Dunes Golf and Beach Club

May 3rd, *** *** Revdex.com Whitehorse Hamilton SqRdTrenton, NJ RE: Complainant: *** *** Case Number: ***
Dear Ms***, This letter is in response to the recent correspondence filed by Ms*** *** regarding the afore-mentioned case number Ms*** expressed frustration concerning the amount of her final balance due Ms*** filed a complaint and stated when she purchased her device she was advised she had days to try out the service and disconnect if it didn’t fit her needs. Ms*** opened the account on September 16th, and returned the device on September 22nd, 2016. Although Ms***’ line was disconnected immediately she was not adequately issued credit adjustments. Ms*** was charged $on the first billing invoice. Ms*** should have been issued credits for the remaining service minus $over the data limit fees. Ms*** was charged a remaining $which included the over the data limit charges. Due to the miscalculation in adjustments, Executive Relations offered to issue a credit adjustment of $to bring the balance to zero. Executive Relations explained to Ms*** that she would receive a final billing invoice showing the zero balance. Ms*** accepted the offer and expressed satisfaction. Verizon Wireless appreciates the opportunity to respond to Ms***’ concernsVerizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused

Complaint: ***
I am rejecting this response because:
The details above are incorrectI went to the store and they said the could not give me that priceThey did not explain that I had a discount that would no longer be validThey also said I could go ahead and try and place the order online. Also I was never told that the original discount could ever be reinstated. Lastley I did everything Jason said to do, send back the phones and changed my plan and my bill would only increase a month After doing this I paid a bill of now they have sent another bill for a remains balance of That is an increase of a month, not what I was told
Regards,
Joseph H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***s

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I expect to see the credits on my next statement and statements moving forward.
Regards,
*** ***

This is in response to Ms*** *** concern sent to the Revdex.com on May 03, On behalf of Verizon Wireless, please accept my sincere apology for the difficulties Ms*** experienced with our companyThe experience Ms*** described is certainly not characteristic of the service we aim to provideWe previously spoke regarding with Ms*** regarding her billing concerns and Ms*** agreed to process a one time payment of $and Verizon would issue a one time courtesy adjustment of $244.29. On May 10, 2017, Verizon issued the one time courtesy adjustment in the amount of $244.29. Ms*** understand that she is responsible for the remaining $account balance. If Ms*** has any additional questions or concerns, I can be reached at ###-###-#### Extension *** Monday through Friday between the hours of 8:AM - 3:PM EDT

P.OBox 3190Chandler, AZ 85244 March 30, 2017 *** ***Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690 RE: Complainant: *** *** Case Number: *** Dear Ms***: This is
in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on March 29, 2017. Upon receipt of this complaint, I completed a review of account number ***Our records indicate the package returned to the warehouse was empty. I spoke with Mr*** to address his concernI informed him we filed a lost/stolen claim for the empty package and he will receive a refund in the amount of $on his April, invoice. Mr*** was satisfied with the resolution and had no further concerns. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 7am to 4pm PST. Sincerely, Rhonda W.Executive Relations CC: *** *** *** *** *** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Hello Revdex.com:
Yes, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com of New Jersey Attention: *** *** Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690-
Re: Revdex.com Case #*** Customer Name: *** *** Verizon Wireless Account #*** Dear Ms*** Thank you for allowing Verizon Wireless to respond to concerns expressed by *** *** In her complaint, Ms*** stated her pictures were lost in the process of transferring them from her device to her drive Verizon Wireless would like to thank Ms*** for bringing this matter to our attentionWe understand from her complaint that she purchased a drive from Verizon and a representative assisted in moving her pictures from the device to the drive; only the pictures we lost and never made it to the driveWe understand how upsetting it can be to have lost memories that may have been in that device; and we are sincerely apologetic that Ms*** had to experience thisAt this time, there is currently not a process in place to prevent such incidents from happeningVerizon Wireless will take this matter into consideration when improving future processesAlthough we are unable to retrieve the photos that Ms*** lost; as a gesture of goodwill we will issue a courtesy credit of $for one month of service Verizon Wireless regrets any inconvenience the above matter may have caused Ms***, and appreciates the opportunity given to address these account concerns. Sincerely, Ashleigh CExecutive Relations

April 12, 2017 *** ***Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690 RE: Complainant: *** ***Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and
received by Verizon Wireless on 04/10/2017.Upon receipt of this complaint, I completed a review of account number ***Our records indicate on 12/27/an order was placed for a Galaxy Jand Mr*** requested to cancel this order on the same dayThe Galaxy Jwas returned to the warehouse on 1/6/and $was refunded to CC ending: ***The account had no usage during the billed timeframe.The Executive Office spoke to Mr*** about his concerns and apologized for any inconvenienceI confirmed the Executive Office removed the balance owing on the accountMr*** was satisfied with the resolution and had no other concerns.Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 9:am - 6:pm PST.Sincerely,Nicole M.Executive Relations

