Dumbo Moving & Storage, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The offered compensation is not sufficient for the many hours of work I had to put in to resolve this situation. Additionally the business in question increased its offer of compensation in an email to me, but then immediately withdrew it in a subsequent email because of yelp review I wrote complaining about their service. This indicates to me a lack of desire to resolve the issue and disingenuousness, not to mention a desire to mislead future customers.
 
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I did not confirm that I watched them pack everything. I specifically said I did not stand over their shoulder and maybe I should have. Email attached with highlighted statement saying informing them that I did not stand over their shoulder and that the box did not make it to the new location.  I also informed them and sent pictures of the incomplete bins that were packed.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have checked with the movers that was on you mover, also with the parking cleaners who clean the trucks every night. The report that they sent me said that nothing was found in there truck at the end of the move. Also movers informed me that everything was sign and delivered. But we still like to...

offer you the compensation of $50 account for inconvenience you have endured. To accept this offer,We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidly. please reply with your decision and we will honor as you request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was charged full price for items that were agreed upon in advance, and those same  items were at the time of the move deemed to be "not the same" items. However, when I asked them to substantiate the change I haven't received a response, but only increase in the fee.One of the movers was under the influence as he had a bottle of beer with him from which he openly drank. The movers were aggressive and were demanding that I pay them directly both the extra money for the move and the tips before the move was completed. I unfortunately haven't had a chance to call the police as there was a clear threat.    
 
 
 
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Sincerely,
[redacted]

the charge for  $820.00 for unpacking plastic bins and $40.00 for unpacking china boxes. Those services were not provided. - the movers unpacked 60 out of 82 bins she payed $10 eachwe need to refund $220 for that. there is no charge for the unpacking of the china boxes...

the movers informed that we unpack 2 of them and one left - so actually the customer received a value of $40 free of charge You charged me $11.00 for packing/moving/unpacking a book box. It has never been used by your crew and was left at our old address despite of me trying to give it back to your company. - never used one book box refund $11.00 You charged me $60.00 for packing/unpacking/moving of 3 extra plastic bins of the staff that I asked not to move and put aside.- we will refund $60 even though that concern should have been reported to us before the movers left the pick up address did not move 2 box case refund $40.00 -  we will refund $40  even though that concern should have been reported to us before the movers left the pick up address After talks with the movers: -  we found out that the only thing that the movers didn't move was the bookcase, and they packed 82 bins and a truck along with a van. movers was informed to not move the book cases. - I see your not happy with the move, and that you think we can do the move faster to work with the building timing. You was also told that dumbo moving will not be in controlled  on timing with the building, as our concern and focus is to protect the customer's belonging and to preform a job in a professional fashion - The movers  arrived at time you had set for the move. Also we offer to come back the next day to help with the unpacking.summarizing :as a matter of customer service we offering a refund of $400 to compensate for the inconvenience that was caused to you during the move

We have informed and offer in respect to the insurance he had on his move. Also we can not open a claim on the len due to us not know how it was before or after the move. We would like to offer $75 to close the claim.

You banks job is to protect it's customer, so yes they will always be on your side. Mover deny you giving them $200.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any compensation for the lost items.  If Dumbo Moving and Storage would compensate me in the amount of $60 to my account, I would definitely consider this problem resolved. Please contact me via email so we can get the process completed.  Thank you 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Last fall, my husband and I hired Dumbo Moving and Storage to move and store several personal belongings. Initially the company was helpful and the moving services were adequate. However, when we asked the company to return the items to us, SEVERAL items were missing. Some of the items were quite valuable: artwork, furniture, clothing and tools. Other items were of sentimental value and priceless (wedding photos, family heirlooms, and precious momentos from our children's first years). When we reported that the items were missing, the only explanation that we received was this: "they must have gotten lost when we moved facilities."

The company did not offer an apology. They did not respond to our offers (several) to personally search their facility for the items. Instead, they asked for an itemized list of everything lost. We complied and submitted it. Estimated total value of all things missing: 15 thousand dollars. The company offered approximately 300 dollars in return - based on its own estimated weight of the lost items -- a fraction of what was lost. They are not compensating us for the storage facility time, even though they lost many of the items we paid them to store.

