Duplicell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

My name is [redacted]. From the initial call I told the representative I DO NOT WANT THIS SERUM And DO NOT CHARGE MY CARD. They did not listen and sent the serum and charged my card. When I the recieved product I sent it back the same day, called them again to get RMA number. On 7-**-16 Duplicell charged my card for a product I told "duplicell" three times I DO NOT WANT. OBVIOUSLY DUPLICELL DOES NOT HEAR OR LISTEN TO PEOPLES WORDS OF REFUSAL OF PRODUCT NOT WANTED. In my opinion DO NOT ORDER ANYTHING FROM "DUPLICELL" YOU WILL BE ROYALLY SCREWED BY "DUPLICELL".

This response is in regards to our mutual customer [redacted] signed up for our 14 day trial and her trial time had expired therefore, she was billed for the Face Therapy ($89.95) and Eye Therapy ($85.97). In good faith that [redacted] will be returning the merchandise back to us we...

have went ahead and refunded [redacted] both charges of $89.95 and $85.97. Below I have provided the refunds information and our return address.Return Address:
[redacted]
Refunded -  $89.95 Trans-ID: [redacted]
Refunded - $85.97 Trans-ID: [redacted]
Thank you for your attention to this matter.
Viviana R[redacted]

This response is in regards to our mutual customer [redacted]. We have refunded [redacted] the two charges for the original package that she said was received in December. Below I will list the refunds that were issued.Refunded - $113.97 Trans-ID: [redacted]Refunded - $113.99 Trans-ID: [redacted] Thank you for your attention to this matter.Viviana R[redacted]

This response is in regards to our mutual customer [redacted]. [redacted] signed up for our 14 day trial online and our terms and conditions explained that it enrolled her in our automatic shipment program which she was able to cancel whenever she was ready to do so. I would like to confirm that her account has been canceled from automatic shipment. As of today 2/**/17 she will not be billed nor shipped anything further. We have refunded [redacted] for the January and February packages. Below I will list the amounts that were refunded. I apologize for any inconvenience.[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
It has been resolved as of today.. I had put in a complaint...

earlier in the week. Thank you for your time.

Revdex.com:At this time, I have not been contacted by Duplicell regarding complaint ID [redacted].I left off the following information. The amount of the dispute is 85.97 and 89.95. I first spoke with a representative on April * and again on May **.   Sincerely,[redacted]

[redacted] participated in our 14 day trial program. After reviewing her complaint I understand that [redacted] was confused and assumed that a 14 day trail meant she was receiving a sample product. The agent that spoke with [redacted] attempted to...

explain to [redacted] and she was very upset and not cooperative. The agent then asked [redacted] to return the products and she then claimed she didn't receive them. The agent then tracked the two products via the USPS.COM website and [redacted] did indeed receive the products; the following is the two tracking numbers:  [redacted] & [redacted]. Two refunds have been issued today avoid any further confrontation. Enclosed you will find the refund transaction numbers: Refunded - $89.95 Trans-ID: [redacted] & Refunded - $85.97 Trans-ID: [redacted].[redacted],[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

(I had two transactions, but, I only received one transaction for US$89.95 refunded into my MasterCard. I still wait for another one transaction for US$85.97 refund into my MasterCard. So, It's not been resolved)
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I wish to thank you for your assistance and promise that in the future I will read and follow instructions. 
Sincerely,
[redacted]

[redacted] was given permission and issued a Return Merchandise Authorization number on 4/**/15. [redacted] return products still have not been received but in good faith I have issued [redacted] the return of her funds . The confirmation number is the following:04/**/2015 04:33pm By...

[redacted] - Refunded - $85.97 Trans-ID: [redacted]04/**/2015 04:34pm By [redacted] - Refunded - $89.95 Trans-ID: [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Duplicell has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Duplicell has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

This response is in regards to our mutual customer [redacted] signed up for our 14 day trial and her trial time had expired therefore, she was billed for the Face Therapy ($89.95). [redacted]s account has been canceled from automatic shipment as of 2/**/17. Based on [redacted]s...

account she was billed $4.95 for shipping and handling and $89.95. There is no charge for $218.00 on her account. Below I will list all the amounts that have been refunded to [redacted]Thank you for your attention to this matter.Viviana Rojas

[redacted] placed an order for our 30 day Trial program on 6/**/14. The way the program works is you have 30 days to review the product before you are billed for the product. If you don't contact our customer service department within the 30 day period, you will be charged for the product. As...

