Dunes Golf and Beach Club

Complaint: ***
I am rejecting this response because I just received a letter from Verizon dated 4/17/that states I have an outstanding balance of This needs to be cleared up
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Verizon is committing fraud and will not supply me with accurate information in writing regarding my accountI would like a full print out of phone conversations with their billing dept that was recorded and my complete billing statement starting in NovemberI have paid to date an amount of $I also contacted Verizon again today about a payment plan of $per month as I have submitted a check to them last week in the amount of $That's all I can pay and I am making effort to pay my debtI was advised My money will be rejected and my account will be submitted to the collection agencyI as the customer is making effort to pay and it should not be rejectedI also would like a complete payment history and billing statement sent to me by the Revdex.com and MAIL! I have receipts of payment from my account that I also will be sending in my next email
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The explanation of the throttling process does not address the incorrect information we received regarding the use of internetMy wife and I were assured that each device, including the home wifi cantana, had gigabytes of dataThat there might be times when data use peaked and usage would be prioritized but once the peak data use had passed we would resume at 4G speedsWe were told one thing and then there was a change that we had not agreed to when changing plans. You suggest we revert back to the gig planWe will gladly do so, if we can pay the same amount we are paying now, $It
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me
Regards,
Reginald D***

RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on 5/15/ Upon receipt of this complaint, I completed
a review of account number ***Our records indicate that the line in question had not been disconnected when requested. *** *** continued to be charged for services for the lineHowever, a balance was stilled owed for the device under the device payment agreement establishedWe have deducted the remaining cost of the device from the amount paid incorrectly for service to determine an amount to refund to the customerA request has been completed to remove the mark from the customer’s credit report*** *** has been updated on the timeframe for all requests to be completed Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 9:00am-6:00pm EST Sincerely, Edvanna FExecutive Relations CC: *** *** *** *** ** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meStill needs to be reviewed and reporting put on hold until I can return to resolve this matter, or I disagree with this.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution
is satisfactory to me
Regards,
Elisabeth R***

Upon review of the account, MrH*** upgraded his two lines of service with the purchase of new Smartphones with two-year contracts on May 31, Before this order was placed online, it is notated that MrH*** visited a Verizon Wireless retail store earlier that day and was informed that if
he renewed his contract, he would lose his $out of contract monthly discountsHowever, MrH*** still placed the order online and his discounts were removedAccount remarks show that MrH*** called Customer Service on June 12, 2016, and he was advised that if he returned his new phones, the contracts would be removed and his discount would be restoredHowever, MrH*** did not return his devicesOn June 16, 2016, MrH*** spoke with Customer Service again and two new iPhone 6S devices were ordered with Device Payment Agreements in order to provide him with a different $monthly discountI have verified that MrH*** agreed to the Terms and Conditions for the new devicesOn June 21, 2016, the original two-year contracts were removed to accommodate the new Device Payment Agreements I spoke with MrH*** to address his concerns and the above findingsIn an effort to provide a satisfactory resolution, I offered to remove the two Device Payment Agreements upon return of his two devicesThe devices were returned, and the agreements were cancelled on July 19, 2016, and a full refund was issuedI also discussed the New Verizon plan, which provides a lower line access charge if there is no contract, and he accepted the change to the New Verizon Plan Large 8GBMrH*** expressed satisfaction in the resolution provided, and had no further concerns Should the Revdex.com or MrH*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 10:A.Mand 7:P.M(PDT), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, Jason RExecutive Relations

RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on 5/12/2017. Upon receipt of this complaint, I
completed a review of account number ***Our records indicate that the line ending in *** was added 12/9/and returned shortly afterThe line was not disconnected but suspended causing billing to later resumeThe line has since been disconnected and a credit has been issued to the account for the bill cycles charged for the lineMr*** has expressed his satisfaction with the resolution to their concern Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 9:00am-6:00pm EST. Sincerely, Edvanna F.Executive Relations CC: *** *** *** *** *** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please see attachment

