand what you are trying to sayIt should be waiting for that phone call and not waiting on that phone call.I have told you before and I am telling you again - do as I tell you to doJust open my claim and process itYour job is to service me - do that.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtagood bye Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, KshamtaIs your wife DrKshamta Joshi ?Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaI told you before and I am telling you againYou do not ask questionsYou just do what I ask you to doProcess the claim and keep your mouth shut.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, KshamtaAgain thank you, do not email us againwe will file a police report if you do. Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaThank youI will now file a harassment suit against your company. Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtathank you, send all paper work to n oxford st brooklyn ny 11205 Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaYou threatened to stop my move midway after I had paid the full money of It was raining.You threatened to stop my claim after doing damage of excess if dollars Sent from my iPhone*** ***Dec 5to me, KshamtaVoyo has admitted to threatening meI paid The full amount of Your movers broke my stuff.Then they spent time to fix itThen they went over the time.Then Voyo asked me to pay more or he will take the truck backThis was in the middle of the move.THAT IS A THREATSent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaAGAIN no threats was made, we can not keep moving you if you refused to pay. also I informed you I would have to stop your claim if you curse at me, and then you curse at me more times. this would be the last email we are sending to you, we are asking for apologize due to your cursing at me, I do now understand what person would cruse by email but in the phone call has nothing to say.Enjoy your day MR JOSHI AGAIN THANK YOU Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaYou threatened to stop my move midwayYou broke my furniture worth dollars and you refused to process my claimYour movers cursed meAnd now you are demanding that I apologize?Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaTHANK YOU AND ENJOY YOUR DAY Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaWriting in all caps is email equivalent of shouting and cursing - you have threatened me to stop my move, your movers cursed me, your movers broke my furniture worth dollars and now you shouted at me and refused to process my claim.Cursing on email had no bearing to process my claimYou have cursed and shouted and threatenedNow you are humiliating me by asking to apologizeThis is harassment of the customer And threatening is a criminal offense. I give you one more chance- process my claim and let's get done with this.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaIf you like to reopen your claim, you can set up a meeting here in the office to talk about it. Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaI do not have time for itProcess my claim over the InternetYou are harassing me again and this is a veiled threat Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, Kshamtathank you, your claim is dismissed Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaWhat is the reason for dismissing my claim?Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaYou cursing at me was the reason to this dismiss this claim, I have informed you to stop or I will have to dismiss it, you refused to stop therefore we no longer have a claim, this is now a legal matterI have not cursed at you in any emails or phone calls we had, there is no need for you to disrespect me in that way.We have options for you to reopen the claim, option #apologize for the level of disrespect you have shown me the claims manager, the person who is going to try his best to make sure you get reimbursed the best wayOR option #have a meeting in my office to talk about reopening your claim. please reply with your decision and we will honor as you request.Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaThere is no question of apologyThe curse was not directed at youIt was in third personI give you one option: forget what happened, and let's restart where we leftSent from my iPhone...[Message clipped] View entire message*** ***Dec 5to me, KshamtaI had told you clearly that I never cursed at youThe curse was in third personAnd the third person curse was in response to the threats you were making constantlyIt was an emotional outburst - the damages to my furniture and then the treatment by your staff has made me depressed and caused considerable mental agonyYou seem to be enjoying this since you were laughing on the phone.You are using this as an excuse to hide all the criminal things you did with me including threatening me, cursing me, humiliating me and now harassing me. I give you one last option - reimburse me properly and let's move on.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaWhen using the worlds you, or your that would be talking in second person meaning directly to meAs you can see in your email you said "Your customer services fking sucks." also "you mother fking tell me" and lastly "do you fking understand?" so using the proper punctuation and correct grammar shows that your talking directly to meWe are waiting for you to pick an option listed in the last email to go on with your claim. First person: I and weSecond person: youThird person: He/She/It and They*** ***3:PM (hours ago)to me, KshamtaYou should learn proper punctuation and correct grammarYour sentence should start with a capital letterYou "was" should be replaced with you "were"You address me as sir or by my last name: Good Afternoon Mr Joshi.Do you guys have any training in how to speak with customers? Your customer services fking sucks.Sent from my iPhone*** ***4:PM (hour ago)to me, KshamtaDon't you fking threaten me please! I told you on Friday that I am collating information you asked forI will send them But please, don't you mother fking tell me what to do or what to say - do you fking understand?Sent from my iPhoneAnthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaYou clearly do not understand the English Language wellIf you really did, you probablyWould have been doing a better job.It is not my job to educate youIt is your job to provide Service to meSo be a nice service guy and do your job - Process my claim asap Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, Kshamtaclaim is dismissed thank youAnthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaEvery email that you write to me where youHumiliate me and refuse to do your job Constitutes harassmentWe can go onAnd on - eventually you will have to submitAnd do your jobYou can save yourself the time and energy And just process my claim - just do what you are supposed to do and don't talk more than you are supposed to - Get it?????Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, Kshamtaclaim is dismissed Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, KshamtaJust do your job. Don't talk more than what you are supposed to talkGo ahead and process my claim....Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, Kshamtaclaim is dismissed Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 5to me, Kshamta*** ***Dec 5to me, KshamtaI have not heard back from - have you opened the claim or not? Do it fast ....Sent from my iPhone...[Message clipped] View entire message*** ***Dec 6to me, KshamtaStill no response from your sideThis is harassment at its bestFirst you threatened then you abused me and now you are harassing me. I suggest you shut your mouth and do some workAnd do it fast ...Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, KshamtaFeedback Dumbo Moving 5:PM (hours ago)to Tarun, Kshamtaclaim is dismissed Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaOpen a new claim and process it fastDo it quickly ...I don't have time ....do as I instruct youSent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtahave a good day Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaLearn to obey and do what you are toldShut your mouth and process my claim ...I don't have time Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtawe will send you a google invoice to come to the office to begin your claim, can you tell me the date and time you would like that to be set up, we will also refund you $for coming to the meetingAnthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaI know you work for dumbo but that doesn't mean you need to act like a dumb rdDo you know the difference between invoice and meeting? It is Google meeting not invoice.Just process my claim and do what I tell you to doDo not open your mouth more than you should Get it???Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, KshamtaI am sorry spell checked messed that up, we invite you Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtasorry it is called Google inviteso what date and time works best?Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaWhen I booked you I didn't need to show up to your officeTo get my claim, I need not come to your office as wellDo not argueJust listen and do what I instruct you to doProcess my claim and do it fast Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtaok let's make this easy for you, we have made offers to close your claim, we have made offers to reopen your claim, for us to reopen your claim you must pick one of the option we gave before, we have also reported this claim to protect dumbo moving from harassment by youYou can pick an option, or just stop emailing us, your emails are rude and disrespectful and we will know longer answer themWe invite you and your wife to come to the office and face to face talk about reopening your claim, or it is also your right to have this face to face about your claim in court if that is what you wish. Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaThe only person being harassed here is me. You have threatened me, you have abused me, you have broken my furniture worth dollars and now you are harassing me.There is only one option here - you reopen my claim, I will send you the information, and you process it in next hours. Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtayour claim has been dismissed, do not email dumbo moving thank you Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaWhat is the reason for dismissing my claim? Please write clearly and use proper grammar and punctuationHalf of what you communicate cannot be understoodIf you cannot write it yourself, take some help, but give me a clear explanation.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtayou are also free to call me at any time from 10am to 6pm 718-222-8282Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaDo what you are told - clearly explain why my claim is dismissed Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtawaiting on that phone call Feedback Dumbo Moving Dec (day ago)to Tarun, KshamtaYou cursing at me was the reason to this dismiss this claim, I have informed you to stop or I will have to dismiss it, you refused to stop therefore we no longer have a claim, this is now a legal matterI have not cursed at you in any emails or phone calls we had, there is no need for you to disrespect me in that way.We have options for you to reopen the claim, option #apologize for the level of disrespect you have shown me the claims manager, the person who is going to try his best to make sure you get reimbursed the best wayOR option #have a meeting in my office to talk about reopening your claim. please reply with your decision and we will honor as you request.Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] ...Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaAgain it is hard to understand what you are trying to sayIt should be waiting for that phone call and not waiting on that phone call.I have told you before and I am telling you again - do as I tell you to doJust open my claim and process itYour job is to service me - do that.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtagood bye Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, KshamtaIs your wife DrKshamta Joshi ?Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaI told you before and I am telling you againYou do not ask questionsYou just do what I ask you to doProcess the claim and keep your mouth shut.Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, KshamtaAgain thank you, do not email us againwe will file a police report if you do. Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire message*** ***Dec 6to me, KshamtaThank youI will now file a harassment suit against your company. Sent from my iPhone...[Message clipped] View entire messageFeedback Dumbo Moving Dec 6to Tarun, Kshamtathank you, send all paper work to n oxford st brooklyn ny 11205 Anthony Collazo Claims manager [email protected] ...