May 30, 2017*** ***Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690RE: Complainant: *** ***Case Number: *** Dear Ms***This is in response to the above-referenced complaint filed by *** *** and received by VerizonWireless on 05/18/2017. Upon receipt of this complaint, I completed a review of account number ***Our recordsindicate Ms*** *** has contacted the Executive Relations department due to a dispute with thetermination fee on her account of $In her complaint she states this derives from a promotionalextension that was not disclosed to herAfter speaking with Ms*** I have offered to waive thetermination fee costI have discussed these details are emailed, however I will waive the fee as a courtesyIhave also waived $of the service cost because the previous representative reconnected her line as asolution to avoid the ETFMs*** states she had no interest in reconnecting the lineMs*** hasaccepted this offer and the credit has been applied at this time Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** hasany further questions or concerns, she may contact me directly at ###-###-#### Extension *** Mondaythrough Friday between the hours of 8:am - 5:pm PST. Sincerely,Marshall L.Executive Relations

The Executive Office was unsuccessful in reaching Ms*** to address her account concernsAfter review of her complaint and the account, our office confirmed that the iPhone device was returned to our warehouseThe non return fee of $was billed due to the device being returned
after our day return policy; however customers with a Note device were given an extension on the return policyTo resolve the issue, a credit of $was applied to the accountAn additional credit of $was applied for the reconnection fees billed to the account on 5/1/when services were restored after being suspended for non payment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** contacted Executive relations because of a billing issue. The customer states that she purchased new devices in October. The device had an issue and instead of receiving a new phone, she received a refurbished device. The customer states that she has had five replacements
but the most recent defective device was not received by the warehouse. She was billed $for the non return of the device. When contacting the Revdex.com she requested new devices and a credit for the non return fee. The customer has received a $credit from customer serviceAdditionally, she has requested to terminate her serviceAs a courtesy, because of the customer 's tenure, a credit of $has been applied. No other credits will be applied. Coaching is not applicable because the customer disputes Verizon's policy. Executive relations considers this case closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I received a credit from Verizon for the cost of the phone that I was originally unknowingly put into a contract with. I am happy with this outcomeThanks***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the above-referenced complaint filed by Ms*** *** and received by Verizon Wireless on May 18, 2017. Upon receipt of the correspondence, Verizon Wireless reviewed the status of the employee concession account, account number ***After a
thorough review, we were able to conclude the equipment in question was returned and an account credit in the amount of $was issued on February 23, 2015. On February 28, 2015, a payment of $was processed through the MyVerizon.com account leaving the account balance as $0.00. Additionally, we were able to locate written off account number *** We were able to determine a total of lines were active on this account. A call was placed to the Customer Service Department to review options of an Assumption of Liability; however, it was never processed. Once the account was disconnected, wireless number ending in *** accessed an early termination fee in the amount of $and wireless number ending in *** accessed and early termination fee in the amount of the $230.00. After this investigation was complete, we were able to review the validity of the written off account balance. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf Ms*** *** has any further questions or concerns, she may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time

May 18, *** *** Revdex.com of New Jersey Whitehorse - Hamilton SqRdSte DTrenton, NJ RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the
above-referenced complaint filed by *** *** and received by Verizon Wireless on May 14, 2017. *** *** contacted the Executive office with a concern about a non return feeIn her complaint she stated she was advised by customer service that the device was received at the warehouse and the non return fee would be credited to her accountFour months have gone by and the credit still has not been applied After a review of the account, it was noted in ACSS, the equipment was returned on 3/10/On 4/27/2017, it was documented by the National Offline Team per ITTS ticket ***, the equipment chargeback needed to be handled by customer service per *** ***Based on this information, the Executive office credited the equipment non return fee in the amount of $In addition, $was also credited to the account for the late fees incurredVerizon Wireless feels we have addressed the complainants concern Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf Ms*** has any further questions or concerns, she may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 9:30am-4:00pm Eastern Sincerely, Quanetta HExecutive Relations CC: *** *** ** *** *** *** *** ** ***

This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on April 19th, Upon receipt of this complaint, I completed a review of account number ***I reached out to Mr*** and sent him a prepaid shipping label to return the
network extender and we have removed the charges Verizon Wireless appreciates the opportunity to respond to our customer's concerns