A storage company losing items is, at best, incompetent; at worst, it's fraudulent. I would like other customers to be warned about this company and its poor service. The Dumbo Storage [redacted] review, which the company touts on its website, is weighted to highlight only the most flattering reviews. When you look further down on the website -- and I encourage all potential customers to do so -- you'll find 472 "not recommended" reviews -- nearly all are negative and do not count toward its 4 star rating.Desired Settlement: First and foremost, we would like our belongings returned to us. We are willing to search their facility ourselves to find them. In lieu of that we are seeking:

--reimbursement of all storage fees

--reimbursement for current value cost of all items that the company lost.

Business

Response:

The offer we made is due to the insurance they had payed for on the move, the offer was more then the offer the insurance will let us give

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus

I reject the response, as it is inadequate. They LOST the items we trusted them to store, and therefore have been negligent in all aspects of their roles as a storage company. furthermore, they have not offered to reimburse us for the storage fees.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The last offer we will make to close the claim was $500

Review: I contracted with this company to do a move for me on 2/**/14. I used a service called CityMove.com to find movers to accept my bid. Dumbo agreed to do my move for a flat rate of $400. After a lot of back and forth, emailed documents, and phone calls, my move was scheduled. Everything was going well on the day of the move, until my things were loaded on the truck. At that point, the move foreman turned to me and informed me that I had a lot of overages. He began counting up numbers on a note pad and told me that the number of boxes had exceeded my bid amount on CityMove, and that I would be charged another $300 by the Dumbo Moving for it. This included very small boxes, such as shoe boxes and the like. I tried to argue this point, but I no longer had access to my boxes to do my own count. The foreman then told me that if I paid them the $400 for the move in cash, Dumbo would not charge me any more for the extra cargo. I agreed reluctantly, because I felt threatened. I was a woman alone in my apartment with a mover who had all of my belongings in his possession. I did not know what else to do! I stopped at the ATM on the way to my destination, and withdrew the money. Although they damaged a few items, I paid them the full $400 plus tip. Now, 4 months later, I was contacted by the company who said that although they haven't billed me, phoned me, or written me, I owe them $400 for the move and they are sending me to small claims court for it. I attempted to explain the situation to them, but they refuse to honor the arrangement I was forced to make with their movers. I cannot express enough my frustration for this type of underhanded business, and I fear I am going to have to pay double for inferior and frightening service.Desired Settlement: I wish to have my bill and any associated agreement to be waived because I have already paid it in full; or you can refund me the $400 cash I paid to the movers and I will give it directly to the business owner. Either way, I wish to have my payment of $400 acknowledged and honored in whatever way is easiest for both parties.

Business

Response:

She sign to charge $400 by card.

The card we declined 6 times in the last 4 months.

She still needs to pay for her move.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ANSWER: Although I initially agreed to be charged by card, I was forced to pay the movers themselves the amount of the bid ($400) in cash on the day of the move. The company is refusing to acknowledge the payment I have already made and I will not pay twice! Because I already paid them the day of the move, and because I did not hear anything from Dumbo Moving in four months, I assumed that the account was clear. Personally, I would have preferred the whole thing by done by the debit card I provided, but they did not charge the card that day, nor any other day, to my knowledge.

Dumbo Moving uses dishonest sub-contracted movers and allows their customers be extorted on back-end deals. They claim to have charged my card in the intervening 4 months but they never notified me of this during that entire time even though they had my address and phone number on file. This attempt of theirs to extort me further, as well as all of the threats they are making, is unacceptable business practice.

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Sincerely,

Business

Response:

Again you did not pay the mover. you sign to for the card to be charge so that's what we did.

If we do not get payment within 30days we will take this to small claims.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear Revdex.com and Dumbo (the "business"):

We are at an impasse. As I said, I paid the movers in cash, because they forced me to; they arranged a deal for me that in order not to be charged for additional overages, I would just pay them directly in cash. I HAD NO OTHER CHOICE BUT TO PAY THEM. Now the company wants to charge me the same amount I paid the movers in cash. They are denying that I paid them, and because I paid the movers in cash I have little proof. However, I don't have zero proof - I took out money from the ATM on the way to the new house to pay them. I already had some cash on me, so it was not the total amount. But I took out money the day of the move because the movers threatened me and I had to pay them to get my things moved. I thought I could clear up this misunderstanding with the company, but now I realize that the would rather lie than get to the truth.

