Dunes Golf and Beach Club

Verizon Wireless Executive Relations P.OBox Chandler, AZ April 10, Attention: [redacted] Revdex.com of New Jersey Whitehorse Hamilton SqRd., Building A, Suite Hamilton, NJ Re: Case No [redacted] / Account No [redacted] Dear Ms [redacted] : I am writing in response to the complaint forwarded on behalf of [redacted] In the complaint Ms [redacted] expressed concern about the inability to obtain the IPhone Promotion, as promisedVerizon Wireless appreciates the opportunity to address [redacted] ’ concerns I spoke to Ms [redacted] and addressed her concernsIn an effort to provide a satisfactory resolution, a device buyout was completed and a credit of $was applied to the account Ms [redacted] was satisfied with the resolution and had no further concerns Should the Revdex.com or Ms [redacted] have any questions regarding this response; please contact me at (800) [redacted] between the hours of 8:A.Mto 5:P.M(PST), Monday-Friday For other account related matters, please contact Customer Service at (800) [redacted] Regards, Executive Office Executive Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 2, and find that this resolution is satisfactory to me Regards, Akhter S***

Upon receipt of this correspondence a thorough review was completed for wireless account number [redacted] Our records indicate that [redacted] [redacted] established service with Verizon Wireless on November 20, at [redacted] and mobile number ###-###-#### was added to the wireless account On November 24, mobile number ###-###-#### was added at the same store location The Jetpack was added to the wireless account on December 20, at a corporate Verizon Wireless store in Charleston The service was active through February with one payment of $being made on the wireless account The account has been disputed through the Fraud Department and the credit bureaus on several occasions and all information has been validated The Executive Office spoke with [redacted] [redacted] on May 22, and provided our findings I explained all of the usage was not on the Jetpack as three lines were on a family share plan I have mailed all billing statements to her via the USPS to the address provided in her complaint Additionally, she has been provided the number to our Fraud Department to discuss their findings Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have causedIf you have any further questions or concerns regarding this matter, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:AM and 4:PM ESTRegina Verizon – Executive Relations

Revdex.com of New Jersey Attention: [redacted] Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690- Re: Revdex.com Case #: [redacted] Customer Name: B [redacted] Verizon Wireless Account #: [redacted] Dear Ms [redacted] : Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted] *** In his complaint, Mr [redacted] stated that his Samsung Galaxy Shad been overheating and he wanted a replacement device but the device is no longer covered underneath warrantyUpon receipt of this complaint a review was completedMr [redacted] was advised to visit a local Verizon Wireless location to get a replacement deviceUpon reaching the store, Mr [redacted] states that he was advised that he would need to reach out to telesales to get a replacementMr [redacted] reached out to prepaid customer service to speak with telesales and was then informed by telesales that he would need to purchase a new device in the storeFrustrated, at the point that he still hasn’t been able to get a replacement device, Mr [redacted] submitted a complaint to the Executive Office As a courtesy, I informed Mr [redacted] that I would process an order for a new device for his as a replacement to his current Samsung Galaxy SI gave Mr [redacted] the option of either an iPhone 6S or a Samsung Galaxy SMr [redacted] chose to go with the iPhone 6S and the device was overnighted to Mr [redacted] at no cost to himVerizon Wireless regrets any inconvenience the above matter may have caused Mr***, and appreciates the opportunity given to resolve these account concerns Should Mr [redacted] have any questions, please call me directly at ###-###-#### between 9:00am and 5:30pm EST, Monday through FridaySincerely, Acacia WExecutive Relations

[redacted] contacted the Revdex.com due to issues that he is having with his Motorola Droid Turbo since he downloaded the new software to the device Mr [redacted] stated that he is now having issues with his device in regard to his social media applications are not working properly The customer stated that when he goes into one of his social media applications that the device freezes and he has to go into force close to shut the application off I explained to the customer that I would like to assist him as much as possible with getting this resolved Per a forum link that he sent me it shows that others have had issues with the software update as well but were able to complete it with a factory data reset I explained to the customer that we do not manufacture the devices nor the software updates, they come from Android and we receive them to push out to the customer He feels that we should have more information on this I explained to the customer that I would follow up with him on 04/19/ I spoke with Mr [redacted] on 04/19/ I was able to speak with an analyst from the Technical Advisor Group to gather more information surrounding this software update I was informed that extensive testing is done prior to a major software release In regard to the social media applications, those are third party applications and they may not be stable or ready to operate on the latest software update He stated that the customer could try the factory data reset; however, we do not have any additional information on when the next software update will be received Mr [redacted] completed the factory data reset on the phone and the he still has the same software He will complete the set up on his device I did extend an offer to the customer to give him a credit for two months of his MRC which came to a total credit of $ Mr [redacted] was satisfied with the way that I handled his correspondence although not completely happy with the outcome

