Dumbo Moving & Storage, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Business once again denies that damages...

were done by their personnel, despite at least two witnesses (business [redacted]vising the move, customer, plus live-in [redacted] familiar with building before and after the move) willing to swear in a court if necessary that the damages were done by DUMBO's personnel during the move in question.
We provided photographic proof of the damages to DUMBO the same day they were caused, and DUMBO acknowledged them.
However, DUMBO only denied them until seeing the invoice from the contractor tally $3,783.41.

Sincerely,
[redacted]

The offer we made is due to the insurance they had payed for on the move, the offer was more then the offer the insurance will let us give

The chargeback is currently being processed by the bank, as I supplied all the necessary information about the fraudulent charge from the company.   update:Hi, still waiting for refund, once the refund is received will remove the complaint per our prior agreement.

Thank you for contacting us about the problems you had on your move.Please let us apologize for the difficulties and inconvenience you experienced with your move. We are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your...

complaint/claim. At Dumbo moving & storage INC, we are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the future. the original price was $6500 on reduced rate. we agreed on $3500 for limited amount of items to be transported ,the day of the move you called and requested more service to be done for another $1500, we competed your request .as a company that sells 15 million dollars a year ,we want to give discount to customers in need but have strict policy not to go over our low profit margin and to make sure that the movers are getting paid accordingly,we will not be changing our judgement due to a customer  threatening us about law suit and Revdex.com.this is the 3 options we have to offer the customer  - sending a crew of 3 men to complete 3 loads free of charge - sending a crew on sunday to complete the move for $1000 - refunding you $1000 and you will try to find other options to move the rest of the items - as a settlement as long as you declaring that you will not use bad publicity toward dumbo moving as we are loosing great deal of resources to accommodate you

we moved before and the customer had 62 pieces - a year after the customer mention that they will have only 46 pieces and that the rest of the pieces that they had before will not move. even though most customer are usually accumulating more in course of a year specially a couple moving to a new...

location that usually result in larger inventory, we followed the customer guideline for less items - movers arrived to the location at 7 am as agreed the building management allowed for the mover to get upstairs only at 8:30 - at 7:45 we received a phone call from the customer's boyfriend which was not present asking where are the movers, while [redacted] (the customer) was informed that the movers are waiting and this might involved in extra charges for waiting /delays charges - the customer had a bed which was not a part of the previous move ( last time we moved a full bed - this time was a queen bed drawers and storage under the bed) - we mention the customer that this might involved with extra charges for furniture handling which is mentioned on the terms and condition.  when the movers started the move the customer asked the movers to move items that are not on the list  to the disposal area (14 pieces) and agreed to pay $100 more, however we received a phone call from the boyfriend that the movers are refusing to move the items to the disposal area - the boyfriend was not present - we called the movers and the customer at the move - they both agreed to pay the $100 as agreed before the boyfriend phone call - the boyfriend still refused to pay - after more phone call the boyfriend agreed to pay for us to move the items to the disposal area - after that was done - the customer ([redacted]) requested us to take an additional 19 pieces to the neighbor apartment which result with additional $118 more - the same refusal and negative approach was given from the boyfriend - the kept the crew without charging for waiting/delay  time for 45 minutes  as we were negotiating and dealing with the customer till the customer agreed to pay extra.during the move the customer was threatening the company that he will post a bad review on yelp and contact Revdex.com and dot if we will not accommodate him more ( meaning doing all these extra services for free).- all charges are clearly specified in all of our quote at the terms and conditions - during the move there were over hour and half of waiting and delays that were not caused by the movers and customer was not charged - the bed needed special attention and assembly and we didn't charge for that as customer service - all phone calls are recording confirming that [redacted] agreed to the charges - all signatures are confirming that [redacted] agreed to the charges and terms and conditions - customer sign online for terms and condition - customer received from dumbo moving 8 emails with dumbo policy and the terms and condition through out the 2 moves this year - phone recording of customer threatening to dispute the charges for services that were completed by dumbo moving as agreed on the contract - phone recording of customer threatening to place bad review, Revdex.com and dot if not accommodating more and give these extra services for free

Thank you for contacting us about the problems you had on your move. please let us apologize for the difficulties and inconvenience you experienced with your move. We are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your...

complaint/claim. At Dumbo moving & storage INC, we are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the future. We will refund you the $50 asap, you would need to email us at [redacted] with the invoice number for us to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is COMPLETELY unacceptable and false. I attached a picture of Bob's no-longer-successful attempt at extortion quoting items that he said were not part of the "Flat rate" move. This is his actual handwriting - you better check it so he doesn't do this to other endangered customers. He said we would need to pay an extra couple HUNDRED dollars or else he would have to call the dispatcher. We paid it plus a few extra dollars so he handles our wares carefully. I want that money back. When he said we only tipped $100, you might want to clarify that it was $100 total or $100 per mover. It was $300 total. You need to start owning the truth. I also attached pictures of the shattered bowls and mugs (Revdex.com website only lets me load 4 pictures but I have many more). The movers were grossly negligent in packing our items. Also, we did not hold the bins ransom. I told Anthony and Hugo we want to settle the damage before we return the bins (or else we will NEVER get their attention again). We just scheduled a pickup time for the bins for Sunday but that was only after they told me to close the Revdex.com complaint (see attached). This has been a horrendous experience between the extortion (which we honestly didn't mind paying if they took care of our property), the damage, the customer service, the insurance, and the unprofessional comments outside the cookie-cutter responses.I truly hope we can resolve this quickly. All we want is to be refunded our losses. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have asked you several times to send me the e-mail address  you want me to contact you at but you have not done so till now. Please send me that immediately.I believe I have been very clear. You have received all the information you need to refund me the money. Send me your e-mail address so we can get this over with.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