One more thing I would like to bring up: if the company was trying to charge my card, why didn't they ever contact me when it was declined? Then I could have told them that the bank gave me a new card/new number, and I could have told them that I paid the movers in person. I cannot believe that anyone would believe their story, that it took them FOUR months to get their accounts in order and realize that the movers never gave them the cash I paid them on the day of my move. I repeat: not once in FOUR MONTHS did this company call me or send an invoice to my attention, despite having my contact information.

If this unscrupulous and dishonest company wants to further this matter in court or anywhere else, that's up to them. In the meantime, I have done what I meant to do: I warned any potential company of Dumbo Moving's crooked business practices and thug movers. I just want to make sure that they never get a new customer again, because no one should be threatened and ripped off when relocating their home. I'm just getting started - I will review this company to EVERY moving site I can find. I am a writer with a successful blog; I also write for 2 online magazines. Prepare yourself for some very unpleasant internet buzz. I consider it my duty.

So this is what I keep trying to tell them: I paid the movers in cash; the movers said I would not be charged by card. Now the company is trying to charge me by card as well as taking what I paid in cash; even going so far as to lie and refuse to acknowledge that I was not threatened by the movers, and was not forced to pay in cash. I was threatened, I did pay. Nothing Dumbo says is going to change that, and I will let everyone know.

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Sincerely,

Review: Through out my interaction with Dumbo they were repeatedly cryptic, uncommunicative, grossly negligent, unorganized, inflexible and rude. We were initially told that a move from Albany NY to Atlanta GA would take approximately 5-10 days. When the initial set of movers arrived they loaded that moving items into the truck, copied down the destination address and were told that the shipment could be received ASAP, this was also documented by them. This was the[redacted] of June, I then took a week of preparing to start residency to receive the shipment. After two days the business was called to check on the status of shipment. They had no idea of the recipient address or that we were ready to receive the shipment and told us that it would be 10 business days, not normal days, until the shipment arrived from the date that I called them which was two days later the date the shipment was picked up (6/**). We were then told that the shipment would be leaving that Friday, so approximately five days after they picked up the shipment, then Saturday then Sunday then Monday until the shipment finally left on Wednesday. During this whole ordeal when we were given a different story everyday the staff was incredibly rude, cryptic and uncooperative. The shipment finally arrived Thursday or early Friday morning. Upon arrival three major pieces of furniture were damaged, the bed which was a set of over $2000 cannot be set up due to damage, the bookcase was badly damaged, and a desk was badly damage,. Throughout all of this they have been very rude and disrespectful cryptic and very hard to work with. We do not trust their claims department or that they will handle anything in a timely and efficient manner do there are previous expense with them> The driver also tried to shake me down for a tip claiming the usual tip amount was 20%.Desired Settlement: provide clear and effective communication,, be respectful and helpful, deliver safely the items that they were paid to deliver, take care of complaints in a timely and reasonable manner

Business

Response:

To whom it may concern:

[redacted] contracted Dumbo Moving and Storage for a long distance move to Atlanta, GA. At the time of receiving the quote, [redacted] was unable to provide the destination address and a “ready date”, which in the moving industry is considered to be the starting point of the delivery window for consolidated long distance moves. The delivery window to long distance locations on the East Coast is 10 business days, i.e. if a customer sets the “ready date” to be 6/**, he/she can expect to receive the shipment within 10 business days from 6/**, which in this case, 6/**.

Per email communication with Dumbo Moving’s sales representative [redacted] (please see email communication for 6/**), [redacted] set the "ready date" to be June **, 2013, and was notified of the delivery time frame of 10 business days from 6/**. The shipment was delivered to the customer on 6/**, which is the 9th business day from the ready date as set by the customer. As a carrier, Dumbo Moving and storage has fulfilled its responsibility of delivering the customer’s shipment within the set time frame.