This is in response to the above-referenced complaint filed by Ms [redacted] and received by Verizon Wireless on April 9, Upon receipt of the correspondence, Verizon Wireless reviewed the status of PrePaid account number [redacted] We were able to conclude the account was activated on April 2, and disconnected on April 8, 2017; however, the equipment has not been returned On April 11, 2017, we spoke with Ms [redacted] and informed her of our findings We offered to send Ms [redacted] a return shipping label would be sent to her, so she can return the equipment Ms [redacted] is aware a restocking fee maybe applied; however, a manual adjustment would be applied to the wireless account Additionally, we advised Ms [redacted] a credit would be issued to the wireless account for the $plan she activated in order to process a refund for the full amount she was billed Ms [redacted] is aware of the timeframe for the refund process and was satisfied with the account Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf Ms [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time

This is in response to the above-referenced complaint filed by [redacted] *** and received by Verizon Wireless on 4/25/ Upon receipt of this complaint, I completed a review of account number [redacted] -*We reached out to Mrs [redacted] and offered to remove the international charges as a one time courtesy Verizon Wireless appreciates the opportunity to respond to our customer's concerns

Thank you for contacting Verizon Wireless (VZW)This letter is in response to the above referenced complaint for Michelle WatkinsPlease accept this letter as confirmation of VZW's response to her concerns.After reviewing the account, Ms [redacted] states she was not advised of the day worry free guarantee period or contract for the Hum device (###-###-####)I reviewed the receipt and she signed the contact that states Customer Agreement that includes the early termination fee and the day return policyShe states that she did not read the document and she was not advised by the representativeAs a goodwill gesture, I disconnected the line and waived the $early termination fee with the understanding that she understanding that she reads any documents provided at the store for a signature and she understands the Customer AgreementShould you have any questions regarding this correspondence, I can be reached at [redacted] My office hours are 8:AM - 5:PM ET, Monday - FridayThank you.Sincerely,Preston Executive Relations Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, J [redacted] S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, although the summary is not 100%, I do find that this resolution is satisfactory to me Regards, [redacted]

RE: Complainant: *** [redacted] Case Number: [redacted] Dear Ms [redacted] : This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on 04/29/ In the complaint, *** *** expressed concerns in regards to her deviceShe stated that the new device that was sent to her by the Executive Office is now overheatingMs*** is requesting a new replacement device Beginning 05/01/2017, the Executive Office made numerous attempts to contact Ms*** to discuss her concerns, but the attempts were unsuccessfulHowever, after thorough investigation, our research revealed that a new replacement device was ordered for Ms [redacted] on 04/30/and delivered on 05/03/Based on these findings, the Executive Office considers this matter resolved Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:30am - 3:30pm EST Sincerely, Cynthia LExecutive Relations

Upon receipt of this correspondence, a thorough review was completed for wireless account number [redacted] Our records indicate that [redacted] established service with Verizon Wireless on January 8, and service was cancelled on January 14, Due to usage on the device and the device no longer considered new, Mr [redacted] was charged a restock fee of $upon return The final bill generated with a balance due of $for the one time activation fee of $30.00, $for six days of service and the applicable taxes No payment has been received on the wireless account As a means of resolution and courtesy, a credit of $has been issued to clear the account balance Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have causedIf you have any further questions or concerns regarding this matter, you may contact customer service directly at ###-###-#### [redacted] Verizon – Executive Relations

Ms [redacted] previous Motorola Droid Turbo device is not chargingMs [redacted] received a CLNR of the same make and model; however she wants to save her pictures from her defective device to her SD cardMs [redacted] already tried with customer service to transfer her pictures to her SD card; unfortunately all of the pictures did not save on the SD cardMs [redacted] would like additional options on how to get her pictures saved on her defective device to her SD card or computerMs [redacted] is concerned that her previous device only has a 5% battery charge and the device is not charging when connected to a chargerMs [redacted] has spoken with the manufacture; however they only suggested sending her a replacement device as there was no guarantee her defective device can be repaired Our office apologized to Ms [redacted] for any inconvenience this issue may have causedWe offered to cancel her current device agreement on her defective device; which would allow her to start a new agreement on a device of her choiceWe advised that we will waive the balance on her defective device agreement balanceMs [redacted] accepted the offerOur office also advised Ms [redacted] of how to connect her device to her computer via the usb cord to transfer her informationWe advised that her device will need to be powered on in order for the transfer to be effectiveMs [redacted] understood the information given to her and would follow up with us directly if additional assistance is needed regarding this issue

