Dunes Golf and Beach Club

Thank you for allowing Verizon Wireless to respond to concerns expressed by Courtney M [redacted] In her complaint, MsM [redacted] stated her lines were not disconnected as promised and she is now being informed that she will be responsible for the devices that were returned Upon receipt of this complaint a review was completed MsM [redacted] has advised the Executive Office that her account concerns have been addressed and resolvedThe account reflects a zero balance and the lines have been disconnectedVerizon Wireless assures MsM [redacted] , as well as the Revdex.com, that we will exhaust all options to prevent such incidents in the future Verizon Wireless has provided the applicable coaching to our team members involved, for that purpose Verizon Wireless regrets any inconvenience the above matter may have caused MsD [redacted] and appreciates the opportunity given to resolve these account concerns Should MsM [redacted] have any questions, please call me directly at ###-###-#### between 9:00am and 6:00pm EST, Monday through Friday Sincerely, Shunté RExecutive Relations

May 30, [redacted] Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] :This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 05/25/2017.Upon receipt of this complaint, I completed a review of account number [redacted] -*Our records indicate the Executive Office spoke to *** [redacted] , Account Manager and husband to [redacted] [redacted] He was advised we are not able to remove the derogatory credit remark based on our investigationHe was also advised we sent itemized statements on 02/24/2017, 03/08/2017, and 03/24/We also confirmed that the bills were mailed to the address on the accountMr [redacted] confirmed he received the itemized billing statements, but T-Mobile would not honor the bills provided because the MDN was not listed by the breakdown of charges of the DPPVerizon explained we could not waive the balance or remove any negative credit remarks because the other service provider didn't like the format of our billingWe offered to waive the written-off balance should Mrs [redacted] return to Verizon however at this time, the Executive Office considers this matter resolved.Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] , Monday through Friday between the hours of 9:am - 6:pm PST.Sincerely,Nicole M.Executive Relations CC: [redacted] ***

Revdex.com of New Jersey Attention: [redacted] Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690- Re: Revdex.com Case # [redacted] Customer Name: [redacted] Verizon Wireless Account # [redacted] Dear Ms [redacted] : Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] In her complaint, Ms [redacted] expressed concern after she was billed for insurance and a transfer fee at an authorized location After receiving her complaint a review of her account was completedWe were able to verify that on June 5, Ms [redacted] visited the [redacted] *** indirect locationWhile in the location an upgrade was performed and this is when she were charged the transfer feeVerizon Wireless can not confirm or deny whether this fee was discussed at the time of transaction; nor are we able to reverse the charge as [redacted] *** is a separate company who is authorized to sale Verizon service and productsAlthough we are unable to issue a refund for the charge; we are willing to issue a one time courtesy adjustment to the account of $to help offset this chargeIf Ms [redacted] is seeking further accommodation regarding this matter she should contact [redacted] directlyThe Executive Office has also confirmed that the insurance has been removed from the line; therefore Ms [redacted] will not be billed for this service Verizon Wireless regrets any inconvenience the above matter may have caused Ms [redacted] , and appreciates the opportunity given to resolve these account concerns Sincerely, Ashleigh CExecutive Relations

Upon review of the account, [redacted] placed an order on April 11, 2016, and purchased a [redacted] and two iPhone Plus devices with Device Payment AgreementsAccount remarks show that [redacted] called Customer Service on April 12, 2016, to cancel the two iPhone ordersHowever, the devices were already shipped: the [redacted] was shipped via [redacted] tracking [redacted] and the two iPhone Plus devices were shipped via [redacted] tracking [redacted] The [redacted] tracking number shows no activity after April 13, Account remarks show that Customer Service called [redacted] on April 21, 2016, and it was determined that the shipment was lost or stolen while in ***'s possessionAs a result, the Device Payment Agreements for both iPhones were cancelled and a refund was issuedHowever, the pending activation of the new devices with the plan change was not cancelledThis prevented [redacted] from changing to the 3GB Verizon Medium PlanI spoke with [redacted] to address his concerns and the above findingsIn an effort to provide a satisfactory resolution, I assisted him in activating his new [redacted] *I was also able to successfully change [redacted] to the 3GB Verizon Medium PlanI offered to waive his $balance and he accepted [redacted] expressed satisfaction in the resolution provided, and had no further concernsShould the Revdex.com or [redacted] have any questions regarding this response, please contact me at ( [redacted] extension [redacted] between the hours of 10:A.Mand 7:P.M(PDT), Monday through FridayFor other account related issues, please contact Customer Service at [redacted] Sincerely, [redacted] RExecutive Relations