[redacted] suggests that the delivery address and ready date was provided to Dumbo Moving on 6/*. However our records confirm that the earliest communication we received from the customer was on 6/**, when the ready date of 6/** and the delivery address were confirmed by the customer and delivery time frame was updated in our system. However, even if the ready date had been provided to us on 6/*, as claimed by the customer, the delivery time frame of 10 business days would have ended on 6/**, which is when the items were delivered to the customer. Therefore, please note that not only was the shipment delivered on time, but in fact it was delivered ahead of the schedule.

In regards to the damages on the move, based on the claim information provided by the customer on 6/**, he chose free basic insurance option for the move. Under this option claim for any article that may be lost, damaged, or destroyed while in mover's custody is to be settled based on the weight of the individual article multiplied by 60 cents per pound. The declared weight of the damaged bed frame, desk, and book case is 100lbs, 70lbs, and 30lbs respectively; therefore the total compensation for the damages is equal to $120. To accept the compensation, we kindly ask that the customer responds to our claim resolution message sent to him on 6/**. The compensation check will be mailed within 3 (three) business days from the time the customer’s confirmation is received.

Sincerely,

Dumbo Moving and Storage

Business

Response:

We would like to reiterate the fact that the shipment was delivered to the customer within the time frame required by the law and agreed upon in advance.

In regards to the valuation and insurance options that Dumbo Moving offers to our customers, those options are ALWAYS presented to all customers both in writing and during the presentation of the quote on the phone. As evidenced in the attached email communication with the customer, he was informed of the valuation options as early as 5/**/2013, therefore at the time of signing the contract on 6/*/13 the customer was fully aware of the valuation and insurance options available to him, and knowingly chose the basic valuation option provided for free. Under this liability level, the compensation for any lost or damaged item is determined by the weight of the item multiplied by $.60. The customer's claim was fully processed and compensation of $120 was assigned based on the declared weight of all items claimed for damage.

While our liability is limited to 60 cents per pound per article claimed for loss or damage, we value our customers and want to work with them to resolve any issues related to their relocation in the most efficient manner. In order to ensure the customer's full satisfaction we will increase the compensation to $175 to account for the inconvenience he has endured. To accept the compensation, we kindly ask the customer to reply to this message via Revdex.com messaging system or by emailing to [redacted] and providing us with a full name and the address to send the compensation check. Checks are mailed within 3 business days from the time a customer’s confirmation is received.

Note: By agreeing to accept the compensation you release Dumbo Moving and Storage, Inc. and its agents from any and all future claims, law suits, complaints of any nature particularly those relating to the transportation of household goods.

Sincerely,

Dumbo Moving and Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not close to adequate compensation. I paid them t o safely and efficiently transport my items across the country in a timely, efficient, and most of all safe fashion. They did not fulfill their obligations. They should fully pay to fix everything damaged or refund my money. They need to use their insurance, they broke the furniture not me. If a person damages your property you are entitled to either replacement or repair. They are offering neither and I don't see how this case is any different.

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Sincerely,

Review: I moved on May * ,2014 several items were damaged significant damage occurred in my brand new apartment. Job was not properly completed items involving assembly were left behind many items were not assembled or left in incorrect spots causing us to hire movers to complete the job . We had to travel to retrieve items to complete assembly after being without these necessary items (bed) for 8 days.there are three significant categories DAMAGED ITEMS; 5 Broken dishes, Cracked Mirror frame on large expensive mirror, marks on wall in small bedroom, hardwood floors damaged in two areas living room foyer these damages have been sent to company with pictures ; IMPROPERLY/ NON_ASSEMBLED ITEMS; TV Stand (living room ) upside down Queen Bed assembled improperly King Bed not assembled movers left pieces in storage unit and refused to assemble this furniture was not usable for a week and we had to travel and pick up pieces to assemble We paid to have furniture moved and assembled! FURNITURE LEFT IN WRONG SPOTS; Movers refused to measure (with us )first before placing items master bedroom furniture needed to be moved ,guest bedroom furniture (queen bed ) needed to be re-assembled dresser and armoire needed to be moved

Movers became tired and nasty by the time we arrived in Bayonne and refused to be helpful or complete job they made numerous errors which caused extra work and THEY left significant assembly items in the storage unit ,which were right in the front by the door I retieved the following week and had to do assembly of bed and hire movers to place furnitureDesired Settlement: I want a $1050 refund on my credit card for the expense involved in completing job and repairing and replacing damaged items (if possible) Many costs were incurred however this company should be sanctioned for there lack of supervision of there workers

we contracted for a complete job and this was not honored

Business

Response:

