Dunes Golf and Beach Club

Complaint: [redacted] I am rejecting this response because:Total credits owed appeared to have not been made The dollars that I was to be credited was not taken into account that I had to pay that up front so I wouldn't have to wait days to be without a phone pending processing of case A phone which I feel I should not have had to pay because I received no product and the issue was a contract between UPS and VZW I paid via debit on on 2/21/17(e) in addition to the phone to the I initially paid on 2/17/ I asked the representative why a tax charge of dollars was added to my current bill I was told it was taxes for the phone that was lost So I got charged a second time for a phone I did not get Unless, Im reading my bill incorrectly, I'm owed still a credit of I believe we wouldn't of had an accounting problem if Verizon wouldn't of charged me any cost for the lost product I feel that Verizon didnt want to be In the red for the lost phone at my expense and to me that is not great customer service I process loss cases in my job associated with UPS and I know how the process works Package damaged no phone equals theft to me The UPS rep said and tracking status said package was damaged but couldn't tell me what happened to the phone, so here I am at a disadvantage by both parties Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Verizon DOES STILL OWE ME INTEREST AND RECONNECT FEES!!!In order to show good faith on my part I went ahead and paid the amount that Verizon said that I owed on my account Before doing so I verified with Jamia in the Written Off Deptthat my account would be REINSTATED and my phones would immediately be REACTIVATED and given new phone numbers Verizon gave away both of my numbers which I'd had since less than days after they suspended my service and knowing that I was disputing the amount owed on the account with you (Revdex.com).Well after they took my payment and emailed me proof of that payment they were suppose to connect me to have my phones turned back on and instead hung up on me!!! I had to call back again to try to get my phones back on as they stated they would I spoke to EIGHT people at Verizon yesterday trying to get this resolvedFinally Alea with Customer Care was working on this When she tried to turn my phones on the system wouldn't let her and kept telling her to call the Written Off Dept They finally told her that I had to establish a new account even though they had just told me that they would be REACTIVATING my account and my phones!!!! Then they told her they couldn't do anything until my payment cleared I paid with my debit card there should of been no waiting for anything to clear She told me that she would be calling me today at amI still have not heard from her I again called Verizon back trying to connect with Alea and/or resolve this situation and get my phones back on I spoke to six different people today and still got nowhere The last person said again that he was putting me on hold to transfer me and hung up instead.This is the runaround, crappy service and LIES that I have been getting from VerizonOne person says one thing and does another They are a very fraudulent company Regards, [redacted]

March 1, Revdex.com of New Jersey Attention: [redacted] Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690- Re: Revdex.com Case #: [redacted] Customer Name: [redacted] Verizon Wireless Account#: [redacted] Dear Ms [redacted] : This is in response to the above referenced informal complaint received by Verizon Wireless on February 28, In his rebuttal, Mr [redacted] rejects the response provided by Verizon Wireless to his complaint He states that he was lied to and has not received a response to his emailHe further explains that his issue has not been resolved As expressed in our letter, dated February 20, 2017, the Executive Office spoke with Mr [redacted] on February 20, Mr [redacted] was provided two free phones plus accessories due to the experience he had with Customer Service while attempting to upgrade his lines on his accountUpon ordering Mr [redacted] accessories we identified that one accessory was out of stockWe asked Mr [redacted] to select a new accessory and reach out once he had decided In the effort of resolution, Mr [redacted] was offered to receive the additional accessory as promised as well as courtesy credit of $to the account due to not receiving a response to his emailMr [redacted] was advised that Jennifer was out of the office and was not able to respond to his email correspondenceSincerest apologizes were offeredMr [redacted] was advised that he would have seven (7) business days to accept this offerMr [redacted] may contact the Executive Office to accept this offer Verizon Wireless appreciates the opportunity to respond to Ms [redacted] concerns Respectfully, Shunté RExecutive Relations Verizon Wireless Executive Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Justin [redacted] hereI'm writing at the earliest convenience I've had to get back to youI apologize, but I've actually been without internet in my apartment, and that's seriously hampered my ability to get work done I actually was satisfied with the resolution of the issue, and I wrote a story about it for a [redacted] : Regards, Justin [redacted]

Upon receipt of this complaint, I completed a review of account number [redacted] -*. [redacted] *** is requesting that the paid collection account be deleted from her credit report. [redacted] *** states that she never received her final billing invoice dated 02/26/2016 so that her new... service provider could pay her final billing invoice. Our records indicate that a final bill was sent out and there are no records of receiving any returned mail. Additionally, we have been unable to find any billing errors made by Verizon Wireless that would warrant any adjustments to be made of the deletion of the account from the credit file. Verizon Wireless is responsible for reporting accounts accurately and honestly in accordance with the Fair Credit Reporting Act (FCRA). Unfortunately, the request to delete the account from the credit report has been denied. The account will be updated to paid in full since payment has been made.

RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] :This is in response to the above-referenced complaint filed by [redacted] and received by VerizonWireless on 3/1/2017.Upon receipt of this complaint, I completed a review of account number [redacted] Our records indicatethat the device in question was returned to the warehouse however, it was received after daysDue to thedevice being received and not able to be returned to the customer we have credited his account for the nonreturn fee that was chargedMr [redacted] has expressed satisfaction to the resolution to his concern.Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00am-6:00pm EST.Sincerely,Edvanna F.Executive RelationsCC: [redacted] ***

Verizon sincerely apologizes for the inconvenience this matter has caused Ms [redacted] .After review of this concern, the Executive office would like to apology for the inconvenience this has causedThe Executive office has been unable to speak with Ms [redacted] from 5/3/to 5/16/After further review of her concern, a $recurring credit for moths was added to ###-###-####, and ###-###-#### on 5/15/This will reduce the device payment agreements for both lines to $per monthA $credit has been applied to both lines, due to paying $for three months of device payment charges on both lines, totaling $ Should Ms [redacted] have any questions regarding this response or their concerns, they may contact the undersigned at ###-###-#### between the hours of 8:30am – 5:00pm ESTRespectfully, EngridVerizon Executive Office

The following letter has been sent to [redacted] [redacted] regarding the Revdex.com complaint that she submittedWe have been unsuccessful in reaching her to assist in resolving her concernsThank you for allowing us the opportunity to resolve concerns you had recently on your Verizon Wireless account I would be happy to speak with you regarding this matter, but unfortunately I was unsuccessful contacting you by telephone or e-mail.Please contact me directly to discuss your concerns; you should do so prior to May 11, 2017, after that time Verizon Wireless will consider this matter closedI can be reached at [redacted] and am available Monday through Friday from 7:AM - 4:PM ESTIf this is inconvenient, please feel free to reach out to customer care at ###-###-####Thank you the opportunity to address your concernsI look forward to speaking with you

The Executive Office communicated with Mr [redacted] via email to address his concernsWe advised that his account was set up on monthly automatic payments that debited from his bank account on the 18th of every monthThe payment on 3/18/was his next scheduled payment We advised per Verizon Wireless customer agreement, we bill through the end of the current bill cycle even if the customer disconnects before the end of the bill cycle dateWe confirmed the payment debited on 3/18/was for services from 2/29/- 3/28/Since he disconnected on 3/11/2017; our office made a one time exception to credit the access charges from 3/12/2017-3/28/The total refund credit amount will be

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough my request wasn't completely honoredI feel that the soft skills and the approach the business has with customers should be betterOver the phone when speaking to the escalations team it felt like they had a resolution, but couldn't provide a connection of empathyI will continue with VerizonThere are many competitors out paying off a phone, contracts..etcI enjoy Verizon because of the phone's they provideI am hoping this arrangement is true and my bill will not show any additional charges or unexpected fee'sI also feel the executive office of Verizon should have some type of communication with internal customer serviceI would like to compliment Mishall from customer service for taking ownership and Amanda G [redacted] from retail office in Harlingen, Texas for providing excellent customer serviceThese lady's made sure nothing was missed and my account was fixedThe executive office to my understanding is their to help at a customer service level with additional empowerment and to ensure a consumers issues is resolvedI do appreciate the assistanceI just wish it didn't have to take so long that my phones go out of warranty or escalating this far for a reasonable solution Regards, [redacted]

RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] : This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 3/16/Upon receipt of this complaint, I completed a review of account number [redacted] Our records indicate that Ms [redacted] account has not been written-offTherefore her credit will not be impacted by the balance that was due to VerizonWe have confirmed Ms [redacted] has paid the settled amount and the Collection agency [redacted] will credit the remaining balanceMs [redacted] has expressed satisfaction with the resolution to her concernVerizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:00am-6:00pm ESTSincerely, Edvanna F.Executive Relations CC: [redacted] [redacted] *** [redacted] ***