I spoke with Mr [redacted] regarding his concerns I apologized for any inconvenience this matter may have caused In an effort to bring closure to this matter, I agreed to adjust the current balance on the account A credit was applied in the amount of $ Mr [redacted] is satisfied and considers this matter resolved Tracy W

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Tami C***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Susan A***

Mr [redacted] previous spoke with our office and this matter was resolved.Mr [redacted] chose a Google Pixel XL 32GB with a two year agreementThe cost of his calling plan will not change and he is aware that the agreement end date on the number ending in *** will be extended an additional year from his current end dateHe understood and was satisfied.If Mr [redacted] has any further concerns, he may contact me at ###-###-####.Thanks,Tracy W

Upon receipt of this complaint, a thorough review was completedAccount Owner, [redacted] expressed her dissatisfaction regarding her negative experience at Premium retailer, Russell Cellular in Tucson, ArizonaMs [redacted] mentioned she purchased a screen saver for her iPhone 6S The Store manager offered to apply the accessory onto her device and later noticed it was applied incorrectly with bubbles and corners that did not adhere properly Ms [redacted] went back to the store location within 5-days later for further assistance and was redirected to make a claim with the manufacturerAfter speaking with the manufacturer, they advised they were unable to help due to not having the original packagingMs [redacted] later contacted the store manager and was unable to receive additional assistance with this matterPlease accept our sincere apology for any difficulties she has experienced with our companyThe experience described by Ms [redacted] is certainly not a service we aim to provide In the interest of resolution and acknowledgement of Ms [redacted] loyalty with Verizon Wireless, we extended an offer to ship overnight a free iPhone 6S Tempered Glass Screen ProtectorMs [redacted] accepted the offer and is satisfied with the resolutionVerizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:AM and 4:PM EST

This is in response to the above-referenced complaint filed by Mr*** [redacted] and received by Verizon Wireless on April 27, Upon receipt of the correspondence, Verizon Wireless reviewed the status of account number [redacted] We were able to conclude wireless number ending in *** was activated on March 18, and the equipment was returned on March 20, 2017; however, the services were deactivated on April 26, On April 15, 2017, a credit in the amount of $was applied to the wireless account for access charges for wireless number ending in *** On May 4, 2017, we spoke with Mr*** [redacted] and Ms*** [redacted] and informed them of our findings As a measure of good faith, we issued a credit in the amount of $for the early termination fee, $for the late fee on the April 26, invoice, and $for the restocking fee Ms [redacted] is aware of the adjusted account balance and was satisfied with the outcome Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf Mr*** [redacted] has any further questions or concerns, he may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time

RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] : This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 3/11/Upon receipt of this complaint, I completed a review of account number [redacted] Our records indicate that the balance on Mr [redacted] was removed due to the payment he was attempting to make being in the amount that would go over the account maximum of $The funds removed from the prepaid account will be refunded to the card payment was made with on the accountNo further action is needed at this timeVerizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00am-6:00pm ESTSincerely, Edvanna F.Executive Relations CC: [redacted] [redacted] *** [redacted] ***

June 09, [redacted] Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] :This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 06/02/2017.Upon receipt of this complaint, I completed a review of account number [redacted] Our records show service was started on 05/20/and was disconnected on 05/25/Mr [redacted] received a refund for the equipment purchased minus a $Restocking FeeThe 1st bill generated was $and included a $Activation FeeThe 2nd bill generated was a credit balance of $-and included a $Security Deposit refund (less $28.42).I spoke to Mr [redacted] to address his concerns and apologized for any inconvenienceIn the interest of customer satisfaction, I explained I would refund the $Restocking Fee and expedite the refundOn 6/9/17, I confirmed a refund remaining of $for security deposit and restocking fee to original payment source (credit card ending 0556) and to allow 3-business daysMr [redacted] was satisfied and had no other concerns.Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:am- 6:pm PST.Sincerely,Nicole M.Executive Relations