We have opened a claim with the customer, also talked on the phone with him as he called 3 times todat (5/**/14) I expand to him the options he has to go about this claim, the option he pick was to have, CSI. CSI Claim Service International which is an agent authorized to process claims on behalf of Dumbo Moving. We will work with csi to make this right and to help the customer the right way. Customer must file with csi for us to open a claim and for csi to look into the claim.

option #1 express settlement considering the $0.60 per pound that we are liable for and that rest of the shipment came in good condition and in timely manner the offer is a non negotiable $50 as a settlement

option #2 open a negotiation claim that will expire in 2 months to state your price and we need to review in respect to the $0.60 per pound stated on the contract till we both agree on a number

option #3 the customer has a right to choose to go with a 3rd party claim arbitration program in the location of choosing by the customer, again the arbitrator will have to respect the $0.60 per pound stated on the contract

we apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expending rapidly. please reply with your decision and we will honor as you request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have examined the original resolution offers all are unacceptable , I would be willing to enter realistic direct discussions with or without an arbitrator who is chosen by your organization and truly independent. A realistic resolution must be met . The options presented are totally unacceptable we plan to file action in New Jersey for the full value of damages if a reasonable resolution is not offered, this should not take weeks longer . Please contact the company and respond.

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Sincerely,

Business

Response:

We have 4 emails 3 from csi about your claim and 1 from you asking for csi.

you also file with csi on may **

csi made you an offer of $50 on june [redacted]

The last offer we will make is $75 that is the most we will offer for this claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolve the offer made does not compensate for the costs incurred ; I stand by all claims and assertions and would like them made public for anyone inquiring. I will be handling this claim through the court system however the public should know about this companies tactics. I have carefully documented the damage caused in words and pictures and described in words and pictures how they failed to complete the job contracted for

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Sincerely,

Review: The movers failed to deliver a box of jewelry and perfumes from starting location to final destination. The box was present at the starting location and was never delivered to the destination. Thousands of dollars worth of items were either lost or stolen under their supervision.Desired Settlement: Return the lost or stolen items, or reimburse for the aggregate cost of the items outside of the insurance coverage.

Business

Response:

To Whom it May Concern:

Review: Company provided terrible service with the delivery of my belongings with anlong distance move. Packaging boxes were delivered ripped with my personal belongings exposed to rain and other damaging elements. Furnitures were delivered unprotected and were exposed to heavy rain downpour, blankets were sold at high prices than normal in bad conditions and inferior quality. Had to rush delivery due to their lateness and last minute notice given for arrival time. Contacted manager to resolve issues, he was dismissive, unprofessional and would not let you speak to clarify the issues at hand. Managers name is vladimir. After sending them pictures of damages to my furniture they insisted they don't see any issues. My dining table was delivered with two legs missing and no feedback from them as to where the missing parts are. No phone calls from them and no acknowledgement of the reported bad experience with the service provided by their company. They care less and gave misleading information.Desired Settlement: Compensation for all damaged itens. Refund of payment for bad quality blankets sold at higher prices than the representative stated at the origination of the move, contact by company and refund of the tip given as items were mishandled by the moving company. Deliver the missing parts to my dinning table and missing boxes from the inventory, there are three missing boxes with personal items, there were a total of 20 u haul boxes and the guy delivered 17 boxes.

Business

Response:

claims manager has sent you an email [redacted] to close the claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am yet to receive a call from Dumbo moving company regarding the four missing boxes and legs of my dining table. Missing extra large u haul boxes contain high valued and very important belongings. And no refund of the ragged blankets sold at exorbitant prices. by. Driver was in the Virginia area until 12noin the next day as he stated while delivering my items yet no contact from him regarding my missing items he did it unload from the truck.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business representative is a liar. He never attempted to resolve the issue. I never signed the inventory list as received, all complete boxes picked up at destination is what I asked for, I don't know why this is an issue if this is a legitimate business. This business should be scrutinized by the federal government for its malpractices. I need my belongings immediately. I'm done with this foul play and the irresponsibility of this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

can you inform us what is missing?

