Duplicell

THIS E-MAIL IS IN REGARDS TO CUSTOMER ID #***Customer placed an automactic reorder for our trial of face and eye therapy on 9/**/and did not contact us until 3/**/for refunds and we explained to the customer that she was passed policy and her products were used and open
nothing could be done for herShe called back the following day and a month later and again May Her agrument is that she attempted to call before that and I then explained why did she use the product? and why didn't she return the products to the return address? No answer was givenI am sorry but *** *** isn't entiled to any refund.Sincerely,Bianica M*** Customer Service Manager

This response is in regards to our mutual customer *** * *** *** has been canceled from automatic shipment as of 7/**/when she contacted us via telephone*** *** will not be shipped nor billed anything furtherI apologize but as per our terms and conditions the shipping and
handling charges are non-refundable chargesOut of courtesy to *** *** she does not have to worry about returning the merchandise*** *** simply needs to dispose of the productI apologize for any inconvenience.Thank you for your attention to this matter.Viviana R***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I agree that I settled for a per cent refund and their promise that any ongoing or future charges would be cancelled as per my request of Nov** In spite of this a second orderwas delivered to my local post office on Dec** for which I am again being charged Please refer to my second complaint to you which was assigned ID *** Thank you for any assistance in this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

There isn't anything wrong with our customer service number and we also have voicemailPlease confirm *** *** contacting the correct customer service # *** from 9-Mon-Fri Eastern time I called my credit bank and there confirm that the refund has been released and *** *** will receive her refund within hours

To Whom It May Concern:This letter is in reference to *** *** *** ordered Duplicell Ptrial supply of Face on 09/**/*** *** was refund on 11/**/$because she felt the product was to expensive so she was issued a refund discountOn
11/**/*** *** called customer service because she decided she didn’t want the productThe following are the refund transaction ID #'s: 11/**/201412:56am Refunded - $Trans-ID: ***11/**/201407:28pm By GCS Customer Service - Refunded - $Trans-IDThank you for your attention to this matter.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Duplicell has not fully refunded my credit cardAs of 6/**/14, only $has been refundedI an still due a refund of $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Due to the fact *** *** called to cancel and wasn't informed to return the product for a refundI issued *** *** a full refund of $on 4/**/My sincere apologize for any inconvenience.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:[our Answer Here]
The response from the business is unjustified because when I called the company to see if they had received their products back I was told by their employee *** any that they had received it back I even asked was I within the time period for returns because I knew I was but I wanted to make sure., the employee said yes and I asked so this account T is closed and she said yes and I repeated my question so that means my card will no longer be debuted she said yesSO I want to know how can a company you continue to say I was in the wrong when their employee told me I had followed all of their requirementsAlso how can a company continue to debit a consumer credit card when I as the consumer sent their products back they received their products in the allotted time the account was close but a week later after they have their product and the account closed and they do not have authority to debit an account they still doAgain for the unfair business practices this company has shown me and the way *** *** is portraying me out to be a LIAR, and the time have spent on this matter because this company refuses to admit their wrongness and unfair business practices I want the shipping return postage it cost me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This response is in regards to a mutual customer *** *** *** contacted our customer service office on 3/**/in regards to returning her trial product to receive a refund*** *** then called back to follow up on her
return package and the return package had not been received yet therefore she wasn’t refunded*** *** was very upset and the agent explained that no refund could be issued without the return product being received by our returns departmentUntil today 5/**/no return product has been received from *** ***; I understand things get lost in the mail all the time therefore, I have issued a refund of $on 5/**/
Thank you for your attention to this matter
*** ***

HiI tried your face creamI canceled my orderThis has been months! I sent back what you sent me, unopened!!! You said I could have a refund! I still never got it! Can you please tell me why?

Dear friends be aware about their free trial face therapy cream...once you give them your card details they keep on charging you every month $....without your permission....BE AWARE ABOUT THIS BLUFF

After *** *** customer record I see she corresponded with Customer Service Agent #*** Viviana; at that *** *** was issued two refunds for $and $
Please confirm with *** *** that we have fulfilled her request
Sincerely,
Customer Service Manager,
Robert S***

This response is in regards to our mutual customer ** * *** *** *** signed up for our day trial and her trial time had expired therefore, she was billed for the Face Therapy which is $We appreciate *** *** returning the merchandise back to usWe have went ahead and refunded her
for the $For *** *** to see the credit back into her account it normally takes within 7-business daysI would like to confirm that her account has been canceled from automatic shipment as of 6/*/*** *** will not be billed nor shipped anything further as of that date. The refund information is listed below: $Trans-ID: ***Thank you for your attention to this matter.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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I was able to locate the customer’s record because I contacted her daughter and requested the last of the customer’s credit card numberMy customer service agent's weren't able to find the customer’s record because the first name, customer address, and e-mail provided was incorrect
and in fact her daughter’s phone number and e-mailI spoke with the customer's daughter and she was very rude and nastyI attempted to help her but she was fixated on the fact she felt her mother didn’t order the product even after she agreed the information we had in our records (address, name, and email) we had was correct. I have refunded all charges but one which was the original charge of $because the customer still lived at the address at that timeSincerely, Customer Service Manager,Robert

Revdex.com:At this time, I have not been contacted by Duplicell regarding complaint ID ***.Sincerely,*** ***

*** *** was issued a refund for the amount of $before any products were even returned to our office for a refundDue to the fact she did not have enough funds in her account to be able to complete the transaction*** *** was well aware that she was going to be charged for our day
trial once her day trial period had expiredI don't understand why she issued any complaint to your establishment when our *** *** *** did everything and more than she requested in order for her account not to go negativeHer transaction ID number for her refund is: *** and the refund date was on August ***,
Thank you for your attention to this matter
*** *** ***
*** ***

To Whom It May Concern:This letter is in reference to *** *** ** ordered Duplicell Ptrial supply of Face and eye on 10/**/*** ** was refund on 11/**/14because she decided she didn’t want the productThe following are the refund transaction ID #'s: 11/**/201403:11pm
By *** *** - Refunded - $Trans-ID: *** 11/**/201403:12pm By *** *** - Refunded - $Trans-ID: ***Thank you for your attention to this matter.Sincerely, *** ***

This response is in regards to our mutual customer *** * ***As per our terms and conditions when signing up for our day trial it explains that you are enrolled in our automatic shipment program which you can cancel at any time by calling our customer serviceI have went ahead and
canceled the account from automatic shipment as of today 10/*/The cancellation number is ***Also out of courtesy to Phyllis we have went ahead and refunded the September packageThe refund information will be listed belowI apologize for any inconvenience.Refunded - *** *** ***Thank you for your attention to this matter.Viviana R***