On 05/11/16, I spoke with Ms [redacted] regarding the concern specified in the complaint After reviewing Ms [redacted] ’s prior data usage, I found no history of excessive data usage in her entire history as a customer Therefore, I agreed to credit her account for the overages that appeared on 04/18/invoice Ms [redacted] made a partial payment of $for the 04/18/invoice and I credited the balance of $to zero out the remaining charges Ms [redacted] advised me that she was switching her home phone service to a different provider and I found that a cancellation request was already pending for the data service I advised Ms [redacted] that I will waived the final bill as a courtesy as long as her home phone service is disconnected by the 05/18/ Ms [redacted] was satisfied with the resolution and no further action was required.If the customer has additional questions regarding this matter, I can be reached at [redacted] My hours of availability are from 10:AM – 5:PM Monday through Friday Regards *** [redacted] Verizon Executive Relations

This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on May 16, Upon receipt of this complaint, I completed a review of account number [redacted] [redacted] submitted a Revdex.com complaint stating that her credit report has not been updatedPer our previous conversation, I agreed to remove the balance because the equipment was returnedI contacted our Recovery department and a manual updated for deletion of the account from Mr [redacted] credit report has been completedA letter confirming the deletion has been sent to the mailing address on file*Please allow business days for any changes to reflect on the credit report as well as – business days for the credit reporting deletion letter to be received

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I have one comment to make, that is [redacted] carries the name of Verizon, if this compliant was to go to [redacted] for this then maybe it should have But I have my service with Verizon and not [redacted] At the fair, the [redacted] is where this was purchased At the booth was a very large sign that read Verizon So I am happy that Verizon did step up to the plate and corrected the fraud that [redacted] committed! Regards, [redacted] ***

Revdex.com of New Jersey Attention: [redacted] Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690- Re: Revdex.com Case # [redacted] Customer Name: [redacted] *** Verizon Wireless Account # [redacted] Dear Ms [redacted] : Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] ***In his complaint, Mr*** is disputing not being able to get another phone because his phone is no longer compatible with his work software Upon receipt of this complaint a review was completed The Executive Office spoke with Mr*** regarding his Revdex.com complaintMr*** purchased a Google Pixel device and recently his phone is not compatible with the software that is used at his jobUpon calling customer service he was advised that the only way to get a new phone was to buy out his current device and purchase a new oneThe Executive Office advised Mr*** that the information he was provided was correct as the failure of the device was not caused by Verizon WirelessAs a one time courtesy, we have allowed Mr*** to swap his device for a device that will be compatible with his software for workMr*** was overnighted an Iphone and has been advised to return his current Google Pixel back to Verizon WirelessMr*** is satisfied with the resolution Verizon Wireless regrets any inconvenience the above matter may have caused Mr***, and appreciates the opportunity given to resolve these account concerns Sincerely, Ashleigh CExecutive Relations