Please I repeat please do not move with this company! The customer service is unsatisfactory; the representatives are very nasty and do not care about you as a customer I just spoke with two representatives that refuse to let me speak with a manager. I will never refer this company to anyone!

Review: Dear agent

On 6/**/2014 Dumbo Moving and Storage company performed my move from [redacted] to [redacted] (11 miles)

During the move they failed to secure my furniture properly which resulted in scratches. Then upon delivery they dropped my 5 drawer chest and completely shattered the side corner as well as the back breaking in as they pushed it through the building. This is a new piece I bought 8-9 months ago

I spoke with [redacted] my sales representative the following day regarding my move and damages to my chest.

Order # [redacted] The driver and [redacted] advised that I would need to submit a complaint via email which I did with photos of the damage attached

The driver himself confirmed the item was dropped and they broke it accidentally. A few hours after emailing [redacted] I received a response that stated "Im sorry but we don't cover pressed wood" The contract I signed stated all the property in my move was covered up to $5000.00

I paid them $500 in total for this move $50 deposit, $395 prior to delivery, and $45 insurance deposit to driver claim processing fee

As I mentioned the item is new and still available for me to replace it. The price of my chest is 699.99 + tax and cost of home delivery (retail link below) and I would like this company held responsible for my property [redacted] Thank you in advance for you attention to this matter.

Regards,

[redacted]Desired Settlement: I would like my contract to be upheld and they replace my unit with delivery

Business

Response:

After looking over you move and you did not pay for insurance at all. We do not cover press wood.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Conditions of not covering certain materials are to be presented to customers in advance of the actually move and damages occurring not after which is what this company is doing. I never agreed to my furniture not being insured because it is partly made of pressed wood. There was also damge deep scratches to the sides oif the chest that were moved uncovered and the side panels and drawers are made of solid wood.

Second a complete contract with insurance cost was not provided to me prior to the move. I was not given the cost of insurance until after the damages occurred. Due to the fact that my card information was on file from my paying the reservation fee/deposit of $50.00 on the morning of the move the moving payment was charged without even receiving a signed agreement or authorization from me while the issue and blank field of insurance was unresolved.

I am glad I kept my complete agreement packet for my records. The contract / bill of lading I signed states "my shipment is automatically valued at and insured for $5000.00" I did not sign the Option 3 that states my "shipment will be valued at .60 per pound for no additional charge" After the damages occured the mover apologized but he said "it will be ok dumbo covers this type of stuff" and said they would deliver a replacement piece if I am able to order a new one as a courtesy.

I have pictures of all the damages. Below is a copy of the final email I have sent Dumbo Moving & Storage

I have my contract packet unsigned excluding the Bill of Lading which I did sign see attached. Bill of Lading was page 3 of your contract packet any documents beyond that page and signature are not valid. All documents were presented to me upon completion not in stages of the move. All documents were signed after unloading and after seeing my furniture had been damaged beyond repair I didn't feel I was compelled to sign off and reject the company from any liability or replacement. In the shipment insurance portion of the BOL I initialed that I agree to options 1 through 2 which state that my 'shipment is automatically valued and insured for $5000.00...' which you can see on my yellow copy attached.

Also please note for your future business that in the service acknowledgment agreement you are referencing ?it states in the firstp sentence first paragraph that 'The movers protect your household goods in a professional way...' such was not performed my chest was not protected. It was wrapped in a torn blanket and only one blanket that did not cover the unit completely. The areas of my chest that were not protected either from the lack of wrapping or the torn exposed portion that is where the damage occurred as you can see in my photos. There is an implied expectation for them to fulfill the first line of your agreement.

This reply is a courtesy to confirm in detail why I am not satisfied with your services or your suggested resolution to my damages.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Send a check to my address you have on file I will send a confirmation email and confirm when the reimbursement will be issued.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

this case is close. we closed the claim for $200

Review: On September [redacted], 2013, Dumbo Moving and Storage moved the contents of my apartment from my old location in Queens to my new location in Brooklyn. During the move they did not deliver a framed reproduction of a painting which cost me over $100. I did not realize at the time that one item was not delivered. I have since contacted them several times requesting that they address this issue. At first I was told that the issue was being forwarded to their operational department and I would be contacted within 24 hours. That email communication occurred on September [redacted]. I followed up with them on September [redacted] to inquire when I would be getting a response. I did not hear from them again.Desired Settlement: Since I paid for the delivery of a certain number of items, and they failed to do so, I want a partial refund commensurate with the value of the item they lost.