$2795.88, - payment collected a day before the move (the original estimate was $2895 less a $100 deposit) $539.12 - for 37 plastic bins extra packing and moving and miscellaneous items commercial bin and bookcase (supposed to be $569 but we agreed for $539 only)$ 35.00 - packing of book boxes 3 book boxes (supposed to be around ~$50)$106.70 - packing and moving 4 china boxes (packing  ~$76;  moving ~ $30)$2185.00 - payment a day before the move for the move out file NJ364247 (the estimate $2235 less the $50 deposit)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reason I disagree with the suggested refund amount of $100 from Dumbo is because the actual quote wasn’t sent to me in a timely matter nor was it sent to the correct email address as I requested.  The actual quotes was sent to my work email address on 6/[redacted] and later forwarded to my home email address.  As a business person, one would think that a customer should receive proper notice in advance when making a purchase or payment for services.  The moving crew was not professional in handling my furniture.  Most of the boxes were filled only half way where more of the same items could have been put in the same box.  This would have also brought the price down.  I feel that the way they handled this was intentional to overcharge me because they thought they were dealing with someone very young and inexperienced.  My computer desk was not handled appropriately.  Due to their mishandling, my desk collapsed and broke by the time it arrived at my new location and they wanted to just leave it there for me to take care of.  I told them not to leave it in my apt or in my hallway and asked that they remove it from the premises. Most of my kitchen ware was mixed up with detergents, cleaners and other household items.  Most things were in disarray because  the crew literally rushed to do everything.  My computer equipment was in different boxes instead of packing it together.  I’m still looking for some of my equipment. Part of the miscommunication was none of the crew spoke much English.  Had I known that from the beginning, I wouldn’t have done business with them.  I my experience, I have done business with a lot of moving companies because it is part of my job.  However, I never experienced a moving company charge $1600 to move a 1-bedroom apartment only 2 miles distance to another 1-bedroom apt. That is a cost for a 3-bedroom apt. I am very upset about this because all of my belongings weren’t moved and I had to contact another moving company at the last minute and request an emergency move to have the rest of my belongings moved.  My credit card company has a dispute pending resolution. I would also expect some resolution from Dumbo, more than $100 refund.  I hope Revdex.com can assist.
Thank you again.
 
[redacted] **
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The compensation offered does not cover the time it took me to go to the furniture company ([redacted]) get the parts, return home, and complete the bed assembly. Assembly of the furniture was part of the service that I purchased and it was not completed. Additionally the business's employees had promised to resolve this situation within 1-2 days and then did not show up. The "movers" in question are the employeees of the company and when the promise a service delivery date, then comany is promising this service delivery. I find it very disingenuous of the management to try to disavow the promises of their employees as if it had nothing to do with the business.  All in all I spent at least four hours of my time and my wife  spent 2 hours to resolve the situation. The offer of $75 is completely insufficient to cover our time and stress as well as the loss of the use of bed for 2 weeks.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

this case is close. we closed the claim for $200

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. However I am not in agreement with the statement from the business around the movers mentioning there was only one access to the apartment (the movers never mentioned to me that the access they used was unsafe). In fact, the movers used a different access, which is the main access to the building, to get one box out of the building into their truck, I'll be happy to take a representative from the business to the building and show him the two accesses that are available. I find the way the business handles very disappointing as the claim was dismissed by claiming unsafe conditions but not referencing the basis on why those conditions were deemed unsafe. In other words, what codes, laws or regulations was the access used not in compliance with?  The resolution the business gave felt completely arbitrary and an easy way out to avoid taking responsibility of the issue.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved becaus
 
 
 I reject the response, as it is inadequate.  They LOST the items we trusted them to store,  and therefore have been negligent in all aspects of their roles as a storage company.  furthermore, they have not offered to reimburse us for the storage fees.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

can you inform us what is missing?

claims manager has sent you an email [redacted] to close the claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, I have sent my bank statements by email.  Kind Regards,Annabelle W[redacted]

customer job #[redacted] Moved with us on 3/**/15. customer is lie about the full Revdex.com complaint, customer me sign a contract that everything is damaged or lost will be covered by her insurance of her picking.. Customer did not add any insurance when it was offer to her by phone and by 3 emails...

before her move happen, THEREFORE the insurance she had on her move was basic insurance. The email I sent her about her insurance and claim was this. ''As you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of 60 cents per pound per article is provided for free, full coverage protection is provided at an additional charge. The amount of reimbursement will be determined by the level of protection you chose for your move.According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c.  The estimated weight  is 60 pounds, and the compensation for this item is equal to  $36 While our liability is limited to 60 cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient manner. In order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $150 account for inconvenience you have endured. To accept this offer, please respond to this message including your full name and address where you would like to have the check sent. Please note, checks are mailed within 2-3 business days from the time a customer’s confirmation is received"This email was sent on 3/**/15 days after she give us info about her tv ... The offer made was $150 and that is more then the insurance offer that she payed for on her move... AS for me hanging up on the customer, I explain to the customer that all phone calls are being recorded, as she yelled at me and cruse me out, after I informed her about that she did not stop so I told her, I will have to hang up the phone if you keep talking to me like that, and when she didn't stop I had to tell her I am sorry we can not come to an understanding and I must hang up. She called back 3mins later and cooled down a little, I informed her again about the insurance. Then as I was talking threatened to post about this on Revdex.com and [redacted] then try to take us to court. I told her I am sorry we can not come to an understanding then she hung up. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please note, my complaint is not at all resolved.They have exaggerated grossly in their response. I have photographs and copies of all correspondence. I would like this to be please be followed up. DUMBO has destroyed and lost my furniture. Please assist me in my complaint so the same does not happen to other.Kind Regards,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]