*** *** expressed concern to Executive Relations regarding issue with received rebate card for purchasing a LG Vsmartphone. Mr*** stated that a sales associate advised him that he would be eligible to receive $for purchasing an LG Vin the retail store but he didn't
receive the rebate card in the mail.Upon reviewing the account, our records did not show any promotional offers available when Mr*** purchased his LG Von 2/10/2017. In speaking with Mr***, he stated the sales associate verbally informed him that the store was offering a promotion to customers who purchased the device in the retail store. The account did not reflect any submissions were processed by the retail store or this promotional was valid promotion during this timeframe. Due to his tenure with Verizon, I offered to apply a one time courtesy credit for $to his account since he was told by the representative that he would be eligible to receive a rebate card. Mr*** accepted this offer and he was satisfied with this resolution

The Executive Office spoke with Mr*** regarding his device concernsMr*** stated that he purchased a device with a known boot loading issueMr*** stated he made several request for a new phone but was given the same device several timesThe Executive Office verified the device
does have some issue with the software that the manufacture is currently working to resolveIn an effort to resolve this matter, the Executive Office provided a credit for $to cover the remaining balance of Mr*** Device Payment PlanAdditionally, the Executive Office also disconnected Mr*** tablet lineMr*** finally bill with the credit adjustment will be available on July 11, Mr*** stated he was satisfied with the resolution provided

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Regards,
Kirsten H***

Complaint: ***
I am rejecting this response because:
The details above are incorrectI went to the store and they said the could not give me that priceThey did not explain that I had a discount that would no longer be validThey also said I could go ahead and try and place the order online. Also I was never told that the original discount could ever be reinstated. Lastley I did everything Jason said to do, send back the phones and changed my plan and my bill would only increase a month After doing this I paid a bill of now they have sent another bill for a remains balance of That is an increase of a month, not what I was told
Regards,
Joseph H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***s

Our records indicate that on April 3, *** *** called into the Financial Services (due to service being interrupted) for a past due balanceA payment arrangement was made in order to reinstate service as follows: $was to be paid on April 6, & $was to be paid on
April 20, (a courtesy text reminder of this was sent to *** *** phone, as well as a courtesy email was sent to *** of these arrangements)When an account is past due and a promise to pay is granted to protect services, payments must be made on the agreed date, if not this voids the arrangement*** *** failed to make the payment of $on April 6, 2017, and did not call into Verizon Wireless to advise that the payment would not be made*** *** made a $payment on April 12, Service was interrupted on April 24, due to non payment of a past due amount of $*** *** was advised by Financial Services on April 24, that even if over payment is made, she must still pay on the dates agreed to or the entire arrangement is voidedThe Executive Office has reviewed the account, and found no errors made on Verizon Wireless behalf, therefore we have respectfully declined *** *** request to credit her account for $

May 3rd, *** *** Revdex.com Whitehorse Hamilton SqRdTrenton, NJ RE: Complainant: *** *** Case Number: ***
Dear Ms***, This letter is in response to the recent correspondence filed by Ms*** *** regarding the afore-mentioned case number Ms*** expressed frustration concerning the amount of her final balance due Ms*** filed a complaint and stated when she purchased her device she was advised she had days to try out the service and disconnect if it didn’t fit her needs. Ms*** opened the account on September 16th, and returned the device on September 22nd, 2016. Although Ms***’ line was disconnected immediately she was not adequately issued credit adjustments. Ms*** was charged $on the first billing invoice. Ms*** should have been issued credits for the remaining service minus $over the data limit fees. Ms*** was charged a remaining $which included the over the data limit charges. Due to the miscalculation in adjustments, Executive Relations offered to issue a credit adjustment of $to bring the balance to zero. Executive Relations explained to Ms*** that she would receive a final billing invoice showing the zero balance. Ms*** accepted the offer and expressed satisfaction. Verizon Wireless appreciates the opportunity to respond to Ms***’ concernsVerizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***