Duplicell

Beware the the 14-day trial! They send a 30-day supply, and before you know it are charging your card for the 30-day supply and enrolling you and charging you for the recurring shipment programHistory:
I ordered a "free day" trial, just requiring me to pay shipping and handling I did not realize that the day trial began when I ordered the products I did not receive my product until day after the order By that time I had no chance to try the product Because I did not cancel within days, my credit card was charged for a 30-day supply and two days days later was charged for the recurring monthly program The customer service number on the paperwork that arrived with my order did not work I looked at the website and got a different phone number That number worked, but there was not a selection to talk with a representative I used that number to cancel my recurring shipments, but did not talk to someone Finally I called the website phone number again and pressed "0" even though it was not an option After a lengthy wait, I actually talked to someone who said that there was a money-back guarantee and gave me return authorization numbers to send the product back for a refund I have not received a refund yet, hopefully they'll follow through

*** *** was issued two refunds for $and $on 2/*/*** *** was well aware she was on an automatic reorder therefore we are not responsible for her overdraft fees and *** *** didn't contact us for a refund or return the products

This letter is in regards *** *** *** *** return products have been received at our returns department and she was refunded the following amount:
Refunded - $Trans-ID: ***
Refunded - $Trans-ID: ***
I am sorry that *** *** felt the
advertisement was misleading and I will express her concerns to the appropriate department
Customer Service Agent,
Robert S***

Date Sent: 12/**/1:14:PM
This e-mail is in regards to *** *** *** has been refunded and please inform her to return the last package she receivedThe refunded were issued on 12/**/14.Thank you for your attention to this matter.Sincerely,***

The e-mail is in regards to ID # *** *** ordered our Face and Eye day therapy trial on 6/**/and she was billed for the trial on 6/**/*** *** contacted us for a refund, we explained she needed to return the product the return product was recieved and she was issue two
refunds $and $on 7/*/Customer Service Agent,*** ***

At this time, I have been NOT BEEN contacted directly by Duplicell regarding complaint ID ***, however my complaint has been resolved because:
It was settled with the assistance of *** *** ***.[Your Answer Here]
In order for the Revdex.com
to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Duplicell regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Duplicell has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

returned both eye and face cream on the same day in the same box signed for on 7-*-Got refund on 8-**-and as of 9-**-still nothing, I have called every week or so and have ask to talk to a supervisor, but always in a meetingI have got a promise that it will be taken care of every call but still waiting on refund!

*** *** was given permission and issued a Return Merchandise Authorization number on 4/**/*** *** return products still have not been received but in good faith I have issued *** *** the return of her funds The confirmation number is the following:04/**/04:33pm By ***
*** - Refunded - $Trans-ID: ***04/**/04:34pm By *** *** - Refunded - $Trans-ID: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:[Your Answer Here]The facts of the complaint are being ignored and the business has responded in statements that are not true or correct with respect to this transactionItem was received 08/**/and returned 09/**/2014, *** Priority Mail, well within the stated time for a full refund.The item was returned in unopened and 'as new' condition and no refund was issued.Subsequent calls to customer service inquiring about the status of the refund were answered with promises of refund credit once processing was completed, which never never happened The return was not late, nor was a chargeback initiated as claimed by the business response to my complaintAs previously stated in the complaint, the mention of chargeback to customer service as a remedy to affect the refund due was answered with loud, threatening and unacceptable speech seemingly to convince me not to initiate a chargebackThe business should review the record and credit me for the return which was in accordance with their policyThey should also refrain from interfering with customers seeking relief. [Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although Duplicell has stated that they have issued a refund, as of yet I have not seen this supposed refundI have been waiting so as not to erroneously say that they falsified their responseBecause of their scam my bank account was overdrawn and *** *** closed my accountIf they tried to send a refund to that account it does not exist any longer. One Nevada advises me that no checks of any type have been sent to my former accountI would like you to reopen my complaint until such time as Duplicell actually refunds the money which they stated they were going to do or didAs you recall, Duplicell stated that they sent the products as well as billed my accountNo product was ever delivered and no money has been received.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This letter is in regards *** *** *** *** return products have been received at our returns department and she was refunded the following amount:
Refunded - $Trans-ID: ***
Refunded - $Trans-ID: ***
I am sorry that *** *** felt the advertisement was misleading and I will express her concerns to the appropriate department
Customer Service Agent,
Robert S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your response We are yet to receive the nominated refunds into my account Why is there refund amounts when only January and February have been charged? Apparently my wife is not the only one fooled into purchasing on this website We need to remain vigilant to ensure this company does the right thing *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because: upon chrcking my bank statement, I did indeed receive the payments steed by the companyHowever, I was changed $for the day monthly face therapy, not $ Please refund the remainder $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Better Business
I received notification on 2-**-that the amount of 89.95 was refunded to my account but as of today 02-**-it is not in my account yet. Their e mail states that refunds usually take - hours, but that may vary by bank. If funds have not been credited in hours of this email I may call with questions. I will call them tomorrow morning if my account does not show the refund. The weekend may not count.
Sincerely,
*** ***

After *** *** customer record I see she corresponded with Customer Service Agent #*** Viviana; at that *** *** was issued two refunds for $and $
face="Calibri">
Please confirm with *** *** that we have fulfilled her request
Sincerely,
Customer Service Manager,
Robert S***

No need to return the productsShe will not be rebilled

This response is in regards to a mutual customer *** *** *** contacted our customer service office on 3/**/in regards to returning her trial product to receive a refund*** *** then called back to follow up on her return package and the return package had not been received yet
therefore she wasn’t refunded*** *** was very upset and the agent explained that no refund could be issued without the return product being received by our returns departmentUntil today 5/**/no return product has been received from *** ***; I understand things get lost in the mail all the time therefore, I have issued a refund of $on 5/**/
Thank you for your attention to this matter
*** ***

After reviewing *** *** * *** recordI have found that *** *** did contact our customer service department on 6/*/I explained that she would need to return the product she thought were samples in order for her to be issue refundsShe was upset, she felt she shouldn’t have to have to
return the productsShe then began to become very rude and make nasty commentsI then told her I would issue a refund in good faith that she will return the two product and we discontinued the callI did a promised and I issued the two refunds one for Face and the other for the Eye therapy productsThe refund credit was in the amount of $and $and was issued on 6/*/Please follow up with *** *** to confirm that she has been refunded the above amounts
Thank you for your attention to this matter
Robert S***