Dunes Golf and Beach Club

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response  made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It,however, does not state what will be done so that other customers do not have the same issues that I did. They need to make some changes to their system and customer service. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  This is to inform the Revdex.com that they complained that [redacted] filed about Verizon Wireless has been successfully resolved they want to buy them Beyond to take care of the issues 
Regards,
[redacted]

Verizon Wireless Executive Relations P.O. Box 3190 Chandler, AZ 85244          April 10, 2017       Attention: [redacted] Revdex.com of New Jersey 1262 Whitehorse Hamilton Sq. Rd., Building A, Suite 202 Hamilton, NJ 08690...

  Re: Case No. [redacted]/ Account No. [redacted]   Dear Ms. [redacted]:   I am writing in response to the complaint forwarded on behalf of [redacted]. In the complaint Ms. [redacted] expressed concern about the inability to obtain the IPhone Promotion, as promised. Verizon Wireless appreciates the opportunity to address [redacted]’ concerns.   I spoke to Ms. [redacted] and addressed her concerns. In an effort to provide a satisfactory resolution, a device buyout was completed and a credit of $434.99 was applied to the account.  Ms. [redacted] was satisfied with the resolution and had no further concerns.   Should the Revdex.com or Ms. [redacted] have any questions regarding this response; please contact me at (800) [redacted] between the hours of 8:00 A.M. to 5:00 P.M. (PST), Monday-Friday.  For other account related matters, please contact Customer Service at (800) [redacted]   Regards,   Executive Office   Executive Office

[redacted] expressed concern to Executive Relations regarding experience at retail store.  Mr. [redacted] stated that he was misquoted by the sales associate at the retail store after he purchased two new smartphones on his account.  In speaking with Ms. [redacted], I apologized...

that he was misquoted on his monthly bill while he purchased his new smartphones in the retail store.  I advised him that coaching feedback would be submitted to the retail store regarding his experience.  Upon reviewing the account, the account reflected that Mr. [redacted] owed a balance for $320.10 due by 6/28/2017.  Our records showed that Mr. [redacted] monthly bill estimated to $243.40 per month on his account.  In speaking with Mr. [redacted], he did not understand why his bill increased to $320.  The account reflected that Mr. [redacted] was charged a $30 upgrade fee and his bill was prorated after he made a plan change from the Verizon Plan XXLarge 18GB to the new Verizon Plan Unlimited which caused an increase in his current bill.  As a means of resolution, I offered to apply a one time courtesy credit for $76.70 to adjust his bill to his normal monthly billing charges.  Mr. [redacted] expressed that he was satisfied with this resolution.  The Executive Office considers this case closed.

Upon review of the account, Ms. [redacted] last entered into a two-year agreement on May 10, 2015, with the purchase of a new device. At the time, Ms. [redacted] was on the MORE Everything Unlimited Talk & Text 500MB plan. I have confirmed that at the time that lines of service on the MORE...

Everything plan qualified for a $15.00 or $25.00 monthly discount if they were either out of contract and month to month, or had an active Device Payment Agreement. Since Ms. [redacted] had a contract, she did not qualify for either promotion at the time, but would qualify for the month to month discount when her contract was completed on May 10, 2017. However, the month to month discount was retired on March 10, 2016. Ms. [redacted] was not misinformed about the discount as the representative could not have known the discount would have been retired 10 months later.   I spoke with Ms. [redacted] to discuss her concern and the above findings. Ms. [redacted] advised she was told in January 2017 that she qualified for the discount. I advised her appropriate coaching and feedback will be provided. I advised her the notes show that an exception was made by Customer Service on June 18, 2017, and the $15.00 month to month discount was added. However, Ms. [redacted] ported her phone number shortly after. I offered three free months of service and change her to a better plan if she came back, and she declined. I offered to waive her current balance of $65.51, and she accepted. Ms. [redacted] had no additional concerns. Should you have any questions regarding this correspondence, I can be reached at ###-###-####. My office hours are 10:00 AM - 7:00 PM PDT, Monday - Friday. Thank you. Sincerely, Jason R. Executive Office

RE: Complainant: [redacted]Case Number: [redacted]Dear Ms. [redacted]:This is in response to the above-referenced complaint filed by [redacted] and received by VerizonWireless on 3/1/2017.Upon receipt of this complaint, I completed a review of account number [redacted]. Our records...