Upon the receipt of this complaint, I completed a review of account number [redacted] . Our records indicate that [redacted] [redacted] has been a customer since 09/20/12. We have reviewed Ms. [redacted] complaint in regards to purchasing an iPad mini, and being able to return it for a different color... when they were in stock. Ms. *** also stated she was told she would get it for a lower price due to AT&T’s price. I advised to Ms. *** we would not be able to take the equipment back and provide a different device due to it being past the customer guarantee. However, I would be able to provide a credit for $100.00 towards the purchase price of the iPad mini. The customer accepted the resolution.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] Revdex.com of New Jersey Whitehorse - Hamilton SqRdSte DTrenton, NJ RE: Complainant: [redacted] Case Number: [redacted] Dear Ms [redacted] : This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 6/7/ Upon receipt of this complaint, I completed a review of Ms [redacted] accountOur records indicate that Ms [redacted] recently visited ACommunications of South Richmond Hill, NY (an indirect agent) to activate three lines of service with Verizon Wireless At the time of the activation, Ms [redacted] advised that she was not informed that a $Service Activation Fee would appear for each line added on her next invoice We wish to provide a sincere apology for any inconvenience this caused Ms [redacted] We will ensure that the employees at ACommunications receive the necessary coaching and/or training In an attempt to resolve Ms [redacted] complaint, the Executive Office agreed to apply a one time credit adjustment in the amount of $to offset the Service Activation Fees She accepted the offer and advised that she is fully satisfied with the resolution provided Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 10:30AM – 7:00PM ET Sincerely, Keith DExecutive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, It is okay and I am able to accept it
I was contacted by the verizon agent and my encounter with her was less than pleasant The offer she eventually made as indicated in her mail to the Revdex.com is actually the same offer/dear the CBE group had made t me several weeks ago, for a resolution of my account with VerizonExactly the same. This evening 03/29/2017, I authorized the CBE group to draw an amount of $from my credit card account. I am most appreciative of the Revdex.com's intervention and facilitation of the resolution of this account
Regards,
*** ***

RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on 04/27/2017. In the complaint,
*** *** expressed concerns with her billingMs*** stated that her sales representative did not advise her that she would be under a two-year contract for her tablet purchase, nor did he advise her that there would be a line access fee monthlyShe is requesting a resolution to this matter. After thorough investigation of the account, our research revealed that mobile number ending in ***, which was the tablet's line, was definitely in a two-year contract with a $monthly access feeOur records indicated that this agreement was signed on 03/24/2017. On 04/27/2017, the Executive Office called Ms*** to advise of the findings and to bring closure to her concernsEmpathy and sincere apologies were expressed for the inconveniences she endured from our companyMs*** advised that she wanted to use the tablet on wifi onlyAs a resolution, the Executive Office agreed to remove the contract from mobile number ending in by cancelling the line of service with no penaltyWe also waived the activation fees for mobile numbers ending in *** and ***Partial month charges were also adjusted on these two lines of serviceMs*** expressed satisfaction to the resolution provided. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, she may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 7:30AM - 3:30PM EST. Sincerely, Cynthia L.Executive Relations

June 09, *** *** Revdex.com of New Jersey Whitehorse - Hamilton SqRdSte DTrenton, NJ RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the
above-referenced complaint filed by *** *** and received by Verizon Wireless on 6/9/17. Mr*** recently registered a complaint in regards to an account that he believes was fraudulently established in his name. We are sorry to learn of Mr*** concerns. It would be our greatest pleasure to research his concerns We had the pleasure of speaking with Mr*** via telephone today. We advised Mr*** that we previously reviewed his account for fraud and determined the charges to be valid. We also advised that we can re-open a fraud investigation if he provides us with a police report. Mr*** advises that he is out of the country and will provide us with the police report after he returns on 6/30/ Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 10:30AM - 7:PM ET Sincerely, Keith Executive Relations

Complaint: ***
I am rejecting this response because:Dear Sir or Madam, Please note that I copied you this morning on email correspondence between myself and "Nicole M" ofVerizon As you can see from thatemail exchange, Verizon did not doas they had written to me yesterday. Nicole M lied to me yesterday by statingshe (rather Verizon) had credited myaccount by $ This is a lie, as Ireceived a separate text and email just now (May 2, 2017) that states only$has been credited to myaccount I have pulled up my Verizon account online and it shows only $499.99 has been credited to my account. Verizon is never ending lies As yousee from my email to the RevDex.com onApril 29th (see below), Verizon has done exactly as I predicted. I had read how Verizon treatedhundreds of other customersin lying to them on the handlingof correction to the customers account And here today, I find Nicole M ofVerizon lied to me continuing thecompany modus operandi. Liars. *** ***
Regards,
*** ***