Dunes Golf and Beach Club

Thank you for allowing Verizon Wireless the opportunity to respond to MsIsabel G***Inthe complaint, MsG*** states that she is having device issues and is not provided a CertifiedLike New ReplacementVerizon Wireless regrets any dissatisfaction this matter may havecaused.I spoke with Ms
G*** to address her concerns and the above findingsIn an effort to provide asatisfactory resolution, I provided MsG*** with a $courtesy credit and shipped her anewer version model Certified Like New Replacement .I confirmed that MsG*** has several Certified Like New Replacements recently whichblocked out the re order abilityI agreed to mail a iPhone 6s Plus to replace the iPhone PlusIexplained that the 6S Plus version is the predecessor to the iPhone PlusMsG*** is awarethat she will need to return the iPhone Plus that we are replacingIt is recommended that shekeeps the return tracking to avoid a lost returnMsG*** verified that the device is not hershowever, it has no damageThe defective device will need to be sent back within days ofreceipt.MsG*** stated that a store refused her accessory returnI offered to credit the cost of theaccessory and add a credit for the Line Access Fee on the line MsG*** has issues withThecourtesy credit came to $52.00.MsG*** had no further concerns.Should the Revdex.com or MsG*** have any questions regarding this response,please contact me at ###-###-#### between the hours of 08:a.mand4:p.m(PST), Monday through FridayFor other account related issues, please contactCustomer Service at ###-###-####.Verizon WirelessExecutive Relations*** *** ***, AZ 85244Sincerely,Ahmad Q

*** *** expressed concerns regarding the prioritization of the Unlimited Data PlanShe is requesting a resolution to her concernsThe Executive Office spoke with Ms*** regarding her data concernsWe informed her, to ensure a quality experience for all customers on unlimited
data plans, the Internet Device and Hotspot LTE connections will be reduced to 3G speeds after 10GB of 4G LTE usageThe 10GB cap applies per line, and will continue to receive 3G speeds until thenext bill cycle. Smartphone lines are unlimited and once 22GB of data is used, the speeds will be optimized in high data traffic areas during peak timesOur Technical Advisory Team reviewed Ms*** speeds and determined there were no apparent issues and advised her to contact us should she experience any additional issuesVerizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ###-###-#### Ext ***, Monday through Friday between the hours of 8:AM - 3:PM ETSincerely, Shaneatha BExecutive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Regards,
Uhronda B***

May 03, 2017 Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690 RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on April 26, 2017. Upon receipt of this complaint, I completed a review of account number *** Our records indicate that the previous Executive Analyst did apply the credit but the update had not reached Mr*** prior to his responding to the Revdex.comAll credits that were offered have been applied at this time. On April 28, 2017, I spoke with Mr***I advised Mr*** that all applicable and offered credits had been appliedMr*** accepted this information and I was able to show him on his Verizon Wireless online account where they were reflected in the balanceAdditionally I agreed to send Mr*** an email with a breakdown of his upcoming billing charges which are as follows: $New Verizon Plan Small 2GB$Line Access Fee Mobile Number ***$Line Access Fee Mobile Number ***$Device Payment Agreement Mobile Number ***-$Employer Discount 22% of Plan charge$Estimated Taxes and Fees$Total Monthly cost-$(credit for months beginning with the May 4, bill statement as agreed upon by Mr*** and the Verizon Wireless Executive Office)$TOTAL for months beginning May 4, increasing to standard cost of $on November billing statement.Mr*** indicated he is satisfied with this resolution so long as nothing changes. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he may contact me directly at *** Extension *** Monday through Friday between the hours of 8:30am - 4:30pm EST. Sincerely, Larry W.Executive Relations CC: *** *** *** *** *** ** *** *** ** ***Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Regards,
Misti K***

Mr*** inquired on his refund of $We advised that Verizon received notice from *** *** that the last payment of $has been reversed and refunded back to his *** *** accountTherefore, he will not receive a credit refund of $to his *** *** accountWe advised that we will still honor the credit of $towards his previous balance of $as discussed and his current balance is now $due by 4/23/Mr*** agreed and requested a copy of his last billing statement