Business

Response:

Dear [redacted],

Review: On 6/**/15 dumbo moving company came to pick up my furniture and 15 boxes from my old apartment in nycand move it to my new home in [redacted]. On 6/**/15 I received my move and multiple things were damaged. One my armiore was shipped upside down and with the removeable shelves still in it. When the mover tried to flip it to it proper side up all the shelves flipped and cause holes in the top of my armiore further more the back was detached from the frame and the mover pushed the armiore on his own causing the bottom of the frame to break. My double dresser was moved with the draws in it and 4 of the 6 draws were broken because of this. The top of the dresser was detaching from the frame as well. My bed rails were bent and my headboard was taken apart without my permission the movers lost the screws to the headboard rendering it useless. The movers put my box spring mattress in the wet grass along with my sponge like mattress top. I expressed my concerns and frustrations with the movers to which I was told by one gentleman " hey I dont even work with them I work in landscaping I was just asked to help" The main mover a gentleman with a accent said " uh its ok just take hammer and fix the nails" I have no idea what type of company tells the consumer to take a hammer to fix the nail as a response to all their furniture being broken and or damaged. I was charged 792.00 plus an additional 72.00 for the armoire to be moved and ended up with nothing but broken furniture and added stress to an already stressful event in my life of moving across multiple state lines. I took pictures of all the damage and contacted Dumbo to which I was offered 70.00. I was never made aware of any additional insurance that needed to be purchase. Had I known that my personal belongings would be treated as trash I would of never given this company my money. My boxes came crushed as well!. I have reached out to dumbo multiple times regarding this issue and no resolution has been made. I asked to speak to someone in corporate twice and was refused each time. I asked for someone to please call me regarding this issue to which I was denied that as well. I was told "well send me what you have and I will see what we can do" This is not the way a company conducts business nor is it the way you treat a customer who paid over 850 dollars to move 15 boxes and a few pieces of furniture. I entrusted this company with my belongings and all I received in return was broken furniture, broken promises "we take great care of your belongings" " the price quote includes the moving cost, mileage, tolls and insurance on all your stuff" and the run around when trying to rectify a situation I did not even cause. I am disheartened by the way I have been treated and would never recommend this company to anyone.Desired Settlement: I would like for my moving cost to be reimbursed or the value of my furniture. 70.00 does not even begin to cover the cost of replacing my furniture.

Business

Response:

We can not only a claim on the boxes due to, we do not know how they was packed due to we was not the ones who packed it, ALSO the claim is still open but we have not gotten an email back from her

Review: I used Dumbo to move and store my furniture. When my furniture was delivered to me, a very large number of items were broken and a very large number were lost. Broken: dining chair leg (cost to repair $900); console table mirror and leg (can't be repaired); cost $800; beside table 3 legs broken off (cost $150) oil painting torn (cost to repair $500); oil painting ripped (cost to repair $300); table lamp broken (cost $100); glass on lamp broken (cost to repair $100). Lost items: cushions to sofa (how do you loose big red cushions?) cost to replace ($1000); original oil painting by Harrington Fitzgerald (est cost $5000 (can't be replaced); sterling silver tea set (can't be replaced) est cost $1500; 2 glass table lamps (cost $200); 3 throw pillows (cost to replace $200); duvet and 3 shams in Calvin Klein Bamboo Flowers (Cost to replace $500.) Cost to replace and repair to me $11,250. This company had very good references. Obviously, the service did not match the references. This is gross negligence.Desired Settlement: The insurance coverage was $142. They offered me $550. I want them to find my lost items, especially the painting. Otherwise, I want to be reimbursed for the full amount of my loss, $11,250.00.

Business

Response:

Dear [redacted],

never use this company. I got very bad exprience about the whole moving. price was changed at delivery. bad attitude. broke at least 30% of my croceries. I never suggest to use this company as their moving.