Dunes Golf and Beach Club

RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on 05/13/2017. In the complaint,
*** *** expressed concerns in regards to her billing on her closed accountMs*** stated that since initial activation, her bills have been incorrectShe advised that she was billed a line charge for a tablet that she requested to cancel and line charges for the defected Hum deviceShe also stated that she has contacted Verizon on multiple occasions to resolve the billing issues to no availShe is requesting her balance to be credited in full After thorough investigation, our research revealed that Ms*** definitely experienced issues with one of her Hum devicesOur records also indicated a repair bill was paid for the diagnostic test that was performed on Ms*** vehicle due to the Hum issues As a resolution to the billing matter, the Executive Office issued the following credits: A credit in the amount of $was issued for the early termination fees for mobile numbers ending in 0125, 3545, and A credit in the amount of $was issued for the reconnect fees on the 12/25/bill statementA credit in the amount of $was issued for the tablet's line access from September - February A credit in the amount of $was issued for the two Hum devices line access charges from December - February A credit in the amount of $was issued for the late fees that were billed to the account from December - February The total credits issued to the wireless account were $Ms*** current balance is now $We apologize for any inconvenience this billing matter may have caused Ms***At this time, the Executive office considers this matter resolved Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, she may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 7:30am - 3:30pm Sincerely, Cynthia LExecutive Relations

February 20, *** *** Revdex.com of New Jersey Whitehorse - Hamilton SqRdSte DTrenton, NJ RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the
above-referenced complaint filed by *** *** and received by Verizon Wireless *** *** contacted the Executive Office of Verizon Wireless in regards to the trouble experienced with upgrading lines on his accountIn the interest of resolution our office has provided Mr*** with two free phones plus accessoriesUpon ordering Mr*** accessories we identified that one accessory was out of stockWe have asked Mr*** to select a new accessory and reach out once he has decidedMr*** expressed satisfaction regarding the resolution offer we invite Mr*** to contact our office via email once he has decided. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at ***Monday through Friday Sincerely, Jennifer SExecutive Relations CC: *** *** ** *** ** *** ** *** Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I expect to see the credits on my next statement and statements moving forward.
Regards,
*** ***

This is in response to Ms*** *** concern sent to the Revdex.com on May 03, On behalf of Verizon Wireless, please accept my sincere apology for the difficulties Ms*** experienced with our companyThe experience Ms*** described is certainly not characteristic of the service we aim to provideWe previously spoke regarding with Ms*** regarding her billing concerns and Ms*** agreed to process a one time payment of $and Verizon would issue a one time courtesy adjustment of $244.29. On May 10, 2017, Verizon issued the one time courtesy adjustment in the amount of $244.29. Ms*** understand that she is responsible for the remaining $account balance. If Ms*** has any additional questions or concerns, I can be reached at ###-###-#### Extension *** Monday through Friday between the hours of 8:AM - 3:PM EDT

P.OBox 3190Chandler, AZ 85244 March 30, 2017 *** ***Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690 RE: Complainant: *** *** Case Number: *** Dear Ms***: This is
in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on March 29, 2017. Upon receipt of this complaint, I completed a review of account number ***Our records indicate the package returned to the warehouse was empty. I spoke with Mr*** to address his concernI informed him we filed a lost/stolen claim for the empty package and he will receive a refund in the amount of $on his April, invoice. Mr*** was satisfied with the resolution and had no further concerns. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 7am to 4pm PST. Sincerely, Rhonda W.Executive Relations CC: *** *** *** *** *** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Hello Revdex.com:
Yes, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

April 12, 2017 *** ***Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690 RE: Complainant: *** ***Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and
received by Verizon Wireless on 04/10/2017.Upon receipt of this complaint, I completed a review of account number ***Our records indicate on 12/27/an order was placed for a Galaxy Jand Mr*** requested to cancel this order on the same dayThe Galaxy Jwas returned to the warehouse on 1/6/and $was refunded to CC ending: ***The account had no usage during the billed timeframe.The Executive Office spoke to Mr*** about his concerns and apologized for any inconvenienceI confirmed the Executive Office removed the balance owing on the accountMr*** was satisfied with the resolution and had no other concerns.Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 9:am - 6:pm PST.Sincerely,Nicole M.Executive Relations

Revdex.com of New Jersey Attention: *** *** Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690-
Re: Revdex.com Case #*** Customer Name: *** *** Verizon Wireless Account #*** Dear Ms*** Thank you for allowing Verizon Wireless to respond to concerns expressed by *** *** In her complaint, Ms*** stated her pictures were lost in the process of transferring them from her device to her drive Verizon Wireless would like to thank Ms*** for bringing this matter to our attentionWe understand from her complaint that she purchased a drive from Verizon and a representative assisted in moving her pictures from the device to the drive; only the pictures we lost and never made it to the driveWe understand how upsetting it can be to have lost memories that may have been in that device; and we are sincerely apologetic that Ms*** had to experience thisAt this time, there is currently not a process in place to prevent such incidents from happeningVerizon Wireless will take this matter into consideration when improving future processesAlthough we are unable to retrieve the photos that Ms*** lost; as a gesture of goodwill we will issue a courtesy credit of $for one month of service Verizon Wireless regrets any inconvenience the above matter may have caused Ms***, and appreciates the opportunity given to address these account concerns. Sincerely, Ashleigh CExecutive Relations