Upon the receipt of this complaint, I completed a review of account number *** We have confirmed that *** *** is a customer with Verizon WirelessWe have completed an extensive review of the account and verified that Mr*** did receive an insurance replacement
device from AsurionUnfortunately, we are not able to replace devices instantly from Asurion, due to the devices coming from their warehouseHowever, we have issued and adjustment to Mr*** account in the amount of $for the replacement in order to resolve the issue and the inconvenienceTell us why here

This is in response to the above-referenced complaint filed by *** ***Ms*** is dissatisfied with the amount owed on her current statement she receivedMs*** states she was advised after the credits issued for the data overages she would not owe anythingI spoke with Ms*** on June 3, regarding her billing concerns and apologized for any inconvenience this matter may have caused herI explained to Ms*** the credit of $for the data overages were applied to her account; however the new statement had not generated, which is why her account still showed the old amount of $I advised Ms*** I would issue a credit of $for the monthly charge for line ending in and her current statement would be $I advised Ms*** she would be receiving a new statement when her bill cycles on June 18, Ms*** was satisfied with this solution and had no further questions regarding this matterShould the Revdex.com or Ms*** have any questions regarding this response; please contact me at (*** *** extension *** between the hours of 08:a.mand 5:p.m(MST), Monday through FridayFor other account related issues, please contact Customer Service at *** ***Respectfully, *** RExecutive Relation

In an effort to resolve Mr*** concerns, a credit in the amount of $has been applied to the accountThis credit will cover device cost, accessories & taxes associated with the Galaxy SEdge

This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on April 11, Upon receipt of the correspondence, Verizon Wireless reviewed the balance on account number ***. We were able to conclude a port out
disconnection request was received for wireless numbers ending in *** ***, and *** on February 21, 2017. General information regarding the port out process and billing can be found in the Customer Agreement which can be accessed online at VerizonWireless.com under the section “Can I take my wireless phone number to another carrier”, which states “After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation”. As a measure of good faith, we issued an additional credit in the amount of $to the wireless account, which is equivalent to the prorated unused monthly access services from February 22, through March 12, minus the $credit already issued Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 8:00am to 4:00pm EST

*** *** expressed concerns regarding his experience that lead up to him porting his service to another wireless providerHe stated he wanted to come back to Verizon, however, he has been charged over $on his final invoiceIn review of the account, Mr*** was charged
for the remaining Device Installment Agreement for his device in the amount of $Once your service is disconnected, the remaining balance is charged on the final billThe Executive Office spoke with Mr*** on May 10, regarding his concerns has indicated aboveWe apologized for any inconvenience this matter may have caused. Mr*** whereabouts of the device in question is unknown. We offered 50% off Mr*** final invoice as a courtesy in the amount of $should he return to VerizonHe was satisfied with the resolution and we consider this matter closedVerizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ###-###-#### Ext 2143758, Monday through Friday between the hours of 8:AM - 4:PM ETSincerely, Shaneatha BExecutive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I am happy to know that after so much time arguing with them on the phone that they have finally acknowledged their failings and corrected their mistakes
Regards,
T*** ***

Upon receipt of the correspondence, Verizon Wireless reviewed the status of account number *** We were able to conclude wireless number ending in *** was activated on January 6, and deactivated on March 5, and Device ID *** was received on 2/22/using
FedEx tracking number ***. On March 13, 2017, we spoke with Ms*** *** and informed her of our findings. We acknowledged Ms*** concerns about the coverage in the area and informed as a measure of good faith, issue a final bill credit to the account in the amount of $843.30. We informed Ms*** we received the equipment and the account credit will take care of the equipment buyout fees. Ms*** is aware she will receive another adjusted bill in the mail which should total zero and she was satisfied with the outcome