[redacted] stated in his letter to you [redacted] called our office on 9/*/14. [redacted]'s contacted our customer service department over 2 months after she ordered the product. Our refund policy for opened products is within 30 days. [redacted] also filed a chargeback for the charge before calling our office and when issuing a chargeback the credit card company issues a refund until the charge is done being investigated. Iapologize for any inconveniance but no refund is due to [redacted].Sincerely,Robert S[redacted]

[redacted] was instructed to return the product for a refund and she denied doing so and that is why she was denied a refund. A refund has been issued in response to your letter and she will see the refund on her credit card within 7 business days.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has cast aspersion on my credibility and my character!. I had called and talked to their employee [redacted] a week and a half before the the trial period ended  telling her that I was canceling before the trial period ended because it was not benefiting me NOT because I did not have enough money in my account as this company is trying to say. Further more their employee [redacted] told me to call back after I sent te product back to give them the tracking number and to make sure they received their  product back.When I called back to make sure they had received the product and I was told and assured again by their employee [redacted] that they had receive the product and my account would not be debited because the trial period had not ended and they had received the product and there was nothing else I needed to do because my account was now closed. A week later I my statemnt comes and there is a pending debit of the amount in dispute so I called and was told again by their employee [redacted] that she do not know why there is a pending debit and if it goes through it would take 10-15 daysto reverse the charges. The next day I called my bank Chase and got them involved because I did not understand how a company can still charge you for a product when adbided by their terms for the trial period and return. So when Chase and I on the line spoke to their employee [redacted] he asked the same question why I was debited she could not answer. The reason I contacted the Revdex.com because companies do not have the right to continue with their unfair business practice. I was offended because they had continued to charge me when I no longer had the product and return it well before the trial period ended. Since this company will not own up to their misdealings I want the money for the postage that I paid to returnen their product and an apoligy for how I have been treated.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This response is in regards to our mutual customer [redacted]. [redacted] signed up for our 14 day trial and his trial time had expired therefore, he was billed for the Eye Therapy ($94.97 US dollars) and Face Therapy ($94.99 US dollars). We have refunded [redacted] for the charges of $94.97 and...

$94.99. As per our terms and conditions the shipping and handling charges are non-refundable. The refund information is listed below. I apologize for any inconvenience.Refunded - $94.99 Trans-ID: 515571 US dollars
Refunded - $94.97 Trans-ID: 516066 US dollars
Thank you for your attention to this matter.
[redacted]

To whom it may concern:
[redacted] has been refunded for her two charges, both were issued on 6/**/14 one for $89.95(transaction ID # [redacted]) and the other for $85.97(transaction ID # [redacted]. I don't know what else [redacted] would like us to do. Hopefully the refunds will brings this case to a close.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The explaination given by the rep. Is not completely true. She never asked if it was used or returned. When I first contacted the company they asked for my address, which I gave, they said they could not locate my address in their system, I replied thats is because I have never been a customer and thats why they could not locate me in their system. I was asked to email my bank information showing it was deducted from my account, and I did. I was told that after I emailed that information a custer service rep would contact me back, that never happen. I called again and was sent to a generic voicemail, I left a message and never had that returned. Its pretty obvious if they cannot locate me in their customer database, that I am not a customer.The reason for the time of me contacting them from when I first noticed the deduction, was due to 2 immediate family deaths and 1 major illness. That shouldnt be a factor in this case. The only thing that is to be considered is that I am not nor have I been a customer, and the monies taken out need to be refunded. Any bussiness operating under the correct laws, would see that this is a result in an employee making a mistake while entering information into their system. I will wait, again, for a response. Thank You [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]