May 30, 2017*** ***Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690RE: Complainant: *** ***Case Number: *** Dear Ms***This is in response to the above-referenced complaint filed by *** *** and received by VerizonWireless on 05/18/2017. Upon receipt of this complaint, I completed a review of account number ***Our recordsindicate Ms*** *** has contacted the Executive Relations department due to a dispute with thetermination fee on her account of $In her complaint she states this derives from a promotionalextension that was not disclosed to herAfter speaking with Ms*** I have offered to waive thetermination fee costI have discussed these details are emailed, however I will waive the fee as a courtesyIhave also waived $of the service cost because the previous representative reconnected her line as asolution to avoid the ETFMs*** states she had no interest in reconnecting the lineMs*** hasaccepted this offer and the credit has been applied at this time Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** hasany further questions or concerns, she may contact me directly at ###-###-#### Extension *** Mondaythrough Friday between the hours of 8:am - 5:pm PST. Sincerely,Marshall L.Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The Executive Office was unsuccessful in reaching Ms*** to address her account concernsAfter review of her complaint and the account, our office confirmed that the iPhone device was returned to our warehouseThe non return fee of $was billed due to the device being returned
after our day return policy; however customers with a Note device were given an extension on the return policyTo resolve the issue, a credit of $was applied to the accountAn additional credit of $was applied for the reconnection fees billed to the account on 5/1/when services were restored after being suspended for non payment

*** contacted Executive relations because of a billing issue. The customer states that she purchased new devices in October. The device had an issue and instead of receiving a new phone, she received a refurbished device. The customer states that she has had five replacements
but the most recent defective device was not received by the warehouse. She was billed $for the non return of the device. When contacting the Revdex.com she requested new devices and a credit for the non return fee. The customer has received a $credit from customer serviceAdditionally, she has requested to terminate her serviceAs a courtesy, because of the customer 's tenure, a credit of $has been applied. No other credits will be applied. Coaching is not applicable because the customer disputes Verizon's policy. Executive relations considers this case closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I received a credit from Verizon for the cost of the phone that I was originally unknowingly put into a contract with. I am happy with this outcomeThanks***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the above-referenced complaint filed by Ms*** *** and received by Verizon Wireless on May 18, 2017. Upon receipt of the correspondence, Verizon Wireless reviewed the status of the employee concession account, account number ***After a
thorough review, we were able to conclude the equipment in question was returned and an account credit in the amount of $was issued on February 23, 2015. On February 28, 2015, a payment of $was processed through the MyVerizon.com account leaving the account balance as $0.00. Additionally, we were able to locate written off account number *** We were able to determine a total of lines were active on this account. A call was placed to the Customer Service Department to review options of an Assumption of Liability; however, it was never processed. Once the account was disconnected, wireless number ending in *** accessed an early termination fee in the amount of $and wireless number ending in *** accessed and early termination fee in the amount of the $230.00. After this investigation was complete, we were able to review the validity of the written off account balance. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf Ms*** *** has any further questions or concerns, she may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time

This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on February 13, 2017. Upon receipt of this complaint, I completed a review of account number ***Our records indicate that mobile line ending in *** monthly line
access fee was increased by $due to a contract being transferred to the line when Mr*** went into the retail store to upgrade line ending ***Verizon appreciates the opportunity to address the matterLaToya BAnalyst-Executive Relations

May 18, *** *** Revdex.com of New Jersey Whitehorse - Hamilton SqRdSte DTrenton, NJ RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the
above-referenced complaint filed by *** *** and received by Verizon Wireless on May 14, 2017. *** *** contacted the Executive office with a concern about a non return feeIn her complaint she stated she was advised by customer service that the device was received at the warehouse and the non return fee would be credited to her accountFour months have gone by and the credit still has not been applied After a review of the account, it was noted in ACSS, the equipment was returned on 3/10/On 4/27/2017, it was documented by the National Offline Team per ITTS ticket ***, the equipment chargeback needed to be handled by customer service per *** ***Based on this information, the Executive office credited the equipment non return fee in the amount of $In addition, $was also credited to the account for the late fees incurredVerizon Wireless feels we have addressed the complainants concern Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf Ms*** has any further questions or concerns, she may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 9:30am-4:00pm Eastern Sincerely, Quanetta HExecutive Relations CC: *** *** ** *** *** *** *** ** ***