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Regards,
Jason H***

Upon review of the account, Mr*** purchased two new devices on December 19, 2016, for his phone numbers ending in *** and ***I have confirmed that each line of service qualified for promotions with purchase and trade-inFor the *** line, it qualified for a $monthly
credit per the Premium Smartphones for As Low As $a Month With Device Payment promotion, and Premium smartphones for $with trade-inThe notes show that a Droid Turbo was tradthe for the second promotion for a $monthly credit for monthsFor the *** line it also qualified for the Premium smartphones for $with trapromotion and is receiving a $monthly credit for the traof an iPhone 6S The remarks show that the $promotion for *** and the $promotion for *** was added with no issuesHowever, the $was not applied until May 16, I have confirmed that Mr*** was provided the correct promotions for each line of service I spoke with Mr*** and apologized for any inconvenience that may have been caused by the situationI advised him I received his email showing the $monthly credit for his traon the phone number ending in ***I advised him that he has two promotional credits on that line: $and $per month for monthsI offered a lump sum credit of the $different for months, totaling $and he acceptedI advised him I will attempt to find the representatives he spoke with that provided a poor experience when he called in to dispute the credit and provide appropriate coaching and feedbackMr*** was satisfied with the resolution provided and had no additional concerns Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he may contact me directly at ###-###-#### Monday through Friday between the hours of 10am and 7pm PDT Sincerely, Jason RExecutive Relations

This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on 4/3/17. Upon receipt of this complaint, I completed a review of account number ***Our records indicate insurance was added but the deductible was not clearly
disclosed. We have agreed to adjust the account to assist in mitigating the misinformation

Revdex.com of New JerseyAttention: *** ***Westhorse Hamilton Square Road, Suite D-Trenton, NJ
08690-3596 Re: Revdex.com Case #:*** Customer Name: *** *** Verizon Wireless Account #: *** Dear Ms***: Thank you for allowing Verizon Wireless to respond to concerns expressed by *** ***. In his complaint, Mr*** stated he hadn’t received his bill credits for an iPhone that he sent back to the warehouseMr*** says he returned an iPhone and an iPhone 5S in the same box but is only getting credit for the iPhone Upon receipt of this complaint a review was completedVerizon Wireless has tracked the device id to the iPhone the device is not showing in our warehouseAlthough we expected to receive devices in separate boxes to give credit for the devices, the devices would have been scanned into the warehouse as received and we would be able to track themSince Verizon Wireless is not able to validate that the iPhone was in the box we are unable to honor the full credit that Mr*** is requestingAs a courtesy, I offered to apply a reoccurring credit to the account for the iPhone in the amount of $for the full monthly device payments on mobile number ###-###-####The credit in the amount of $is half of the $credit that Mr*** is requestingMr*** initially gave push back on the offerI then advised Mr*** that this is a courtesy offer due to us not being able to locate the iPhone In addition to the reoccurring credit for $13.54, I offered $as an inconvenience creditMr*** accepted the offer and is now fully educated on the return process for future referencesVerizon Wireless regrets any inconvenience the above matter may have caused Mr***, and appreciates the opportunity given to resolve these account concerns. Should Mr*** have any questions, please call me directly at ###-###-#### between 8:00am and 5:00pm EST, Monday through FridaySincerely, Acacia W.Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
This issue has been resolved on behalf of that companyNo additional info is needed and no additional action is needed.
Regards,
C***r H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is at least better than what was offered to me on the phone by their very rude representativeHowever, they did not mention anything about credit for the tax + fees portion of the bill.
Regards,
*** ***

The Executive Office spoke with Ms** to address her device concernsMs** stated that she was advised that the Samsung Jdevice was a free deviceShe stated that she waited the bill cycles to start seeing the monthly credits that she was promised; however the credits have not been applied
and she is now advised that she did not qualify for the promotionOur office apologized to Ms** for any misinformation that she may have received We reviewed the promotion details and offered to honor the promotion as she requestedWe advised that will apply a credit of $per device, which is the full retail cost of the deviceMs** stated that she spent a lot of time trying to resolve this issue and requested additional credit for her timeWe offered to apply a courtesy credit of $to the accountMs** agreed and accepted the offer as a resolution