indicatethat the device in question was returned to the warehouse however, it was received after 90 days. Due to thedevice being received and not able to be returned to the customer we have credited his account for the nonreturn fee that was charged. Mr. [redacted] has expressed satisfaction to the resolution to his concern.Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted]has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted]Monday through Friday between the hours of 9:00am-6:00pm EST.Sincerely,Edvanna F.Executive RelationsCC: [redacted] [redacted]

[redacted] contacted the Revdex.com regarding the recent switch promotion that they submitted in an effort to gain the funds to pay off the previous carrier.  The phone number ending in [redacted] was ported over from the other carrier and the customer did everything that they...

needed to in order to be able to take advantage of the promotional offer.  Per the tracking information from the trade in; it stated that the device that was traded in was not in good working condition when it was received.  This disqualified the customer from being able to take advantage of the promotional offer.    On 04/006/2017 I spoke with Mr. and Mrs. [redacted] about the correspondence.  I explained to the customer that I wanted to assist them as much as possible.  In an effort to bring a resolution to this correspondence I would apply a credit to the Verizon Wireless account for $253.49, which is the amount that was owed to the previous carrier.  With this occurring they would not have to make the payment for the Verizon Wireless account until that credit has been completely depleted and they can take those funds and pay them to [redacted].  The customer are satisfied with the resolution that I provided.  By speaking with the account owner, I was able to add his wife as an account manager.  There are no additional actions that need to be taken regarding this correspondence.

Complaint: [redacted]
I am rejecting this response because:I called my contact at Verizon today to tell him that the resolution was not satisfactory. After the credit was applied to my account I should have had a positive balance, and credit. However I received a message from Verizon saying that I still owed them $200 so something here is not correct
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Corporate Verizon was fantastic in handling problem at local Verizon store.
Regards,
[redacted]

Multiple attempts were made to contact the customer but we are unable to reach the customer to resolve her issue.

Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596  ...

                               Re: Revdex.com Case #:[redacted]       Customer Name: B[redacted]          Verizon Wireless Account #: [redacted]     Dear Ms. [redacted]:   Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted].  In his complaint, Mr. [redacted] stated that his Samsung Galaxy S5 had been overheating and he wanted a replacement device but the device is no longer covered underneath warranty. Upon receipt of this complaint a review was completed. Mr. [redacted] was advised to visit a local Verizon Wireless location to get a replacement device. Upon reaching the store, Mr. [redacted] states that he was advised that he would need to reach out to telesales to get a replacement. Mr. [redacted] reached out to prepaid customer service to speak with telesales and was then informed by telesales that he would need to purchase a new device in the store. Frustrated, at the point that he still hasn’t been able to get a replacement device, Mr. [redacted] submitted a complaint to the Executive Office As a courtesy, I informed Mr. [redacted] that I would process an order for a new device for his as a replacement to his current Samsung Galaxy S5. I gave Mr. [redacted] the option of either an iPhone 6S or a Samsung Galaxy S7. Mr. [redacted] chose to go with the iPhone 6S and the device was overnighted to Mr. [redacted] at no cost to him. Verizon Wireless regrets any inconvenience the above matter may have caused Mr. [redacted], and appreciates the opportunity given to resolve these account concerns.  Should Mr. [redacted] have any questions, please call me directly at ###-###-#### between 9:00am and 5:30pm EST, Monday through Friday. Sincerely,   Acacia W. Executive Relations

May 10, 2017 [redacted]Revdex.com of New Jersey1700 Whitehorse - Hamilton Sq. Rd. Ste D5Trenton, NJ 08690 RE: Complainant: [redacted]      Case Number: [redacted] Dear Ms. [redacted]: This is in response to the above-referenced...