May 12, [redacted] Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] : This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 05/05/2017.Upon receipt of this complaint, I completed a review of account number [redacted] Our records show on 4/27/17, a Samsung Galaxy Swas purchased from Cellular Plus, an authorized Verizon retailerI spoke to Ms [redacted] to address her concerns and apologized for any inconvenienceSince the phone is covered under a manufacture warranty and Ms [redacted] confirmed there was no damage to the device, I offered to send a Certified Like-New replacement at no costMs [redacted] was satisfied with the resolution and had no other concernsThe order was set up for Saturday delivery and instructions on Verizon Cloud was sent to [redacted] Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:am - 6:pm PST.Sincerely,Nicole M.Executive Relations

May 03, [redacted] Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ RE: Complainant: [redacted] ***Case Number: [redacted] Dear Ms [redacted] : This is in response to the above-referenced complaint filed by [redacted] *** and received by Verizon Wireless on 05/03/2017.On 05/01/2017, Ms*** accepted a resolution to reconnect service and to waive reconnection fee'sWhen the services were reconnected it generated a $Reconnection Fee per line, however the account has not been billed for the fees yetThe Executive Office issued a $credit per line to offset the charges however, those credits will appear on the next billing statement along with the Reconnection FeesThis information was communicated to Ms*** via email however she does not agree that the credits have been appliedThe Executive Office considers this matter resolved as all credits have been confirmed on the account.Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] *** has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:am - 6:pm MST.Sincerely,Nicole M.Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: Daniel T [redacted] [mailto: [redacted] ] Sent: Tuesday, September 20, 3:PM To: Revdex.com < [redacted] Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint # [redacted] Verizon has resolve this issue Regards, Daniel T [redacted]

Prior to receipt of Revdex.com of New Jersey complaint # [redacted] we have communicated with the account owner, *** [redacted] to further discuss his additional concerns Mr [redacted] is seeking additional compensation for the negative experience at our retail Verizon Wireless storeUpon receipt of this concern, a careful re-evaluation was conducted Please accept our sincere apology for the difficulties you experienced with our company The experience described in your complaint is certainly not a service we aim to provide In addition, we value and appreciate your business and patience while we worked to address your additional concernsOur records indicate that Mr [redacted] has been a customer with Verizon Wireless since 08/28/On June 8, 2017, we have spoken to Mr [redacted] and advised we would cancel his Jetpack data line and waive the early termination fee, as well as issue an adjustment for the last six months of service, totaling $At that time, Mr [redacted] partially accepted the offer.After speaking with Mr [redacted] he provided additional feedback regarding his negative experience and the time spent over the last months to resolve his original matterIn an effort to provide a satisfactory resolution, we issued an additional bill credit of $as a final proposal Mr [redacted] accepted the offer and is satisfied with the resolutionVerizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:AM and 4:PM EST

Upon review of the account, an LG Vwas purchased on October 20, 2016, for the phone number ending in However, the device was defective on arrival and a new LG Vwas ordered on October 25, However, the original LG Vwas not returned within the allotted time frame and Mr [redacted] was billed a $non-return feeI have confirmed that the device was returned on March 28, 2017, via FedEx [redacted] I have determined that the charge is valid Mr [redacted] spoke with Customer Service on April 24, 2017, and they offered to credit the chargeI spoke with Mr [redacted] on April 25, 2017, and confirmed the credit had been appliedMr [redacted] was satisfied with the resolution provided and had no additional concerns Sincerely, Jason RExecutive Relations

[redacted] has been contacted by the Executive Office of Verizon Wireless and advised that as a one time courtesy we will send a replacement device so that her mother has a phone that can be used until they are able to purchase her another oneThe Executive Office has also advised Mrs [redacted] that feedback will be submitted to the store, as applicableThe Executive Office considers this matter closed

A review of our records indicates that the Executive Office is currently working with Mr*** and has an open follow up case pending until his return on 06/30/as he indicatedMr*** has been provided our direct contact information to use upon his return the U.SShould we not hear from him by 07/04/this office will reach out to him between 07/05/and 07/07/The attached documents were already provided to this office on 06/09/