Revdex.com of New Jersey Attention: [redacted] Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690- Re: Revdex.com Case #: [redacted] Customer Name: [redacted] Verizon Wireless Account #: [redacted] Dear Ms [redacted] : Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] [redacted] In her complaint, [redacted] stated that she was offered discounted upgrades for her line and free accessories and when she went into a store to get the offers she was informed that her account was not eligible for the offers offered to her [redacted] called into customer service and spoke with a representative about upgrading her line of serviceInitially, [redacted] was only going to upgrade mobile number ###-###-#### but was then informed that if she traded in the LG Gassociated with mobile number ###-###-#### she would qualify for the LG Gat $a monthDuring the call, [redacted] decided to process an upgrade for both numbers and take advantage of the reduced pricing on the device paymentsOne being $for the Samsung Galaxy SPlus and the other being $a month for the LG G [redacted] also inquired about the upgrade fees in which the representative agreed to waive for herThe representative informed [redacted] that she could pick up the devices in store instead of waiting 3-days to receive the devices and [redacted] agreed to visit a store location to pick the devices upPrior to ending the call with the representative, the representative informed [redacted] about the opportunity to the Google Home free of charge by visiting LG's website and the ability to get the Samsung VR through Samsung's website once she completes the upgradesUpon getting to the store, [redacted] was informed that the promotional offers offered to her for the reduced device payment did not apply to her or her account only to new customersThe store representative agreed to waive the upgrade fee but that's itUpset, [redacted] called into customer service the next day and was informed that the store representatives were correct in telling her that the promotions offered to her were not applicable to her accountThe representative sympathized with [redacted] and agreed to process the order for her and waive the upgrade feesIn an effort to resolve the issue, I informed [redacted] that I would place an order for the Google Home and the Samsung Virtual Reality glasses and ship it to her free of chargeI also informed [redacted] that the device would be sent to the address on file and should arrive by Friday May 26, [redacted] was satisfied with the resolution [redacted] also mentioned that her device had a splinter at the top of the device although she had not dropped it or anythingI informed [redacted] that as a one time courtesy, I would process another order for a Samsung Galaxy SPlus and ship it to her but she would have to ship back the current Samsung Galaxy SPlus to the office [redacted] agreed and the accessory and device order was processed Verizon Wireless regrets any inconvenience the above matter may have caused [redacted] , and appreciates the opportunity given to resolve these account concerns Should [redacted] have any questions, please call me directly at ###-###-#### between 9:00am and 5:30pm EST, Monday through FridaySincerely, Acacia WExecutive Relations

Upon receipt of the correspondence, Verizon Wireless reviewed the promotions on account number [redacted] We were able to conclude wireless number ending in *** upgraded to an iPhone on September 22, 2016; however, paid full retail cost for the device On June 8, 2017, we spoke with Mr [redacted] and informed him of our findings Mr [redacted] is aware in order to receive the iPhone trade – in promotion, the upgraded device had to be placed on a device payment agreement We apologized to Mr [redacted] for any confusion regarding the matter, and as a measure of good faith, informed him we would issue a recurring credit for the remaining difference of the promotional credits Mr [redacted] is aware he received the promotional credits for months and would received a lump sum credit of $162.48, which is equivalent to $for months Additionally, we informed Mr [redacted] he would receive a recurring credit of $for the next months and he was satisfied with the outcome

Revdex.com of New Jersey Attention: [redacted] Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690- Re: Revdex.com Case # [redacted] Customer Name: [redacted] Verizon Wireless Account # [redacted] Dear Ms [redacted] : Thank you for allowing Verizon Wireless to respond to concerns expressed by *** [redacted] In her complaint, Ms [redacted] expressed her dissatisfaction after her submission was denied Upon receipt of this complaint a review was completed Ms [redacted] started her service was started on December 9, 2016; at which time new customers were given the option of up to $in trade value for becoming part of the Verizon familyAccording to the tracking number provided the submission was denied due to the trade in taking place at a non participating storeWe apologize that she weas not made aware of this prior to leaving her device, as we understand how much time she has spent trying to get this matter resolved In an effort to bring forth a resolution; a credit of $has been applied to her account and is reflected in her current credit balance Verizon Wireless regrets any inconvenience the above matter may have caused Ms [redacted] , and appreciates the opportunity given to resolve these account concerns Should Ms [redacted] have any questions, please call me directly at ###-###-#### between 9:30am and 5:00pm EST, Monday through FridaySincerely, Ashleigh CExecutive Relations

The Executive Office contacted Mr [redacted] on 6/5/to address his account concernsMr [redacted] stated that he should not be responsible for the balance on the accountHe stated that the balance on the account is from another user that was responsible for the line they usedOur office explained that Verizon holds the account owner financially responsible for the accountWe explained that the account owner provides their social security number at the time of activation, which authorizes us to collect if needed when the account balance is not paidOur office reviewed the account and offered to credit the device balance of $for the Samsung Galaxy S32G in Gold and/or credit the device balance of $for the Apple iPhone 6S Plus 16G in Gold if the devices are returned to our office without any liquid or physical damageMr [redacted] stated that he needed time to think the offer throughOur office followed up on 6/7/with Mr [redacted] and he stated that he will not return the devices and will work out a payment arrangement to pay off the balance owedOur office considers this issue closed