complaint filed by [redacted] [redacted] and received by Verizon Wireless on 05/07/17. Upon receipt of this complaint, I completed a review of account number [redacted]. Our records indicate the account continued billing because of a tablet that was not cancelled when Ms. [redacted] ported her numbers to a different provided.  There was no usage on the account since December 2016; therefore, I applied a credit to the account for $319.12 to zero out the balance.   The number associated with the tablet is scheduled to auto disconnect on 05/25/17 and no further action is required on Ms. [redacted] behalf.  Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 10:30 AM - 7:00 PM EST.  T. Sincerely, James R.Executive Relations  CC: [redacted]       [redacted]       [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although my request wasn't completely honored. I feel that the soft skills and the approach the business has with customers should be better. Over the phone when speaking to the escalations team it felt like they had a resolution, but couldn't provide a connection of empathy. I will continue with Verizon. There are many competitors out paying off a phone, contracts..etc. I enjoy Verizon because of the phone's they provide. I am hoping this arrangement is true and my bill will not show any additional charges or unexpected fee's. I also feel the executive office of Verizon should have some type of communication with internal customer service. I would like to compliment Mishall from customer service for taking ownership and Amanda G[redacted] from retail office in Harlingen, Texas for providing excellent customer service. These lady's made sure nothing was missed and my account was fixed. The executive office to my understanding is their to help at a customer service level with additional empowerment and to ensure a consumers issues is resolved. I do appreciate the assistance. I just wish it didn't have to take so long that my phones go out of warranty or escalating this far for a reasonable solution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] expressed concerns regarding the Trade-In promotion he participated in back in September 2016. He stated he has yet to receive his equipment promotional credit of $27.08 for two lines of service. In review of the account, the Executive Office has confirmed Mr. [redacted] was promised the...

credits would be applied on his March 2017 invoice. Our records indicate Mr. [redacted] has not fully met the promotions requirements; however, we have honored the promotion as promised. A $27.08 Equipment Credit will be applied to his account for two lines of service for the next 18 months beginning on the May 7, 2017 invoice. We have issued credit for the 6 months the discount has not been received in the amount of $162.48 for both lines for a total of $324.96. This credit will appear on the next invoice has well. We apologize for any inconvenience this matter has caused.Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at ###-###-#### Ext [redacted], Monday through Friday between the hours of 8:30 AM - 3:30 PM ET. Sincerely, Shaneatha B. Executive Relations

[redacted] contacted the Executive office with a concern about a transfer of lines to a business account. In his complaint he stated, he had went through the process of setting up a business account. He provided all requested documentation and once he was ready to move the lines over,...

he was told he could not because the lines were under device payment and had to be paid off in order to complete the transfer. After a review of the account, it was noted [redacted] started the process on 4/28/2017. His credit application was put on hold after being advised about the device payments needing to be paid off. Contacted core and was advised this was for business application[redacted]-[redacted]-[redacted] The Executive office partnered with BGCO whom advised the customer is unable to bring the devices over because his business has been open for less than a year. He would need to present documentation the business has been open for longer. At this time, Mr. [redacted] was not satisfied with the information provided to him. He stated he wanted to cancel services. He was asked if he wanted to cancel services today and his response was that he would call back once he has decided. He has been advised if he cancels service, there will be a force buyout on all device payment agreements. There is no further action needed on this case.. Verizon Wireless feels we have addressed the complainants concern. Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If Mr. [redacted] has any further questions or concerns, she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 9:30am-4:00pm Eastern. Sincerely, Quanetta H. Executive Relations

Upon the receipt of this complaint, a review of account [redacted] was completed. Our records indicate that Mr. [redacted] was a customer with Verizon Wireless from October 19th, 2012 to September 21st, 2015. We have reviewed the complaint’s in which he indicated that he continued to pay on his services using auto pay, though he requested to have them canceled. The customer requested to have the line disconnected on 2/1/2015 and the line was suspended, $291.60 was owed for the device at this time. $496.97 was paid from the customers account as auto-pay. $205.37 has been over paid and needs to be refunded to the customer. The customer had a reversed payment in the amount of $58.32, which leaves the total credit amount $147.05 to be refunded to the customer. The credit report will be amended within 30 to 60 days, and the refund will be delivered via check within 60 days. If Mr. [redacted] has any further questions or concerns, he may contact me directly at ###-###-#### EXT [redacted], Monday through Friday between the hours of 8:00 a.m. – 3:00 p.m. (EDT).

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

RE: Complainant: [redacted]       Case Number: [redacted]    Dear Ms. [redacted]:   This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 05/12/2017.  In the complaint,...

[redacted] stated that he is receiving monthly statements on a closed account which revealed he had a credit balance of -$0.30. Mr. [redacted] is requesting to not receive any more bill statements.   After thorough investigation, our research revealed that the final statement for Mr. [redacted] closed account was generated on 05/04/2017. This statement shows a zero balance. This will be the last bill statement Mr. [redacted] will receive from Verizon Wireless in regards to account number [redacted]. We apologize for any inconvenience this matter may have caused.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] has any further questions or concerns, he/she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:30am - 3:30pm EST.   Sincerely,   Cynthia L. Executive Relations