[Message clipped] View entire messageFeedback Dumbo Moving Dec 5to Tarun, KshamtaAGAIN no threats was made, we can not keep moving you if you refused to pay. also I informed you I would have to stop your claim if you curse at me, and then you curse at me more times. this would be the last email we are sending to you, we are asking for apologize due to your cursing at me, I do now understand what person would cruse by email but in the phone call has nothing to say.Enjoy your day MR JOSHI AGAIN THANK YOU Anthony Collazo claims manager Anthony Collazo Claims manager [email protected] Feedback Dumbo Moving Dec 5to Tarun, KshamtaAGAIN no threats was made, we can not keep moving you if you refused to pay. also I informed you I would have to stop your claim if you curse at me, and then you curse at me more times. this would be the last email we are sending to you, we are asking for apologize due to your cursing at me, I do now understand what person would cruse by email but in the phone call has nothing to say.Enjoy your day MR JOSHI AGAIN THANK YOU Anthony Collazo claims manager Anthony Collazo Claims manager [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Send a check to my address you have on file I will send a confirmation email and confirm when the reimbursement will be issued.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your response and lack of making right in this situation is unacceptableYou have been doing everything to avoid responsibility for the poor work and carelessness of your staffAlso my complaint with the Revdex.com was filed on 3/**/(see below)Your offer for $came in on 3/**/at 10:AM, once the Revdex.com notified you that a complaint was filedAgain, another example of your business not taking ownership and trying to pass off responsibilityThis is absolutely deplorableComplaint Information
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:Conditions of not covering certain materials are to be presented to customers in advance of the actually move and damages occurring not after which is what this company is doingI never agreed to my furniture not being insured because it is partly made of pressed woodThere was also damge deep scratches to the sides oif the chest that were moved uncovered and the side panels and drawers are made of solid wood
Second a complete contract with insurance cost was not provided to me prior to the moveI was not given the cost of insurance until after the damages occurredDue to the fact that my card information was on file from my paying the reservation fee/deposit of $on the morning of the move the moving payment was charged without even receiving a signed agreement or authorization from me while the issue and blank field of insurance was unresolved.
I am glad I kept my complete agreement packet for my recordsThe contract / bill of lading I signed states "my shipment is automatically valued at and insured for $5000.00" I did not sign the Option that states my "shipment will be valued at per pound for no additional charge" After the damages occured the mover apologized but he said "it will be ok dumbo covers this type of stuff" and said they would deliver a replacement piece if I am able to order a new one as a courtesy
I have pictures of all the damagesBelow is a copy of the final email I have sent Dumbo Moving & Storage
I have my contract packet unsigned excluding the Bill of Lading which I did sign see attachedBill of Lading was page of your contract packet any documents beyond that page and signature are not valid. All documents were presented to me upon completion not in stages of the moveAll documents were signed after unloading and after seeing my furniture had been damaged beyond repair I didn't feel I was compelled to sign off and reject the company from any liability or replacementIn the shipment insurance portion of the BOL I initialed that I agree to options through which state that my 'shipment is automatically valued and insured for $5000.00...' which you can see on my yellow copy attached
Also please note for your future business that in the service acknowledgment agreement you are referencing ?it states in the firstp sentence first paragraph that 'The movers protect your household goods in a professional way...' such was not performed my chest was not protectedIt was wrapped in a torn blanket and only one blanket that did not cover the unit completelyThe areas of my chest that were not protected either from the lack of wrapping or the torn exposed portion that is where the damage occurred as you can see in my photosThere is an implied expectation for them to fulfill the first line of your agreement.
This reply is a courtesy to confirm in detail why I am not satisfied with your services or your suggested resolution to my damages
Sincerely,
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Sincerely,
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Yes the check has been received and the complaint is resolved Let's hope they do better in future.***

it was a mistake and we will refund him $sorry for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]yes, I signed those papers...I had no time to open every box, nor did I have time to plug the TV in..these movers don't wait around for you to inspect anythingThe fact is the TV was working when they took it and now it is not...all of my clothing and anything fabric smells like a sewer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
thanks so much for getting back to me I am rejecting the response because they didn't make any kind of offer below is a message I wrote to them just before I was about to respond to the claim with the same response thanks again yes, I agree that it has been way too long you should have paid me the $for my claim that I asked for months ago instead you drug this out refusing to admit to anything, no apologies for the shoddy service you provided and refusing to outline why you denied my full claim instead you lowered it, then raised it, then lowered it againthen raised it again it's cents a pound! that won't even cover the cost to buy another mattress that you folded in half (what professional mover does that!!! unbelievable!!!!!) i'm sure having to deal with my claim over these last months has cost you more in time than it would have cost you to just pay it and then when you consider all the business I gave you, it's thoroughly insulting the shoddy service, your drivers poaching me for more money, and your driver stating that I didn't pay to have my items shipped unbroken was insulting enough then to top it off, you threaten me will legal action get real! own up to the fact that you guys royally screwed up, and pay the claim in full
Sincerely,
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we have checked everything with this customers move and we do not have any of his legs of his bed, he is asking us to repair something that we don't have at allwe have offered him $already as a customer service refund, keep in mind that the customer checked the truck with
the movers and saw that we didn't have the legs